Job Title: Operations Analyst At IBM, we are seeking a highly motivated and detail-oriented Operations Analyst to join our team in Bogota, Colombia. About the Role: The successful candidate will be responsible for managing and resolving customer complaints, updating assigned portfolios according to established procedures, and identifying process efficiencies that minimize processing times and quality errors. Key Responsibilities: - Manage and close customer complaints in a timely and efficient manner. - Update assigned portfolios according to established procedures. - Identify and implement process improvements to minimize processing times and quality errors. Requirements: - Minimum 6 months to 1 year of experience in similar roles. - Técnico - tecnólogo or student with administrative career. - Proficiency in office tools such as Excel, Word, and PowerPoint (basic level). Seniority Level: Mid-Senior level Employment Type: Full-time Job Function: Management and Manufacturing Industries: IT Services and IT Consulting