Requisition ID: We are committed to investing in our employees and helping you continue your career at ScotiaTech. Purpose The Support Engineer will be working in a cross functional technology team responsible for the banks Customer data and will contribute to the overall success of the team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are following governing regulations, internal policies, and procedures. The incumbent should be a self:starter and be able to work independently with little or no supervision. They should have strong communication skills, a client focused mindset, and take accountability and ownership of tasks. Accountabilities : Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. : Contributes to a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. : Experience coding in a professional environment, taking requirements from concept to production use. : Ability to work collaboratively and communicate clearly and concisely with both technical and non:technical audiences. : Understand how the Bank's risk appetite and risk culture should be considered in day:to:day activities and decisions. : Troubleshoot production incidents, job failures, and provide support for production applications. : Analyze and resolve incident tickets assigned to the group based on severity and priority and identify the root cause for resolution. : Ensure incident and change management processes are executed as mandated, partnering with various internal teams. : Provide Release Management support including post:release health checks and monitoring of applications and ensure timely communications to upstream and downstream teams. : Develop, document and standardize plans and processes for preventive maintenance steps to ensure system stability and availability. : Provide after:hours support via an on:call pager on a rotational basis for production incidents, application releases during a maintenance windows and other maintenance activities : Understand how the Bank's risk appetite and risk culture should be incorporate into in day:to:day activities and decisions. : Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day:to:day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. : Champions a high:performance environment and contributes to an inclusive work environment. Dimensions Including but not limited to: : Prioritize multiple production issues and completing the necessary analysis and documentation within established SLAs. : Working in a cross:functional technology team : Supporting critical customer data (onboarding, maintenance, inquiries) processes for the whole bank : Working with multiple stakeholders and collaborating with various teams : Identifying client needs and assisting or escalating as appropriate : Proficient in modern script and coding languages. Education / Experience / Other Information stylemargin:bottom:11.0px: : 3+ years' experience in any ETL platform like Informatica, Talend, DataStage etc. (highly desirable) : 3+ years of experience in Application Support, Log Monitoring, Debugging and Incident Management process. : 3+ years of Unix Shell Scripting and prior experience with Java based application (nice to have) : Highly analytical and good understanding of databases, technical architecture, and experience in working with SQL. : Excellent communication