Get AI-powered advice on this job and more exclusive features. Direct message the job poster from DOXA Talent HRBP | Team Leadership | People-Oriented | Genuine HR Connections | Talent Acquisition | Employee Well-being | Recruitment | Onboarding Expert | HR… Our Company At DOXA Talent , we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly. What sets DOXA Talent apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally. DOXA Talent has a growing footprint as a top offshoring partner in Colombia. We offer a very competitive salary, benefits, permanent remote work, opportunity to grow, and a collaborative and supportive team culture. We employ talent in Colombia – along with other geographies – for our clients, based in the United States. Location : Must be in Colombia - Remote. Environment : Colombian and International Teams. Language : Advanced English (B2/C1+). Timezone: 9:00 am - 6:00 PM MST. Non-fixed Term Contract. Experience : 3+ years of experience. Salary: Up to $4.500.000 COP per month (based on experience and requirements). The role: We are looking for a friendly and organized individual to join their team as a Customer Service Representative in the Marketing Department. In this role, you will be the first point of contact for clients, helping to create a positive experience from the moment they call in. Your primary responsibilities will include answering phones, scheduling client appointments, and ensuring that all customer inquiries are handled efficiently and with care. Qualifications: Bachelor's Degree or experience equivalent 3+ years of experience in customer service or administrative role, ideally within an automotive or service-based industry Proficiency with phone systems, scheduling software, and basic computer applications Excellent communication skills, both verbal and written Strong organizational skills with attention to detail Ability to multitask and manage time effectively in a fast-paced environment A proactive, friendly, and patient approach to client interactions Responsibilities: Perform the following client communication and scheduling tasks: Answer incoming calls promptly and professionally and assist clients with their inquiries and appointment scheduling Manage the auto shop’s appointment calendar and coordinate with clients and technicians to optimize scheduling Provide clear and concise information to clients regarding services, availability, and appointment preparation Reach out to clients proactively for appointment confirmations, reminders, and follow-ups Perform the following customer service tasks: Serve as the friendly voice of the company, ensuring every client feels valued and heard Address client questions and concerns with a problem-solving mindset and escalate issues to the appropriate team members when necessary Maintain a positive and helpful demeanor and contribute to a welcoming atmosphere for all clients Perform the following administrative support tasks: Keep accurate records of client interactions and appointments using the company’s CRM and scheduling software Assist with administrative tasks such as updating client information, processing payments, and managing client communications Support the team by providing relevant information and updates about client appointments and service requests Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Customer Service and Administrative Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at DOXA Talent by 2x Triligual Supplier Success Professional (PT-SP-EN) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr