Job Title: WFM Professional Services Engineer About Sutherland Global: We are a leading provider of business process outsourcing solutions, leveraging artificial intelligence, automation, and cloud engineering to drive digital transformation for iconic brands worldwide. Our core expertise includes advanced analytics, market-leading technology, and business process excellence, enabling us to create unique value propositions for our clients. We have developed over 200 inventions under several patents across AI and critical technologies, driving innovation and delivering measurable results. Key Responsibilities: - Install and configure NICE software solutions at customer sites and Cloud platforms, adhering to defined methodologies, processes, and system requirements. - Resolve technical issues related to application implementation and support trouble shooting of product functionality. - Integrate NICE software solutions with customers' information technologies (LDAP, SSO, ACD vendors, HR platforms). - Perform acceptance tests to ensure proper implementation of all technical architecture components. - Provide technical support and quality control throughout project stages. - Contribute to work plan creation and specification. Technical Requirements: Nice Solutions: - Experience with Installation and Integration of Nice WFM solutions into Customer Environments. - Experience with IEX/NICE Advanced Solutions – Forecasting/Scheduling, LDAP, SSO, ACD Integrations, DB migrations, Smart Sync, Disaster Recovery or HA solutions. Server Technology: - RedHat Linux: Configuration, navigation, and terminology. - WINDOWS SERVER: desirable configuration. - Azure/AWS experience is advantageous. - Apache, Active Directory, Security Policies, Hardening, Encryption. - Virtual Servers - VMWare, VMotion. - Authentication: LDAP, SSO. - Batch & PS scripting knowledge is beneficial. SQL Technology: - Microsoft SQL server/Oracle/PostgreSQL Configuration. - Maintenance – Backups and Recovery, Security. - Scripting – Basic Queries and Updates knowledge. - Network Principles – 7 Layer OSI Model, TCP, UDP. - Network Devices – NICs, Switches, Routers, MPLS. - Troubleshooting – Sniffers and various other Network Testing and Analysis tools. Telephony: - Telephony Experience - PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco. - CTI Experience - Avaya AES, Nortel Symposium, Aspect Predictive Dialers, Siemens Call-Bridge, Cisco Tapi and ICM, Genesys. - VoIP Experience – Avaya, Cisco, Nortel. Work Environment: This is a hybrid position in Bogotá, Colombia, offering the benefits of working at a certified Great Place To Work company.