Bilingual Customer service expert On site Bogotá Connecta At TP, we offer jobs and create careers. As a global leader in customer experience, we provide a dynamic environment where your talent, passion, and ambition drive real success. We are looking for a motivated and customer-focused Call Center Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing top-notch support and helping resolve inquiries efficiently and professionally. What youll be doing: Answer incoming calls and respond to customer questions or concerns Provide product/service information to customers Troubleshoot issues and escalate unresolved problems to the appropriate departments Record and update customer information in the database accurately Always maintain a high level of professionalism and customer service Meet individual and team performance targets What Were Looking For B2 English level Enjoys helping others and solving situations with a positive attitude. Proactive, responsible, empathic, and a good listener. Lets talk about benefits: Long-term contract. Employee fund. Volunteer programs. Career plan. Conditions: English B2 42 hours per week Schedules: Flexible schedules ( 8 AM to 5 PM & 3 PM to 11 PM ) Salary: COP $2.315.000 Location: Bogotá, Connecta (Ac. 26 92-32, Bogotá) Make a difference with the TOP Team!El equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. Añade las que te faltan a tu perfil para atraer su atención. - Educación mínima: Bachillerato / Educación Media - años de experiencia