This position helps support a busy Medical Pain Management and Physical Therapy practice in Bethesda, MD that includes the lead Physiatrist MD, Physical Therapist, DPT, several PTs and other complimentary modality staff. The role supports a variety of administrative duties including provider and patient relations, scheduling, billing, referral management, telephone triage, and team based spirit. The position requires good judgment, initiative, independent thinking and problem solving in a team-oriented environment.. Our Patient Relations Specialist provides extensive interaction with patients, and acts as a Public Relations Representative to our referring physicians, vendors and the entire Physical Medicine Community. We are looking for like-minded professionals committed to building a collaborative culture that both treats musculoskeletal injury and dysfunction while fostering optimal performance

Public Relations-Provide exceptional customer service to VIP patient population

Act as first point of contact to patients, vendors, referring physicians, and physical medicine/rehabilitative medicine community

Greet patients politely and welcome new patients to the practice

Display utmost professionalism at all times when speaking with co-workers, providers, patients, vendors, referring physicians and community

Respond to all queries and requests for assistance for patients and visitors

Serve as a liaison with the clinical team and assist with patient flow to consult areas

Participate in team luncheons, birthday celebrations and holiday office events

Participate in special monthly promotion launches and advocate for provider services to patients and the entire community

Ensure adherence to current policies and procedures

Work closely with the Director of Operations to ensure smooth administrative operations

Proactively identify and report issues in the workplace

Assist in the development of new policies and procedures

Computer Skills & Responsibilities

Accurately update all patient demographics into EMR software system

Schedule, reschedule and cancel all appointments, while making every reasonable effort to accommodate patients and provider needs

Maintain and update all medical records in compliance with HIPAA guidelines and secure electronic data bases and file system

Process all medical records requests from physicians, patients, and attorneys

Oversee inventory of office and medical/PT supplies

Receive payments for Fee for Service practice; process and manage patient payments

Balance daily transactions and sign receipt documents before leaving shift

Stay abreast of all updated website entries with new services, patient forms and office policies

Trouble shoot and monitor computerized appointment confirmation processes

Become proficient in Heath

Fusion EMR software

Display proficiency in Microsoft Office Suite (Word, Excel & Power

Point)Act as a pivot point for the clinicians and front desk staff throughout the day

Assist in creating a strong administrative team and exercising leadership skills in the workplace

Medical Terminology/Skills/Knowledge

Learn musculoskeletal terminology and have an understanding of all medical procedures and services offered

Know all providers areas of expertise, certifications and credentials

Stay abreast of patient confidentiality laws and comply with HIPAA laws; knowledge of medical record-keeping and terminology a plus

Proactive in problem solving with a positive approach to teamwork

Experienced with Microsoft Word, Excel, Power

Point, Outlook and similar appointment scheduling application

Prior experience in a medical setting preferred but not required


Bachelor's Degree strongly preferred

At least 3 years of experience in a medical office setting, preferably in a Physical Medicine specialty

Bi-lingual (english/spanish) strongly preferred

Job Type: Full-time

Salary: $15.00 to $17.00 /hour

Experience:Medical Receptionist: 3 years


Location:Bethesda, MD 20817Language:Spanish

Required work authorization:United States

hace 7 meses


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