SR TECHNICAL SUPPORT ENGINEER

Permanent

In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. job opening: senior technical support engineer costa rica technology is reshaping the way we live learn and thrive. in this always:on world, we believe it is meaningful to have a genuine connection with the work you do. the epicenter of this transformation is powered by the worlds most sophisticated networks : the connectivity we build. our experienced employees are rethinking the purpose, role and use of our networks across the globe; to increase bandwidth, expand capacity, improve efficiency, speed deployment and simplify migration. ruckus networks, a division of commscope is looking for a senior technical support engineer based in costa rica. how you'll help us connect the world the senior technical support engineer (tse) will be responsible for providing the first level of technical support for various technologies in commscope/ruckus wired products to our enterprise customers. duties and responsibilities - be the first technical point of contact for the customer - should possess the ability to manage critical (p1) cases soon after the training in ruckus products - demonstrate the ability to work with the escalation team and/or engineering teams to manage escalated cases - work closely with se teams internally on larger networks and more complex issues - identify customer problems/issues and assist customers in resolving issues while consistently providing a great customer experience - identify and reproduce customer technical problems in a ...