2 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. job summary the staff accountant position reports to the accounting supervisor. the position performs various senior and mid-level accounting t...
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Customer service analyst mandarin location co-barranquilla posted date 4 hours ago(12/26/2023 10:03 am) job id 2023-3025 # positions 1 category customer service job summary the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities confer with customers by telephone to provide information about products and services, to take /modify orders or account information, or to obtain details of complaints. keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. check to ensure that appropriate changes were made to resolve customers' problems. contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. refer unresolved customer grievances to designated departments for further investigation. determine charges for services requested, collect payments, and/or arrange for billing. complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers. obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could incr...
Se llevará a cabo la quinta rueda de empleo virtual invest in bogotá , en la que empresas de diferentes sectores presentarán más de 2700 vacantes en tecnología, video juegos, salud, retail, alimentos procesados, áreas administrativas y servicio al cliente para bogotá y el resto del país. la rueda de empleo se llevará a cabo el jueves 3 de junio y participarán entre otras empresas: bimbo, falabella, farmatodo, sutherland, jam city, espacolaser, auxis, nuvola business consulting, konecta, protección, heinsohn, folks y atento. se hará la presentación de la ruta de trabajo de bogotá trabaja. el evento es organizado por la cámara de comercio de bogotá, distrito capital, secretaría de desarrollo económico de bogotá, cluster software y ti e invest in bogotá. el evento no tiene ningún costo y podrán participar todas las personas interesadas previo registro en la página web: el evento se llevará a cabo desde las 8:30 a.m. hasta las 4:00 p.m. allí también encontrarán la agenda y conferencias que se realizarán ese día. para información de futuras convocatorias y ofertas laborales, los invitamos a seguirnos en las redes sociales en el comparta la información utilizando los botones de las redes sociales....
Job summary the soc supervisor steers day‑to‑day security operations center activities in alignment with corporate security objectives and leading‑practice frameworks such as nist csf, mitre att&ck; and itil. analysts and team leads are provided with the appropriate tools, well‑defined processes and up‑to‑date documentation to detect, investigate and respond to cyber‑threats around the clock, consistently meeting sla/kpi targets and maintaining high customer‑satisfaction scores. responsibilities the soc supervisor provides strategic and operational leadership to the security operations center, directing a multidisciplinary team of analysts to deliver continuous threat monitoring, incident response and cyber‑defense services. the role aligns soc capabilities with organizational objectives and recognized frameworks (itil, nist csf, mitre att&ck;), safeguards system availability and performance, and ensures service‑level and customer‑satisfaction targets are consistently achieved. responsibilities include cultivating a high‑performance culture, standardizing and automating processes, optimizing tooling and runbooks, and serving as the principal liaison with clients and internal stakeholders to communicate risk posture, performance metrics and improvement initiatives. - oversee continuous tracking of security events and alerts using siem tools. - analyze and correlate security data to identify potential threats and vulnerabilities. - ensure timely and accurate detection of security incidents to maintain high system availability and security posture. - lead the soc team in r...
Job summary the cash app clerk reports directly to the accounts receivable supervisor. the cash application function consists of clerical and administrative services to ensure the accurate, timely and efficient posting and reconciliation of cash and non-cash payments to customer accounts. responsibilities - oversee and execute the daily cash application process, ensuring accurate and timely recording of incoming payments across multiple channels, including checks, electronic funds transfers, and credit card payments. - review and verify payment documentation, such as remittance advice, invoices, and bank statements, to allocate funds accurately to customer accounts. - mentor a team of cash application clerks, providing guidance, training, and support to ensure efficient and accurate processing of transactions. - perform complex reconciliations of cash receipts, identifying and resolving discrepancies or variances in a timely manner. - collaborate with internal departments, such as accounts receivable, to address paymentrelated inquiries, resolve issues, and provide exceptional customer service. - conduct regular audits of cash application processes to identify areas for improvement, implement best practices, and ensure compliance with company policies and procedures. - monitor and manage unapplied cash balances, actively working to resolve outstanding items and minimize the risk of misallocations. - prepare and present comprehensive reports on cash application activities, including cash receipts, unapplied cash, and reconciliation status, to management and stakeholders. ...
Job summary the accounts receivable supervisor will be responsible for overseeing and managing the accounts' receivable function, ensuring the timely and accurate processing of invoices, collections, and reconciliation of accounts. the ideal candidate will have a strong background in accounts receivable, excellent leadership skills, and a keen eye for detail. this role requires the ability to work in a fast-paced environment, handle multiple tasks, and collaborate effectively with both internal teams and external clients. responsibilities service delivery management - manage the day-to-day operations of the accounts receivable department, including invoice generation, posting of payments, and collections activities. - ensure timely and accurate billing and invoicing, reviewing invoices for accuracy, completeness, and compliance with company policies and client requirements. - monitor accounts receivable aging and take necessary actions to minimize overdue payments, including initiating collection efforts and coordinating with relevant stakeholders. - review and reconcile accounts receivable sub-ledger to general ledger, investigating and resolving any discrepancies or issues. - support team leads by acting as a back up. - ensuring scope of services assigned to the account are completed timely, accurately, and within productivity standards - support internal and external audits, providing necessary documentation, addressing audit inquiries, and ensuring compliance with audit requirements. - collaborate with cross-functional client teams, such as sales, operations, and fi...
Job summary the customer service agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities - confer with customers by telephone to provide information about products and services, to take modify orders or account information, or to obtain details of complaints. - keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, and actions taken. - resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money and adjusting bills. - check to ensure that appropriate changes were made to resolve customers' problems. - contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. - refer unresolved customer grievances to designated departments for further investigation. - determine charges for services requested, collect payments, and/or arrange for billing. - complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers. - obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase shipping delays. - solicit sale of new or additional services or products, upsell. - review insurance terms with the callers to determine steps to...
Job summary the patching operations center analyst will be responsible for server os patch deployment as well as patching standards and processes, to maintain server health across the enterprise environment, while ensuring high levels of system availability according to best practices, while ensuring high levels of system availability and performance. responsibilities - execute the patch management program across the client's infrastructure. - oversee, track, and schedule all server patches. - deploy critical and security patches to maintain high system performance, availability, and security. - evaluate and review patches before and after installation. - update and maintain enterprise patch maintenance windows. - create and maintain operational procedures to ensure patching success rates and act as the main point of communication for security patching. - interface with customers and management to conduct reviews and provide reporting on patching status, identifying trends to improve the overall health of the environment. - maintain ticket queues for new patching or change requests. - escalate issues for resolution to appropriate teams when necessary. - understand alerts for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks. - react to events to maintain the highest level of systems and infrastructure availability. - work closely with the it service desk, engineering team, and vendors to expedite outage resolution. skills and experience experience: - experience with the basic administration ...
Job summary as an rpa developer ii you will be responsible for the design, development, and delivery of rpa solutions to our clients and bpo & ito operations. utilize recognized methods to deliver work products in the following areas of the application development lifecycle (design, construction, system and integration testing, implementation, and support and maintenance) addressing complex business/technical requirements. responsibilities - works closely with senior developer and solution architect in understanding the functional and technical design. - develops and configures automation processes as per the solution design document (sdd) to meet defined requirements. - develops and configures new processes, tasks and objects using core workflow principles that are efficient, well structured, maintainable, and easy to understand. - complies with and helps enforce design and coding standards, policies, and procedures. - creates and maintains solution documentation. - designs and develops solutions utilizing rpa tools and maintains technical responsibility for project delivery as the sole technical resource on a project or the leader of a delivery team. - drives the strategic and tactical roll-out of the rpa solution to department/functions. - consults with partners to provide functional and technical expertise in areas including solution design, development, testing and risk identification/mitigation. - ensures quality of coded components by performing thorough unit testing. - analyzes, understands, and documents the business processes in detail where required. - identi...
Job summary are you a detail-oriented professional with a passion for benefits analysis and problem-solving? join our dynamic team as a senior benefits analyst (tier 2) and play a key role in ensuring the accuracy and integrity of our benefits processes. we're a team that values collaboration, innovation, and continuous improvement. if you're ready to take your benefits expertise to the next level and make a meaningful impact, we'd love to hear from you about the role as a senior benefits analyst (tier 2), you'll be hands-on in analyzing and resolving benefit-related variances. you'll collaborate closely with benefit carriers and internal teams to ensure timely and accurate resolutions, helping us minimize financial discrepancies and deliver exceptional service. responsibilities - investigate and resolve benefit variances documented in our crm system (client space) - build and maintain strong relationships with benefit carriers for efficient issue resolution - collaborate with benefits accounting and operations teams to ensure seamless communication - own the resolution process for benefit reconciliation discrepancies - conduct detailed audits of benefit plans as needed - recommend process improvements to management - maintain accurate documentation in line with records retention policies skills and experience qualifications - bachelor's degree preferred (or equivalent experience) - 2+ years in a benefits-related role, with experience supporting u.s.-based clients - prior experience in a peo environment, especially in benefits or accounting, is a plus skills & c...
Job summary the sr cash app clerk reports directly to the accounts receivable supervisor. the cash application function consists of clerical and administrative services to ensure the accurate, timely and efficient posting and reconciliation of cash and non-cash payments to customer accounts. responsibilities - oversee and execute the daily cash application process, ensuring accurate and timely recording of incoming payments across multiple channels, including checks, electronic funds transfers, and credit card payments. - review and verify payment documentation, such as remittance advice, invoices, and bank statements, to allocate funds accurately to customer accounts. - mentor a team of cash application clerks, providing guidance, training, and support to ensure efficient and accurate processing of transactions. - perform complex reconciliations of cash receipts, identifying and resolving discrepancies or variances in a timely manner. - collaborate with internal departments, such as accounts receivable, to address paymentrelated inquiries, resolve issues, and provide exceptional customer service. - conduct regular audits of cash application processes to identify areas for improvement, implement best practices, and ensure compliance with company policies and procedures. - monitor and manage unapplied cash balances, actively working to resolve outstanding items and minimize the risk of misallocations. - prepare and present comprehensive reports on cash application activities, including cash receipts, unapplied cash, and reconciliation status, to management and stakeholder...
Job summary the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities - answer customer calls regarding client services (passports and visas) - meet all agent kpi's including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and noti...
Job summary the it project manager must lead the migration of approximately 12,000 workstations from windows 10 to windows 11. the ideal candidate will have a strong background in it infrastructure and proven experience in managing large-scale it projects. experience with microsoft intune is essential. responsibilities - project planning and management: - lead and manage the overall project. - develop and maintain the project plan, schedule, and deliverables. - track and report project risks, issues, and mitigation strategies. - coordinate with stakeholders, including it teams, end users, and external vendors. - ensure proper testing, deployment strategies, and rollback procedures are in place. - track and report project risks, issues, and mitigation strategies. - technical oversight: - provide expertise in it infrastructure and microsoft intune. - evaluate the current microsoft intune implementation and architecture against best practices. - oversight the design and implement best practice configurations for intune. - conduct knowledge transfer sessions and create technical documentation of the configuration. - documentation and reporting: - prepare and maintain documentation on upgrade procedures and lessons learned. - develop and maintain project documentation, including assessment reports, upgrade procedures, and knowledge base articles. - ensure all documentation adheres to client standards and is up to date. - assist in creating training materials for internal teams and end users skills and experience must haves: - bachelor's degree in computer science, informat...
Job summary the network engineer sr. is responsible for providing technical leadership, administering and supporting client network environments according to best practices, ensuring high network availability and performance. in this role you will be responsible for solutioning, automating, resolving escalated service issues, mentoring junior engineers, engineering and implementing complex changes and overseeing efficient operations management. responsibilities - provide l3 troubleshooting escalated support issues related to datacenter and server operations. - design and define operating runbooks to maintain network performance and reliability. - coach and support other engineers to resolve issues efficiently. - perform a root cause analysis to maintain the quality and efficiency standards. - assist in delivering new client migrations and complex projects. - lead the implementation and maintenance of cloud and on-premises network solutions. - offer recommendations to enhance client network environments and technologies. - support sales team in solutioning opportunities through customer meetings and executive presentations. - manage complex technical problems and ensure compliance of auxis operating processes. - provide monthly analytics report on team performance and capacity. - oversee the execution of technical training programs for the team. - maintain awareness of current and emerging technologies relevant to networking and related operations. - make recommendations for performance improvements and automation to enhance operations. skills and experience...
Job summary the senior service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. when necessary, the service desk analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services. responsibilities - manage and organize the incident and request queue for auxis clients, ensuring tickets are assigned correctly. - serve as the initial point of contact for customers and provide solutions to their issues. - escalate unresolved queries to the next level of support as needed. - guide customers through troubleshooting process effectively - follow up with customers to ensure high-level satisfaction and issue resolution. - exceed customer expectations by delivering exceptional customer service. - maintain detailed case records, documentation, and ensure cases are closed efficiently. - identify and recommend procedure modifications or improvements. - update or create knowledge base articles to ensure accuracy in service desk procedure. - stay updated on relevant prod...
Job summary as a data analyst, you'll play a critical role in connecting the dots between our operations and business results. you will go beyond the data, to ask meaningful questions about what that data means for the performance and health of our business, helping leaders to make data-informed decisions about our operational business processes.this role offers a unique opportunity to blend strategic thinking with hands-on execution, requiring business orientation, tech-savvy, and strong communication skills. you'll drive consistency and collaboration across gbs and it in all aspects of operational data and analytics. you will be a key member of the team building, implementing, and maintaining the infrastructure needed to help leaders answer key questions about our business, priorities,and people.this role allows you to influence how efficient operational environment is and needs someone with an internal drive, who is always looking for ways to innovate. responsibilities ● partner with business leaders to establish a robust framework for data collection, analysis, and reporting.● provide insights into key talent metrics: collaborate and develop a set of operational performance indicators to analyze and interpret data to identify trends, pinpoint issues, and forecast potential challenges or opportunities related to the gbs processes and workflows.● ensure data integrity: maintain data accuracy and implement data governance practices.● collaborate cross functionally: partner with team members to support data-informed decision-making processes.● create and maintain reports...
Job summary are you a detail-oriented professional with a passion for benefits analysis and problem-solving? join our dynamic team as a senior benefits analyst (tier 2) and play a key role in ensuring the accuracy and integrity of our benefits processes. we’re a team that values collaboration, innovation, and continuous improvement. if you're ready to take your benefits expertise to the next level and make a meaningful impact, we’d love to hear from you! about the role as a senior benefits analyst (tier 2), you’ll be hands-on in analyzing and resolving benefit-related variances. you’ll collaborate closely with benefit carriers and internal teams to ensure timely and accurate resolutions, helping us minimize financial discrepancies and deliver exceptional service. responsibilities - investigate and resolve benefit variances documented in our crm system (client space) - build and maintain strong relationships with benefit carriers for efficient issue resolution - collaborate with benefits accounting and operations teams to ensure seamless communication - own the resolution process for benefit reconciliation discrepancies - conduct detailed audits of benefit plans as needed - recommend process improvements to management - maintain accurate documentation in line with records retention policies skills and experience qualifications - bachelor’s degree preferred (or equivalent experience) - 2+ years in a benefits-related role, with experience supporting u.s.-based clients - prior experience in a peo environment, especially in benefits or accounting, is ...
Job summary the administrative assistant is responsible for providing comprehensive administrative support to ensure the efficient operation of the office. this role involves organizing and scheduling meetings and appointments, managing client and visitor interactions with professionalism, and handling various communication and documentation tasks. the administrative assistant intern will also coordinate travel and accommodation arrangements, manage the access control process, and assist with onboarding new employees. key responsibilities include maintaining office supplies and equipment, liaising with external vendors, ensuring compliance with health and safety regulations, and supporting company events and fairs. the role involves financial management tasks such as handling petty cash, creating purchase orders, and managing monthly expense reports. additionally, the administrative assistant will oversee occupational health coordination, perform audits, and manage physical and digital records. responsibilities organize and schedule meetings and appointments plan and arrange meetings and appointments, ensuring all logistics are handled efficiently. client and visitor interaction answer calls and greet clients and visitors with professionalism and proper etiquette. provide information and support to visitors. communication and documentation produce and distribute general information emails. assist in preparing reports related to transportation, supplies, petty cash, and credit card statements. maintain accurate and up-to-date human resource files, records, and documentation....
Job summary the staff accountant position reports to the accounting supervisor. the position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close, key account reconciliations, bank reconciliations, and support to the reporting package. the following is a high-level overview of the activities to be performed for thisfunction. the staff accountant will assist in ensuring timely and accurate financial reporting and compliance with generally accepted accounting principles (gaap-ifrs) and other regulatory requirements. responsibilities maintain the general ledger by recording transactions, ensuring accuracy and completeness, andreconciling accounts. assist in preparing financial statements, including balance sheets, income statements, and cashflow statements, ensuring accuracy and completeness. support the month-end and year-end close processes by preparing journal entries andreconciling accounts. assist in maintaining and updating accounting policies, procedures, and controls to ensurecompliance with gaap ifrs-and other regulatory requirements. participate in special projects, such as audits, budgeting, and forecasting, as assigned bymanagement. respond to inquiries from other departments and external parties regarding accounting-relatedmatters. support the accounting team with other duties as needed. skills and experience general requirements bachelor's degree in accounting career. 3+ years of experience in accounting or finance. knowledge of gaap and ifrs and other accounti...
2 days ago be among the first 25 applicants position is onsite and employees must work in our office at: monday to friday - 9:00am to 6:00pm est company job title: mlo (mortgage loan originator) this is a great fit for someone who has previously worked as a loan officer, mortgage originator, or investment lending specialist, especially if you’ve helped real estate investors and small business owners navigate funding options directly. the mlo (mortgage loan originator) will work exclusively with referred applicants, small business owners and real estate investors who have been sent to loanspark by trusted referral partners. you’ll guide borrowers through their financing journey, present the best available funding options, and manage the process from introduction through funding. you’re not sourcing leads, you’re closing warm ones fast. your day-to-day connect quickly with referred smb applicants and guide them through our loan products. assess borrower needs and align them with the best-fit funding options. manage a high-velocity pipeline of inbound leads with precision and urgency. collaborate with internal loan analysts and underwriters to get deals across the finish line. serve as a trusted advisor to applicants while representing loanspark’s high-touch, high-trust approach. qualifications 3+ years of experience selling real estate loans directly to borrowers—residential investment and/or commercial real estate lending. experience in business lending is a big bonus. high accountability, self-direction, and time-management skills. exceptional communication, relationship-bu...
Job summary the individual will serve as the main point of contact with senior executives of clients as well as institutions of the colombian government aimed at developing the activity of service centers in the country, networking and technology trends. also, will be responsible for leading the establishment of the business process outsourcing (“bpo”) operations for assigned clients, both existing operations as well as newly migrated accounts. responsibilities including working with the migration team on the transition of bpo functions from new clients to auxis’ colombia service center for multiple locations (bogotá, barranquilla, medellin), as well as supporting the to-be process design, organizational design, technology deployment to support these operations. duties also include managing the full range of day-to-day bpo services and operations, primarily focusing on a range of back office services, including accounting, accounts payable, accounts receivable, treasury and other related functions. this position will likely require travel to auxis or client sites that are located outside of colombia. responsibilities ongoing bpo management provide ongoing guidance and oversight on business process and operational best practices, key performance indicators, market and industry trends and other performance and cost drivers related to in scope processes. serve as interface to client management on all related operational matters. maintain regular communication with auxis executive and bpo management on all client activities, performance, issues, risks and sla and regulatory com...
Join or sign in to find your next job join to apply for the senior accounts receivable clerk role at auxis 3 days ago be among the first 25 applicants join to apply for the senior accounts receivable clerk role at auxis job summary as a sr. accounts receivable clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. this position requires strong ar expertise, attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders. job summary as a sr. accounts receivable clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. this position requires strong ar expertise, attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders. responsibilities generate accurate and timely client invoices based on contract terms and billing schedules. review and verify invoices for accuracy, completeness, and adherence to company policies. coordinate with internal teams to obtain necessary information for invoicing. address client inquiries related to invoices pro...
Join to apply for the atlassian jira administrator role at auxis 22 hours ago be among the first 25 applicants join to apply for the atlassian jira administrator role at auxis job summary a proficient atlassian administrator with strong expertise in managing and optimizing jira (some confluence) in complex enterprise environments. skilled in workflow customization, permission schemes, automation rules, plugin management, and system integrations. experienced in supporting agile teams, ensuring platform performance, enforcing governance, and delivering user training and documentation. proven ability to collaborate with cross-functional teams to align tools with business processes and improve operational efficiency. job summary a proficient atlassian administrator with strong expertise in managing and optimizing jira (some confluence) in complex enterprise environments. skilled in workflow customization, permission schemes, automation rules, plugin management, and system integrations. experienced in supporting agile teams, ensuring platform performance, enforcing governance, and delivering user training and documentation. proven ability to collaborate with cross-functional teams to align tools with business processes and improve operational efficiency. responsibilities administer and support jira software, jira service management, and confluence across multiple projects and teams. design, configure, and maintain custom workflows, screens, fields, and permissions in jira. manage jira user permissions, project roles, and group memberships. develop and main...
Job summary the service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. when necessary, the service desk analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services. responsibilities manage and organize the incident and request queue for auxis clients, ensuring tickets are assigned correctly. serve as the initial point of contact for customers and provide solutions to their issues. escalate unresolved queries to the next level of support as needed. guide customers through troubleshooting process effectively follow up with customers to ensure high-level satisfaction and issue resolution. exceed customer expectations by delivering exceptional customer service. maintain detailed case records, documentation, and ensure cases are closed efficiently. identify and recommend procedure modifications or improvements. update or create knowledge base articles to ensure accuracy in service desk procedure. stay updated on relevant product offerings, current support policies,...
Join to apply for the senior cash application clerk role at auxis 2 days ago be among the first 25 applicants join to apply for the senior cash application clerk role at auxis get ai-powered advice on this job and more exclusive features. job summary the sr cash app clerk reports directly to the accounts receivable supervisor. the cash application function consists of clerical and administrative services to ensure the accurate, timely and efficient posting and reconciliation of cash and non-cash payments to customer accounts. job summary the sr cash app clerk reports directly to the accounts receivable supervisor. the cash application function consists of clerical and administrative services to ensure the accurate, timely and efficient posting and reconciliation of cash and non-cash payments to customer accounts. responsibilities oversee and execute the daily cash application process, ensuring accurate and timely recording of incoming payments across multiple channels, including checks, electronic funds transfers, and credit card payments. review and verify payment documentation, such as remittance advice, invoices, and bank statements, to allocate funds accurately to customer accounts. mentor a team of cash application clerks, providing guidance, training, and support to ensure efficient and accurate processing of transactions. perform complex reconciliations of cash receipts, identifying and resolving discrepancies or variances in a timely manner. collaborate with internal departments, such as accounts receivable, to address paymentrelated inquiries...
3 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. direct message the job poster from auxis the network engineer sr. is responsible for providing technical leadership, administering and supporting client network environments according to best practices, ensuring high network availability and performance. in this role you will be responsible for solutioning, automating, resolving escalated service issues, mentoring junior engineers, engineering and implementing complex changes and overseeing efficient operations management. skills and experience experience: 6+ years of experience in related field. proven experience with large, complex server-based cloud environments. experience with cloud technologies such as azure and aws. participate in 24x7 on call support rotation. computer science, engineering, it bachelor's degree or equivalent working experience. knowledge of network security methods and required configurations for network devices. advance knowledge of cloud computing network environments. excellent written, verbal, and interpersonal skills. knowledge in itil. advanced knowledge of network infrastructure, hardware, and vpn configuration (l2l, access, anyconnect or similar). ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers. proficiency in application transport, network infrastructure protocols, tcp/ip, lan/wan, and client-server applications strong knowledge of data communications networking technologies, a...
Job summary as a data analyst, you’ll play a critical role in connecting the dots between our operations and business results. you will go beyond the data, to ask meaningful questions about what that data means for the performance and health of our b...
Job summary the network engineer sr. is responsible for providing technical leadership, administering and supporting client network environments according to best practices, ensuring high network availability and performance. in this role you will be...
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