Join to apply for the staff accountant role at auxis continue with google continue with google 3 days ago be among the first 25 applicants join to apply for the staff accountant role at auxis get ai-powered advice on this job and more exclusive featu...
Job summary the individual will serve as the main point of contact with senior executives of clients as well as institutions of the colombian government aimed at developing the activity of service centers in the country, networking and technology tre...
Auditor location co-barranquilla | co-bogotá posted date 1 month ago(11/28/2023 7:26 am) job id 2023-2991 # positions 1 category fao job summary the auditor plays a vital role in conducting financial, operational, and compliance audits within the organization. work under the guidance of the audit manager and audit supervisor to evaluate internal controls, assess risks, and provide recommendations to enhance processes and mitigate risks. the auditor is responsible for executing audit procedures, documenting findings, and contributing to the preparation of audit reports. responsibilities execute audit procedures in accordance with established audit plans and objectives. evaluate the effectiveness of internal controls, risk management, and governance processes. review financial statements, operational processes, and compliance with regulations. identify control deficiencies, process inefficiencies, and areas of risk. document audit findings and prepare work papers in a clear and organized manner. assist in the preparation of audit reports, including recommendations for improvement. collaborate with team members to address audit findings and implement corrective actions. stay updated on relevant regulations, accounting standards, and auditing practices. utilize audit software and data analytics tools to enhance audit procedures. contribute to the development and improvement of audit programs and procedures. skills and experience technical thorough knowledge of auditing principles, practices, and methodologies. proficiency in using data analytics tools and audit software to anal...
Soc analyst location co-barranquilla posted date 10 hours ago(1/12/2024 5:34 pm) job id 2024-3088 # positions 1 category ito job summary the soc analyst is responsible for administrating and supporting client’s operating system environments according to best practices, while ensuring high levels of system availability and performance, oriented to support security threat incidents. responsibilities provide l1/l2 troubleshooting for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks. understand services of microsoft windows server os, such as dhcp, dns, ad, and ca. proactively ensure the highest level of systems and infrastructure availability. work with client application teams to resolve operating system, availability and performance related issues. monitor security, backup, and redundancy with systems according to predefined set of standards. work closely with and in support of the it service desk, engineering team and vendors to expedite issue resolution. review logs of events regularly depending on their organization/clients’ requirements. proper administration of assigned tickets including, documentation, updating, managing ticket performance. identify opportunities for alert reduction and automation. contribute to the enhancement of standard operational procedure documentation. identify alert patterns and suggest solutions. properly identify, manage, prioritize and document security threat incidents. skills and experience english – spanish language (oral and writing 85 % or higher), (b2+ or above). 1+ years...
Customer service supervisor location co-barranquilla posted date 2 hours ago(12/7/2023 2:00 pm) job id 2023-3011 # positions 1 category business support job summary the supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis customer service clients to ensure high levels of customer satisfaction and productivity. the person will provide support, direction, monitoring, and coaching to the assigned team in all areas of job performance, including consumer contact processing, problem resolution, and work planning. also, this person will work with team leads to monitor overall team performance, including achieving target transactional volume and quality measures, by the contractual and operational standards of the account. the supervisor will establish and monitor workflow efficiencies, daily work volumes and work schedules to ensure that the company's customer service goals are met. in this capacity, the supervisor will also be directly involved in handling escalated issues related to customer calls and related transactional activity responsibilities team supervision: serve as the “go-to” person on the customer service team, providing support and subject matter knowledge to other team members, as required. support team leads and agents on the escalations of questions and issues related to processes and brand standards. establish and administer team schedules to ensure the required coverage and service level compliance. work with team leads to prepare service level reports and pr...
Auxis colombia - virtual job fair location cr | co-barranquilla | co-bogotá posted date 1 hour ago(1/16/2024 11:02 am) job id 2024-3085 # positions 20 category admin job summary complete our online application to receive an invitation to our job fair from january 29th to february 2nd! during this virtual event, you will have the opportunity to have one-on-one sessions with the recruiting team, gain insight into our different functions, and learn about our core values and what you can expect from auxis’ unique culture. we currently have openings in the following positions : customer service agents (20) customer service analyst mandarin (1) staff accountant (5) auditor (1) accounts payable clerk (10) accounts recievable clerk (10) senior accountant (5) collections analyst (3) accounting clerk (10) accounts payable/receivable supervisor (1) accounts receivable lead (1) accounts payable lead (1) senior accounts receivable clerk (2) retail analyst level i (5) service desk level i (5) junior rpa (3) benefits - permanent contract (health, pension, layoffs) - prepaid medical plan - life insurance plan - career plan. - training and development programs. - employee recognition program. - paid time off and family-paid leave. - paid day off for your birthday! - auxis english internal program - referral program. -hybrid positions. responsibilities auxis is a management consulting and outsourcing firm focused on helping senior executives achieve peak performance in their back office so they can become more scalable, cost-effective and innovative. our areas of focus include: nea...
Accounting clerk - gl location co-barranquilla | co-bogotá posted date 2 weeks ago(12/29/2023 9:01 am) job id 2023-2981 # positions 3 category business support job summary the individual will be responsible for ensuring that all accounting transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. the individual will be responsible for related tasks associated with accounting transactions to journals, ledgers and other records. will work directly with the sr. accounting clerk and staff accountant managing and resolving issues as well as following up on open items for the accounts assigned. will be responsible to perform the month end close activities assigned on time. responsibilities service delivery achieve service delivery goals based on sla with customers, quality and productivity. assist in creation and maintenance of process documentation for customers operational performance assist with the core monthly assigned activities per function in the finance and accounting area ensure compliance of internal and customer´s policies and controls innovation and performance improvement support improvement initiatives aimed to gain efficiency in the account career and development meet with the assigned training and development plan skills and experience english – spanish language (oral and writing 80 % or higher), (b2 or above). technical degree in finance or accounting, or current student of a bachelor's degree in business administration, finance, accounting or a related field. general...
Collections analyst location cr-h-costa rica | co-barranquilla | co-bogotá posted date 1 week ago(1/3/2024 1:57 pm) job id 2024-3074 # positions 1 category fao job summary as a collections clerk, you will be responsible for handling the collections process on behalf of our clients. your primary goal will be to ensure timely and accurate collection of outstanding payments from customers, while maintaining strong relationships and providing excellent customer service. the ideal candidate will have a solid understanding of collections procedures, strong communication skills, and the ability to work efficiently in a fast-paced environment. responsibilities manage a portfolio of client accounts and perform collections activities to ensure timely payment of outstanding invoices. utilize various communication channels (phone, email, mail) to contact customers and address payment delinquencies, negotiate payment arrangements, and resolve outstanding issues. document all collection activities, including customer interactions, payment commitments, and updates on account statuses, using our internal systems. follow company and client-specific collections policies and procedures, ensuring compliance with industry regulations and guidelines. collaborate with internal teams, such as client services and accounting, to obtain necessary information, resolve disputes, and provide updates on collection efforts. provide exceptional customer service by promptly responding to customer inquiries and addressing concerns related to billing and payment. generate regular reports on collections perfor...
Customer service analyst mandarin location co-barranquilla posted date 4 hours ago(12/26/2023 10:03 am) job id 2023-3025 # positions 1 category customer service job summary the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities confer with customers by telephone to provide information about products and services, to take /modify orders or account information, or to obtain details of complaints. keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. check to ensure that appropriate changes were made to resolve customers' problems. contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. refer unresolved customer grievances to designated departments for further investigation. determine charges for services requested, collect payments, and/or arrange for billing. complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers. obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could incr...
Customer service team lead location co-barranquilla posted date 26 minutes ago(12/14/2023 4:27 pm) job id 2023-3012 # positions 2 category business support job summary the team lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis customer service clients to ensure high levels of customer satisfaction and productivity. the team lead will provide support, direction, monitoring, and coaching to the assigned agents in all areas of job performance, including consumer contact processing, problem resolution, and work planning. also, the team lead will work with the customer service supervisor to monitor overall team performance, including achieving target transactional volume and quality measures, following the contractual and operational standards of the account. the lead will work with the supervisor to establish and monitor workflow efficiencies, daily work volumes and work schedules to ensure that the company's customer service goals are met. responsibilities team lead plays a critical role in managing the daily operation of a local team of 10+ professionals servicing international clients. manages team productivity and utilization-focused on client-specific kpis and goals set by auxis management. designs and implements process improvements. support the administration of management tasks associated with payroll, separations, leaves of absence (loa), short term disability (std), and on-boarding of new hires. monitor overall team workload and reallocate/delegate tasks as necessary t...
Se llevará a cabo la quinta rueda de empleo virtual invest in bogotá , en la que empresas de diferentes sectores presentarán más de 2700 vacantes en tecnología, video juegos, salud, retail, alimentos procesados, áreas administrativas y servicio al cliente para bogotá y el resto del país. la rueda de empleo se llevará a cabo el jueves 3 de junio y participarán entre otras empresas: bimbo, falabella, farmatodo, sutherland, jam city, espacolaser, auxis, nuvola business consulting, konecta, protección, heinsohn, folks y atento. se hará la presentación de la ruta de trabajo de bogotá trabaja. el evento es organizado por la cámara de comercio de bogotá, distrito capital, secretaría de desarrollo económico de bogotá, cluster software y ti e invest in bogotá. el evento no tiene ningún costo y podrán participar todas las personas interesadas previo registro en la página web: el evento se llevará a cabo desde las 8:30 a.m. hasta las 4:00 p.m. allí también encontrarán la agenda y conferencias que se realizarán ese día. para información de futuras convocatorias y ofertas laborales, los invitamos a seguirnos en las redes sociales en el comparta la información utilizando los botones de las redes sociales....
Accounts payable/receivable supervisor location co-bogotá posted date 2 weeks ago(12/28/2023 1:45 pm) job id 2023-3045 # positions 1 category fao job summary the main purpose of this function is to ensure that all receivables and payables are managed efficiently and effectively, in accordance with established service levels and other contractual requirements. on the ap side the individual will be responsible for the oversight of the scanning, indexing, coding, approvals and processing of vendor invoices, processing of vendor payments, invoice matching processing, good receipt troubleshooting. the accounts payable supervisor should focus on ensuring the overall quality and efficiency of the accounts payable processing area and serve as the primary liaison to client accounts payable management. in addition, the accounts payable supervisor will actively participate in all transactional activities, including invoice processing from the po conception to the payment execution. on the ar side the supervisor will be responsible for overseeing and managing the accounts' receivable function, ensuring the timely and accurate processing of invoices, collections, and reconciliation of accounts. the ideal candidate will have a strong background in accounts receivable, excellent leadership skills, and a keen eye for detail. this role requires the ability to work in a fast-paced environment, handle multiple tasks, and collaborate effectively with both internal teams and external clients. responsibilities service delivery management review, process, and approve invoices, ensuring compliance...
Customer service analyst location co-barranquilla posted date 19 hours ago(12/13/2023 2:20 pm) job id 2023-3010 # positions 29 category business support job summary the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity responsibilities • answer customer calls regarding client services (passports and visas) • meet all agent kpi’s including call efficiency, quality, quantity, and nps customer satisfaction scores. • treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. • walk customers through the process and educate them on the requirements. • educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. • resolve customer concerns through a one call resolution vision. • listen carefully to our customers to ensure appropriate responses. • tactfully handle upset customers with empathy. • mirror service offerings to travel needs – offer upgrades/downgrades appropriately. • communicate with customers inside and/or outside the company where considerable resourcefulness, tact, and procedural knowledge are required. • input all concerns or suggestions for company follow-up, as well as survey responses. • adhere to department guidelines when servicing our customers. • complete the necessary follow-up actions to notify the a...
Accounts receivable lead location co-bogotá posted date 2 weeks ago(12/28/2023 1:49 pm) job id 2023-3039 # positions 1 category fao job summary as an accounts receivable lead, you will play a critical role in managing the accounts receivable function for our clients. you will oversee a team of accounts receivable specialists and ensure the accurate and timely processing of invoices, collections, and client payment reconciliations. the ideal candidate will possess strong leadership skills, excellent attention to detail, and a deep understanding of accounts receivable processes in an outsourcing environment. responsibilities service delivery management lead the accounts receivable function for our clients, overseeing the end-to-end process including invoice generation, payment application, collections, and client account reconciliation. collaborate with the client team to generate accurate and timely client invoices based on agreedupon terms, contract milestones, or project deliverables. validate billing details, including rates, quantities, and expenses. coordinate with clients to resolve any billing discrepancies and maintain comprehensive documentation. develop and implement effective collection strategies to minimize outstanding receivables and optimize cash flow. monitor client accounts, proactively communicate with clients regarding overdue payments, and escalate issues as necessary. apply client payments accurately and efficiently, reconciling any discrepancies and ensuring proper allocation. serve as the primary point of contact for escalated issues, inquiries, and co...
Senior accounts payable clerk location co-bogotá posted date 2 weeks ago(12/28/2023 3:37 pm) job id 2023-3040 # positions 1 category fao job summary the individual will be responsible for ensuring that all payables, travel & expense and/or vendor control transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. the individual will be responsible for all related tasks associated with invoices and payment processing, including receiving, recording, posting and verifying accounts payable transactions to journals, ledgers and other records. responsibilities including working with the migration team on the transition of bpo functions from the various markets to auxis’ costa rica service center, as well as supporting the to-be process design, organizational design, technology deployment to support these operations. responsibilities review, process, and code invoices accurately and efficiently, ensuring compliance with company policies and procedures. verify invoices for appropriate documentation, approvals, and accurate general ledger coding. resolve complex issues and discrepancies related to invoices, payments, and vendor accounts. coordinate with vendors and suppliers to address inquiries, resolve disputes, and ensure timely and accurate payments. prepare and process payment batches, including checks, wire transfers, and electronic payments, while ensuring accuracy and adherence to payment terms. reconcile vendor statements and proactively follow up on outstanding balances or discrepancies. analyze...
Jr. service desk analyst (nightshift) location co-barranquilla posted date 3 hours ago(1/16/2024 1:08 pm) job id 2024-3086 # positions 1 category ito job summary the junior service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this junior role, the analyst initially focuses on a single account, gradually building expertise before handling multiple accounts. responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. when necessary, the service desk analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services. responsibilities manage and organize the incident and request queue for auxis clients, ensuring tickets are assigned correctly. serve as the initial point of contact for customers and provide solutions to their issues. escalate unresolved queries to the next level of support as needed. guide customers through troubleshooting process effectively follow up with customers to ensure high-level satisfaction and issue resolution. exceed customer expectations by delivering exceptional customer service. maintain detailed case records, documentation, and ensure cases are closed efficiently. identify and recommend procedure modifications o...
**job summary**: - the customer service agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **responsibilities**: - confer with customers by telephone to provide information about products and services, to take modify orders or account information, or to obtain details of complaints. - keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, and actions taken. - resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money and adjusting bills. - check to ensure that appropriate changes were made to resolve customers' problems. - contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. - refer unresolved customer grievances to designated departments for further investigation. - determine charges for services requested, collect payments, and/or arrange for billing. - complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers. - obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase shipping delays. - solicit sale of new or additional services or products, upsell. - review insurance terms with...
Accounts payable clerk location co-bogotá posted date 2 weeks ago(12/28/2023 3:57 pm) job id 2023-3042 # positions 3 category fao job summary the individual will be responsible for ensuring that all payables, travel & expense and/or vendor control transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. the individual will be responsible for all related tasks associated with invoice and payment processing, including receiving, recording, posting and verifying accounts payable transactions to journals, ledgers and other records. responsibilities including working with the migration team on the transition of bpo functions from the various markets to auxis’ costa rica service center. responsibilities process and code invoices accurately and efficiently, ensuring adherence to company policies and procedures. review and verify invoices for appropriate documentation and approvals. communicate with vendors and suppliers to resolve any discrepancies or issues related to invoices or payments. prepare and process payment batches, including checks, wire transfers, and electronic payments, while ensuring accuracy and timeliness. reconcile vendor statements and resolve any outstanding balances or discrepancies. maintain accurate and organized financial records, including invoices, payment documents, and related correspondence. assist in month-end and year-end closing processes, including reconciling accounts payable transactions and preparing reports as needed. collaborate with other departments, such as pu...
Accounts payable lead location co-bogotá posted date 2 weeks ago(12/28/2023 1:49 pm) job id 2023-3038 # positions 1 category fao job summary the individual will be responsible for functionally leading the establishment of the accounts payable business process outsourcing (“bpo”) operations for a multi-national enterprise with operations in the united states. responsibilities including working with the migration team on the transition of bpo functions from the various markets to auxis’ costa rica service center, as well as supporting the to-be process design, organizational design, technology deployment to support these operations. duties include supervising the full range of day-to-day accounts payable operations, primarily focusing on providing timely and accurate services for invoice and expense account and payment processing, exception handling, vendor and inter-departmental communication, issue resolution, employees’ development and reporting. responsibilities service delivery management serve as the primary point of contact for escalated issues, inquiries, and complex problem resolution related to accounts payable. review, process, and approve invoices, ensuring adherence to company policies, procedures, and financial controls. verify invoices for accuracy, appropriate documentation, approvals, and general ledger coding. coordinate with vendors, suppliers, and internal stakeholders to resolve payment discrepancies, invoice disputes, and other accounts payable-related issues. develop and maintain relationships with key vendors, negotiating favorable payment terms, disc...
Account receivable clerk location co-bogotá posted date 2 weeks ago(12/28/2023 3:23 pm) job id 2023-3044 # positions 3 category fao job summary as an accounts receivable clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. this position requires strong attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders. responsibilities generate accurate and timely client invoices based on contract terms and billing schedules. review and verify invoices for accuracy, completeness, and adherence to company policies. coordinate with internal teams to obtain necessary information for invoicing. address client inquiries related to invoices promptly and professionally. monitor and manage outstanding receivables for multiple client accounts. ensure timely and accurate application of payments received. investigate and resolve discrepancies or issues related to payments and client accounts. follow up with clients on overdue payments through calls, emails, or other communication channels. maintain accurate records of client payments, adjustments, and collection activities. collaborate with clients to establish and communicate payment terms and schedules. monitor and analyze cash flow trends and aging reports to identify potential collection issues. recommend and implement strateg...
Job summary the customer service agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities - confer with customers by telephone to provide information about products and services, to take modify orders or account information, or to obtain details of complaints. - keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, and actions taken. - resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money and adjusting bills. - check to ensure that appropriate changes were made to resolve customers' problems. - contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. - refer unresolved customer grievances to designated departments for further investigation. - determine charges for services requested, collect payments, and/or arrange for billing. - complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers. - obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase shipping delays. - solicit sale of new or additional services or products, upsell. - review insurance terms with the callers to de...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **responsibilities**: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs - offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - transfer calls to appropriate department. - assist other depart...
Job summary: the customer service agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - confer with customers by telephone to provide information about products and services, to take modify orders or account information, or to obtain details of complaints. - keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, and actions taken. - resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money and adjusting bills. - check to ensure that appropriate changes were made to resolve customers' problems. - contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. - refer unresolved customer grievances to designated departments for further investigation. - determine charges for services requested, collect payments, and/or arrange for billing. - complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers. - obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase shipping delays. - solicit sale of new or additional services or products, upsell. - review insurance terms with the callers to ...
Job summary for this role, we are seeking a highly motivated and skilled senior/principal support engineer (dba & etl) to join our team. this role is critical not only for responding to and resolving high-priority data alerts, but also for proactively identifying and addressing root causes to improve stability across both etl processes and our database environments. in addition to triaging and escalating issues to minimize downtime, this position will also contribute to high value workstreams that directly support key business initiatives. the ideal candidate brings a strong foundation in database administration with experience around etl development, along with excellent communication and problem-solving skills. responsibilities lead and oversee support of database platforms (sql server, redshift, rds, azure) while delivering high-impact etl engineering workstreams that deliver meaningful business value. proactively monitor alerting systems (sql sentry, cloudwatch, xmatters, solarwinds) to detect and assess etl and database performance anomalies. lead response efforts to production issues, using both documentation and judgement to come to a solution that will appropriately resolve the issue. lead by example and help mentor others. perform critical database administration tasks, such as job monitoring, backup verification, disk space analysis, access management, and activity audits with minimal supervision. lead troubleshooting around aws services used around dba and engineering with a solid working knowledge of redshift and rds. apply sql (primary) and python (nice to have...
Direct message the job poster from auxis sr it recruiter specialist | it recruitment | talent acquisition | technical recruiter | hr consulting we are seeking a resident services coordinator to support our property management team with excellent customer service, communication, and administrative support. this position is ideal for someone with a pleasant, solutions-oriented attitude and a professional communication style to assist residents and tenants via phone and email. the role primarily supports residential property management operations. responsibilities: - respond to resident inquiries and concerns via phone and email in a courteous, empathetic, and professional manner. - assist in resolving issues related to maintenance requests, property access, storage units, and other tenant-related matters. - coordinate follow-ups with property management and maintenance teams to ensure timely resolution of reported issues. - maintain records of resident communication and update property management systems accordingly. - perform general clerical and administrative tasks, such as data entry, appointment scheduling, and document organization. - provide support to multiple property management clients as needed. requirements: - strong verbal and written communication skills in english. - excellent interpersonal skills and a friendly, solution-driven personality. - ability to handle sensitive or escalated resident concerns with patience and professionalism. - strong organizational and clerical skills. - comfortable working remotely and independently...
Job summary for this role, we are seeking a highly motivated and skilled senior/principal support engineer (dba & etl) to join our team. this role is critical not only for responding to and resolving high-priority data alerts, but also for proactively identifying and addressing root causes to improve stability across both etl processes and our database environments. in addition to triaging and escalating issues to minimize downtime, this position will also contribute to high value workstreams that directly support key business initiatives. the ideal candidate brings a strong foundation in database administration with experience around etl development, along with excellent communication and problem-solving skills. responsibilities - lead and oversee support of database platforms (sql server, redshift, rds, azure) while delivering high-impact etl engineering workstreams that deliver meaningful business value. - proactively monitor alerting systems (sql sentry, cloud watch, xmatters, solar winds) to detect and assess etl and database performance anomalies. - lead response efforts to production issues, using both documentation and judgement to come to a solution that will appropriately resolve the issue. lead by example and help mentor others. - perform critical database administration tasks, such as job monitoring, backup verification, disk space analysis, access management, and activity audits with minimal supervision. - lead troubleshooting around aws services used around dba and engineering with a solid working knowledge of redshift and rds. - apply sql (primary) and p...
Job summary: **responsibilities**: - manage and organize the incident and request queue for auxis clients, ensuring tickets are assigned correctly. - serve as the initial point of contact for customers and provide solutions to their issues. - escalate unresolved queries to the next level of support as needed. - guide customers through troubleshooting process effectively - follow up with customers to ensure high-level satisfaction and issue resolution. - exceed customer expectations by delivering exceptional customer service. - maintain detailed case records, documentation, and ensure cases are closed efficiently. - identify and recommend procedure modifications or improvements. - update or create knowledge base articles to ensure accuracy in service desk procedure. - stay updated on relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to users. - perform other related tasks and responsibilities as directed by the auxis service support team lead or designated personnel. **additional** responsibilities include**: - comply and adhere to auxis operational processes and security policies. - use auxis service management tools for incident, problem, change, and configuration management. - attend all operational and project (ad-hoc) related scheduled meetings as required. - adhere to the working hours at the client sites or as determined by the auxis workforce. skills and experience: **experience**: - 2-4 years of technical support experience with a strong understanding of best pract...
Job summary as a data analyst, you’ll play a critical role in connecting the dots between our operations and business results. you will go beyond the data, to ask meaningful questions about what that data means for the performance and health of our b...
Job summary the staff accountant position reports to the accounting supervisor. the position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close,...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo