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Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our div...
Lets tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goalsevery person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: responsibilities: - be customer obsessed. - manage each call interaction with our customers satisfaction as your number one priority. - identify customers needs, clarify information, research every issue and provide solutions. - inform customers by explaining procedures; answering questions; providing information. - always provide correct information to the customer. listen carefully to understand the true customer question. - show empathy and respect with each customer interaction. we talk with a smile on our face. requirements: - high school diploma or equivalent required. - experience in banking or fintech campaigns - passion for delivering a stand-out customer experience. - excellent verbal and written communication skills. - ability to ask probing questions and problem resolution skills. - ability to follow instructions for specific customer resolutions tasks. - ability to work within a high-pressure environment and maintain a positive interaction for the customer. - intermediate proficiency w...
Job summary join cgi, one of the world's top five it and business process services companies, as a senior qa tester on a major international banking sector project. responsibilities - create detailed specifications, including business process models, data flow diagrams, and use case scenarios. - develop comprehensive test plans and test cases based on business requirements and functional specifications. - execute functional, regression, integration, and user acceptance testing (uat). - identify, document, and track defects using issue tracking tools, ensuring timely resolution. desirable - experience with automation testing and tools such as selenium, jmeter, or similar. - knowledge of sql and experience with database queries. - familiarity with data visualization and reporting tools (e.g., tableau, power bi). - experience working in the it, financial services, or healthcare sectors. complementary skills - possesses strong analytical skills and the ability to translate complex data into actionable insights. - has experience working in a fast-paced environment with minimal supervision. - demonstrates a passion for data-driven decision-making and continuous improvement. - self-management and proactivity. life at cgi together, as owners, let's turn meaningful insights into action. life at cgi is rooted in ownership, teamwork, respect and belonging. here, you'll reach your full potential because… you are invited to be an owner from day 1 as we work together to bring our dream to life. that's why we call ourselves cgi partners rather than employees. we benefit from...
We’re hiring an associate sales manager talent in bogotá! are you passionate about it or cloud-based solutions and ready to boost your career in b2b technical sales? join concentrix at our ecotek site in bogotá and be part of a dynamic team driving innovation in cloud and it sales. this is a hybrid role with a monday-to-friday schedule, where you’ll work directly with corporate clients to deliver impactful b2b solutions and business value. - if you thrive in fast-paced sales environments and enjoy helping businesses grow through tech, we’d love to hear from you! the associate sales manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with sales director and external facing client. you will: - lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction - provide accurate ongoing sales forecasting and ensure data recorded in the crm is accurate and up-to-date - be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities - monitor and drive team call time and productivity a...
Cgi bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the java cloud engineer – gcp role at cgi cgi bogota, d.c., capital district, colombia 1 week ago be among the first 25 applicants join to apply for the java cloud engineer – gcp role at cgi get ai-powered advice on this job and more exclusive features. join cgi! do you want to be part of one of the world’s top five it and business consulting companies? at cgi, we are looking for a java + gcp developer to join an international project. requirements: - bachelor degree in computer science, software engineering, or related fields. - conversational english (b2 or higher). - 3–7 years of experience with java and cloud tools. - strong experience in java and spring boot. - experience with kafka and microservices architecture. - good understanding of sql and service integration. - familiarity with gcp and containerized environments. - experience with monitoring tools. responsibilities: - build and maintain microservices using java (8–21) and spring boot. - develop and test code using junit, mockito, and tdd. - work with kafka (both local and confluent cloud) for messaging. - write and optimize sql queries for relational databases. - create and consume rest/soap web services. - monitor services using tools like splunk and dynatrace. - deploy and manage containers using docker, kubernetes, and helm on gcp. - use gcp services like cloud sql, cloud storage, iam, and pub/sub (preferred). complementary skills: - analytical thinking...
Who we are schneider electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. we call this life is on. our mission is to be your digital partner for sustainability and efficiency. we drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries. position: automation expert solution specialist location: bogotá - colombia this role is responsible to support country sales teams win more business on eae (ecostruxure automation expert) and support customers through their entire project development cycle using eae. what you will do work with the commercial teams on the achievement of eae goals (orders, volume, profile of the projects and customers). managing customer satisfaction through all phases of the project. report kpi’s to the global team (data, dashboard, risks, enhancements, bugs) · animate workshops to promote eae features and functions, and ensure customers understand how to design, organize, and execute code on eae. · implement and test performance of customers’ architectures to demonstrate performance and reduce risks. this includes going to site to support customers and our sales teams as needed. · develop key libraries elements (cats) to support customer projects and ensure their satisfactions (ease of use of eae). · support customer project ...
Developed pipeline liason clusters ever feel burnt out by bureaucracy? us too. that’s why we’re changing the way we work— for higher productivity, faster innovation, and better results. we call it dynamic shared ownership (dso). learn more about what dso will mean for you in your new role here tasks and responsabilities - share leadership and accountability for the financial achievement of the ambition of chapter products across clusters. - informal leadership of the sales team in clusters to achieve the result. - anticipate future scenarios that allow high-impact strategies to be proposed in 90 days implementation cycles. - to understand individually and through others the needs of customers, insurers and patients. - integrate internal perspectives and be a promoter of co-creation with customers that allows us to formulate value propositions that help businesses in their different phases of the life cycle, being a fundamental promoter of shared collaboration. - be a catalyst to create and promote the necessary tools from the business (plans, materials, business models, etc.) to achieve the results. - ensure the adequate and balanced flow of resources and level of prioritization towards the clusters, also being an active promoter of questioning and challenging those activities that do not add value to us. - collaborate in the construction of a capability cluster for these markets in conjunction with chapter head. - ensures that the sales force team has the best tools it needs, being a self-managed and self-directed actor (operational and financial). - t...
Join our growing team - future opportunities await! we are excited to share that our company is experiencing significant growth and expansion, and as a result, we're on the lookout for talented individuals to join our team. we want to be upfront about our hiring process. at this moment, we are in the process of securing projects that align with our business goals and objectives. our intention is to ensure that once we bring new team members on board, they will have a meaningful and impactful role to play from day one. while we might not be able to extend an offer immediately, we are highly interested in considering you for these future projects. if you're open to the idea of potentially joining our team in the future, we encourage you to continue with our interview process. we value your time and effort and believe that getting to know you better will help us make an informed decision. once you have effectively concluded the entire recruitment procedure, we will retain your profile and reach out to you once a suitable opportunity emerges. additional interviews will not be necessary at this stage, and we anticipate being able to extend an offer to you promptly. what does the recruitment process look like? 1. recruiter screen in the first call, our recruiter will learn more about you and your story to check a potential fit for gravity9. this is also an opportunity to ask your questions about the role and company. this step might take around 60 mins. 2. tech 1 interview with our software consultants in this meeting your potential future teammate will...
Requisition id: 95511 job category: digital location: medellin, antioquia, colombia join a company that is passionately committed to the pursuit of a better world through positive change. with more than 65 years of business and technical expertise in , , and , our in tirelessly work toward bettering the industries in which we operate. with practical solutions that are safe, innovative and sustainable, we think globally while acting locally. are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? we look forward to hearing from you. we're at the forefront of our clients' , successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. join the to improve project outcomes, leverage the , deliver systems integration and interoperability, and support decision-making, , and integrated operations and performance centers. looking to take the next step in your career? hatch is currently seeking a highly motivated database administrator to join the digital group in medellin. as the successful candidate, you will: manage a global environment of sql server, azure sql db, oracle and other databases through multiple product lifecycle environments, from development to mission-critical production systems configure and maintain database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security; refine and automate regular processes, track iss...
Realize your potential by joining the leading performance-driven advertising company! as site reliability engineer on the it production team in our tlv office, you’ll play a vital role in a high-scale, fast-changing production environment. you should be passionate about building and solving infrastructure challenges with automation, working with cutting-edge technologies, and pushing those technologies to their limits on our predominantly on-premises cloud-like infrastructure. to thrive in this role, you’ll need: - 5 years of experience as an sre, dev ops engineer, or system administrator in a large, distributed environment with a focus on linux operating systems. - experience implementing and supporting internet-based applications/web servers. - experience with configuration management tools (puppet, ansible, chef, terraform). - proficiency in programming languages such as python, golang, ruby, c++, or java. - experience with monitoring and metrics collection systems (prometheus, grafana, elk). - knowledge of cloud platforms (aws, azure, gcp, alibaba). - experience with containerization technologies (kubernetes, nomad, docker). - understanding of networking protocols (tcp/ip, http, dns, etc.). how you’ll make an impact: as a senior site reliability engineer, you’ll contribute by: - ensuring taboola’s production environment availability, performance, and efficiency. - developing scalable infrastructure-as-code (iac) solutions to improve deployment efficiency and system reliability across our multi-cloud services. - designing and maintaining taboola’s web traffic distr...
Benefits and leave experience advisor **requisition id:** 232646 we are committed to investing in our employees and helping you continue your career at scotiagbs **purpose** responsible for the accurate and timely execution of employee leave data changes including reviewing, transacting or answering escalated inquiries on paid and non-paid leaves of absences, in line with standard policies, procedures and service level agreements. as a member of the benefits & leaves experience team, will also be involved in gathering information to help resolve escalations where appropriate. **accountabilities** + champions a customer-focused culture to leverage broader bank relationships, systems, and knowledge + enters/processes employee leave status changes in hr systems throughout the leave process + ensures data accuracy and integrity of employee records through established internal control mechanisms + responds to inquiries pertaining to specific employee leave events and answering escalated issues from differentstakeholders + runs regular daily/weekly reports to assess performance against standard procedures and service levelagreements (sla's) + seeks opportunities to improve operational effectiveness, and propose recommendations to lead, managers, and senior manager, benefits & leaves experience + understands how the bank's risk appetite and risk culture should be considered in day-to-day activities anddecisions + actively pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effec...
Manager sales optimization enviar candidatura ahora » **fecha:** 24 jul 2025 **ubicación:** bogota, dc, co **empresa:** scotiabank **id de la solicitud:** 214623 estamos comprometidos a invertir en nuestros colaboradores y ayudarles a continuar su carrera profesional en gsglobales. **purpose** the manager sales optimization for the contact centre unit is responsible for the formulation and implementation of the service to solutions business model in the contact center to drive revenue generation through process optimization and working collaboratively with cross-functional teams to create effective sales strategies. is responsible for the end-to-end process formulation and implementation of the service to solution model in the operational execution, which includes but is not limited to lead generation, routing and campaigning, call and coaching model, training model, variable compensation, risk management, insight steering with other business areas, access to data, frontline capabilities and technology limitations. the incumbent will lead a team of sales specialists who are responsible to conduct data-based perfromance analysis, perform business analysis, provide insight for process improvement and act as expert consultants on the model to the different business lines. the contact centre is a 24/7 fast paced, dynamic business environment that plays a key role in supporting the bank to achieve its sales and client satisfaction objectives. this is a global position and the manager, performance incentives will have in scope all geographies served in gbs...
Id de la solicitud: 214623 estamos comprometidos a invertir en nuestros colaboradores y ayudarles a continuar su carrera profesional en gsglobales. purpose the manager sales optimization for the contact centre unit is responsible for the formulation and implementation of the service to solutions business model in the contact center to drive revenue generation through process optimization and working collaboratively with cross-functional teams to create effective sales strategies. is responsible for the end-to-end process formulation and implementation of the service to solution model in the operational execution, which includes but is not limited to lead generation, routing and campaigning, call and coaching model, training model, variable compensation, risk management, insight steering with other business areas, access to data, frontline capabilities and technology limitations. the incumbent will lead a team of sales specialists who are responsible to conduct data-based performance analysis, perform business analysis, provide insight for process improvement and act as expert consultants on the model to the different business lines. the contact centre is a 24/7 fast paced, dynamic business environment that plays a key role in supporting the bank to achieve its sales and client satisfaction objectives. this is a global position and the manager, performance incentives will have in scope all geographies served in gbs colombia and the dr. sales practices actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequac...
***only send resumes in english*** **job title: regional sales manager - commercial (colombia)** _splunk, a cisco company, is here to build a safer and more resilient digital world._ the world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. while customers love our technology, it's our people that make splunk stand out as an amazing career destination-and why we've won so many awards as a best place to work. if you become a splunker, we want your whole, authentic self-what we call your million data points. so bring your work experience, problem-solving skills, and talent, of course-but also bring your joy, your passion, and all the things that make you you. **role summary** are you passionate about technology and making your customers successful? do you have the ability to articulate the value and return on investment of an enterprise solution across multiple decision-makers? if yes, this could be the role for you! we are seeking a hardworking sales professional to drive revenue growth and expand our presence in the colombian territory. you'll work with a mix of existing customers and new prospects, as well as collaborate with business partners to create compelling solutions, drive local reach, and enable a high degree of transactional velocity. regional sales managers are individual contributors who play a vital role in driving a significant share of revenue for splunk. we provide our reps with an environment where they can make valuable contributions from day one, whil...
Job description this is a remote position. schedule: - 20 hours/week: monday to friday, 4 hours per day within client business hours (9am to 5pm) client timezone: pst (us) job overview: we’re seeking a detail-oriented and proactive client operations & lending support assistant to support the client and the broader team with client file management, lender submissions, communications, and internal coordination. this is a remote, part-time role (20 hours/week) ideal for someone who thrives on organization, clear communication, and keeping systems running smoothly. the right candidate will play a critical role in ensuring no detail falls through the cracks—from managing client documentation to supporting lender interactions and reporting. key responsibilities: client file management - organize and label client documents within shared folders - create and maintain individual client checklists (documents received/missing) - update internal databases with client info, lender preferences, and deadlines - ensure confidentiality and secure handling of sensitive client information client communication & follow-up - send follow-up emails for missing documents on the client's behalf (e.g., weekly or mon/thurs) - respond to client emails using templates; escalate complex questions to the client - track outstanding items per client and send a weekly “open items” report - assist in scheduling client calls across multiple calendars (method tbd) lender submission support - prepare lender-ready folders (clean formatting, naming, and organizing) - mai...
Agileengine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards. why join us if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! about the role as a sales engineering delivery manager, you will serve as the crucial link between our prospective clients and internal teams. in this role, you will lead technical discovery sessions and consultative introduction calls, gather essential engagement details (such as timelines, budgets, skillset requirements, risks, and swot analyses), and translate these insights into impactful proposals. this position requires a strong grasp of both business strategy and the software development lifecycle (sdlc), along with outstanding communication and design skills to create engaging, high-quality deliverables. what you will do technical discovery call & stakeholder engagement: - assemble sales support engineering team, align them on preliminary information, following internal raci procedures; - lead the technical discovery call, showcasing outstanding interpersonal skills with the ability to build rapport and trust quickly; - demonstrate in-depth knowledge of the sdlc—from ideation and inception, through discovery and development, to market release—to guide discussions and identify project feasibility; - use consultative questioning ...
Company description we areone sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description the cloud cloud appops has the following duties: - perform operational duties including application server health, service recycling. - identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors) - monitor server performance, memory utilization, cpu, file systems, databases, batch jobs. - maintain operational documentation, e.g., incident tracking and run books. - produce metric reports including daily production status. - review client support tickets and requests under service slas. - resolve level 2 and level 3 issues (i.e., application support, dbs and data center related issues). document issues in customer support portal. - provide on-call off hour support and work during non-prime shift hours. qualifications...
Job title: specialist, sales development job description the sales representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. this role is responsible for effectively articulating the value of products or services to customers. + provide accurate weekly/ monthly/ quarterly sales forecast + mastery of product knowledge and technical understanding of services to assess client requirements + initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage + manage external competitive pressures and handle objections to retain customers or win new customers + manage high volume of customer contacts through phone and email each day – majority of communication is outbound + work with your team and management to provide a professional experience during all interactions with customers and prospects + maintain the customer management system (crm) to ensure all relevant data is captured + undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts + work with a team and report directly to a sales manager + 2+ years of experience working in a customer service or sales capacity + prior success in achievement of personal and team sales quota/goals + experience in high-volume calling + experience learning new technology and data + problem solving skills + excellent knowledge of ms office programs ...
We are excited to be launching in colombia and will have enhanced job postings with english and spanish in later this year. amazon connect consultant who you’ll work with as a modern technology company, our slalom technologists are disrupting the market and bringing to life the art of the possible for our clients. we have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. we surround our technologists with interesting challenges, innovative minds, and emerging technologies. our amazon connect experts excel in driving customer transformation through the development of commercial strategies, distinctive experiences, and the application of digital technologies. this role offers an exciting opportunity to work on diverse sales pursuits and projects, ranging from contact center migrations to the integration of advanced ai-driven capabilities. we are seeking a passionate amazon connect consultant to join our team. what you’ll do - provide amazon connect technical and functional expertise to sales teams, project teams, and customers. - participate and support business development discussions and opportunities to help identify the needs of slalom customers, with the ability to architect and recommend optimal solutions to solve those needs. - lead the implementation of contact center transformation solutions that meet business requirements, leveraging amazon connect and other aws services. - develop implementation estimates and plans for all phases of the delivery lifecycle,...
This is a remote position. schedule: - 20 hours/week: monday to friday, 4 hours per day within client business hours (9am to 5pm) client timezone: pst (us) job overview: we’re seeking a detail-oriented and proactive client operations & lending support assistant to support the client and the broader team with client file management, lender submissions, communications, and internal coordination. this is a remote, part-time role (20 hours/week) ideal for someone who thrives on organization, clear communication, and keeping systems running smoothly. the right candidate will play a critical role in ensuring no detail falls through the cracks—from managing client documentation to supporting lender interactions and reporting. key responsibilities: client file management - organize and label client documents within shared folders - create and maintain individual client checklists (documents received/missing) - update internal databases with client info, lender preferences, and deadlines - ensure confidentiality and secure handling of sensitive client information client communication & follow-up - send follow-up emails for missing documents on the client's behalf (e.g., weekly or mon/thurs) - respond to client emails using templates; escalate complex questions to the client - track outstanding items per client and send a weekly “open items” report - assist in scheduling client calls across multiple calendars (method tbd) lender submission support - prepare lender-ready folders (clean formatting, naming, and organizing) - maintain internal tra...
We are looking for a skilled senior software engineer to join our team. this role focuses on the design and development of resilient voip and sip-based systems for emergency communications, working remotely from anywhere in latam. this is an exciting opportunity to make a tangible impact on public safety while collaborating with a mission-driven and highly talented team. requirements + 7+ years of software engineering experience, with 4+ years focused on voip/sip. + proven experience developing voip, sip, and real-time communication services. + proficiency in python, or willingness to learn. experience with go or c/c++ is a plus. + strong knowledge of linux-based environments and network protocols. + familiarity with tools like wireshark, sipp, libpcap, and bsd socket programming. + experience scaling solutions with automated testing tools and frameworks. + experience building or integrating ai-driven solutions is a plus. + strong communication and collaboration skills. + highly self-motivated and adaptable to fast-paced environments. + advanced english. main activities + architect, develop, and deploy new features for sip and voice-centric applications. + build and maintain live transcription and call recording systems. + ensure performance, scalability, and security across voice infrastructure. + collaborate with cross-functional teams to solve real-world safety challenges. + lead strategic architectural decisions and drive innovation. + develop testing tools and monitoring systems to ensure call quality and reliability. + parti...
Job description agileengine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards. why join us if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! about the role as a sales engineering delivery manager, you will serve as the crucial link between our prospective clients and internal teams. in this role, you will lead technical discovery sessions and consultative introduction calls, gather essential engagement details (such as timelines, budgets, skillset requirements, risks, and swot analyses), and translate these insights into impactful proposals. this position requires a strong grasp of both business strategy and the software development lifecycle (sdlc), along with outstanding communication and design skills to create engaging, high-quality deliverables. what you will do technical discovery call & stakeholder engagement: - assemble sales support engineering team, align them on preliminary information, following internal raci procedures; - lead the technical discovery call, showcasing outstanding interpersonal skills with the ability to build rapport and trust quickly; - demonstrate in-depth knowledge of the sdlc—from ideation and inception, through discovery and development, to market release—to guide discussions and identify project feasibility; - use consult...
Broker jr are you looking to expand your professional experience? would you like to join a dynamic and inclusive team? this opportunity is waiting for you! this is a hybrid position with the flexibility to work both virtually and from our bogotá office. aon is in the business of better decisions at aon, we shape decisions for the better to protect and enrich the lives of people around the world. as an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. what the day will look like - financial lines broker is responsible for supporting the administration and portfolio development of financial lines policies for profesional and commercial bussinesses including irf, d&o; and e&o.; - perform market reserving. - prepare all technical information for underwriters, including reinsurance contract documentation for small, medium and large accounts. - negotiate terms and conditions with reinsurers. - support in the renewal of the current portfolio. - support new business opportunities. - preparation of spreadsheets for the determination of income. - preparation of placement slips and coverage notes. - handling of all existing portfolio movements including portfolio requirements and operations. - follow up on endorsements, subjectivities - compliance with the financial plan and goals in charge of the line and other established indicators. - technical and personal development of the broking teams. skills and experience that will lead to success - expe...
We are seeking a highly skilled director to lead the planning, scheduling, and optimization of workforce operations in our call center. the ideal candidate will ensure optimal alignment of resources with demand patterns and design and test different outbound dialing strategies to maximize efficiency and revenue per lead and headcount. this role requires excellent interpersonal and leadership skills as it entails managing a team and extensive collaboration with our performance marketing, insights, and tech teams, in addition to the different operations teams. exceptional analytical capabilities, a proven track record in workforce management (wfm), and hands-on experience with dialing software are essential for success in this role. key responsibilities: 1. workforce management strategy and leadership develop and implement effective workforce management strategies to optimize resource planning and achieve kpis, including service levels, response times, and productivity. collaborate closely with operations, quality, and technology teams to align workforce strategies with organizational goals. design and optimize outbound dialing strategies, including experience with different dialing modes (predictive, progressive, preview) to improve connect rates. apply lead scoring and call prioritization methods to maximize conversion rates. define and track performance kpis for outbound operations, such as contact rate, conversion rate, drop rate, and agent efficiency. 1. workforce planning oversee short-term and long-term forecasting and resource planning based on historical ...
Location: remote from latin america working hours: u.s. business hours (cst/est preferred) english level: advanced (c1+) about the role a fast-scaling u.s.-based single-family rental platform is hiring a head of maintenance operations to lead and scale maintenance across a growing portfolio of homes in multiple u.s. markets. this is the most senior maintenance role in the companyideal for someone with deep property maintenance knowledge, exceptional remote troubleshooting skills, and a track record of managing distributed teams and vendors. key responsibilities strategic maintenance execution - own the end-to-end maintenance function across all properties. - remotely diagnose complex repair issues using resident interviews, photos/videos, and iot data. achieve 95% first-call diagnostic accuracy. - build and refine preventive maintenance programs to reduce reactive work and extend asset life. team leadership & growth - manage and mentor a growing team. - set clear kpis, improve productivity, and maintain team engagement scores of 4/5. vendor development & performance - source, vet, and onboard vendors in underserved markets. reduce vendor onboarding time by 30%. - track vendor performance using cycle times, callback rates, and satisfaction scores. replace underperformers as needed. budget & cost control - own and manage the maintenance p&l.; - deliver quality work under budget, proactively flag cost drivers, and negotiate vendor pricing. escalation management - serve as the escalation point for high-priority issues. use a phone-first approach to ...
Agileengine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards. why join us if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! about the role as a sales engineering delivery manager, you will serve as the crucial link between our prospective clients and internal teams. in this role, you will lead technical discovery sessions and consultative introduction calls, gather essential engagement details (such as timelines, budgets, skillset requirements, risks, and swot analyses), and translate these insights into impactful proposals. this position requires a strong grasp of both business strategy and the software development lifecycle (sdlc), along with outstanding communication and design skills to create engaging, high-quality deliverables. what you will do technical discovery call & stakeholder engagement: - assemble sales support engineering team, align them on preliminary information, following internal raci procedures; - lead the technical discovery call, showcasing outstanding interpersonal skills with the ability to build rapport and trust quickly; - demonstrate in-depth knowledge of the sdlc—from ideation and inception, through discovery and development, to market release—to guide discussions and identify project feasibility; - use consultative questioning ...
What you'll do we are looking for astructured, analytical, and client-focusedindividual to join our global support team as atechnical product support specialist (remote – saas/cloud). in this fully remote role, you will primarily support clients inno...
Get ai-powered advice on this job and more exclusive features. based in los angeles, california, we are a marketing agency with a focus on email outreach. at cymate , we specialize in exceptional growth strategies for b2b companies and tech startups....
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