Press tab to move to skip to content link select how often (in days) to receive an alert: create alert at tetra pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecti...
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About nubank nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. we are one of the world’s largest digital banking platforms, serving millions of customers across brazil, mexico, and colombia. for more information, visit our institutional page. our financial financial crime (fincrime) team the fincrime team has a very special role in our mission: support the company’s growth by identifying the money laundering and terrorist financing (ml/tf) risks that nubank faces in colombia, designing and implementing controls to protect nu colombia from such risks. the financial crime team is in charge of shielding nu to comply with regulations and mitigate the risks associated with illegal activities. as an aml support senior analyst- analytics, you'll be expected to: - support enhancing, monitoring, and maintaining an expert rules system for anti-money laundering alerts to reduce the alert volumes to be sent over and prioritize cases for aml operations analysts. - acquire aml and data analysis proficient knowledge to identify challenges and opportunities in the aml program and leverage analytics and automation tools to address them. - create risk models, hypothesis testing, and alerts forecasting to enable the company to be protected and compliant while making pro-business and customer-centric decisions. apply machine learning/ai for data modeling. - emulate scenarios that help identify money laundering activity. - develop segmentation model building projects using machine learning and statistical an...
At qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. but we are more than a platform—we are the creators and stewards of the experience management category serving over 18k clients globally. building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. when you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. you won’t have to look to find growth opportunities—ready or not, they’ll find you. from retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. join over 5,000 people across the globe who think that’s work worth doing. partner sales manager (psm) - corp colombia why we have this role the partner sales manager (psm) role is essential in driving growth through strategic partnerships in today’s competitive landscape. tasked with achieving partner sales quotas, psms leverage their expertise to generate revenue and influence decision-making while collaborating closely with partners. supported by our ecosystem function and regional centers of excellence (coes), psms ensure effective go-to-market strategies and adapt offerings to meet customer n...
About us we're extenteam, a dynamic company revolutionizing the short term vacation rental industry. our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model. as a scaling stage startup, we aim to grow our monthly recurring revenue (mrr) to double our revenue by january 2026 by providing an ai assisted saas platform that works for all short term rental businesses regardless of their size. extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support. we generate revenue through two primary streams: - dedicated team members: providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees. - tailwind - saas platform: a guest communication software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping extenteam increase profitability while growing our product market fit and expanding tam and service levels. extenteam is a small but mighty team of 50 consisting of sales, partner success, marketing, hr & recruiting, engineering, product and admin (it, data etc). we are spread out across the world but we have hubs in miami, la, medellin, and actively expanding into europe. our 50 people core team is supported by 400+ dtms (dedicated team members) that are servicing our customers. our values: - commitment to excellence: continuously raising the bar and sett...
Who we are at twilio, we're shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. as we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. your career at twilio is in your hands. see yourself at twilio join the team as twilio's next sr. business systems analyst, salesforce opportunity lifecycle management. about the job this position is needed to build extraordinary tools and solutions for our rapidly growing go-to-market teams. the gtm systems operations is crucial for the success and scalability of our go-to-market efforts. we are the drivers of the system, process, and data improvements that unlock new possibilities across the sales, revenue operations and gtm organization. the sr ba, olm will work within the sales automation team to support, build and maintain solutions for the opportunity lifecycle value stream. responsibilities in this role, you'll: - collaborate with product owners, builders, and program managers to architect and manage solutions within salesforce as well as adjacent technologies - develop and maintain a holistic view of crm-based processes and user personas to ensure your pr...
Company description technology is our how. and people are our why. for over two decades, we have been harnessing technology to drive meaningful change. by combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. from prototype to real-world impact - be part of a global shift by doing work that matters. job description we are seeking a skilled and analytical data engineer to join our team in colombia. in this role, you will be responsible for designing, implementing, and maintaining robust data infrastructure to support our organization's data-driven decision-making processes. - design, develop, and maintain scalable data pipelines to extract, transform, and load data from various sources. - collaborate with data scientists and analysts to understand data requirements and implement efficient data models. - optimize data storage and retrieval systems to ensure high performance and reliability. - implement and maintain data quality checks and monitoring systems. - develop and maintain documentation for data processes and architectures. - stay up-to-date with emerging technologies and best practices in data engineering. - troubleshoot and resolve data-related issues in a timely manner. - ensure data security and compliance with relevant regulations and company policies. qualifications - 3+ years of experience in data engineering or a related role. - programming lan...
Company description technology is our how. and people are our why. for over two decades, we have been harnessing technology to drive meaningful change. by combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. from prototype to real-world impact - be part of a global shift by doing work that matters. job description our data team has expertise across engineering, analysis, architecture, modeling, machine learning, artificial intelligence, and data science. this discipline is responsible for transforming raw data into actionable insights, building robust data infrastructures, and enabling data-driven decision-making and innovation through advanced analytics and predictive modeling. as a data engineer, you will be responsible for designing, developing and maintaining our pipelines to ingest and process data; working alongside bi and data analysts. you will actively participate in the development of our data platform and assist the team in creating new data pipelines, ensuring the highest quality of data delivered. responsibilities: - work on data extraction architectures and infrastructure for data sourcing - find ways to merge newly discovered data with existing data - identify possibilities to automate the processes where possible - create and maintain optimal data pipeline architectures - assemble complex data sets that meet the functional requirements - work...
Global security location medellín, colombia job title: application security engineer job description we're concentrix. the intelligent transformation partner. solution-focused. tech-powered. intelligence-fueled. the global technology and services leader that powers the world’s best brands, today and into the future. we’re solution-focused, tech-powered, intelligence-fueled. with unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. we shape new game-changing careers in over 70 countries, attracting the best talent. in our information technology and global security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. you will work with the best in the world to design, implement and strategize it, security, application development, innovation, and solutions in today’s hyperconnected world. you will be part of the technology team that is core to our vision of develop, build and run the future of integrated services. our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. and we’re proud to be recognized with awards such as "world's best workplaces," “best companies for career growth,” and “best company culture,” year after year. we embrace our game-changers with open arms, people from diverse backgrounds, who are cu...
Our team members are at the heart of everything we do. at cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. if you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. apply today! job details under direct supervision of the fp&a; manager, performs various financial analyses, budgeting, and accounting functions for world courier and its various sales & business unit functions. provides financial reporting to management to ensure expenses are monitored, recorded and operational issues relative to finance are highlighted and addressed. hybrid position. responsibilities - create and maintain analytical dashboards to identify key cost drivers. present reports and findings to relevant stakeholders - create and maintain detailed analytical reports for various p&l; drivers - lead efforts to drive cost savings initiatives and work cross-functionally with relevant stakeholders - track and review p&l; results during monthly financial close and post relevant journal entries - analyze variances to plan and prior year and prepare illustrative slides for monthly business review presentation - play a key role in annual budgeting process with a focus on payroll and direct costs. create and oversee relevant budget models and submit final plan numbers into the budgeting system. - assist with data validation, preparation, and analysis for payroll and headcount - collaborate and partner...
Description: about the role sugarcrm is hiring a regional technical support delivery manager to lead frontline support execution across your designated region. this role is foundational to our support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. as a delivery leader, you will manage a team of support engineering specialists and senior specialists. you will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, sla adherence, escalations, and customer satisfaction. you’ll also work closely with your global peers, product, and support operations to continuously raise the bar on operational excellence and user outcomes. impact you will make in the role: - own daily support execution for your region, ensuring consistent performance against operational goals and slas - manage and optimize staff coverage, team availability, and queue balancing in collaboration with support operations and workforce planning - ensure each team member is accountable for owning cases end-to-end and delivering high-quality, timely support, with appropriate handoffs for complex escalations - lead, coach, and develop a team of frontline support specialists and senior specialists, reinforcing a culture of ownership, rigor, and delivery - monitor and improve case handling efficiency, frt, resolution time, and overall support quality - conduct regular 1:1s, coaching sessions, a...
Requisition id 167147 - posted 05/28/2025 - marketing - colombia - valle del cauca - cali - colgate-palmolive - no travel - hybrid no relocation assistance offered job number #167147 - cali, valle del cauca, colombia who we are colgate-palmolive company is a global consumer products company operating in over 200 countries specializing in oral care, personal care, home care, skin care, and pet nutrition. our products are trusted in more households than any other brand in the world, making us a household name! join colgate-palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. guided by our core values—caring, inclusive, and courageous—we foster a culture that inspires our people to achieve common goals. together, let's build a brighter, healthier future for all. web content analyst is responsible for implementing and updating the digital assets (websites, videos, tags) for colgate subsidiaries worldwide, following the divisional and global digital strategies. you will work with main stakeholders from digital marketing, ecommerce, marketing and with our partner agencies, supporting multiple brands. responsibilities/accountabilities describes the key responsibilities/accountabilities as well as the degree of authority of the generic job - adapt and update websites and other web assets for colgate, working with company teams and digital partner agencies - ensure best practices and brand guidelines are followed in all developments - ensure projects are delivered on time and the number of hours spent in...
Introducing masabi // at masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. we build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel. our justride platform is used in over 250 locations globally, including some of the largest cities in the world. with our industry-first mobile ticketing sdk, we’ve partnered with large players in the transport space, including uber, moovit and transit. your own journey is important to us too. choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. here, you’ll find the tools you need to build the career you want. whether you’re taking the direct route or trying a new path, we’ll support you no matter what. the role_ // masabi is hiring a hands-on, deeply technical chief technology officer to shape the next era of our platform’s architecture, innovation, and customer impact. this role is central to masabi’s strategic direction, combining architectural ownership, technical excellence, and product foresight to drive global transit transformation. for candidates favouring a traditional cto role, the scope covers the entire engineering organisation of about 150 people, including development, operations and compliance. however, we are equally open to candidates with a more hands-on technical profile over people and process management. this flexibility...
About kerry kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. a career with kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. about the role this role plays a critical role in driving scientific and technical excellence within the rd&a; team. combining deep subject matter expertise with hands-on involvement in day-to-day development activities. the principal scientist leads complex research and development initiatives, supports customer-driven projects, and contributes to the strategic direction of their application area. key responsibilities - define and execute complex research objectives aligned with customer needs. - lead strategic development from concept to launch, offering technical guidance to cross-functional teams. - build strong value propositions and present scientific insights to clients and stakeholders. - mentor rd&a; teams and serve as a reference in your area of expertise. - represent kerry at international conferences and contribute to global knowledge sharing. - monitor kpis and propose process optimizations based on market insights. qualifications and skills - 10+ years of experience in application research or academia. - high proficiency i...
Job title: network operations center engineer i job description we're concentrix. the intelligent transformation partner. solution-focused. tech-powered. intelligence-fueled. the global technology and services leader that powers the world’s best brands, today and into the future. we’re solution-focused, tech-powered, intelligence-fueled. with unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. we shape new game-changing careers in over 70 countries, attracting the best talent. in our information technology and global security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. you will work with the best in the world to design, implement and strategize it, security, application development, innovation, and solutions in today’s hyperconnected world. you will be part of the technology team that is core to our vision of develop, build and run the future of integrated services. our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. and we’re proud to be recognized with awards such as "world's best workplaces," “best companies for career growth,” and “best company culture,” year after year. we embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. your natural t...
Global security location bucaramanga, colombia job title: application security engineer job description we're concentrix. the intelligent transformation partner. solution-focused. tech-powered. intelligence-fueled. the global technology and services leader that powers the world’s best brands, today and into the future. we’re solution-focused, tech-powered, intelligence-fueled. with unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. we shape new game-changing careers in over 70 countries, attracting the best talent. in our information technology and global security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. you will work with the best in the world to design, implement and strategize it, security, application development, innovation, and solutions in today’s hyperconnected world. you will be part of the technology team that is core to our vision of develop, build and run the future of integrated services. our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. and we’re proud to be recognized with awards such as "world's best workplaces," “best companies for career growth,” and “best company culture,” year after year. we embrace our game-changers with open arms, people from diverse backgrounds, who are...
Company description technology is our how. and people are our why. for over two decades, we have been harnessing technology to drive meaningful change. by combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. from prototype to real-world impact - be part of a global shift by doing work that matters. job description applications management involves overseeing the lifecycle of software applications, including deployment, monitoring, maintenance, and optimization to ensure they meet business requirements and deliver value effectively. as a senior devops engineer at endava you will drive the cloud and infrastructure stack. responsibilities: - architect, implement, and maintain devops pipelines and infrastructure. - collaborate with development teams to improve and create ci/cd processes. - manage and optimize cloud-based environments in azure and gcp. - utilize cloudformation for iac to automate deployments. - orchestrate and manage containerized applications using kubernetes. - administer and maintain any repositories and ci/cd pipelines. - troubleshoot and resolve infrastructure and deployment issues. - expertise with robust skills in infrastructure security and cybersecurity best practices. - provide input on ways to improve the stability, security, efficiency, and scalability of the environment. - apply good communication skills with team and client interacti...
About the role & team televisaunivision is the leading spanish-language media company in the world! we’re investing in our content, our people, and our properties, which span digital, streaming, social, audio, linear and live events. we’re growing our offerings, building on the launch of our successful streaming platform vix. the lifecycle marketing team at vix is seeking a strategic, data-driven reporting & analytics manager to elevate the impact of our customer engagement efforts. in this role, you will own the end-to-end reporting and insights framework that guides our crm and lifecycle marketing strategies. you will act as a trusted analytics partner to stakeholders across crm, bi, and product, helping to drive upgrades and increasing user engagement across both platforms (avod and svod). this is a highly visible role that requires analytical depth, business acumen, and the ability to influence decision-making through compelling, actionable insights. about you - passionate about combining analytics and marketing to shape data-backed strategies that drive customer engagement and growth. - thrive in fast-paced environments, can work independently, and are skilled at translating complex data into clear, digestible narratives. - take initiative, have excellent cross-functional communication skills, and are driven by curiosity and continuous improvement. what you’ll do - serve as the primary analytics lead for crm initiatives, delivering insights that drive campaign performance and customer lifecycle improvements. - design and implement automated reporting framewo...
About the job ready to push the limits of what’s possible? join sanofi’s talent team and you can play a vital role in the performance of our entire business while helping to make an impact on millions around the world. this is an opportunity in our global talent services function at sanofi hubs. sanofi ‘hubs’ are where our key strategic business operations are hosted providing centralised services across global medical, finance, people, procurement, digital, r&d; and more. our vision: we deliver best-in-class enterprise solutions and be the catalyst for modernization and transformation, enabling sanofi to chase the miracles of science. hubs are synonym to gbs/gcc that is widely known in the industry. global talent services is one of our key service lines in hubs part of chief talent office that helps provide e-2-e talent acquisition services globally to businesses spread across general medicines, specialty care, vaccines, r&d;, manufacturing from hubs across regions in proximity. this role will be responsible to coordinate, schedule, close admin work to facilitate hiring for north america, lat am & canada in managing the volume hiring needs. across 2023/2024 our last few years average hiring volumes has been in the region of 3000+. this is subjected to growth as we expand our launches in the region. you will be responsible to assist in hiring the best talent for sanofi and do this while providing world class candidate experience we are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. we’re also a comp...
Description the amazon web services professional services (proserve) team is seeking an experienced delivery practice manager (dpm) to join our proserve shared delivery team (sdt) at amazon web services (aws). in this role, you'll manage a team of proserve delivery consultants while supporting aws enterprise customers through transformative projects. you'll leverage your it and/or management consulting background to serve as a strategic advisor to customers, partners, and internal aws teams. as a dpm you will be responsible for building and managing a team of delivery consultants and or engagement managers working with customers and partners to architect and implement innovative solutions. you’ll routinely engage with director, c-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. you’ll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. as a dpm you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable aws professional services offerings, and creating proposals and sow’s. your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer ou...
Our purpose mastercard powers economies and empowers people in 200+ countries and territories worldwide. together with our customers, we’re helping build a sustainable economy where everyone can prosper. we support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. title and summary analyst, benefits delivery who is mastercard? mastercard is a global technology company in the payments industry. our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. our decency quotient, or dq, drives our culture and everything we do inside and outside of our company. with connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. overview the people operations and insights is looking for an analyst, benefits delivery to support benefits and wellbeing programs for global programs and other region benefits, as assigned. this role is responsible for operational and administrative aspects of our benefits programs. the person in this role will partner with relevant stakeh...
At blind squirrel games, making great games is only the beginning. blind squirrel games is a proud, independent studio that joins forces with developers and publishers seeking an innovative partner in creating quality games. at bsg, our people are our purpose, so we prioritize an inquisitive, proactive, and collaborative work environment for all our squirrels. depending on the needs of the project, we operate as a hybrid-remote studio, allowing our developers the flexibility to crush milestone goals at the studio or within the comfort of their own home. blind squirrel games (bsg) is a proud, independent studio that joins forces with developers and publishers seeking an innovative partner in creating quality games. at bsg, people are our purpose, so we prioritize an inquisitive, proactive, and collaborative work environment for all our squirrels. we currently have studio locations in irvine, california; austin, texas, auckland, new zealand, & an upcoming new studio in manizales, colombia! skills and experience are highly valued at bsg, but we recognize that talent is a product of hard-work, resilience, and a growth-mindset. we champion individuals who have demonstrated they have the grit necessary to overcome challenges and subscribe to the notion that inclusion breeds synergy and innovation. to us, diversity isn't a metric—it's a must! this is a full-time, onsite position at our manizales studio, beginning once the studio is established. associate engineering generalist's at bsg… supported by senior and lead engineers, the associate generalist engineer will solve tough...
No relocation assistance offered job number #167149 - cali, valle del cauca, colombia who we are colgate-palmolive company is a global consumer products company operating in over 200 countries specializing in oral care, personal care, home care, skin care, and pet nutrition. our products are trusted in more households than any other brand in the world, making us a household name! join colgate-palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. guided by our core values—caring, inclusive, and courageous—we foster a culture that inspires our people to achieve common goals. together, let's build a brighter, healthier future for all. job summary the quality assurance analyst - bex is responsible for performing the qa websites process for colgate subsidiaries worldwide , following the divisional and global digital strategies. . you will communicate with web developers, coordinators and leads. responsibilities/accountabilities - execute qa audits and report clearly the results on time. - ensure best practices and brand guidelines are followed in all developments. - ensure projects are delivered on time and the number of hours spent in each project is reported. - responsible for the quality assurance for websites implementation ensuring that they are complying with the corporate guidelines and the market development standards. - ensure usage rights of all digital assets published are following agency controls. - support bex authors to run crawl reports when they are working on their own qa. - interact wit...
Our purpose mastercard powers economies and empowers people in 200+ countries and territories worldwide. together with our customers, we’re helping build a sustainable economy where everyone can prosper. we support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. title and summary manager, product management - business intelligence, lac who is mastercard? mastercard is a global technology company in the payments industry. our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. our decency quotient drives our culture and everything we do inside and outside of our company. with connections across over 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. overview the business and market insights (b&mi;) team is seeking a manager, regional product manager, to support our business intelligence (bi) business for latin america and the caribbean region. this role is accountable for consistently delivering revenue and margin targets for our bi solutions, including non-transactional dat...
Description: about the role: sugarcrm is hiring a regional technical support delivery manager to lead frontline support execution across your designated region. this role is foundational to our support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. as a technical support delivery leader, you will manage a team of support engineering specialists and senior specialists. you will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, sla adherence, escalations, and customer satisfaction. you’ll also work closely with your global peers, product, and support operations to continuously raise the bar on operational excellence and user outcomes. impact you will make in the role: - own daily support execution for your region, ensuring consistent performance against operational goals and slas - manage and optimize staff coverage, team availability, and queue balancing in collaboration with support operations and workforce planning - ensure each team member is accountable for owning cases end-to-end and delivering high-quality, timely support, with appropriate handoffs for complex escalations - lead, coach, and develop a team of frontline support specialists and senior specialists, reinforcing a culture of ownership, rigor, and delivery - monitor and improve case handling efficiency, frt, resolution time, and overall support quality - conduct regular 1:1s, c...
Company description technology is our how. and people are our why. for over two decades, we have been harnessing technology to drive meaningful change. by combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. from prototype to real-world impact - be part of a global shift by doing work that matters. job description applications management involves overseeing the lifecycle of software applications, including deployment, monitoring, maintenance, and optimization to ensure they meet business requirements and deliver value effectively. responsibilities: - architect, implement, and maintain devops pipelines and infrastructure. - collaborate with development teams to improve and create ci/cd processes. - manage and optimize cloud-based environments in azure. - utilize terraform for iac to automate deployments. - orchestrate and manage containerized applications using kubernetes. - administer and maintain any repositories and ci/cd pipelines. - troubleshoot and resolve infrastructure and deployment issues. - ensure system scalability, reliability, and security. - provide input on ways to improve the stability, security, efficiency, and scalability of the environment. - apply good communication skills with team and client interaction. qualifications - +5 years of experience - solid, hands-on experience building and managing azure infrastructure. - proficiency with ...
Arrise sets the benchmark for service delivery and excellence in the igaming industry. what makes arrise different? we’re more than a company—we’re a community of over 6,000 driven professionals, with offices across gibraltar, canada, colombia, india, malta, romania, serbia, uae and beyond. we partner with industry leaders like pragmatic play, delivering world-class gaming experiences to players everywhere. we don’t just build products—we build opportunities, invest in our people, and foster growth at every level. role overview the team manager in bogota will play a key role in defining and executing our operational strategy. this position involves overseeing the setup and management of the studio, nurturing the team, and ensuring alignment with our global standards and local colombian requirements. responsibilities - provide coaching and mentoring to staff; - manage and support staff in line with company’s policies and procedures, including supervision, absence management, disciplinary and grievance issues; - promote and support effective team working through good communication and regular team meetings; - identify individual and team learning and development needs and plan to meet these in conjunction with learning and development staff; - effectively identify and contribute to learning and development activities including meeting organizational targets; - ensure that all services are delivered within the framework core values and in line with the established - policies and procedures and kpi’s. requirements - at least 1 year of previous experience in a simil...
Technology is our how. and people are our why. for over two decades, we have been harnessing technology to drive meaningful change. by combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with lea...
Company description blend360 is an award-winning, new breed data science consultancy focused on powering exceptional results for our fortune 500/1--- clients and other major organizations. we are a growing company—born at the intersection of advanced...
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