The customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of cust...
About sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, bringing them a unique valu...
Job summary the network engineer sr. is responsible for providing technical leadership, administering and supporting client network environments according to best practices, ensuring high network availability and performance. in this role you will be responsible for solutioning, automating, resolving escalated service issues, mentoring junior engineers, engineering and implementing complex changes and overseeing efficient operations management. responsibilities provide l3 troubleshooting escalated support issues related to datacenter and server operations. design and define operating runbooks to maintain network performance and reliability. coach and support other engineers to resolve issues efficiently. perform a root cause analysis to maintain the quality and efficiency standards. assist in delivering new client migrations and complex projects. lead the implementation and maintenance of cloud and on-premises network solutions. offer recommendations to enhance client network environments and technologies. support sales team in solutioning opportunities through customer meetings and executive presentations. manage complex technical problems and ensure compliance of auxis operating processes. provide monthly analytics report on team performance and capacity. oversee the execution of technical training programs for the team. maintain awareness of current and emerging technologies relevant to networking and related operations. make recommendations for performance improvements and automation to enhance operations. skills and experience experience: 6+ years of experience in rela...
Job summary the senior network engineer leads the design, implementation, and support of client network environments, ensuring optimal performance and reliability. responsibilities include resolving complex issues, automating processes, mentoring junior engineers, and managing both on-prem and cloud-based networks. responsibilities provide l3 support for datacenter and server-related issues. design and maintain network runbooks for reliability and performance. mentor junior engineers and guide troubleshooting efforts. perform root cause analysis to uphold quality standards. support client migrations and lead complex projects. implement and maintain cloud and on-premises network solutions. recommend improvements for network performance and security. assist sales teams in solution design and client presentations. manage escalated technical problems and ensure process compliance. deliver monthly team performance reports. oversee technical training and stay current on networking technologies. identify automation opportunities to improve operations. skills and experience experience 6+ years in network engineering or related field. experience with large-scale server/cloud environments (azure, aws). participation in 24x7 on-call support rotation. education bachelor’s in computer science, engineering, it, or equivalent experience. technical skills advanced knowledge of network infrastructure, security, and protocols (tcp/ip, lan/wan, vpns, snmp, netflow, syslog, etc.). hands-on experience with firewalls, routers, switches, wireless devices, and monitoring tools. proficiency in clou...
Join to apply for the database administrator role at hatch 1 week ago be among the first 25 applicants join to apply for the database administrator role at hatch get ai-powered advice on this job and more exclusive features. requisition id: 95511 job category: digital location: medellin, antioquia, colombia join a company that is passionately committed to the pursuit of a better world through positive change. with more than 65 years of business and technical expertise in mining , energy , and infrastructure , our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. with practical solutions that are safe, innovative and sustainable, we think globally while acting locally. are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? we look forward to hearing from you. we're at the forefront of our clients' digital transformation journey , successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. join the team to improve project outcomes, leverage the digital twin , deliver systems integration and interoperability, and support decision-making, autonomous execution , and integrated operations and performance centers. looking to take the next step in your career? hatch is currently seeking a highly motivated database administrator to join the digital group in medellin. as the successful candidate, you will manage a global environment of sql server, azure sql db, oracle an...
About four seasons four seasons is powered by our people. we are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. we know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. at four seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. it comes from our belief that life is richer when we truly connect to the people and the world around us. about the location: on colombia’s caribbean coast, in the historic city of cartagena, four seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. experience the authentic charm of the getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. connect to the lively social scene in four restaurants and lounges. entertain in two ballrooms. then unwind at the spa, fitness centre and two rooftop pools. with timeless style and legendary service, four seasons is shaping cartagena’s new cultural focal point. what will you do assume responsibility for the execut...
Press tab to move to skip to content link select how often (in days) to receive an alert: requisition id: 228757 employee referral program – potential reward: $0,00 we are committed to investing in our employees and helping you continue your career at scotiatech. purpose reporting to the senior manager, ensures smooth operation of applications by addressing user issues, analyzing problems, and implementing solutions. this role involves direct interaction with users, either internally or externally, to resolve software-related challenges. accountabilities you will provide system analysis, object oriented design / programming, technical documentation, and support for existing and new applications and systems. you will work with project teams to refine technical requirements and provide technical design and guidance based on industry best practices. you will perform coding, unit testing, debugging, documenting and implementing of applications and scripts. you will participate in estimation and planning of development efforts required for various projects and enhancements. you will maintain, support and enhance existing applications. you will participate in production issue analysis and perform root cause analysis for production issues and implementation issues. you will assist the product owner, solutions architect and business analysts in discovering the current system behavior and provide recommendations on improving the current system. education / experience / other information bachelor’s degree in computer science, engineering or related discipline. ...
Thanks for visiting our career page. please review our open positions and apply to the positions that match your qualifications. ★ please submit your cv in english ★ job title: latam support – voip & network engineer location: bogotá, colombia position: full-time job overview we are seeking a highly motivated and experienced support – voip & network engineer to join our team. the ideal candidate should have at least 3 years of relevant experience in both voip and network support roles , with recent voip experience within the past 2 years. the successful candidate will be responsible for the installation, configuration, maintenance, and troubleshooting of voip systems and network infrastructure to ensure seamless, secure communication across the organization. if you are extremely organized, pay attention to the smallest details, thrive in a fast-paced environment, and are passionate about solving technical challenges, this opportunity is for you. key responsibilities voip engineering & support diagnose and resolve sip , rtp, and pbx-related voice faults. provide direct support to business clients using voip systems in office environments. configure and maintain cloud pbx systems (e.g., freepbx, asterisk, 3cx, kazoo, mitel, fusionpbx). address pbx configuration issues and perform advanced troubleshooting using packet captures. support and troubleshoot ip phones (e.g., grandstream, yealink, polycom, cisco, fanvil). identify and resolve call quality issues related to network performance. assist clients with phone number porting and system changes. network enginee...
Location details: colombia, remote at godaddy the future of work looks different for each team. some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely. this is a remote position, so you’ll be working remotely from your home. you may occasionally visit a godaddy office to meet with your team for events or meetings. join our team godaddy’s cloud platforms team is hiring a principal software engineer to help lead and accelerate our cloud transformation journey. this is a unique opportunity to shape the cloud platform that underpins godaddy’s core services and empowers developers across the company. as a principal software engineer, you’ll architect and build platform technologies that thousands of godaddy engineers rely on daily to support millions of small businesses around the world. if you’re passionate about creating modern, scalable solutions, fostering inclusive collaboration, and enabling innovation at scale, we want to meet you. what you'll get to do... as a principal software engineer on the cloud platforms team, you’ll play a key leadership role in empowering godaddy’s developer community. you’ll combine deep technical expertise, hands-on development, and a collaborative leadership style to drive innovation, efficiency, and security. technical leadership serve as a subject matter expert across multiple technical domains provide architectural guidance and establish best practices for cloud-native development on aws lead the design, planning, and implementation ...
Requisition id: 95511 job category: digital location: medellin, antioquia, colombia join a company that is passionately committed to the pursuit of a better world through positive change. with more than 65 years of business and technical expertise in mining , energy , and infrastructure , our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. with practical solutions that are safe, innovative and sustainable, we think globally while acting locally. are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? we look forward to hearing from you. we're at the forefront of our clients' digital transformation journey , successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. join the team to improve project outcomes, leverage the digital twin , deliver systems integration and interoperability, and support decision-making, autonomous execution , and integrated operations and performance centers. looking to take the next step in your career? hatch is currently seeking a highly motivated database administrator to join the digital group in medellin. as the successful candidate, you will: manage a global environment of sql server, azure sql db, oracle and other databases through multiple product lifecycle environments, from development to mission-critical production systems configure and maintain database servers and processes, including monitoring of system health and performance...
Facility manager, bogota - cloudkitchens bogota who we are cloudkitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. we take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price. we're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains. what we're looking for ability to manage maintenance and repairs within budget creative problem solving what you'll do troubleshoot and facilitate building and systems maintenance, equipment repair and replacement provide advanced maintenance troubleshooting manage contractors to ensure maintenance, custodial, ti, etc. work is completed to a high standard work with kitchen onboarding team to oversee equipment move-in, tis, routine inspections & go-live for new licensees provide engineering support for retrofit plans within area of expertise for onboarding, enterprise, and development teams understand building and health codes, build relationships with local officials to keep the facility 100% operational understand local preventative maintenance requirements (e.g. fd hood cleaning); create, schedule, supervise and track all facility pm create a...
Supervisor, training & quality. page is loaded supervisor, training & quality. apply locations col medellin - fabricato - cra. 50 #38a-185, rincon santos, bello, antioquia time type full time posted on posted 7 days ago time left to apply end date: july 31, 2025 (20 days left to apply) job requisition id r1596575 job title: supervisor, training & quality. job description the supervisor, training & quality is responsible for assisting with the analysis, scheduling and implementation of all classroom training and transactional monitoring in support of assigned client programs to ensure superior workforce preparation. they will support transactional monitoring clients with multiple programs or lines of business which can be across multiple sites/geos. this includes supervising the evaluators and trainers who support their assigned portfolio. this position cultivates client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. responsible for the overall direction, coordination, and evaluation of the department. career path policies: the game-changers must have the approval of his or her immediate supervisor to apply for the call. •required tenure: 6 months. •required performance: kpis or goals on target for the business unit to which they belong in the last 3-month period (not average). •must not have active disciplinary actions. •the game-changer may participate in only one process at a time. •comply with the learning paths of the corporate university. •must remain at least 6 months in the position to which...
Kiva is a global nonprofit, founded in 2005, with a mission to expand financial access and help underserved communities thrive. kiva unlocks capital for borrowers through crowdfunded loans supported by individuals around the world. lenders on kiva can start with as little as $25 to support causes that matter most to them, whether that’s gender equity and support for women, refugees, climate change, small businesses, agriculture, and more. since our founding, over two million people have invested $1.9 billion in real dreams and real opportunity, spanning more than 90 countries and 4.7 million borrowers. as we work toward our mission, kiva invests in building and retaining a global team of talent to add to our values-driven and digital-first culture. our organization is supported by over 700 volunteers and 130+ full time employees dispersed around the world, as well as within team hubs located in san francisco, nairobi, bogota, and bangkok. kiva’s team is growing as we pursue exciting new opportunities to scale our impact and create a financially inclusive world. interested candidates for the role must be colombian citizens or nationals living in colombia. we will not consider candidates living outside of the country and those needing visa sponsorship to relocate. kiva's values: impact first - this is why we exist. this is the drumbeat we march to. every day. extreme ownership - own it; you, your relationships, your impact. insist that others support you and hold you accountable. be curious and bold - never stop learning. question assumptions. take risks and dream big. inclus...
1 day ago be among the first 25 applicants scope of job: the library supervisor oversees daily operations of the library; provides leadership and guidance to the circulation team; trains and mentors library assistants and circulation volunteers; and maintains library resources and spaces used by patrons. the supervisor leads and works with front line staff to deliver excellent customer service to guests of the library, assuring all patrons feel welcome and have access to library services in a safe, clean, and productive public environment. essential duties and responsibilities 70% supervision and leadership supervision: ·supervise front line staff and prioritize workflow to maintain consistent, high-quality service to patrons. ·serve 20 hours working alongside staff, including assisting patrons and material handling duties. hours may include evening and saturday coverage. ·prepare weekly floor schedules and monthly schedules for library assistants, including off-desk hours for planning and assigned tasks. arrange coverage for absent employees and be on-call in cases of unexpected absences. ·interview candidates with the hiring team, orientate and train library assistants, and provide ongoing customer service and operations trainings. ·update and hone onboarding materials and processes. ·coach library assistants and assist with individual goal achievement. ·evaluate library assistants annually and make recommendations for merit increases. develop and implement improvement plans when needed. ·approve timesheets for accuracy and approve paid time off leave. ·plan and implement...
Position summary: are you passionate about creating meaningful connections? well, we are, too. in fact, we are committed to finding new ways to help people connect with what’s important to them. it starts with the connections we create with each other. those relationships fuel the innovative tools we build for our partners and customers. broadvoice is looking for an experienced service coordinator to join our growing team. in this role, you will work independently to manage the design and implementation of customers applications from assigned sales orders. you will be vital for the successful implementation of new and existing customer services as the single point of contact, from contract execution to fulfillment of services. responsibilities include but are not limited to product verification, services configuration, management of order movement within order/provisioning management systems, customer/vendor/partner communications, organization of internal teams associated with order processing, manage escalations, and effectively schedule all deliverables for a successful customer onboarding. broadvoice’s primary service offerings include voip, data, & internet. this position requires a strong independent work ethic, proficient time management skills, and the ability to multitask in a dynamic work environment. this role will support our us based clients and english language proficiency is required. key responsibilities: utilizing salesforce, analyze order documentation for thoroughness and accuracy, confirming that all required documentation is available. identify and comm...
Join to apply for the account executive role at growth troops 23 hours ago be among the first 25 applicants join to apply for the account executive role at growth troops this range is provided by growth troops. your actual pay will be based on your skills and experience — talk with your recruiter to learn more. base pay range senior account executive us based company looking for non-us employees| competitive, experience-based compensation| venture-backed, high-growth tech company the company headquartered in new york city and backed by leading venture investors, this fast-scaling startup builds enterprise software that helps global brands manage—and continually optimize—advertising budgets exceeding $1 million per year. to support rapid expansion, the organization is assembling its inaugural go-to-market team of high performers. the opportunity reporting to the ceo, the senior account executive owns the entire sales cycle—from first outreach to signed contract—for fortune 1000-level accounts. success in this role requires mastery of complex, multi-stakeholder deals and comfort operating amid the pace and ambiguity typical of an early-stage environment. core responsibilities generate, qualify, and advance pipeline opportunities with enterprise-scale organizations. lead discovery sessions, craft tailored product demos, and present data-driven business cases. structure and close multi-year, multi-seat agreements in collaboration with legal and procurement teams. maintain precise forecasts and pipeline hygiene in salesforce and hubspot; present upda...
Company description publicis global delivery (pgd); publicis groupe’s industry leading globally connected capability platform. where talent, technology & operations combine to delivery amazing solutions for our clients. expertise across media, data, technology, commerce & production in all regions of the world. pgd is comprised of the best talent, and ways-of-working, which enables global scale, innovation and transformation, each day. overview this position is available in costa rica, colombia and peru. publicis global delivery is looking is looking for a media performance supervisor with strong leadership skills, organized, who has a minimum of 3-4+ years of experience managing different platforms in digital media and solid experience leading teams to ensure the best results in terms of operation; it is important to have a good discipline understanding, and the key action points to generate strategies that can ensure the success of the account's operations. the ideal candidate has independence and focus on quality and is eager to grow together with more than 5.000 employees of publicis global delivery in the world. if you are passionate about digital transformation, cross-team communication, and the digital ecosystem, we are looking for you! responsibilities the role is responsible for campaign management oversight, ensuring the right execution on “hands-in-platform” by managing and/or auditing campaigns activity when is needed, and providing guidance to their team members. ensuring that requirements are delivered within the established time frame and accordi...
Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. we give clients access to near real-time performance measurement and improve sales, share, and profit. with teams across the americas, europe and apac, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be. t he opportunity the retail specialist plays a pivotal role on our retail enablement team and in our clients' wins. as a retail specialist, you will be responsible for mining data, synthesising insights, and assisting our business managers with delivering actionable recommendations to key clients. you will play an invaluable part in the execution of account strategy and help make a direct impact on our client’s businesses. retail specialists are data driven and will learn the ins and outs of our retail partners’ systems. retail specialists will be trained in the specifics of how to succeed in ecommerce marketplaces and will be given the opportunity to learn the strategies that drive a successful ecommerce marketplace business. in this role, you will have the opportunity to learn and specialise in a variety of retailers (amazon, walmart, target) what you will do: tool and resource proficiency: within completion of training; demonstrate consistent knowledge of flywheel tools, resources, and data platforms collaboration and teamwork: actively share knowledge and expertise with team members and colleagues time and project management: routinely update stakeholders (internal and exte...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: sr. associates in this role get to: be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level, abandonment %, line adherence, handling capacity, and sir. monitor service level performance at interval level against planned aht, aux & shrinkage and correlate with non-adherence at consultant level. extend support: make real-time call outs on performance and staffing level to floor supervisors for appropria...
Ameresco, inc. (nyse:amrc) is a leading energy solutions provider dedicated to helping customers reduce costs, enhance resilience, and decarbonize to net zero in the global energy transition. we are a trusted, full-service partner to public sector and government entities, k-12 schools, higher education, utilities, and healthcare customers across the u.s., canada, the u.k., and europe. at ameresco, we show the way by developing, constructing and operating tailored smart energy efficiency solutions, distributed energy resources, and infrastructure upgrades that drive cost savings, resilience, decarbonization, and innovation. our comprehensive portfolio is built to address the challenges of today and adapt the future, ensuring long-term sustainability and success for our customers. ameresco’s operations & maintenance group has a new opportunity for an electrician in the washington, dc area experienced with inspecting, troubleshooting and maintaining commercial or utility solar facilities. pay rate for the position will be $45-$52 per hour responsibilities: recognizes safety hazards and follows safety guidelines for personal protection, protection of fellow workers and the protection of the public. reads and interprets instruction manuals, blueprints and control system drawings; applies knowledge to daily tasks under the supervision of the lead electrician. completes written and electronic records (i.e. work orders, calibration sheets, time cards, material requests) required to document the work in progress and as it is completed. repair, test, troubleshoot, inspect; and instal...
Results for development (r4d) is a leading non-profit global development partner. we collaborate with change agents around the world — government officials, civil society leaders and social innovators — to create strong systems that support healthy, educated people. we help our partners move from knowing their goal to knowing how to reach it. we combine global expertise in health, education and nutrition with analytic rigor, practical support for decision-making and implementation and access to peer problem-solving networks. together with our partners, we build self-sustaining systems that serve everyone and deliver lasting results. then we share what we learn so others can achieve results for development, too. we have a unique and vibrant culture at r4d. diversity, equity and inclusion are at the heart of our work environment and help advance our mission. diversity—of ideas, identities, perspectives and backgrounds—is vital to who we are and what we do. we seek people who embrace these values and will help reinforce them. our work culture is collaborative, creative and entrepreneurial. we operate based on trust and respect. teams across the organization frequently collaborate on programmatic work and support each other in continuously building a better r4d. convocatoria de notas conceptuales soluciones basadas en tecnologías emergentes para apoyar a las comunidades energéticas en colombia i. introducción al frontier tech hub y a nuestro compromiso con la demanda en colombia el frontier tech hub explora cómo las tecnologías emergentes y de frontera -como la inteligencia art...
At bairesdev, we've been leading the way in technology projects for over 15 years. we deliver cutting-edge solutions to giants like google and the most innovative startups in silicon valley. our diverse 4,000+ team, composed of the world's top 1% of tech talent, works remotely on roles that drive significant impact worldwide. when you apply for this position, you're taking the first step in a process that goes beyond the ordinary. we aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. campaign manager at windifferent we are looking for a campaign manager to lead and manage end-to-end email marketing campaigns for windifferent's partners. you will ensure strategic alignment between product, sales funnel, and icp to drive engagement, conversion, and seamless collaboration across internal and external stakeholders. this role combines marketing expertise with project management skills, focusing on creating data-driven campaigns that deliver measurable business impact. what you will do: - collaborate closely with multiple windifferent clients to gather requirements, understand their value proposition, and align on key messaging, goals, and campaign strategy. - analyze each client's product or service to identify their unique selling points and tailor email campaigns that resonate with their - ideal customer profile (icp). - oversee the full project lifecycle of email campaigns—managing timelines, coordinating with internal teams, handling multiple client accounts, and ensuring timely delivery of high-qual...
Join to apply for the sr specialist product supply interface role at adidas join to apply for the sr specialist product supply interface role at adidas get ai-powered advice on this job and more exclusive features. purpose & overall relevance for the organization partner with the market and global teams to secure the best availability for the business within the given cost constraints. responsible for converting demand into supply and providing actionable insights while leading the creation and deployment of innovative planning solutions. responsibilities performance: drive performance improvements by addressing key drivers, communicating success, initiating and coordinating escalations create visibility on market projected availability and inventory performance translate commercial needs related to availability and inventory into supply chain requirements/ solutions manage risk/ opportunities related to availability and inventory process owner: responsible for the documentation and enhancement of a specific process (performance, efficiency) and initiating continuous improvement in collaboration with involved stakeholders project support: implementation of a project/ pilot within area of responsibility monitor bu/ channel/ bm performance and perform root-cause analysis, identification of drivers and trends ensure preparation for business control activities (demand & supply meeting, launch, nos & teamwear s&op meetings) coordinate and execute performance improvements across teams: af escalation, early call-off, other exceptions act as the first point o...
Company description the technical account manager (tam) is a trusted advisor to nice’s customers and will provide both proactive and reactive post-implementation support ensuring alignment with the customer’s priorities and nice’s business objectives. the tam is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. the tam is required to be a subject matter expert in the nice solutions deployed at their designated clients and ensure maximum value is achieved from the nice solution. you will be the primary interface between the customers and nice’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations. the tam is an extension on the support management team focused on escalation management, technical communication, driving resolution and technical best practices. job description the actimize technical support engineer performs a wide range of duties including some or all of the following: · understand the full solution nice & 3rd party integrations for designated accounts · analyze support activity and sr trends for the assigned account ensuring slas are met, csat is achieved and/or provide recommendations to close gaps- facilitate meetings · first point of escalation for designated accounts for support process issues not resolved by the standard process · facilitate problem resolution across nice internal teams, driving actions, communication and rca/best practices · establish relationships a...
Join the team as our next noc manager for twilio’s network operations team. who we are at twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. as we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. your career at twilio is in your hands. about the job twilio is looking for a seasoned manager to join our noc team. the noc is responsible for monitoring the performance of our carrier partner network and troubleshooting carrier-related issues across voice, sms, and identity services. the noc works tirelessly to ensure that our carrier partner network provides the high quality and high performance that twilio’s customers expect. responsibilities in this role, you’ll: lead and coordinate the day-to-day operations of a team of noc engineers, ensuring 24/7 availability and on-call coverage. act as an escalation point for complex issues, engaging directly with carriers, providers, and suppliers to resolve incidents. oversee real-time monitoring and alerting for voice, sms, and identity service quality, continuously improving detection, automation, and incident response. manage customer-facing reports and documentatio...
Press tab to move to skip to content link select how often (in days) to receive an alert: requisition id: 225739 employee referral program – potential reward: $200.000,00 we are committed to investing in our employees and helping you continue your career at scotiatech. requisition id: 225739 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose scotiabank’s global technology services (gts) pega operations is a devops department that is responsible for maintaining 60+ applications pega application across private cloud, azure cloud, and on prem environments. they provide 24x7 support functions to critical application used by our digital channel; our branch channel and our contact center, serving bank’s customers. there will be some rotational shifts, covering late afternoons, evenings or overnight, and could include weekends and statutory/bank holidays on call support. accountabilities the pega systems administrator will perform day-to-day system operation support. this will include system outage management, system monitoring associated prpc system runtime health, and the connectivity to backend resources are not interrupted due to backend resources availability. the pega systems administrator will perform day-to-day incident management and respond to issues reported from the various development teams, ide...
Title: business solutions support specialist requisition id: 215838 we are committed to investing in our employees and helping you continue your career at scotiatech. purpose the support engineer will be working in a cross functional technology team responsible for the bank's customer data and will contribute to the overall success of the team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are following governing regulations, internal policies, and procedures. the incumbent should be a self-starter and be able to work independently with little or no supervision. they should have strong communication skills, a client focused mindset, and take accountability and ownership of tasks. accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. contributes to a customer focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge. experience coding in a professional environment, taking requirements from concept to production use. ability to work collaboratively and communicate clearly and concisely with both technical and non-technical audiences. understand how the bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. troubleshoot production incidents, job failures, and provide support for production applications. analyze and resolve incident tickets assigned to the group b...
Get ai-powered advice on this job and more exclusive features. direct message the job poster from webspark media owner/ceo of wsm — growth partner | business strategist | performance & mindset coach | virtual front desk solution provider virtual fron...
For more than 20 years, our global network of passionate technologists and pioneering craftspeople has delivered cutting. edge technology and game. changing consulting to companies on the brink of ai. driven digital transformation. since 2001, we hav...
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