3 days ago be among the first 25 applicants work location: remote (applicants must be based in colombia) work type: full-time work hours: standard us pacific working hours applicants requirement: applicants should have a strong background in litigati...
The customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of cust...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **responsibilities**: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs - offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - transfer calls to appropriate department. - assist other depart...
**additional information** **job number**25107622 **job category**food and beverage & culinary **location**barranquilla marriott hotel, calle 1a #25-40 lote d7 portal del genoves, barranquilla, montecarmelo, colombia, 81007 **schedule**full time **located remotely?**n **position type** non-management *** ensure staff is working together as a team to ensure optimum service and that guest needs are met. inspect grooming and attire of staff, and rectify any deficiencies. complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. inspect storage areas for organization, use of fifo, and cleanliness. complete scheduled inventories and stock and requisition necessary supplies. monitor dining rooms for seating availability, service, safety, and well being of guests. complete work orders for maintenance repairs. assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the guarantee of fair treatment/open door policy process. follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assi...
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. inspect grooming and attire of staff, and rectify any deficiencies. complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. inspect storage areas for organization, use of fifo, and cleanliness. complete scheduled inventories and stock and requisition necessary supplies. monitor dining rooms for seating availability, service, safety, and well being of guests. complete work orders for maintenance repairs. assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the guarantee of fair treatment/open door policy process. follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. speak with others using clear and professional language. develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. ensure ...
_**quiénes somos y qué hacemos**_ genuine digital school es una startup con sede en colombia (fundada en 2022), que está creciendo, en estados unidos acreditada como escuela digital. actualmente contamos con casi 500 estudiantes, de diferentes países como colombia, perú, ecuador, chile y méxico, y nuestro número crece cada día. en genuine, tendrás el trabajo de tu vida mientras trabajas juntos hacia nuestra visión compartida de brindarles a todos un fácil acceso a una educación bilingüe de muy alto nível desde cualquier lugar del mundo, para permitir que las próximas generaciones de emprendedores latinoamericanos impacten positivamente. sus regiones y transformando las vidas de millones de personas. damos la bienvenida a los mejores artistas que aportarán nuevas ideas, perspectivas diversas y le brindarán los desafíos y la libertad para crecer y generar un impacto real en las vidas de muchos estudiantes. mientras tanto, ¡nos divertimos! nuestro lema: "saber hacer y saber estar". si eres un desarrollador de software senior y tienes una mente extremadamente creativa e innovadora, ¡genuine te está buscando! **responsabilidades** - eres licenciado en informática o en un campo relevante. - eres un desarrollador con conocimiento y experiência (sr) en: - microsoft 365 - nube: aws y azuree - pila mysql + laravel - html, css, js, php. - python, tensorflow + llm + opencv, api rápida de flask - hablas inglés (opcional) y español con fluidez. - excelentes habilidades de comunicación y trabajo en equipo. - gran atención al detalle. - tienes un mínimo de 5 años de exp...
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