Position summary process all reservation requests, changes, and cancellations received by phone, fax, or mail. identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. explain guarantee, special rate, and cancellation policies to callers. accommodate and document special requests. answer questions about property facilities / services and room accommodations. follow sales techniques to maximize revenue. communicate information regarding designated vip reservations. input and access data in reservation system. respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. oversee accuracy of room blocks and reservations. input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. set-up proper billing accounts according to accounting policies. follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. develop and maintain positive working relationships with others; support te...
Position summary complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. check with captain or supervisor before leaving at end of shift. set up, stock, and maintain work areas. stock ice, glassware, and paper supplies. remove soiled wares from bar top and tables. maintain cleanliness and condition of work areas, bar, bar unit, tables, and other tools, following all set-up guidelines. follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. speak with others using clear and professional language. develop and maintain positive working relationships with others, and support team to reach common goals. ensure adherence to quality expectations and standards. read and visually verify information in a variety of formats (., small print). stand, sit, or walk for an extended period of time or for an entire work shift. move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordi...
Position summary respond to guest requests for special arrangements or services (., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. respond to special requests from guests with unique needs and follow up to ensure satisfaction. gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. answer, record, and process all guest calls, messages, requests, questions, or concerns. contact appropriate individual or department (., bellperson, housekeeping) as necessary to resolve guest call, request, or problem. review shift logs / daily memo books and document pertinent information in logbooks. monitor club lounge for seating availability, service, safety, and well-being of guests. report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. develop and maintain positive working relationships with others, support team to reach common ...
Position summary complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. check with captain or supervisor before leaving at end of shift. set up, stock, and maintain work areas. stock ice, glassware, and paper supplies. remove soiled wares from bar top and tables. maintain cleanliness and condition of work areas, bar, bar unit, tables, and other tools, following all set-up guidelines. follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. speak with others using clear and professional language. develop and maintain positive working relationships with others, and support team to reach common goals. ensure adherence to quality expectations and standards. read and visually verify information in a variety of formats (e.g., small print). stand, sit, or walk for an extended period of time or for an entire work shift. move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coo...
Position summary respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. respond to special requests from guests with unique needs and follow up to ensure satisfaction. gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. answer, record, and process all guest calls, messages, requests, questions, or concerns. contact appropriate individual or department (e.g., bellperson, housekeeping) as necessary to resolve guest call, request, or problem. review shift logs/daily memo books and document pertinent information in logbooks. monitor club lounge for seating availability, service, safety, and well-being of guests. report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. develop and maintain positive working relationships with others, support team to reach com...
Position summary process all reservation requests, changes, and cancellations received by phone, fax, or mail. identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. explain guarantee, special rate, and cancellation policies to callers. accommodate and document special requests. answer questions about property facilities/services and room accommodations. follow sales techniques to maximize revenue. communicate information regarding designated vip reservations. input and access data in reservation system. respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. oversee accuracy of room blocks and reservations. input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. set-up proper billing accounts according to accounting policies. follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. develop and maintain positive working relationships with others; support team t...
Position summary respond to guest requests for special arrangements or services (., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. respond to special requests from guests with unique needs and follow up to ensure satisfaction. gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. answer, record, and process all guest calls, messages, requests, questions, or concerns. contact appropriate individual or department (., bellperson, housekeeping) as necessary to resolve guest call, request, or problem. review shift logs/daily memo books and document pertinent information in logbooks. monitor club lounge for seating availability, service, safety, and well-being of guests. report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. develop and maintain positive working relationships with others, support team to reach common goal...
Position summary complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. check with captain or supervisor before leaving at end of shift. set up, stock, and maintain work areas. stock ice, glassware, and paper supplies. remove soiled wares from bar top and tables. maintain cleanliness and condition of work areas, bar, bar unit, tables, and other tools, following all set-up guidelines. follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. speak with others using clear and professional language. develop and maintain positive working relationships with others, and support team to reach common goals. ensure adherence to quality expectations and standards. read and visually verify information in a variety of formats (., small print). stand, sit, or walk for an extended period of time or for an entire work shift. move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordina...
Job summary the care center analyst will provideprofessional business and customer service support, bothindividually and as part of a project team, with a focus onassisting auxis managed services and customer service clients toensure high levels of customer satisfaction and productivity. thisrole will provide direct support for all inbound calls, emails,chats, text messages, etc., answering product and service-relatedquestions and providing the necessary support to resolve theirsituation. responsibilities - deliver first contact resolution. -professionally handle high volume inbound calls in a timely manner. - follow specific communication guidelines and escalation protocolwhile handling calls by topic. - identify customer and worksiteemployee needs, clarify information as needed, research everyissue, and provide solutions and/or alternatives for resolution. -seize opportunities to gently educate clients and worksiteemployees on client’s offerings and online employee portalfunctionality. - build positive and professional relationships, andfurther impress customers by going the extra mile. - must be ableto communicate conversations through note taking and shorthand. -maintain required documentation for client and worksite employeecalls within applicable systems. - provide executive leadershipadministrative support as needed. - meet all agent kpi’s includingcall efficiency, quality, quantity and nps customer satisfactionscores. - treat people with respect under all circumstances,instill trust in others, and uphold the values of the organization. - listen carefully to ...
Position summary prepare drink orders for guests according to specified recipes using measuring systems. issue, open, and serve wine/champagne bottles. set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. prepare fresh garnishes for drinks. stock ice, glassware, and paper supplies. transport supplies to bar set-up area. wash soiled glassware. remove soiled wares from bar top and tables and place in designated area. anticipate and communicate replenishment needs. process all payment methods. count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. secure liquors, beers, wines, coolers, cabinets, and storage areas. complete closing duties. follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. speak with others using clear and professional language. develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. ensure adherence to quality expectations and standards. read and visually verify information in a variety of formats (e.g...
Position summary meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. respond to and try to fulfill any special banquet event arrangements. follow up on special banquet event arrangements to ensure compliance. follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. speak with others using clear and professional language, and answer telephones using appropriate etiquette. develop and maintain positive working relationships with others, and support team to reach common goals. ensure adherence to quality expectations and standards. read and visually verify information in a variety of formats (., small print). visually inspect tools, equipment, or machines (., to identify defects). stand, sit, or walk for an extended period of time or for an entire work shift. move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. move through narrow, confined, or elevated spaces. move ove...
Customer service analyst location co-barranquilla posted date 19 hours ago(12/13/2023 2:20 pm) job id 2023-3010 # positions 29 category business support job summary the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity responsibilities • answer customer calls regarding client services (passports and visas) • meet all agent kpi’s including call efficiency, quality, quantity, and nps customer satisfaction scores. • treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. • walk customers through the process and educate them on the requirements. • educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. • resolve customer concerns through a one call resolution vision. • listen carefully to our customers to ensure appropriate responses. • tactfully handle upset customers with empathy. • mirror service offerings to travel needs – offer upgrades/downgrades appropriately. • communicate with customers inside and/or outside the company where considerable resourcefulness, tact, and procedural knowledge are required. • input all concerns or suggestions for company follow-up, as well as survey responses. • adhere to department guidelines when servicing our customers. • complete the necessary follow-up actions to notify the a...
Who we are and what we do genuine digital school is a k12 school, founded as a startup (2022), that is growing and registered in the united states as a digital school. we currently have almost 500 students, from different countries such as colombia, peru, ecuador, chile and mexico, and our number grows every day. at genuine, you will have the job of a lifetime as you work together towards our shared vision of providing everyone with easy access to a very high-level bilingual education from anywhere in the world, to provide an opportunity to the next generations of latin american entrepreneurs. positively impacting their regions and transforming the lives of millions of people. we welcome top artists who will bring new ideas, diverse perspectives, and give you the challenges and freedom to grow and make a real impact on the lives of many students. in the meantime, we have fun! our motto: know how to do and know how to be. if you have a creative and innovative mind, genuine is looking for you! responsibilities you are our perfect candidate if: leading management and generation of records in b2c for colombia. timely and precise completion and handling of our work tools. you speak english fluently (c1 spoken and written) have at least 1 year of experience in pedagogy/education or related fields. graduated from university or technical school. you are familiar with working on different online platforms, such as teams and zoom. you have a very dynamic personality, dynamic enough to shine through the screen you are punctual, organized and professional in all aspects of the position...
Customer service analyst mandarin location co-barranquilla posted date 4 hours ago(12/26/2023 10:03 am) job id 2023-3025 # positions 1 category customer service job summary the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities confer with customers by telephone to provide information about products and services, to take /modify orders or account information, or to obtain details of complaints. keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. check to ensure that appropriate changes were made to resolve customers' problems. contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. refer unresolved customer grievances to designated departments for further investigation. determine charges for services requested, collect payments, and/or arrange for billing. complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers. obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could incr...
Work location: remote (applicants must be based in colombia) work type: full-time work hours: standard us pacific working hours applicants requirement: applicants should have a strong background in litigation, with management experience and proficiency in legal software applications such as litify/salesforce. about corebridge solutions corebridge solutions is at the forefront of the u.s. business services industry, specializing in legal support while also providing services in financial, medical, and marketing sectors. operating remotely from colombia, we partner with u.s. law firms and other businesses to enhance efficiency and achieve superior outcomes. we are seeking skilled individuals to join our team and contribute to our growth. job overview as a legal team lead , you will be responsible for overseeing a remote legal team, promoting a culture of high performance and continuous improvement. your expertise in litigation and proficiency in legal software applications such as litify/salesforce will be crucial in maintaining our standards of excellence in legal management. key responsibilities team leadership: lead and develop a remote legal team to foster professional growth and ensure high performance. culture promotion: promote a culture of collaboration and continuous development within the team, suitable for a remote work environment. document review: review legal documents for accuracy and compliance, ensuring all work meets high standards. project oversight: oversee timely execution of legal tasks and projects. client communication: maintain effective communicat...
Job summary the care center analyst will provideprofessional business and customer service support, bothindividually and as part of a project team, with a focus onassisting auxis managed services and customer service clients toensure high levels of customer satisfaction and productivity. thisrole will provide direct support for all inbound calls, emails,chats, text messages, etc., answering product and service-relatedquestions and providing the necessary support to resolve theirsituation. responsibilities - deliver first contact resolution. -professionally handle high volume inbound calls in a timely manner. - follow specific communication guidelines and escalation protocolwhile handling calls by topic. - identify customer and worksiteemployee needs, clarify information as needed, research everyissue, and provide solutions and/or alternatives for resolution. -seize opportunities to gently educate clients and worksiteemployees on client’s offerings and online employee portalfunctionality. - build positive and professional relationships, andfurther impress customers by going the extra mile. - must be ableto communicate conversations through note taking and shorthand. -maintain required documentation for client and worksite employeecalls within applicable systems. - provide executive leadershipadministrative support as needed. - meet all agent kpi’s includingcall efficiency, quality, quantity and nps customer satisfactionscores. - treat people with respect under all circumstances,instill trust in others, and uphold the values of the organization. - listen carefully to ...
Work location: remote (applicants must be based in colombia) work type: full-time work hours: standard us pacific working hours applicants requirement: applicants should have a strong background in litigation, with management experience and proficiency in legal software applications such as litify/salesforce. about corebridge solutions corebridge solutions is at the forefront of the u.s. business services industry, specializing in legal support while also providing services in financial, medical, and marketing sectors. operating remotely from colombia, we partner with u.s. law firms and other businesses to enhance efficiency and achieve superior outcomes. we are seeking skilled individuals to join our team and contribute to our growth. job overview as a legal team lead , you will be responsible for overseeing a remote legal team, promoting a culture of high performance and continuous improvement. your expertise in litigation and proficiency in legal software applications such as litify/salesforce will be crucial in maintaining our standards of excellence in legal management. key responsibilities team leadership: lead and develop a remote legal team to foster professional growth and ensure high performance. culture promotion: promote a culture of collaboration and continuous development within the team, suitable for a remote work environment. document review: review legal documents for accuracy and compliance, ensuring all work meets high standards. project oversight: oversee timely execution of legal tasks and projects. client communication: ma...
Work location: remote (applicants must be based in colombia) work type: full-time work hours: standard us pacific working hours applicants requirement: applicants should have a strong background in litigation, with management experience and proficiency in legal software applications such as litify/salesforce. about corebridge solutions corebridge solutions is at the forefront of the u.s. business services industry, specializing in legal support while also providing services in financial, medical, and marketing sectors. operating remotely from colombia, we partner with u.s. law firms and other businesses to enhance efficiency and achieve superior outcomes. we are seeking skilled individuals to join our team and contribute to our growth. job overview as a legal team lead, you will be responsible for overseeing a remote legal team, promoting a culture of high performance and continuous improvement. your expertise in litigation and proficiency in legal software applications such as litify/salesforce will be crucial in maintaining our standards of excellence in legal management. key responsibilities - team leadership: lead and develop a remote legal team to foster professional growth and ensure high performance. - culture promotion: promote a culture of collaboration and continuous development within the team, suitable for a remote work environment. - document review: review legal documents for accuracy and compliance, ensuring all work meets high standards. - project oversight: oversee timely execution of legal tasks and projects. - client communication: maintain effe...
6 days ago be among the first 25 applicants genuine school is a k-12 online school founded as a startup, with over 500 students from colombia, peru, ecuador, chile, brazil, and mexico. our mission is to provide high-quality bilingual education that is accessible from anywhere in the world, transforming the lives of thousands of students and shaping the future of latin america. we are looking for detail-oriented, organized, and proactive individuals who thrive in a dynamic and multicultural learning environment. our motto: "to know how to do and to know how to be." your responsibilities: - you have a technical or technological degree in administration, pedagogy or a related field, or you're currently studying or recently graduated. - you are fluent in english (b2 spoken and written); portuguese is a plus. - you have knowledge of education and academic processes. - you are highly proficient in microsoft office (teams, excel, and onenote). - you can prepare memos, letters, academic documents, and organize correspondences efficiently. - schedule meetings in teams, send emails with meeting invitations, and confirm attendance at meetings. - update records and documents, including spreadsheets, follow-ups, reports, and organized documentation. - send reminders and draft announcements. - handle study certificate requests from families throughout the school year or upon student withdrawal. - coordinate with the homeroom teacher to complete school background forms and other required documents. your expertise in a nutshell: - detail-oriented and highly organized p...
Work location: remote (applicants must be based in colombia) work type: full-time work hours: standard us pacific working hours applicants requirement: applicants should have a strong background in litigation, with management experience and proficiency in legal software applications such as litify/salesforce. about corebridge solutions corebridge solutions is at the forefront of the u.s. business services industry, specializing in legal support while also providing services in financial, medical, and marketing sectors. operating remotely from colombia, we partner with u.s. law firms and other businesses to enhance efficiency and achieve superior outcomes. we are seeking skilled individuals to join our team and contribute to our growth. job overview as a legal team lead , you will be responsible for overseeing a remote legal team, promoting a culture of high performance and continuous improvement. your expertise in litigation and proficiency in legal software applications such as litify/salesforce will be crucial in maintaining our standards of excellence in legal management. key responsibilities - team leadership: lead and develop a remote legal team to foster professional growth and ensure high performance. - culture promotion: promote a culture of collaboration and continuous development within the team, suitable for a remote work environment. - document review: review legal documents for accuracy and compliance, ensuring all work meets high standards. - project oversight: oversee timely execution of legal tasks and projects. - client communication: mai...
Job summarythe care center analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. this role will provide direct support for all inbound calls, emails, chats, text messages, etc., answering product and service-related questions and providing the necessary support to resolve their situation.responsibilitiesdeliver first contact resolution.professionally handle high volume inbound calls in a timely manner.follow specific communication guidelines and escalation protocol while handling calls by topic.identify customer and worksite employee needs, clarify information as needed, research every issue, and provide solutions and/or alternatives for resolution.seize opportunities to gently educate clients and worksite employees on client’s offerings and online employee portal functionality.build positive and professional relationships, and further impress customers by going the extra mile.must be able to communicate conversations through note taking and shorthand.maintain required documentation for client and worksite employee calls within applicable systems.provide executive leadership administrative support as needed.meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores.treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization.listen carefully to our customers to ensure...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: answer customer calls regarding client services (passports and visas) meet all agent kpi’s including call efficiency, quality, quantity, and nps customer satisfaction scores. treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. walk customers through the process and educate them on the requirements. educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. resolve customer concerns through a one call resolution vision. listen carefully to our customers to ensure appropriate responses. tactfully handle upset customers with empathy. mirror service offerings to travel needs – offer upgrades/downgrades appropriately. communicate with customers inside and/or outside the company where considerable resourcefulness, tact, and procedural knowledge are required. input all concerns or suggestions for company follow-up, as well as survey responses. adhere to department guidelines when servicing our customers. complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. notify management of problems or trends and provide feedback both via email and noting customer accounts. assist...
Position summary perform general office duties to support sales & marketing (., filing, sending emails, typing, faxing, copying). prepare sales-related documents throughout the sales process (., proposals, contracts, or banquet event orders). promote awareness of brand image internally and externally. gather materials and assemble information packages (., brochures, promotional materials). use sales techniques that maximize revenue while maintaining existing guest loyalty to marriott. enter, retrieve, reconcile, and verify information (., commissions, leads, third parties) in software involved in the sales process. answer guest questions about property facilities/services (., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. co...
Join our team as a bilingual legal intake specialist at bush & bush law group! bush & bush law group is a leading personal injury law firm dedicated to fighting for the rights of our clients. we are seeking a dedicated and compassionate bilingual legal intake specialist [spanish] to be the first point of contact for potential clients. this role plays a critical part in providing excellent customer service and ensuring that potential cases are effectively evaluated and processed. the ideal candidate will have exceptional communication skills, a strong understanding of the intake process, and a passion for helping others. compensation: $5 to $6 per hour, plus commissions shift schedule: saturday and sunday - 9:00 am to 6:00 pm us central time. monday to wednesday - 7:00 am to 1:00 pm us central time or 2:30 pm to 7:30 pm us central time. key responsibilities: inbound call management: professionally handle incoming calls from clients involved in auto accidents gather essential information regarding the accident and potential legal representation needs demonstrate empathy and understanding while maintaining a high level of professionalism client interaction: communicate effectively with clients to explain legal processes and procedures provide information about the firm's services and answer client queries collect and document relevant details to assist attorneys in evaluating cases multi-tasking: manage multiple tasks simultaneously in a fast-paced environment efficiently navigate and update electronic systems while engaging with clients on the phone prioritize and address urg...
Job summary the care center analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. this role will provide direct support for all inbound calls, emails, chats, text messages, etc., answering product and service-related questions and providing the necessary support to resolve their situation. responsibilities deliver first contact resolution. professionally handle high volume inbound calls in a timely manner. follow specific communication guidelines and escalation protocol while handling calls by topic. identify customer and worksite employee needs, clarify information as needed, research every issue, and provide solutions and/or alternatives for resolution. seize opportunities to gently educate clients and worksite employees on client’s offerings and online employee portal functionality. build positive and professional relationships, and further impress customers by going the extra mile. must be able to communicate conversations through note taking and shorthand. maintain required documentation for client and worksite employee calls within applicable systems. provide executive leadership administrative support as needed. meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. listen carefully to our custo...
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