Position summary we are seeking an experienced software quality assurance engineer to ensure the quality and reliability of our software products through comprehensive testing strategies and devops practices. this role combines traditional qa responsibilities with modern devops approaches, focusing on automation, continuous integration, and quality assurance across our technology stack. key responsibilities testing strategy and implementation design and execute comprehensive test strategies for various systems, including data pipelines, ai/ml applications, web applications, apis, and erp systems develop and maintain test documentation, including test scenarios, scripts, and test data identify and prioritize testing activities based on risk assessment and project timelines conduct various types of testing: functional, regression, performance, and usability testing automation and devops design and implement test automation frameworks using appropriate tools and technologies develop and maintain ci/cd pipelines for automated testing create and maintain automated test suites for different application types implement observability practices and monitoring for test environments collaborate with infrastructure teams to set up and maintain test environments technical implementation test and validate data pipelines between cloud platforms perform testing for ai/ml applications and rag systems execute testing for web applications and api integrations validate erp modules and customizations conduct performance testing and business process validation quality assurance process documen...
We are looking for a highly capable senior client service and operations manager for our bogota team. this leader will direct and manage daily operations, focusing on optimizing efficiency, adhering to service level agreements, and fostering seamless interdepartmental coordination. key responsibilities include detailed performance metric analysis and the implementation of strategic process enhancements. this role will require both client service and operational management skills. responsibilities: supervising staff, managing workloads, providing training, and conducting performance evaluations. developing a high-performing team by fostering a positive work environment and supporting the team's professional development. motivating and engaging employees, encouraging continuous improvement, and driving team performance. manage our client relationships, understanding their need, resolving issues, and ensuring client satisfaction. ensure adherence to service level agreements (slas) by monitoring and maintaining agreed-upon service levels. contribute to the overall business strategy by developing and executing plans to achieve business goals. identify opportunities for growth and expansion, exploring new business opportunities and developing strategies for growth. staying up-to-date on industry trends and best practices, keeping informed about new technologies and approaches in the bpo. requirements excellent (near-native) english proficiency is a requirement for this job. 6+ years in a management position within a bpo environment. strong understanding of bpo proce...
Summary our recruitment specialist will manage all aspects of coordination and logistics within the recruiting process, including maintaining the candidate pipeline status, keeping updated candidate records, communicating with applicants, and ensuring they have a positive interview experience. the role also involves scheduling interviews and working closely with hiring managers and stakeholders to provide an efficient and smooth process. this position will have a significant impact on a rapidly growing company. responsibilities: manage an effective coordination process for candidates and hiring managers that will enable scaling of our recruiting processes, including scheduling interviews, kicking off new roles, and managing the interview process for each new role. handle the end-to-end recruitment process for different-level vacancies (associate, staff, management). post new requisitions initiate offer approvals initiate and ensure the successful completion of background checks ensure the candidates and hiring teams have an amazing interview experience communicate professionally in all interactions, both internally and externally work on other side projects related to recruiting required skills: advanced, near-native english proficiency 1-3 years of experience as a recruiting specialist/coordinator or in a similar role previous experience in an administrative role is required. experience recruiting staff and management roles is required. proficiency with google apps and applicant tracking systems (such as icims or ashby). experience maintaining hr or ats systems exp...
Overview of the role: at hirehoratio, we are seeking a detail-oriented data analyst specialist to join our team. this role is responsible for building, maintaining, and optimizing reporting focused on customer experience metrics , enabling data-driven decision-making across operations. the ideal candidate will partner closely with operations managers, customer service managers, and team leads to provide actionable insights, identify trends, and drive performance improvements. responsibilities extract and transform raw data from different crms to generate kpi reporting, using python, sql, bi tools, google suite, and microsoft office. design, create & maintain reports & dashboards to monitor business health metrics for both internal and external clients. participate and help in the deployment and enforcement of data governance policies, ensuring the correct usage of our data warehouse. generate data-driven decisions and business insights based on the available and self-generated reporting. manage effective, efficient, and empathetic communication with different stakeholders. streamlining existing processes and implementing new initiatives. requirements: knowledge in python, basic to intermediate level - experience of 1 to 2 years programming involving the usage of data science libraries such as: pandas, matplotlib, seaborn, numpy, plotly, sklearn, scipy, datetime, json, os, and related. sql basic to intermediate level - experience of 6 months to a year (not necessary to be professional experience). familiar with data warehousing concepts, etl and elt pipelines to e...
Overview of the role:at hirehoratio, we are seeking a detail-oriented data analyst specialist to join our team. this role is responsible for building, maintaining, and optimizing reporting focused on customer experience metrics, enabling data-driven decision-making across operations. the ideal candidate will partner closely with operations managers, customer service managers, and team leads to provide actionable insights, identify trends, and drive performance improvements.responsibilitiesextract and transform raw data from different crms to generate kpi reporting, using python, sql, bi tools, google suite, and microsoft office.design, create & maintain reports & dashboards to monitor business health metrics for both internal and external clients.participate and help in the deployment and enforcement of data governance policies, ensuring the correct usage of our data warehouse.generate data-driven decisions and business insights based on the available and self-generated reporting.manage effective, efficient, and empathetic communication with different stakeholders.streamlining existing processes and implementing new initiatives.requirements:knowledge in python, basic to intermediate level - experience of 1 to 2 years programming involving the usage of data science libraries such as: pandas, matplotlib, seaborn, numpy, plotly, sklearn, scipy, datetime, json, os, and related.sql basic to intermediate level - experience of 6 months to a year (not necessary to be professional experience).familiar with data warehousing concepts, etl and elt pipelines to ensure proper understandi...
Senior client service and operations manager (bog) horatio bogota, d.c., capital district, colombia we are seeking a highly capable senior client service and operations manager for our bogota team. this role involves directing daily operations, optimizing efficiency, ensuring compliance with service level agreements, and fostering seamless interdepartmental coordination. key responsibilities include analyzing detailed performance metrics and implementing strategic process improvements. the position requires strong client service and operational management skills. responsibilities: supervise staff, manage workloads, provide training, and conduct performance evaluations. develop a high-performing team by fostering a positive work environment and supporting professional development. motivate and engage employees, encourage continuous improvement, and drive team performance. manage client relationships, understand their needs, resolve issues, and ensure client satisfaction. ensure adherence to slas by monitoring and maintaining service levels. contribute to business strategy by developing and executing plans to achieve goals. identify growth opportunities, explore new business avenues, and develop strategies for expansion. stay updated on industry trends, best practices, and new technologies relevant to bpo. requirements: excellent (near-native) english proficiency is mandatory. 6+ years of management experience within a bpo environment. deep understanding of bpo processes, service delivery, and operational excellence, including policy implementation and management. experience ...
Position summarywe are seeking an experienced software quality assurance engineer to ensure the quality and reliability of our software products through comprehensive testing strategies and devops practices. this role combines traditional qa responsibilities with modern devops approaches, focusing on automation, continuous integration, and quality assurance across our technology stack.key responsibilitiestesting strategy and implementationdesign and execute comprehensive test strategies for various systems, including data pipelines, ai/ml applications, web applications, apis, and erp systemsdevelop and maintain test documentation, including test scenarios, scripts, and test dataidentify and prioritize testing activities based on risk assessment and project timelinesconduct various types of testing: functional, regression, performance, and usability testingautomation and devopsdesign and implement test automation frameworks using appropriate tools and technologiesdevelop and maintain ci/cd pipelines for automated testingcreate and maintain automated test suites for different application typesimplement observability practices and monitoring for test environmentscollaborate with infrastructure teams to set up and maintain test environmentstechnical implementationtest and validate data pipelines between cloud platformsperform testing for ai/ml applications and rag systemsexecute testing for web applications and api integrationsvalidate erp modules and customizationsconduct performance testing and business process validationquality assurance processdocument and track defects, pe...
Horatio bogota, d.c., capital district, colombia graphic designer (bog) horatio bogota, d.c., capital district, colombia position summary: we are seeking a new graphic designer to join our team. you will be designing a wide variety of things across digital and offline media. to be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and showing amazing attention to detail. position summary: we are seeking a new graphic designer to join our team. you will be designing a wide variety of things across digital and offline media. to be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and showing amazing attention to detail. responsibilities: design visually stunning and cutting-edge mobile advertising experiences for our client’s advertising campaigns use software like celtra, adobe after effects, and adobe photoshop & illustrator to build ad campaigns that use animation work with rich media authoring tools to produce standards-compliant interactive ads employ a user-centered design to create intuitive design solutions work closely with account managers by bringing big ideas to life through ideation and creation of visually stunning designs to meet the needs of the client’s advertisers proactively develop an ongoing knowledge base of new technologies and products, and identify needs and opportunities for additional advertising products required skills/abilities: advanced english proficiency (it's a must!) proficiency in celtra, adobe after ...
Horatio bogota, d.c., capital district, colombia software engineer specialist (bog) we are seeking a software engineer specialist to join our team in bogota. the ideal candidate will contribute to our backend services while helping implement devops practices. position overview the ideal candidate will contribute to our backend services while helping implement devops practices. key responsibilities develop and maintain backend services for: ai/ml applications data processing applications web applications api integrations contribute to devops practices implementation support observability implementation help establish proper repository structure participate in agile ceremonies and sprint planning mentor team members in backend development best practices develop and maintain: custom odoo modules streamlit dataapps odoo integrations with external systems business process automation in odoo implement backend services for: dataapp data processing odoo customizations real-time data updates optimize performance for both odoo and streamlit applications create reusable components for dataapps technical requirements must-have: 3-5 years of backend development experience strong python programming skills experience with api development knowledge of cloud services (aws) understanding of devops practices version control expertise (git, github) experience with containerization (docker) understanding of erp systems experience with web frameworks knowledge of business process implementation understanding of data visualization concepts intermediate english proficiency preferred experience: sn...
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