(MTF098) - SEA LOGISTICS REEFER OPERATIONAL CARE MANAGER

Builds and fosters excellent relationships with colleagues, promotes customer experiences that inspire loyalty. you are the most important pillar of our success. you make a difference. your role the sea logistics healthcare/reefer operational care manager is responsible for managing the healthcare/reefer operational team(s). they are the expert in operational processes and drive a team to provide first-class services according to the global and national sea logistics standards. responsible for operational excellence to support the growth, gross profit and indirect expenses for healthcare/reefer team. oversees and coordinates a team of operations supervisors, team leads and specialists, within the operational care center (occ). take the lead to optimize the operational process and kpi (key performance indicators) performance within the team. the operations manager ensures that they provide the best operational support for new business opportunities and improve underperforming business and are responsible for driving continuous improvement initiatives across the department. your responsibilities provide leadership and direction to the operational care team, including supervisors, while establishing and maintaining a positive employee experience. ensure that disciplinary and poor performance issues are dealt with quickly and correctly. ensure operational productivity kpi’s are achieved or exceeded, while maintaining the highest level of data quality and compliance needs. collaborate with operations management for implementation of any process changes, while driving continu...

[JDN-705] | AIR LOGISTICS OPERATIONAL CARE SPECIALIST

You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role como especialista en operaciones del cliente, brindarás soporte al equipo de atención al cliente mediante la ejecución de tareas administrativas relacionadas con envíos de carga aérea. serás responsable de asegurar que toda la información se registre de manera precisa y oportuna en nuestros sistemas, evitando retrasos causados por datos incompletos o incorrectos. colaborarás con colegas de los centros de servicios compartidos para resolver incidencias internas y garantizarás la correcta gestión de la documentación requerida, cumpliendo con los estándares operativos y normativas legales vigentes de kuehne+nagel. your responsibilities este rol requiere una estrecha coordinación y colaboración con los centros de servicios compartidos para resolver problemas internos que puedan surgir durante el proceso operativo. asegurar que en el momento de cada envío, las cotizaciones estén en su lugar y sean correctas en el sistema qtair, para que puedan procesarse fácilmente los envíos sin ingresar ningún cargo manualmente. recibir, analizar e interpretar los requisitos del cliente y buscar las mejores opciones operativas para satisfacer sus necesidades. manejar las especificaciones del cliente y mantener listas de verificación detalladas para el cliente / carga. gestionar las tareas de importación o exportación dentro del sistema operativo, como por ejemplo ingreso de estatus, cortes de guías, ...

E335 - SEA LOGISTICS REEFER OPERATIONAL CARE MANAGER

Builds and fosters excellent relationships with colleagues, promotes customer experiences that inspire loyalty. you are the most important pillar of our success. you make a difference. your role the sea logistics healthcare/reefer operational care manager is responsible for managing the healthcare/reefer operational team(s). they are the expert in operational processes and drive a team to provide first-class services according to the global and national sea logistics standards. responsible for operational excellence to support the growth, gross profit and indirect expenses for healthcare/reefer team. oversees and coordinates a team of operations supervisors, team leads and specialists, within the operational care center (occ). takes the lead to optimize the operational process and kpi (key performance indicators) performance within the team. the operations manager ensures that they provide the best operational support for new business opportunities and improve underperforming business and are responsible for driving continuous improvement initiatives across the department. your responsibilities provide leadership and direction to the operational care team, including supervisors, while establishing and maintaining a positive employee experience. ensure that disciplinary and poor performance issues are dealt with quickly and correctly. ensure operational productivity kpi’s are achieved or exceeded, while maintaining the highest level of data quality and compliance needs. collaborate with operations management for implementation of any process changes, while driving contin...

INTEGRATED LOGISTICS EXCELLENCE MANAGER

Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role the role involves leading a team of excellence managers across various regions, overseeing the operational performance of the knil control tower and logistics service providers (lsps), as well as handling business analytics. the position serves as the first point of contact for troubleshooting escalations and collaborates closely with the business manager to develop sops and implement changes. your responsibilities delivery of operational services by coordinating related activities across all control towers against sla development of a strong working relationship between business management and operations aiming for one common target – creating a cohesive team delivering operational excellence point of contact/escalation for customer concerns at the appropriate counterpart level active monitoring of the lsp performance and integration of the existing relationships with the relevant lsps in scope lead regular (monthly, quarterly) management meetings with lsps to identify areas of improvement, track root causes, and define future prevention actions. identify areas of improvement, track root causes and define actions for prevention in the future maintain and update customer sop in close collaboration with business manager your skills and experiences bachelor's university degree in international business or related fields experience in freight forwarding (air, sea, road) experience in supply...

INTEGRATED LOGISTICS PROJECT MANAGER

Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role you will manage implementation projects for kuehne + nagel integrated logistics, ensuring execution follows regional and global project management methodologies with risk control mechanisms. the role tracks and reports on progress across process, people, and technology aspects of the project, ensuring alignment with the implementation plan. you will ensure that projects are delivered on time and within budget and provide support during the business development cycle. your responsibilities accountable for implementation projects and resources following il corporate standards creates all the mandatory documents during all phases of the implementation lifecycle (for e.g. initiation: project charter, plan & design: operational design and others as defined in the il implementation toolbox) advocates, manages and coordinates activities related to an approved il solution implementation, in conjunction with other knil functional areas, for all phases of the kn il project lifecycle manage a virtual project team of subject matter experts in it, process engineering, legal, finance, procurement, and operations, across multiple countries develops approaches to capture a particular customer’s business requirements, establishes workshop(s) to then execute capture – with real-time consultation with other subject matter experts – of those requirements managing the implementation budget and reporting agai...

INTEGRATED LOGISTICS EXCELLENCE MANAGER

fulltime

Integrated logistics excellence manager bogota, cundinamarca, colombia | frachttransport und kundenservice | vollzeit | sgi2167516 build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role the role involves leading a team of excellence managers across various regions, overseeing the operational performance of the knil control tower and logistics service providers (lsps), as well as handling business analytics. the position serves as the first point of contact for troubleshooting escalations and collaborates closely with the business manager to develop sops and implement changes. your responsibilities delivery of operational services by coordinating related activities across all control towers against sla development of a strong working relationship between business management and operations aiming for one common target – creating a cohesive team delivering operational excellence point of contact/escalation for customer concerns at the appropriate counterpart level active monitoring of the lsp performance and integration of the existing relationships with the relevant lsps in scope lead regular (monthly, quarterly) management meetings with lsps to identify areas of improvement, track root causes, and define future prevention actions. identify areas of improvement, track root causes and define actions for prevention in the future maintain and update customer sop in close collaboration with business manager your skills and experiences bachelors un...