Sutherland bogota, d. c. capital district, colombia workforce management senior analyst sutherland bogota, d. c. capital district, colombia 3 hours ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. co...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience, and background. we celebrate our div...
Company description about sutherland: artificial intelligence. automation. cloud engineering. advanced analytics. these are key factors of success for business leaders. for us, they’re our core expertise. we collaborate with iconic brands worldwide, providing them with a unique value proposition through market-leading technology and business process excellence. we have created over 200 inventions under several patents across ai and other critical technologies. using our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all delivered through a seamless “as a service” model. for each company, we provide new keys for their business, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we combine human expertise and artificial intelligence to develop digital chemistry, unlocking new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. #j-18808-ljbffr...
Sutherland is seeking a bilingual senior software engineer with +5 years of experience in sql databases and scripting, java and linux command-line expertise. qualifications: - experience of +5 years in sql, java, support and integrations of software solutions. - b2 or higher english communications skills linux/unix: shell scripting, performance tuning, and troubleshooting programming: pl/sql, python, java, and web technologies (html, css, xml, etc.) databases: oracle, postgresql, advanced sql, and data optimization cloud (aws): ec2, s3, rds, terraform, cli/sdks, and deployment bi tools: microstrategy, tableau apis: rest, postman, http protocols data & etl: amazon rds, etl processes problem solving: end-to-end troubleshooting across systems and applications soft skills: strong communication, organization, and multitasking this is a hybrid position in bogota, colombia.-requerimientos- educación mínima: universidad / carrera profesional 5 años de experiencia idiomas: inglés conocimientos: linux, sql server, java palabras clave: db, bd, sql, db2, firebird, informix, interbase, oracle, postgresql, sqlserver, senior, sr, ingeniero, engineers, ingeniera, ing, engineer #j-18808-ljbffr...
Company description: sutherland is seeking a project manager to join our team and lead projects for nice software solutions, one of the largest it solutions multinational companies in the world. this role involves planning and controlling various activities required to deliver projects on time, within budget, and at the required quality level. if you have a proven track record in project management and a passion for delivering excellence, we want to hear from you! job description: end-to-end project management, including: scope, time, cost, and quality management. human resource, communications, and risk management. stakeholder (internal & external) management. oversee all project phases: initiation, planning, execution, monitoring & control, and closing. utilize nice project management methodology, tools, and templates to define tasks, prepare plans, and monitor progress. manage project scope, resolve issues proactively, and provide mitigation plans. act as a single point of contact for assigned projects, representing nice in internal and external forums. assist clients with roadmap development and strategic planning to maximize roi. ensure timely and accurate project status reporting to stakeholders. manage project-related revenue and forecasting, keeping management systems updated. continuously assess and improve project management methodologies and delivery quality. engage with the global pm community to share knowledge and best practices. requirements: 5+ years of proven experience as a project manager leading teams in a matrix environment. bachelor’s or master’s degre...
Company description about sutherland: artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes, and enduring relationships. unlocking digital performance. delivering measurable results job description directors in this role get to: impact the bottom line: produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. build the company: partner with all divisions across all segments in efforts to improve and drive performance. define sutherland’s reputation: oversee and manage performance and service quality to guarantee customer satisfaction. take the lead: perform strategic analysis of business performance data to addr...
Company description: we are sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. nice employees are highly motivated, self-starters who thrive on achieving success after success for our customers. nice’s products are technically sophisticated and quite complex, and they are leveraged by our customers to influence and improve employee performance. to be effective with nice’s customers, our employees have to be technically knowledgeable and capable, yet at the same time naturally inquisitive and excited about the business value our customers are achieving. we pride ourselves on our professionalism, integrity, and ability to deliver real value to our customers. this is an exciting opportunity to play an important role in a very successful software company in a rapidly growing market. job description: the nice sales performance management products focus on improving th...
Company description: artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, bringing them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry, unlocking new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: the creative director, global talent brand role is an exciting opportunity to lead the development and management of enterprise employment brand initiatives, strategies, and candidate experience activities that position sutherland as an employer of choice and distinguish us in the market. the person in this role will lead a team of graphic designers and content creators to craft the voice of sutherland talent acquisition across multiple candidate engagement channels, including social med...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: sr. associates in this role get to: be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level, abandonment %, line adherence, handling capacity, and sir. monitor service level performance at interval level against planned aht, aux & shrinkage and correlate with non-adherence at consultant level. extend support: make real-time call outs on performance and staffing level to floor supervisors for appropria...
Software integration engineer - sql & linux sutherland is seeking an attentive and goal-oriented person to join us as a software engineer for the nice systems program who can translate the underlying technical details of customer requirements to the functional level with the help of his technical expertise and proprietary products available at nice actimize. his expertise will be preferable of an excellent understanding of the java 8/11 language, will be able to administer jvm (tomcat, jboss, websphere, among others), will have sufficient knowledge to administer at basic level oracle/sql-server database engines in linux or windows server environments, will also be able to write and read sql with performance-scope. job description determines technical feasibility by evaluating requirements and analysis as well as proposed solutions. prepares and installs solutions by determining and designing system specifications, standards, and programming. enhances existing solutions to match client requirements by configuring and customizing software using actimize software, sql, and other technologies. tests and approves software solutions, configurations, and customizations. provides information by collecting, analyzing, and summarizing development and service issues. utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process. collaborates and adds value through participation in peer code reviews, providing comments and suggestions. provides reliable solutions to a variety of problems using sound prob...
About sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, bringing them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry, unlocking new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description sr. associates in this role get to: be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level, abandonment %, line adherence, handling capacity, and sir. monitor service level performance at interval level against planned aht, aux & shrinkage, and correlate with non-adherence at consultant level. extend support: make real-time call outs on performance and staffing level to floor supervisors for appropriate action on non-adherin...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description sutherland is seeking an attentive and goal-oriented person to join us as a software engineer for the nice systems program who can translate the underlying technical details of customer requirements to the functional level with the help of his technical expertise and proprietary products available at nice actimize. responsibilities: the software engineer performs a wide range of duties including some or all the following: work as a member of the agile team to enhance & improve software. communicate with clients on the enhancement requirement analysis and work accordingly on the enhancement development. provide technical leadership across the development teams in your functional area. be hands-on & provide in-depth technical understanding of cloud software architecture. be accountable for d...
Sutherland bogota, d.c., capital district, colombia actimize software engineer sutherland bogota, d.c., capital district, colombia 6 hours ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description the software engineer performs a wide range of duties including some or all the following: prepares and integrates actimize solutions enhance existing solutions to match client requirements by configuring and customizing software using actimize software, sql / postgresql and other technologies such as java and spring boot. determines technical feasibility by evaluating requirements and analysis as well as proposed solutions tests and troubleshoots software solutions, configurations and customizations provides information by ...
Company description sutherland is seeking an attentive and goal-oriented person to join us as a mcr engineer. professional service engineer (pse) works as a member of the delivery team for product remote implementation, configuration, and integration of the nice platform. provides expertise and technical contribution in technical aspects of the project. the pse will work with the project team from the sales to services transition through the closure of the project. job description the mcr engineer has the following duties: installation and integration of nice software solutions remotely, while following defined methodology, processes, system requirements, and customer specific needs. work directly with the implementation team to assist with any technical questions regarding the solution from kick-off of the project until handover of the delivered solution to our support center. ensure that all components of the technical architecture are properly integrated and implemented. communicate and reconcile any design flaws found during the delivery of nice solutions. assist customers and their vendors with configuration requirements for all nice integration points in their environment. provide technical expertise of the entire nice product suite, implementation methodology, and/or related technology. conduct systems testing for performance and reliability. report issues found during implementation and engage support teams for assistance, as well as escalate to higher tiers and management; as appropriate. provide basic application overview, technical support, and technical quality ...
Company description: sutherland is seeking a reliable and detail-oriented person to join us as an actimize support engineer. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! job description: prioritise, schedule, and administer all updates, upgrades and major software releases in accordance with the company release policy and contractual terms governing release policy with the customer. record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. evaluate documented resolutions and analyse trends for ways to prevent repeated future problems. develop and document change requests capturing all customer requirements. perform hands-on fixes on the sales and service performance management applications, including installing and upgrading software, database exports, and configuring the systems and applications. test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard testing methodologies. identify and learn appropriate software applications used and supported by the company. attend customer workshops/reviews to provide technical application advice and best practice guidance when required. qualifications: ***availability to work on a hybrid model in bogota (3 days at home, 2 days at the office - tk north point) required experience: excellent verbal and written communication ...
Company description: sutherland is seeking motivated,passionate, and goal-oriented peopleto join us in multiple it roles. if you are interested apply here! if you have a friendlooking to build a fulfilling career,we want to work with them too! note: do not forget to upload a cv. job description: these are the current open roles we have for it (please access to the specific job link for description and requirements and use the "i'm interested" bottom if you want to apply or "refer a friend" if you want to refer) nice - tier 2 support engineer https://smrtr.io/k35vh software implementation engineer https://smrtr.io/k7zg2 software deployment engineer https://smrtr.io/k7zkc infrastructure engineer https://smrtr.io/k83w6 seniorproject manager (software implementation) https://smrtr.io/jhfjk if you are unsure about the job you want to send your referral for, don't worry, you can just use the "refer a friend button" right here on the right sideand our team will check and match their profile. if you want to be part of our talent pool and be contacted for future openings take a look at these jobs: netapp technical support engineer https://smrtr.io/ghzt2 tier 2 support engineer https://smrtr.io/dsqv8 business analyst / data analyst senior software project manager software implementation engineers qualifications: all of our it jobs require an intermediate-advanced english level (b2 or higher) please check the specific job links above to know about skills required for our different openings. additional information: all your information will be kept confidential according to eeo guideli...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: the services engineer, gis position involves delivering expert technical support for the deployment and installation of nice products. this role focuses on providing high-level assistance during day 1 of product implementation, ensuring smooth and efficient operations. about gis: the gis (global implementation support) team collaborates with approved business partners (bps) and nice engineers to address “day 1” support cases. “day 1” refers to the period bet...
About sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. descripción del empleo as a team manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. you are also expected to: establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations. produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line. identify the training needs that will e...
Job description we are seeking a highly motivated technical support engineer to join our dynamic team. as a technical support engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to iot devices and web applications. your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions. your main tasks : communicate complex information in a simplified and clear manner. be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions. understand and empathize with customers when interacting with a wide range of different personality types. collaborate with product, program, marketing and engineering teams. act as costumer voice and define and implement innovative solutions. provide outstanding customer support using tools such as zendesk, jira, confluence salesforce. qualifications advanced english level. both verbal and written (b2 or higher) full time availability availability to work onsite (bogotá – torre krystal) in a fast-paced environment. bachelor’s degree or studies in technology or equivalent experience in technical support is a must basic understanding of supporting and using windows and linux operating systems understanding and basic troubleshooting for iot, various hardware devices including custom hardware, standard pcs basic knowledge on technical support using tools such as zendesk, jira, confluence, salesforce, servicenow. excellent communication skills: verbal, written, ...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description sutherland is looking for project managers who want to benefit from a great onboarding program, work environment, job stability and professional growth opportunities working with multicultural teams all over the globe for one of the biggest it solutions multinationals in the world, nice software solutions. the project manager is responsible of planning and controlling the diverse activities required to deliver projects to final customers on time, on budget, and with the required quality, despite risks and issues. lead activities to foresee risks and issues and create the required mitigation plans. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! main responsibilities and deliverables stren...
Company description artificial intelligence, automation, cloud engineering, advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, providing a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical operations, reinvent experiences, and pioneer new solutions, all offered through a seamless “as a service” model. for each company, we provide new keys for their business, their people, and their customers. we tailor proven, rapid formulas to fit their unique dna. we combine human expertise with artificial intelligence to develop digital chemistry, unlocking new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description the creative director, global talent brand role offers an exciting opportunity to lead enterprise employment brand initiatives, strategies, and candidate experience activities that position sutherland as an employer of choice and differentiate us in the market. the role involves leading a team of graphic designers and content creators to shape sutherland talent acquisition's voice across multiple candidate engagement channels, including social media, and coordinating with regional talent attraction teams. the focus is on enhancing our presence ...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: the workforce management application consultant utilizes their domain expertise in workforce management to work side-by-side with the wfm business consultants to assist nice wfm customers with driving value realization and increased system adoption. the application consultant provides design guidance and application expertise to steer transformation and successful roll-outs. the application consultant provides industry best practice guidance to ensure customer fully optimizes their technology usage and maximizes the full potential of the wfm solution. building long-term relationships with customers and becoming a trusted advisor is the key success criteria for this role. the vrs consulting team will manage the customer relationship and individual engagements with a strong focus...
Direct message the job poster from sutherland talent acquisition manager // head hunter // technical profiles it & digital industry // talent attraction // high management recruitment // americas… company description: sutherland is seeking a project manager to join our team and lead projects for nice software solutions, one of the largest it solutions multinational companies in the world. this role involves planning and controlling various activities required to deliver projects on time, within budget, and at the required quality level. if you have a proven track record in project management and a passion for delivering excellence, we want to hear from you! job description: end-to-end project management, including: scope, time, cost, and quality management. human resource, communications, and risk management. stakeholder (internal & external) management. oversee all project phases: initiation, planning, execution, monitoring & control, and closing. utilize nice project management methodology, tools, and templates to define tasks, prepare plans, and monitor progress. manage project scope, resolve issues proactively, and provide mitigation plans. act as a single point of contact for assigned projects, representing nice in internal and external forums. assist clients with roadmap development and strategic planning to maximize roi. ensure timely and accurate project status reporting to stakeholders. manage project-related revenue and forecasting, keeping management systems updated. continuously assess and improve project management methodologies and delivery quality. engage wit...
Company description we are one sutherland - a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description sutherland is looking for project managers who want to benefit from a great onboarding program, work environment, job stability and professional growth opportunities working with multicultural teams all over the globe for one of the biggest it solutions multinationals in the world, nice software solutions. the project manager is responsible of planning and controlling the diverse activities required to deliver projects to final customers on time, on budget, and with the required quality, despite risks and issues. lead activities to foresee risks and issues and create the required mitigation plans. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! main responsibilities and deliverables s...
Sutherland bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the nice - cloud operations engineer role at sutherland company description we are one sutherland — a global team committed to creating breakthrough solutions. our diverse workforce thrives in an inclusive environment that celebrates different perspectives. sutherland is an equal opportunity employer dedicated to fostering a positive and professional work environment. job description perform operational duties including application server health checks and service recycling. identify and resolve operational issues such as batch failures, network issues, and client data feed errors. monitor server performance, memory utilization, cpu, file systems, databases, and batch jobs. maintain operational documentation, including incident tracking and run books. produce metric reports, including daily production status updates. review client support tickets and requests within service slas. resolve level 2 and level 3 issues related to application support, databases, and data center operations; document issues in the support portal. provide on-call support outside regular hours and during non-prime shifts. qualifications 2+ years of application or production support experience in cloud-based hosting, management, and performance tuning under high availability slas. experience with aws, gcp, or azure is advantageous. knowledge of etl processes is a plus. proficiency with unix, linux, windows, tomcat, ssh, and basic scripting. experience ...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description the technical account manager (tam) is a trusted advisor to nice’s customers and will provide both proactive and reactive post-implementation support ensuring alignment with the customer’s priorities and nice’s business objectives. the tam is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. the tam is required to be a subject matter expert in the nice solutions deployed at their designated clients and ensure maximum value is achieved from the nice solution. you will be the primary interface between the customers and nice’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations. the tam is an e...
Descripción de la empresa about sutherland artificial intelligence, automation, cloud engineering, advanced analytics — these are our core expertise and key factors of success for business leaders. we collaborate with iconic brands worldwide, offering market-leading technology and business process excellence. we have created over 200 inventions patented across ai and other critical technologies. our advanced products and platforms drive digital transformation, optimize business operations, reinvent experiences, and pioneer new solutions, all delivered through a seamless “as a service” model. we provide businesses with new keys to success, tailored to their unique dna by combining human expertise and artificial intelligence. this digital chemistry unlocks new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. descripción del empleo associate managers in this role will: keep management updated: relay vital information through timely and accurate reports. impact the bottom line: develop effective strategies based on data analysis and keen observations. define sutherland’s reputation: oversee performance and service quality, ensure customer satisfaction, and provide coaching and feedback to csrs. strengthen relationships: communicate effectively with clients and team members, understand needs, resolve issues, and meet expectations. take the lead: monitor work queues/emails, report outages, perform root cause analysis, drive kpi improvements, meet sla and client satisfaction goals, and part...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our div...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our div...
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