Company description: artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, bringing them a unique ...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our div...
Company description we are one sutherland — a global team working together to create innovative solutions. our diverse workforce thrives in an environment that values different perspectives and backgrounds. sutherland is an equal opportunity employer committed to fostering a positive work environment where professionalism and collaboration help us achieve our shared goals. founded in 1986, we have grown into a leading provider of business process and technology management services, offering analytics-driven back-office and customer-facing solutions that support the entire customer lifecycle. job description the cloud appops role involves the following duties: perform operational duties including application server health monitoring and service recycling. identify and resolve operational issues such as batch failures, network issues, and client data feed errors. monitor server performance, memory utilization, cpu, file systems, databases, and batch jobs. maintain operational documentation, including incident tracking and run books. produce metric reports, including daily production status. review client support tickets and requests under service slas. resolve level 2 and level 3 issues related to application support, databases, and data center operations. document issues in the customer support portal. provide on-call support during off-hours and work during non-prime shifts. qualifications at least 2 years of application and production support experience in cloud-based hosting administration, management, and performance tuning under high-availability sla environments. exper...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: the cloud cloud appops has the following duties: perform operational duties including application server health, service recycling. identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors) monitor server performance, memory utilization, cpu, file systems, databases, batch jobs. maintain operational documentation, e.g., incident tracking and run books. produce metric reports including daily production status. review client support tickets and requests under service slas. resolve level 2 and level 3 issues (i.e., application support, dbs and data center related issues). document issues in customer support portal. provide on-call off hour support and work during non-prime shift hours. qualifications: 2+ years’ experience in applicatio...
Company description we are one sutherland - a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description sutherland is looking for project managers who want to benefit from a great onboarding program, work environment, job stability and professional growth opportunities working with multicultural teams all over the globe for one of the biggest it solutions multinationals in the world, nice software solutions. the project manager is responsible of planning and controlling the diverse activities required to deliver projects to final customers on time, on budget, and with the required quality, despite risks and issues. lead activities to foresee risks and issues and create the required mitigation plans. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! main responsibilities and deliverables s...
Company description we are one sutherland — a global team working together to create innovative solutions. our diverse workforce celebrates and embraces diversity of thought, experience, and background. sutherland is an equal opportunity employer committed to a positive work environment and professional conduct. since our founding in 1986, we have become a leading provider of business process and technology management services, offering analytics-driven back-office and customer-facing solutions supporting the entire customer lifecycle. job description the project manager performs a wide range of duties including: end-to-end management of projects or programs, including scope, time, cost, quality, human resources, communications, risk, procurement, and stakeholder management. managing all project phases: initiation, planning, execution, monitoring and control, and closing. utilizing nice project management methodologies, processes, tools, and templates to define tasks, prepare plans, monitor progress, manage scope, and motivate the team. serving as the single point of contact for assigned projects and representing nice or the business unit in internal and external forums. acting as a trusted adviser to clients, developing roadmaps, and maximizing roi. proactively managing issues, providing visibility, and escalating as needed. reporting project status accurately to stakeholders at agreed intervals. managing project revenue and forecasts, updating management systems accordingly. assessing quality and efficiency, providing feedback, and contributing to ...
Sutherland bogota, d.c., capital district, colombia workforce management senior analyst sutherland bogota, d.c., capital district, colombia 3 hours ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description the workforce management application consultant utilizes their domain expertise in workforce management to work side-by-side with the wfm business consultants to assist nice wfm customers with driving value realization and increased system adoption. the application consultant provides design guidance and application expertise to steer transformation and successful roll-outs. the application consultant provides industry best practice guidance to ensure customer fully optimizes their technology usage and maximizes the...
Sutherland bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the technical support engineer lv2 role at sutherland sutherland bogota, d.c., capital district, colombia join to apply for the technical support engineer lv2 role at sutherland about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. company description about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable res...
Sutherland está buscando estudiantes bilingues de psicologia interesados en area de recursos humanos o reclutamiento y seleccion. debe contar con disponibilidad de tiempo completo de lunes a viernes y tener el aval de la universidad para firmar de contrato de aprendizaje. unete a nosotros y comienza tu vida profesional en una empresa multinacional!...
**company description**: - we are _**_one sutherland_**_ — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win._ - _ - sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle._ **your main tasks**: - communicate complex information in a simplified and clear manner. - be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions. - understand and empathize with customers when interacting with a wide range of different personality types. - collaborate with product, program, marketing and engineering teams. - act as costumer voice and define and implement innovative solutions. - provide outstanding customer support using tools such as zendesk, jira, confluence salesforce. **qualifications** - advanced english level. both verbal and written (b2 or higher) - full time availability - availability to work **onsite (bogotá - torre krystal)** in a fast-paced environment. - bachelor’s degree or studies ...
Job description the nice sales performance management products focus on improving the sales productivity, effectiveness, and other operational aspects of our customers’ employees and sales teams. our products allow companies to integrate valuable but disparate data from existing software applications, automate sales incentive calculations, reporting, and boost sales team morale by setting clear goals and monitoring their progress- all of which increase company productivity. our web-based application is unique in its use of hybrid oltp/olap data structures in combination with emerging technologies at compute, storage and network level for sophisticated end-user applications. nice is the leading provider of sales performance management and service performance management applications focused on improving operational effectiveness of sales forces and service organizations across a range of vertical industries. nice’s award-winning products serve global 2000 customers, and include advanced analytics, incentive compensation management, coaching, reporting and other performance execution applications. this role combines implementation and support experience. must have technical expertise in linux/unix (command-line, shell scripting, performance tuning) with advanced scripting (python, pl/sql, java) and web tech troubleshooting (jsp/xml). will manage rdbms systems (oracle/postgresql, advanced sql/data optimization), deploy cloud solutions (aws ec2/s3/rds, terraform, ci/cd), and troubleshoot rest apis (postman, http/rest). responsibilities include systematic problem-solving across...
Company description we are sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. nice employees are highly motivated, self-starters who thrive on achieving success after success for our customers. nice's products are technically sophisticated and quite complex, and they are leveraged by our customers to influence and improve employee performance. to be effective with nice's customers, our employees have to be technically knowledgeable and capable, yet at the same time naturally inquisitive and excited about the business value our customers are achieving. we pride ourselves on our professionalism, integrity, and ability to deliver real value to our customers. this is an exciting opportunity to play an important role in a very successful software company in a rapidly growing market. job description the mos pse performs a wide range of duties including some or all the following: - provide l1/...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description we are seeking a highly motivated technical support engineer to join our dynamic team. as a technical support engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to iot devices and web applications. your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions. your main tasks: - communicate complex information in a simplified and clear manner. - be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions. - understand and empathize with customers when interacting with a wide range of different personality types. - collaborate with product, program, marketing and engineering teams. - act as cost...
Looking to start your career within the banking industry? you can have the ideal opportunity at sutherland, a leading multinational bpo company that has as a client one of the most important banks in the us! all you need is: - availability to work on site - advanced english level (b2) - the best attitude and willingness to help customers to serve their needs and reach their financial goals we offer you: - $2.500.000 base salary - up to $600.000 bonus - 42 hours per week - 2 days off (sundays are always off) - 70k card allowance for food - work from home based on performance - direct contract with sutherland - all the legal benefits of a long-term contract - growth opportunities and much more!! - a great work environment apply now and spread the word with your friends and family!...
Looking to start your career within the banking industry? you can have the ideal opportunity at sutherland, a leading multinational bpo company that has as a client one of the most important banks in the us! all you need is: - availability to work on site - advanced english level (b2) - the best attitude and willingness to help customers to serve their needs and reach their financial goals we offer you: - $2.500.000 base salary - up to $600.000 bonus - 42 hours per week - 2 days off (sundays are always off) - 70k card allowance for food - work from home based on performance - direct contract with sutherland - all the legal benefits of a long-term contract - growth opportunities and much more!! - a great work environment apply now and spread the word with your friends and family!...
Company description: are you ready to make an impact? sutherland is seeking a reliable and detail-oriented person to join our dynamic team and play a key role in supporting hrss operations across the latam region, with a focus on mexico and colombia. as a global hr shared services sr specialist, you will be at the forefront of overseeing assigned tickets and ensuring compliance with local regulations while making a direct impact on our business success. if you are a detail-oriented, proactive professional with a passion for hr processes and commitment to excellence, we want you on our team! job description: global hr shared services sr specialist is responsible for leading and supporting strategic initiatives that drive operational excellence across the hr shared services team. this role collaborates with digitization, process improvement, and the implementation of robotic process automation (rpa) to enhance efficiency and service delivery. the position also ensures compliance through regular audits and supports the resolution system transactions and employee lifecycle queries. key responsibilities: - collaborate withprojects aimed at enhancing ghrs processes through digitization, automation (rpa), and continuous improvement initiatives. - process ghrs ticketsincluding but not limited to pay rate changes, employee transfers, promotions, bulk data uploads, among others. - identify opportunities to streamline operations and improve service delivery metrics across the global hr shared services function. - conduct regular audits to ensure team adherence to inter...
Company description: we are sutherland— a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. nice employees are highly motivated, self-starters who thrive on achieving success after success for our customers. nice’s products are technically sophisticated and quite complex, and they are leveraged by our customers to influence and improve employee performance. to be effective with nice’s customers, our employees have to be technically knowledgeable and capable, yet at the same time naturally inquisitive and excited about the business value our customers are achieving. we pride ourselves on our professionalism, integrity, and ability to deliver real value to our customers. this is an exciting opportunity to play an important role in a very successful software company in a rapidly growing market. job description: the nice sales performance management products focus on improving the sales product...
Sutherland is a leading it solutions multinational company that partners with nice software solutions to deliver high-quality projects. we are seeking an experienced project manager to lead these initiatives and drive excellence. key responsibilities: - end-to-end project management, encompassing: scope, time, cost, and quality management human resource, communications, and risk management stakeholder (internal & external) management - oversee all project phases: initiation, planning, execution, monitoring & control, and closing - utilize the nice project management methodology, tools, and templates to define tasks, prepare plans, and monitor progress - manage project scope, resolve issues proactively, and provide mitigation plans - act as a single point of contact for assigned projects, representing nice in internal and external forums - assist clients with roadmap development and strategic planning to maximize roi - ensure timely and accurate project status reporting to stakeholders - manage project-related revenue and forecasting, keeping management systems updated - continuously assess and improve project management methodologies and delivery quality - engage with the global pm community to share knowledge and best practices requirements: - 5+ years of proven experience as a project manager leading teams in a matrix environment - bachelor's or master's degree in systems engineering or related fields - proficient english communication skills - experience working with international clients - prior experience in software consulting or it solution delivery - strong ...
Company description:sutherland is seeking motivated,passionate, and goal-oriented peopleto join us in multiple it roles. if you are interested apply here! if you have a friendlooking to build a fulfilling career,we want to work with them too! note: do not forget to upload a cv. job description:these are the current open roles we have for it (please access to the specific job link for description and requirements and use the "i'm interested" bottom if you want to apply or "refer a friend" if you want to refer) nice - tier 2 support engineer implementation engineer deployment engineer engineer manager (software implementation) you are unsure about the job you want to send your referral for, don't worry, you can just use the "refer a friend button" right here on the right sideand our team will check and match their profile. if you want to be part of our talent pool and be contacted for future openings take a look at these jobs: netapp technical support engineer 2 support engineer analyst / data analystsenior software project managersoftware implementation engineers qualifications:all of our it jobs require an intermediate-advanced english level (b2 or higher)please check the specific job links above to know about skills required for our different openings. additional information:all your information will be kept confidential according to eeo guidelines. if you have any questions about our referral program, feel free to send us an email to ******. #j-18808-ljbffr...
Company description:we areone sutherland— a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description:sutherland is seeking an attentive and goal-oriented person to join us as a software engineer for the nice actimize program who can translate the underlying technical details of customer requirements to the functional level with the help of his technical expertise and proprietary products available at nice actimize. job description the software engineer performs a wide range of duties including some or all the following: prepares and integrates actimize solutionsenhance existing solutions to match client requirements by configuring and customizing software using actimize software, sql / postgresql and other technologiesdetermines technical feasibility by evaluating requirements and analysis as well as proposed solutionstests and troubleshoots software solutions, configurations and cu...
Job description the services engineer, gis position involves delivering expert technical support for the deployment and installation of nice products. this role focuses on providing high-level assistance during day 1 of product implementation, ensuring smooth and efficient operations. about gis: the gis (global implementation support) team collaborates with approved business partners (bps) and nice engineers to address “day 1” support cases. “day 1” refers to the period between the start of the project and the system's transition into production. this team is dedicated to resolving issues that arise during this critical phase, ensuring a successful and timely launch. qualifications technical expertise: serving as a key resource for resolving complex technical issues related to nice products, utilizing in-depth knowledge of nice products and associated technologies. support for installers and business partners: offering expert support to business partners and external installers to facilitate successful product deployments and minimize downtime. collaboration with internal teams: working closely with level 3 support and research & development teams to address and resolve high-level technical challenges, contributing to effective problem resolution. log analysis and action plans: conducting detailed analysis of logs to identify issues and develop actionable plans to address them, improving the efficiency of problem resolution. communication and presentation: participating in meetings with internal and external stakeholders to provide updates on technical issues and actio...
Barranquilla y bogotÁ!!! ¿eres bilingüe y quieres seguir desarrollando tus habilidades en servicio al cliente? importante puesto de atención al cliente en sutherland global. buscamos un profesional con habilidades excepcionales en atención al cliente, orientación al logro, escucha activa, validación emocional, empatía y comunicación asertiva. tu capacidad para entender y satisfacer las necesidades de nuestros clientes será fundamental para el éxito de nuestro equipo. en este rol, serás el enlace principal entre nuestros clientes y nuestros servicios. tu enfoque en la atención al cliente y tu capacidad para resolver problemas de manera efectiva serán clave para mantener la satisfacción y lealtad de nuestros clientes. tu capacidad para escuchar activamente y validar emocionalmente las preocupaciones de los clientes te permitirá ofrecer soluciones personalizadas y efectivas. tu empatía y comunicación asertiva te ayudarán a construir relaciones duraderas y a mantener una comunicación clara y efectiva con nuestros clientes. si tienes una actitud proactiva y un compromiso genuino con el logro de objetivos, este puesto es para ti. te desafiará a mejorar continuamente y a contribuir al éxito de nuestro equipo y a la satisfacción de nuestros clientes. Únete a sutherland global y sé parte de un equipo dedicado a ofrecer la mejor experiencia al cliente. si tienes las habilidades y el entusiasmo para este desafío, estamos ansiosos por conocerte....
¡tu próximo gran paso profesional comienza aquí! sutherland barranquilla está en búsqueda de talento bilingüe para unirse a nuestra campaña mortgage. si tienes experiencia en procesos financieros en ee. uu. y quieres trabajar en un entorno dinámico, ¡esta oportunidad es para ti! inicio de formación: 25 de junio modalidad: 100% presencial (detrás del zoológico de barranquilla) ¿a quién buscamos? experiencia en procesos mortgage en ee. uu. (hasta 6 meses) nivel de inglés avanzado pasión por el servicio al cliente y actitud proactiva tu horario: lunes a viernes de 8:00 a.m. a 5:00 p.m. sábados de 8:00 a.m. a 2:00 p.m. ¿qué ofrecemos? salario base competitivo bonificaciones mensuales excelentes beneficios, estabilidad y crecimiento profesional ambiente de trabajo colaborativo, inclusivo y lleno de oportunidades ¿listo para impulsar tu carrera con nosotros? envía tu hoja de vida y únete a una compañía global que valora tu talento....
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our dive...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience, and background. we celebrate our div...
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