Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our div...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our dive...
Company descriptionwe are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job descriptionsutherland is seeking a qa engineer to work for nice actimize to ensure that its machine learning-based fraud applications are released to the market on time and with a high standard of quality. in this position you will have a key role in designing, developing and testing an integrated sqa process. working through backend server-side applications (java, python, message bus) on linux to the persistent storage (mysql), your mission will be to define and execute an overall sqa methodology that results in a high level of satisfaction for our realtime and non-realtime customers. the ideal candidate is passionate about quality and relentless in getting to the root cause of a problem, yet pragmatic and efficient in approach. job descriptionthe qa engineer performs a wide range of duties includi...
Sutherland está buscando practicante de psicologia, comunicacion social o afines para realizar practicas en nuestro equipo de engagement. estudiantes con buenas habilidades comunicativas y relaciones interpersonales. el/la estudiante debe tener disponibilidad de trabajo lunes a viernes en horario laboral, y conocimiento en ingles al menos nivel intermedio, unete a nosotros y comienza tu vida profesional en una empresa global! - educación mínima: universidad / carrera profesional - idiomas: inglés...
Looking to start your career within the banking industry? you can have the ideal opportunity at sutherland, a leading multinational bpo company that has as a client, one of the most important banks in the us! all you need is: - availability to work on site - advanced english level (b2) - the best attitude and willingness to help customers to serve their needs and reach their financial goals we offer you: - $2.500.000 base salary - transport allowance: 200.000cop monthly. - up to $600.000 bonus - 42 hours per week - 2 days off (sundays always off!) - 70k card allowance for food - work from home 90 days later - direct contract with sutherland - all the legal benefits of a long-term contract - growth opportunities and much more!! - a great work environment apply now and spread the word with your friends and family! - educación mínima: bachillerato / educación media - idiomas: inglés...
Type: on site position 1 training: 1 month and a half (1 month training - 2 weeks nesting) schedule will be monday to friday time frame 8am – 6pm. 2 we have 2 days off /weekends off 3 on site (americas branch), possibility of working from home after 6 months in operations, depending on performance and attendance. 4 operations: 42 hours per week, time frame from monday to friday: 8am- 8pm 5 base salary: 2.5m plus 400k bonuses. 8 sundays off!!! and second day!! 9 hiring bonus $750 6 transport allowance: 200.000cop monthly. 7 e-card: for people b&m; $70.000 cop monthly - educación mínima: educación básica secundaria - idiomas: inglés...
Company description: about sutherland: artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results job description: you are also expected to: - create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge - fill out accurate reports - establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations - facilitate all aspects of a multi-week transmission and blended type new hire training & nesting - facilitate all aspects of floor-training and bq...
Looking for a fresh start or a career change? you can have the ideal opportunity at sutherland, a leading multinational bpo company that has as a client, one of the most important digital travelling companies out there! in this role, you get to support customers by giving away the best customer service possible! while doing so, you get to enjoy 2 days off and $2.600.000 base salary plus up to $500.000 in performance bonuses! . apply today and join us on our biggest launch yet! all you need is: - advanced english level (b2) - full-time availability when joining our team: - $2.600.000 base salary - transport allowance: 200.000cop monthly. - up to $500.000 bonus - paid training - performance bonus - 2 days off - direct contract with sutherland - life insurance - best on-site experience - growth opportunities and much more!! join us today! - educación mínima: bachillerato / educación media - idiomas: inglés...
Looking to start your career within the banking industry? you can have the ideal opportunity at sutherland, a leading multinational bpo company that has as a client, one of the most important banks in the us! all you need is: - availability to work on site - advanced english level (b2) - the best attitude and willingness to help customers to serve their needs and reach their financial goals we offer you: - $2.500.000 base salary - transport allowance: 200.000cop monthly. - up to $600.000 bonus - 42 hours per week - 2 days off (sundays always off!) - 70k card allowance for food - work from home based on performance - direct contract with sutherland - all the legal benefits of a long-term contract - growth opportunities and much more!! - a great work environment apply now and spread the word with your friends and family! - educación mínima: bachillerato / educación media - idiomas: inglés...
Looking for a fresh start or a career change? you can have the ideal opportunity at sutherland, a leading multinational bpo company that has as a client, one of the most important digital travelling companies out there! in this role, you get to support customers by giving away the best customer service possible! while doing so, you get to enjoy 2 days off and a $2.800.000 base salary plus up to $500.000 in performance bonuses! . apply today and join us on our biggest launch yet! all you need is: - advanced english level (b2) - full-time availability when joining our team: - paid training - performance bonus - 2 days off - direct contract with sutherland - life insurance - best on-site experience - growth opportunities and much more!! join us today! - educación mínima: bachillerato / educación media - idiomas: inglés...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description sutherland is seeking an attentive and goal-oriented person to join us as a software engineer for the nice systems program who can translate the underlying technical details of customer requirements to the functional level with the help of his technical expertise and proprietary products available at nice actimize. responsibilities: the software engineer performs a wide range of duties including some or all the following: - work as a member of the agile team to enhance & improve software. - communicate with clients on the enhancement requirement analysis and work accordingly on the enhancement development. - provide technical leadership across the development teams in your functional area. - be hands-on & provide in-depth technical understanding of cloud software architectur...
Looking to start your career within the banking industry? you can have the ideal opportunity at sutherland, a leading multinational bpo company that has as a client, one of the most important banks in the us! all you need is: - availability to work on site - advanced english level (b2) - the best attitude and willingness to help customers serve their needs and reach their financial goals we offer you: - $2.500.000 base salary - transport allowance: 200,000cop monthly. - up to $600.000 bonus - 42 hours per week - 2 days off (sundays are always off) - 70k card allowance for food - work from home after 90 days - direct contract with sutherland - all the legal benefits of a long-term contract - growth opportunities and much more!! - a great work environment apply now and spread the word with your friends and family!...
Looking to start your career within the banking industry? you can have the ideal opportunity at sutherland, a leading multinational bpo company that has as a client, one of the most important banks in the us! all you need is: - availability to work on site - advanced english level (b2) - the best attitude and willingness to help customers serve their needs and reach their financial goals we offer you: - $2.500.000 base salary - transport allowance: 200,000cop monthly. - up to $600.000 bonus - 42 hours per week - 2 days off (sundays are always off) - 70k card allowance for food - work from home after 90 days - direct contract with sutherland - all the legal benefits of a long-term contract - growth opportunities and much more!! - a great work environment apply now and spread the word with your friends and family!...
Sutherland is seeking a reliable and detail-oriented person to join us as technical support engineer. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! the purpose of this role is to deliver technical support to end users about how to use and administer the nice service and sales performance management software solutions efficiently and effectively in fulfilling business objectives. the engineer is also responsible for the health and well-being of our customers’ cloud solutions. also, they will need to manage tasks to troubleshoot and resolve customer’s technical issues. **technical support engineer in this role gets to**: - work with various support / any nice department (services, r&d; ) and customers around the globe for end-to-end resolution of issues- maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates- conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations- availability during off-hours as per shift rotations as required (nights and weekends) to address critical issues / situations- participate in knowledge transfer activities as required- work in accordance with nice support process, procedures, contractual sla’s- document all interactions related to services requests (srs) in nice support system in accordance with sla- participate in early installations and collect customer feedback (both...
Sutherland esta buscando practicantes, estudiantesadministrativos nivel tecnico, tecnologo, profesional con interesen salud ocupacional para apoyar el area de salud y seguridad en eltrabajo. auxilio de salario minimo completo y excelenteoportunidades de aprendizaje. aplica ahora!. -requerimientos-educación mínima: universidad / carrera técnica idiomas: ingléspalabras clave: intern, practicante, becario, pasante,administrative...
Looking to start your career within the banking industry? you can have the ideal opportunity at sutherland, a leading multinational bpo company that has as a client, one of the most important banks in the us! all you need is: - availability to work on site - advanced english level (b2) - the best attitude and willingness to help customers serve their needs and reach their financial goals we offer you: - $2.500.000 base salary - transport allowance: 200,000cop monthly. - up to $600.000 bonus - 42 hours per week - 2 days off (sundays are always off) - 70k card allowance for food - work from home after 90 days - direct contract with sutherland - all the legal benefits of a long-term contract - growth opportunities and much more!! - a great work environment apply now and spread the word with your friends and family!...
Sutherland is seeking a reliable and detail-oriented person to join us as technical support engineer. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! the purpose of this role is to deliver technical support to end users about how to use and administer the nice service and sales performance management software solutions efficiently and effectively in fulfilling business objectives. the engineer is also responsible for the health and well-being of our customers’ cloud solutions. also, they will need to manage tasks to troubleshoot and resolve customer’s technical issues. **technical support engineer in this role gets to**: - work with various support / any nice department (services, r&d; ) and customers around the globe for end-to-end resolution of issues- maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates- conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations- availability during off-hours as per shift rotations as required (nights and weekends) to address critical issues / situations- participate in knowledge transfer activities as required- work in accordance with nice support process, procedures, contractual sla’s- document all interactions related to services requests (srs) in nice support system in accordance with sla- participate in early installations and collect customer feedback (both...
Sutherland is seeking a reliable and detail-oriented person to join us as technical support engineer. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! the purpose of this role is to deliver technical support to end users about how to use and administer the nice service and sales performance management software solutions efficiently and effectively in fulfilling business objectives. the engineer is also responsible for the health and well-being of our customers’ cloud solutions. also, they will need to manage tasks to troubleshoot and resolve customer’s technical issues. **technical support engineer in this role gets to**: - work with various support / any nice department (services, r&d; ) and customers around the globe for end-to-end resolution of issues- maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates- conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations- availability during off-hours as per shift rotations as required (nights and weekends) to address critical issues / situations- participate in knowledge transfer activities as required- work in accordance with nice support process, procedures, contractual sla’s- document all interactions related to services requests (srs) in nice support system in accordance with sla- participate in early installations and collect customer feedback (both...
**company description**: - we are _**_one sutherland_**_ — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win._ - _ - sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle._ we are seeking highly motivated customer support personnel to join our dynamic team. as customer support personnel, you will be responsible for providing exceptional support to our customers, sharing information of their account and escalation handling as needed. your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions with different departments within the project. **responsibilities**: - communicate complex information in a simplified and clear manner. - be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions. - understand and empathize with customers when interacting with a wide range of different personality types. - act as costum...
Company description: sutherland is seeking a reliable and technical person to join us as sme ps (program specialist). we are a group of hard-working and energetic individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! job description: - the main job of an sme – customer experience would be to monitor the calls/chats handled by customer care representatives (csr) based on pre-defined parameters, to identify opportunities for improvement in those transactions. the objective would be to continuously drive better quality of the customer interactions in the process that lead to customer satisfaction and fulfil the quality benchmarks set by client for sutherland. the responsibility of the sme is to ensure the facts and details are correct so that the project’s/program's deliverable(s) will meet the needs of the stakeholders, legislation, policies, standards, and best practices. - monitoring calls/chats as per defined sample plan and targets - preparing necessary monitoring and ad hoc reports - attend calibration sessions with client and internal. - attend client and internal reviews - support scheduled trainings - documentation as per requirement - report out any zt cases and take necessary action. - do rca and take corrective actions for defects identified during monitoring. - drive mip for repeated errors or critical errors. qualifications: - six months experience in process transformation and no disciplinary actions - ability to work in ms office - verbal and writ...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: sutherland is looking for a junior lawyer to join our team. the perfect candidate has experience supporting labor relations, disciplinary, and migratory processes, as well as petition rights. great english communication skills, this role requires explaining colombian regulatory laws to outsiders. this job will be a 100% on site. qualifications: •bachelor’s degree in law (must be graduated and count with the professional card). •english level b2 or abo...
We are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description the software engineer performs a wide range of duties including some or all the following: prepares and integrates actimize solutions enhance existing solutions to match client requirements by configuring and customizing software using actimize software, sql / postgresql and other technologies determines technical feasibility by evaluating requirements and analysis as well as proposed solutions tests and troubleshoots software solutions, configurations and customizations provides information by collecting, analyzing, and summarizing development and service issues. utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process performs technical root cause analysis and outlines corrective action for given problems abili...
Artificial intelligence, automation, cloud engineering, and advanced analytics are key factors of success for business leaders. for us, they are our core expertise. we work with iconic brands worldwide, providing them with market-leading technology and business process excellence. we have created over 200 inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions through a seamless “as a service” model. we offer each company new keys to their business, their people, and their customers. we tailor proven and rapid formulas to fit their unique dna, combining human expertise and artificial intelligence to develop digital chemistry. this approach unlocks new possibilities, transformative outcomes, and enduring relationships. job description the creative director, global talent brand role is an exciting opportunity to lead the development and management of enterprise employment brand initiatives, strategies, and candidate experience activities. the goal is to position sutherland as an employer of choice and differentiate us in the market. the person in this role will lead a team of graphic designers and content creators to craft the voice of sutherland talent acquisition across multiple candidate engagement channels, including social media. they will act as a liaison between regional talent attraction teams, focusing on enhancing our presence in the talent market and aligning employer brand strate...
We are one sutherland — a global team committed to creating innovative solutions. our diverse workforce thrives in an environment that values different perspectives and backgrounds. we celebrate diversity and promote an inclusive, professional work environment. sutherland, founded in 1986, has grown into a leading provider of business process and technology management services, offering analytics-driven solutions that support the entire customer lifecycle. job description sutherland is seeking a professional services engineer to lead the implementation, customization, and integration of our fraud detection and anti-money laundering solutions from nice actimize premier. this role requires a strong technical background in software development, customer interaction, and project management. the ideal candidate will collaborate with cross-functional teams, including r&d, data science, and customer support, to deliver high-quality solutions to financial institutions. responsibilities develop, configure, and implement software features according to design specifications and enterprise standards. manage the technical planning and execution of customer projects to ensure successful deployment. interact with customers to resolve technical queries, support user acceptance testing, and set expectations. identify and mitigate technical dependencies and risks, working with internal teams as needed. coordinate with engineering teams to develop third-party integrations and optimize deployment processes. collaborate with data scientists to develop and deploy machine lear...
Get ai-powered advice on this job and more exclusive features. direct message the job poster from sutherland talent acquisition manager // head hunter // technical profiles it & digital industry // talent attraction // high management recruitment // americas… nice project manager. sutherland is seeking project managers interested in a comprehensive onboarding program, a positive work environment, job stability, and opportunities for professional growth. this role involves working with multicultural teams globally for nice software solutions, a leading it solutions multinational. the project manager will oversee planning and control of activities to deliver projects on time, within budget, and to quality standards, managing risks and issues proactively. if you aim to develop a rewarding career and possess the necessary skills and experience, we encourage you to apply! main responsibilities and deliverables: manage projects end-to-end, including scope, schedule, quality, communication, and stakeholder management. lead all project phases: initiation, planning, execution, monitoring, and closing. utilize nice's project management methodology, defining tasks, preparing plans, monitoring progress, and managing scope and team performance. serve as the primary contact for projects, representing nice in internal and external forums, advising clients, and developing strategic roadmaps. identify and mitigate issues, communicate status and risks to stakeholders, and escalate as needed. manage project revenue and forecasts, updating management systems accordingly. evaluate delivery qual...
Project manager - software solutions implementation sutherland bogota, d.c., capital district, colombia 5 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. company description we are one sutherland — a global team committed to creating innovative solutions. our diverse workforce thrives in an inclusive environment. sutherland is an equal opportunity employer promoting a positive work culture. founded in 1986, we are a leading provider of business process and technology management services, supporting the entire customer lifecycle with analytics-driven solutions. job description the project manager will perform duties including: managing projects end-to-end, including scope, time, cost, quality, communications, procurement, and stakeholder management overseeing all project phases: initiation, planning, execution, monitoring, and closing utilizing nice project management methodologies, defining tasks, preparing plans, monitoring progress, and managing scope and team performance serving as the main contact for projects, representing nice in forums, and advising clients on roadmaps and roi maximization proactively managing issues, providing visibility, and escalating as needed reporting project status to stakeholders, managing revenue and forecasts, and assessing project outcomes contributing to the project management community and methodology improvements qualifications proficient in english (b2 or higher) at least 5 years of experience managing teams and projects, including with international clients experience in softwar...
Company description we are one sutherland — a global team working together to create innovative solutions. we celebrate diversity in thought, experience, and background, fostering a positive work environment. sutherland is an equal opportunity employer committed to professional conduct and mutual success. founded in 1986, we are a leading provider of business process and technology management services, offering analytics-driven back-office and customer-facing solutions throughout the customer lifecycle. job description the project manager will perform duties including: end-to-end project or program management, covering: scope, time, cost, quality, human resources, communications, risk, procurement/subcontractor, and stakeholder management managing all project phases: initiation, planning, execution, monitoring & control, and closure applying nice project management methodologies, defining tasks, preparing plans, monitoring progress, managing scope and changes, motivating the team, and providing performance feedback serving as the primary contact for projects, representing nice or the business unit in internal and external forums, and advising clients on roadmaps and roi maximization proactively managing issues, providing visibility, and escalating as needed reporting project status accurately to stakeholders at regular intervals managing project revenue and forecasts, updating management systems accordingly assessing delivery quality and efficiency, providing lessons learned, and contributing to methodology improvements participating in the broader project management commun...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our dive...
Cloud operations engineer. nice systems we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. w...
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