About four seasons four seasons is powered by our people. we are a collective of individuals who strive to improve, push ourselves to new heights, and treat each other as we wish to be treated. our team members worldwide create exceptional experience...
The pool & beach attendant is responsible for ensuring a clean, safe and fun environment for guests at the pool & beach in the hotel's continuing effort to deliver outstanding guest service and financial profitability. what will i be doing? as a pool...
A cook is responsible for preparing and presenting high quality dishes to deliver an excellent guest and member experience while consistently contributing to departmental targets. **what will i be doing?** as a cook, you are responsible for preparing and presenting high quality dishes to deliver an excellent guest and member experience. a cook will also be required to prepare all mis-en-place and contribute to departmental targets. specifically, you will be responsible for performing the following tasks to the highest standards: + prepare and present high quality dishes within company guidelines + keep all working areas clean and tidy and ensure no cross contamination + prepare all mis-en-place for all relevant menus + assist other departments wherever necessary and maintain good working relationships + report maintenance, hygiene and hazard issues + comply with hotel security, fire regulations and all health and safety and food safety legislation + awareness of departmental targets and strive to achieve them as part of the team + be environmentally aware **what are we looking for?** a cook serving hilton brands is always working on behalf of our guests and working with other team members. to successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: + nvq level 1 + positive attitude + good communication skills + ability to work under pressure + ability to work on own or in teams it would be advantageous in this position for you to demonstrate the following capabilities and distinctions: + nvq ...
About four seasons: four seasons is powered by our people. we are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. we know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. at four seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. it comes from our belief that life is richer when we truly connect to the people and the world around us. about the location: on colombia’s caribbean coast, in the historic city of cartagena, four seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. experience the authentic charm of the getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. connect to the lively social scene in four restaurants and lounges. entertain in two ballrooms. then unwind at the spa, fitness centre and two rooftop pools. with timeless style and legendary service, four seasons is shaping cartagena’s new cultural focal point. acerca del rol es responsable de coordinar y supervisar l...
About four seasons: four seasons is powered by our people. we are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. we know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. at four seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. it comes from our belief that life is richer when we truly connect to the people and the world around us. about the location: on colombia’s caribbean coast, in the historic city of cartagena, four seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. experience the authentic charm of the getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. connect to the lively social scene in four restaurants and lounges. entertain in two ballrooms. then unwind at the spa, fitness centre and two rooftop pools. with timeless style and legendary service, four seasons is shaping cartagena’s new cultural focal point. acerca del rol: es el encargado de la producción del área...
Job description - cook a - banquet (hot0bfte) job number: hot0bfte work locations hilton bogota corferias avenida el dorado, calle 26 corfer corferias 1629 a cook a coordinates and expedites mealtime service on the production line. trains new hires for line/station/pantry cook positions. fills in at any station on the line when the need arises. what will i be doing? as a cook a, you are responsible for preparing and presenting high-quality dishes to deliver an excellent guest and member experience. a cook a will also be required to prepare all mis-en-place and contribute to departmental targets. specifically, you will be responsible for performing the following tasks to the highest standards: coordinates and expedites the kitchen staff to accelerate service and ensure consistency in food quality and presentation. prepares all food items according to recipe cards and correct handling procedures. maintains the highest quality and appearance of all foods sent from the kitchen and ensures plates are clean and appetizing. knowledge of cooking methods including broil, sauté, grill, making soups and sauces, and general food prep, proper knife handling, maintaining proper temperature, sanitation, and light dessert knowledge required for plating specifications. coordinates production charts and oversees requisition procedures. trains newly hired line/station/pantry cooks to meet standards laid out in the job description. approves breaks, coordinates end-of-shift breakdown, and cleaning. keeps all working areas clean and tidy and ensures no cross-contamination. reports maintenanc...
A groups and events coordinator is responsible for receiving groups and events in the hotel, serving as an intermediary between the customer and the commercial and operational areas. it is the customer contact at the time this arrives at the hotel with your event, working with the hotel to achieve the set goals. what will i be doing? as a groups and events coordinator, you will work following the events that occur in the hotel from initial contact with the head of the event to prepare contracts for groups and events, until the end of the event and therefore must perform the following tasks with the higher standards: - receive groups and events and keep up to date the hotel even output - draw up contracts for groups and events - insert rooming list in the system, update payment instructions and enter important information relevant to the group - negotiate budgets with customers - develop events work orders in the system with all relevant information - conduct instructional groups with all relevant information to the group (number of able, category, price, form of payment, contact the company, special notes, etc.) - perform monthly report groups and update closing information groups - interact permanently with the account managers, sales coordinators, reservations, front desk, department parties, hilton meetings and kitchen - act directly with the guest or client during the stay of groups and events - participate in special activities such as secretaries of cocktails, welcome tour groups, etc. - ensure that all client requests are answered efficiently and wit...
Únete o inicia sesión para encontrar tu siguiente empleo solicitar empleo de subgerente de ama de llaves en four seasons hace 1 día sé de los primeros 25 solicitantes Únete o inicia sesión para encontrar tu siguiente empleo solicitar empleo de subgerente de ama de llaves en four seasons acerca del rol supervisa la operación diaria del departamento de ama de llaves, asegurando la calidad en limpieza, preparación de habitaciones vip e inspección de áreas. controla inventarios, apoya en la capacitación del personal, participa en juntas operativas y garantiza el cumplimiento de estándares y políticas de four seasons. about four seasons four seasons is powered by our people. we are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. we know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. at four seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. it comes from our belief that life is richer when we truly connect to the people and the world around us. ...
A guest service agent provides reception services for guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. what will i be doing? as guest service agent, you will serve on the front office team, to provide services for guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. a guest service agent truly influences the first impressions of our guests and, therefore, are responsible for performing the following tasks to the highest standards: - achieve positive outcomes from guest queries in a timely and efficient manner - ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required - ensure that the guest service manager is kept fully aware of any relevant feedback from guests and, or, other departments - demonstrate a high level of customer service at all times - attend appropriate training courses, when required, and assist with the night team's training and development efforts - demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties - maximize room occupancy and use up-selling techniques to promote hotel services and facilities - use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy - comply with hotel security, fire regulations and all health and safety legislation - act in accordance...
Immediate start following a successful interview we're hiring a housekeeping associates to join our amazing team here at omni facilities management established in 1980, omni facilities management is a leading provider of outsourced services to over 150 hotels across the uk, netherlands, and south africa. employing over 4,000 people, omni provides housekeeping, recruitment, property and software services to major hotel groups including intercontinental hotels group (ihg), hilton, marriott, redefine bdl hotels, raffles, shangri-la, ritz-carlton and resorts world. we are currently looking for enthusiastic and self-motivated candidates for the position of housekeeping associate who will be responsible for cleaning the hotel bedrooms, bathrooms and public areas, ensuring that sufficient linen is available for daily operations and might also be required to complete additional cleaning tasks in the back of house. benefits from working with the company: - two weekly payments - up to 28 days paid holiday per year - permanent contract of employment - career progression on to our management programs & flexible learning courses - company benefits including retail discounts on food, shopping, clothes, holidays. eating out and up to 55% on cinema tickets - opportunity to work with great teams for an industry leader! shift pattern: up to 37.5 hours a week, monday to sunday (24/7 operation) desired profile: - experienced in the housekeeping department in a hotel - willingness to work - ability to work under pressure with strong organizational skills - confiden...
A service captain is responsible for supervising operations of food and beverage outlets to deliver an excellent guest and member experience while working with the team to ensure departmental targets are met. **what will i be doing?** as a service captain, you are responsible for supervising operations of food and beverage outlets to deliver an excellent guest and member experience. a service captain will also be required to communicate and delegate tasks to the team to ensure departmental targets are achieved. specifically, you will be responsible for performing the following tasks to the highest standards: + service captain outlet operations + communicate and delegate tasks to the team + ensure compliance of brand standards + manage guest queries in a timely and efficient manner + represent needs of the team + assist food and beverage management with achieving financial targets + assist food and beverage management with training and development of team members + assist with annual and mid-year appraisals with team members under your responsibility + comply with hotel security, fire regulations and all health and safety legislation + be environmentally aware + assist other departments wherever necessary and maintain good working relationships **what are we looking for?** a service captain serving hilton brands is always working on behalf of our guests and working with other team members. to successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: + previous food and beverage experience + committ...
The account manager communicates directly with the client and will actively manage existing client relationships with our airline, cruise line and hotel and ground transportation partners while focusing on the best interests of our clients and api at all times. essential functions reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - oversee the direction of existing api accounts with the goal of maximizing prevailing relationships to expand market/wallet share versus pre assigned revenue quota. - execute hotel contract negotiations on behalf of the airline, contract renewals, and addendums. keen ability to negotiate mutually beneficial contract terms and conditions. - assist with the sourcing of destinations by initiating the rfp process and being sensitive to supplier relationships. - strategic planning and organizing in order to maximize api revenue, as well as client savings goals; including but not limited to sourcing timelines for expiring contracts and contract renewals. - monitor market conditions in each serviced destination to ensure the best rates, amenities and contract terms are maintained throughout the hotel contract. - conduct risk management for each destination the client services to proactively manage any potential risks to the contract based on changes to that hotel or market and negotiate terms that will positively impact our client. - proactively pursue and maintain, at all times, the best hotel relationships where the client has contracted. - conduct hotel site inspecti...
Join to apply for the supply account manager role at hyperguest join to apply for the supply account manager role at hyperguest get ai-powered advice on this job and more exclusive features. hyperguest, is a dynamic start-up company that develops groundbreaking, game-changing technology for the international travel industry. we are growing and hiring an account manager to continue our global expansion. the account manager plays a key role in the organization. you will be the main point of contact for your designated customers and liaise with different departments within hyperguest to make sure all operations run smoothly. responsibilities: - cover all necessary actions and measures to guarantee the best relations and performance of our customers - continuous sales performance monitoring and optimization based on volume, revenues and contract values - constant communication with accounts to optimize connection and identify sales opportunities - bring contracts between travel partners and hotels - resolution of escalated customer service requests requirements: - 2 years experience in the travel or travel-tech industry, hotel online distribution or revenue management. - 2+ years experience within hotel online distribution or revenue management. - experience with sales support and marketing concepts - highly proactive, creative and analytical orientation - high organizational skills - strong willingness to deliver and exceed on targets - knowledge and experience with the use of google suite (gmail, google drive, google docs, slides and slack) - k...
About four seasons four seasons is powered by our people. we are a collective of individuals who strive to improve, push ourselves to new heights, and treat each other as we wish to be treated. our team members worldwide create exceptional experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. we believe that the best way to enable our people to deliver these experiences is through a world-class employee experience and company culture. at four seasons, we recognize familiar faces, welcome new ones, and treat everyone with respect. whether you work with us, stay with us, live with us, or discover with us, our purpose is to create lasting impressions. we believe life is richer when we connect genuinely with people and the world around us. about the location located on colombia’s caribbean coast in cartagena, four seasons is revitalizing historic buildings dating back to the 16th century. experience the charm of the getsemaní neighborhood, with 131 accommodations including 27 suites. enjoy four restaurants and lounges, two ballrooms, a spa, fitness centre, and two rooftop pools. with timeless style and legendary service, four seasons is shaping cartagena’s cultural scene. about the role this role oversees pastry production, manages inventories and supplies, and handles mise en place for each outlet. the candidate must ensure the area maintains the highest standards of hygiene and quality according to four seasons standards. responsibilities 1. control operational supplies, minimizing waste and de...
Job description - cook a - banquet (hot0bfte) job number: hot0bfte work locations hilton bogota corferias avenida el dorado, calle 26 corfer corferias 1629 a cook a coordinates and expedites mealtime service on the production line. trains new hires for line/station/pantry cook positions. fills in at any station on the line when the need arises. what will i be doing? as a cook a, you are responsible for preparing and presenting high-quality dishes to deliver an excellent guest and member experience. a cook a will also be required to prepare all mis-en-place and contribute to departmental targets. specifically, you will be responsible for performing the following tasks to the highest standards: - coordinates and expedites the kitchen staff to accelerate service and ensure consistency in food quality and presentation. - prepares all food items according to recipe cards and correct handling procedures. maintains the highest quality and appearance of all foods sent from the kitchen and ensures plates are clean and appetizing. - knowledge of cooking methods including broil, sauté, grill, making soups and sauces, and general food prep, proper knife handling, maintaining proper temperature, sanitation, and light dessert knowledge required for plating specifications. - coordinates production charts and oversees requisition procedures. - trains newly hired line/station/pantry cooks to meet standards laid out in the job description. - approves breaks, coordinates end-of-shift breakdown, and cleaning. - keeps all working areas clean and tidy and en...
A housekeeping auxliaris responsible for ensuring cleanliness of public areas to deliver an excellent guest and member experience while managing guest requests and replenishing guest amenities. **what will i be doing?** as a housekeeping auxliar, you are responsible for ensuring cleanliness of public areas to deliver an excellent guest and member experience. a housekeeping auxliarwill also be required to replace guest amenities and assist with guest requests. specifically, you will be responsible for performing the following tasks to the highest standards: + ensure cleanliness of public areas + support in covering pool breaks + clean guest bedrooms and bathrooms + vacuum rooms and corridors + change and replenish bed linen, towels and guest amenities in line with company guidelines + undertake regular deep cleaning tasks + restock and maintain trolley on daily basis + be environmentally aware + dispose of waste accordingly + carry out lost property procedures + manage guest requests in a timely and efficient manner + manage master keys in his/her possesssion + check public areas and toilets taking remedial action where necessary + comply with hotel security, fire regulations and all health and safety legislation + assist other departments wherever necessary and maintain good working relationships **what are we looking for?** a housekeeping auxliarserving hilton brands are always working on behalf of our guests and working with other team members. to successfully fill this role, you should maintain the attitude, behaviours, skills, and values th...
Job requirement : 6+ months of call center or customer service experience, in a multinational company is an required. good to have experience in front desk/ hotel management / back office/travel industry or personal experience using travel products is preferred (booking , reservation, flights, cars, hotels, cruises, vacation packages) is an advantage ; position : inbound - sales (hotel & casinos) experience : minimum 6 months in sales (call center or in-person sales) salary : cop 3.000.000 english level : b2 shifts between : rotational shift 24*7 days off :2 rotating days off between monday and thursday account type : inbound hotel reservation sales about igt solutions igt solutions (igt) is a leading bpm, technology and digital services and solutions company committed to deliver innovation and business excellence across the entire spectrum of travel, transportation and hospitality domain. established in 1998, with 100% focused on the travel industry, we have more than 70 marquee customers globally. igt serves 4 in top 5 airlines, 4 out of top 5 travel companies, 4 out of top 5 hospitality companies. we provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including reservations and sales, customer service, irops management, baggage helpdesk, crew helpdesk, chatbots, robotic process automation, travel analytics and social media services. igt solutions provides equal employment opportunities to all individuals based on jobrelated qualifications and ability to perform a ...
Senior service reliability engineer page is loaded senior service reliability engineer apply remote type hybrid locations bogota time type full time posted on posted 11 days ago time left to apply end date: july 31, 2025 (2 days left to apply) job requisition id r28102 job title senior service reliability engineer ** all cvs must be submitted in english** about the area/department: as part of amadeus hospitality, the main objective of the media division is to drive demand and boost client market shares by advertising their products in all the possible mediums and channels (web searches, web, social, gds, mobile). our customers are hotels who aim to attract more guests, cities or regions who want to attract more visitors as well as airlines who strive to attract more travelers. unlike many media agencies which only rely on third party software to run advertising campaigns, amadeus has created its own advertising platform praised by our customers, for handling unique use cases and allowing a more targeted approach. summary of the role: this platform was built as a microservices architecture , using all the recent technologies like go , scala , python , tensorflow , grpc , graphql , kafka , apache airflow , apache beam , redis , postgresql , deployed in 4 geographical regions across the globe, handling more than 200k transactions per second , relying on a pb-size data warehouse using google bigquery , and an innovative ai running 250k predictions per second, everything being hosted on gcp (google cloud platform). our infrastructure also follows the recent ...
Four seasons is powered by our people. we are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. we know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. at four seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. it comes from our belief that life is richer when we truly connect to the people and the world around us. about the location: on colombia’s caribbean coast, in the historic city of cartagena, four seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. experience the authentic charm of the getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. connect to the lively social scene in four restaurants and lounges. entertain in two ballrooms. then unwind at the spa, fitness centre and two rooftop pools. with timeless style and legendary service, four seasons is shaping cartagena’s new cultural focal point. about the role what you will do - supervise the execution of banqu...
A room attendant is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent guest and member experience while managing guest requests in a timely manner. what will i be doing? as a room attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent guest and member experience. a room attendant will also be required to manage guest requests. specifically, you will be responsible for performing the following tasks to the highest standards: - clean guest bedrooms and bathrooms - vacuum rooms and corridors - change and replenish bed linen, towels and guest amenities in line with company guidelines - undertake regular deep cleaning tasks - restock and maintain trolley on daily basis - report any missing or damaged items to the housekeeping supervisor and own the responsibility to ensure that the items are replaced or repaired to create an uninterrupted or impaired stay for the guest - ensure that all equipment inside and around guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition - be environmentally aware - dispose of waste accordingly - manage guest requests in a timely and efficient manner - comply with hotel security, fire regulations and all health and safety legislation - carry out lost property procedures - assist other departments wherever necessary and maintain good working relationships what are we looking for? a room attendant serving hilton brands is always working on behalf of our guests and working with oth...
This service is set to disconnect automatically after {0} minutes of inactivity. your session will end in {1} minutes. click ok to reset the timer to {0} minutes. you have been signed out. this service is set to sign out after {0} minutes of inactivity. job description - groups coordinator (hot0btxl) work location hilton bogota corferias, avenida el dorado, calle 26, corferias 1629 position overview a groups coordinator , part of the revenue & reservations team, will ensure effective coordination and administration of group room bookings, following the group reservations procedures and contracted services by the customer. responsibilities - adhere to the group yield policy to maximize revenue - develop and maintain a customer database - manage group bookings in all systems according to revenue team guidelines - participate in group room control meetings - handle administrative requests as directed by management - build strong relationships with customers, guests, and team members to understand and serve their needs - ensure complete administration and execution of contracted groups through meetings with customers and internal teams qualifications - strong organizational and administrative skills - positive attitude and excellent communication skills - high commitment to customer service - confident telephone manner - proficiency in it, especially office suite and excel - knowledge of opera pms preferred qualifications - experience with crm systems - background in groups, conference, and events management - degree in a business discipline...
Job description - cook a - banquet (hot0bfte) job number: hot0bfte work locations hilton bogota corferias avenida el dorado, calle 26 corfer corferias 1629 a cook a coordinates and expedites mealtime service on the production line. trains new hires for line/station/pantry cook positions. fills in at any station on the line when the need arises. what will i be doing? as a cook a, you are responsible for preparing and presenting high-quality dishes to deliver an excellent guest and member experience. a cook a will also be required to prepare all mis-en-place and contribute to departmental targets. specifically, you will be responsible for performing the following tasks to the highest standards: - coordinates and expedites the kitchen staff to accelerate service and ensure consistency in food quality and presentation. - prepares all food items according to recipe cards and correct handling procedures. maintains the highest quality and appearance of all foods sent from the kitchen and ensures plates are clean and appetizing. - knowledge of cooking methods including broil, sauté, grill, making soups and sauces, and general food prep, proper knife handling, maintaining proper temperature, sanitation, and light dessert knowledge required for plating specifications. - coordinates production charts and oversees requisition procedures. - trains newly hired line/station/pantry cooks to meet standards laid out in the job description. - approves breaks, coordinates end-of-shift breakdown, and cleaning. - keeps all working areas clean and tidy and ensures no cross-c...
We are longhorn. legendary food and service begins with legendary people. we believe in earning the loyalty of our team members with our strong, diverse culture, well-done benefits and growth opportunities. it takes passion, pride and commitment to create our bold and flavorful food… and we want you to join us. let’s get fired up! for this position, pay will be variable by location - plus tips. our servers can’t fake our energetic, team-oriented culture. they create authentic connections with all our guests while delivering bold, quality food. create guest loyalty by… - demonstrating strong knowledge of our quality menu items - passionately delivering accurate orders while partnering with other team members to ensure all our guests feel at home - providing friendly, well-paced and attentive service and on team longhorn, the benefits sizzle… - your schedule, your way* – conveniently swap shifts using your team member app! - competitive pay, every week - shift meals – sides, salads, soups and more*! - anniversary pay - home for the holidays* – closed on thanksgiving and christmas - discounts both inside and outside of darden restaurant walls* – cellphones, hotels and more! #j-18808-ljbffr...
Are you passionate about hospitality and excellence? join the **nh collection** **team**and work in captivating hotels and resorts in authentic landmark buildings in key destinations across europe, latin america, the middle east, asia and now greater china. you will create an eclectic-elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying great attention to stimulating details to create memorable moments. find your place at nh collection and experience the joy of making guests feel unique in elegant spaces and rooms to unfold. you will provide them with outstanding service and personalised attention. you will be part of a brand that places extraordinary feelings at the heart of everything it does. **what will be your mission?**: as **bellboy/bellgirl**, you will be primarily responsible to greet and welcome all guests to the hotel and help them with their luggage on arrival. make sure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner. **what will you do?**: - greet and assist guests entering and leaving the hotel. - create a straightforward, pleasant process by acting as an approachable contact person for guests. - assist and provide luggage services for hotel guests (storage of luggage, delivery to rooms). - keep an eye on unidentified luggage or objects in hotel premises, and gather lost items in case of claim by guests. - be aware and communicate hotel services available and general safety information. - be knowledgeabl...
A front desk agent junior is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. what will i be doing? as a front desk agent junior, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. specifically, you would be responsible for performing the following tasks to the highest standards: - greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her - assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards - demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries - use up-selling techniques to promote hotel services and facilities and to maximize room...
100% on-site work salary: cop $3,500,000 contract: permanent + legal benefits city: medellín – poblado key responsibilities - handle inbound calls from club members with travel-related questions. - assist members with booking flights, hotels, cruises, and more. - find the best available fares and handle objections to close bookings. - meet and exceed a weekly target of 20+ bookings. - support with changes, cancellations, and updating member information. skills, knowledge & expertise - proven experience in tour and cruise bookings. - excellent communication and customer service skills. - strong computer literacy and internet research abilities. - ability to multitask, stay organized, and work independently. - dependable and proactive with a positive attitude. - prior travel industry experience is required. tipo de puesto: tiempo completo, indefinido...
**additional information** **job number**25100616 **job category**rooms & guest services operations **location**w bogota, avenida carrera 9 #115 - 30, bogota, capital district, colombia **schedule**full time **located remotely?**n **position type** non-management *** our jobs aren’t just about giving guests a smooth check-in and check-out. instead, we want to build and experience that is memorable and unique. our guest experience experts take the initiative to deliver a wide range of services that guide guests through their entire stay. they are empowered to move about their space and do what needs to be done. whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the guest experience expert makes transactions feel like part of the experience. no matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. guest experience experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). doing all these things well (and other reasonable job duties as requested) is critical for guest experience experts - to get it right for our guests and our business eac...
As director of sales & marketing, i will assume full responsibility for the efficient operation of the sales & marketing department to provide exceptional products and services within brand operating standards. my key role is to drive the right busin...
A 2nd chef de partie is responsible for ensuring high levels of food preparation, quality, and consistency to deliver an excellent guest and member experience. what will i be doing? as a 2nd chef de partie, you will be responsible for ensuring high l...
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