Company description **publicis global delivery **is the talent powerhouse of publicis groupe, the largest global communications group. we make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the groupe. in latam, we are over 1,700 passionate employees that love to push boundaries and drive innovative solutions. if you are a risk-taker and love to develop intrepid ideas, pgd is the place for you. **we move people, and people move us!** **job description**: the project manager is the main person responsible for the first tier of production management, from receiving individual tasks, to track each item following a project plan, and also managing a queue making sure every task is completed according to etas and prioritization. - report project progress/status and metrics on a regular basis and deliver to stakeholders - lead production staff meetings. - follow workflow for a production team. - manage different queues. - monitor accuracy and completeness of all assigned tasks - provide guidance and support to the team. **qualifications**: - b2 english profieciency - demonstrated team leadership capability, preferably with teams of 3+ people and project budgets of $250k or more - solid understanding of project management methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings - strong interpersonal, analytical, problem solving, negotiating, influencing, facilitatio...
**descripción de la empresa**: - publicis groupe es el segundo grupo de comunicaciones más grande del mundo, líder en marketing, comunicación y transformación de negocios digitales. como plataforma en la intersección del marketing y la transformación del negocio digital, impulsada a través de la alquimia de la creatividad y la tecnología, publicis groupe se basa en the power of one. publicis groupe ofrece a sus clientes un acceso fluido a la experiência de sus 80 000 talentos en cuatro centros de soluciones: creatividad con publicis communications (publicis worldwide, saatchi & saatchi, leo burnett, bbh, marcel, fallon, msl, prodigious), servicios de medios con publicis media (starcom, zenith, spark foundry, blue 449, performics, digitas), transformación de negocios digitales con publicis. comunicaciones inteligentes y de salud y bienestar con publicis health. las agencias de publicis groupe están presentes en más de 100 países de todo el mundo. fundado en 1926 por marcel bleustein-blanchet, el "padre de la publicidad francesa", publicis groupe está dirigido hoy por su tercer director ejecutivo en su historia, arthur sadoun, presidente y director ejecutivo. maurice lévy, que dirigió la empresa durante 30 años hasta junio de 2017, es hoy el presidente del consejo de supervisión del groupe. **descripción del empleo**: en publicis colombia**: - bogotá** estamos en la búsqueda de un copy mid - senior, una persona con experiência de 3-4 año en el rol y que quiera seguir rompiéndola en una de las agencias más importantes a nível global. buscamos una persona con experi...
Company description publicis global delivery (pgd) is a publics groupe’s production hub, publicis is one of the largest communications groups in the world with over 80,0000 collaborators in over 100 countries. you will have the opportunity to work together with our clients, in a distributed agile environment, where leadership is required but also built along with a senior team. **job description**: we are looking for highly talented and enthusiastic professionals that are passionate about code quality, continuous delivery and continuous improvement. you will have the opportunity to work together with our clients, in a distributed agile environment, where leadership is required but also built along a senior team. responsabilities: - work closely with creative, business, technology and qa teams to ensure the technology will be functional and meet performance targets - own the development of sub-systems and ensure they follow the established technical architecture and design - implement user and business requirements which are composed of multiple development activities or touch various sub-systems - maintain concise and clear documentation on projects as dictated by each capabilitiess guidelines and best practices provide proactive feedback on policies and procedures when an opportunity for improvement exists - perform code reviews and enforce coding guidelines and best practice **qualifications**: - ** english level b1+ or higher** - bs in computer science or related discipline, or equivalent practical experience - between 3-5 years' software development ...
Company description at publicis groupe, we are looking for a lead/senior data analyst fluent in english to join publicis global delivery, the outstanding platform that we created to become a global interconnected network and provide offshore & nearshore solutions for our partners - sister companies´ business worldwide. we are a never sleeps machine of creation that continuously grows and mutates to become a more efficient and collaborative system. a cross-media transformation agent, based in argentina, colombia, costa rica and mexico, that provides centralized expertise of all publicis global services' capabilities to enable consistent and standardized delivery across media, production, commerce, content, data & technology....
Company description join our team at publics groupe publicis is one of the largest communications groups in the world with over 80,0000 collaborators in over 100 countries. we are looking for highly talented and passionate people interested in working with international clients, in face new challenges in a company that offers you professional growth, flex time, work from home and even more. we believe in making the impossible happen and we think you can make magic real. **job description**: - create and maintain test automation frameworks using software development methodologies and defined technologies taking into consideration processes as ci/cd and multiple environments - create and maintain non-functional tests (ada, security, performance, etc.) - work across teams under agile methodologies participating under the qa role actively, identifying requirements and analyzing design specifications with the team and communicating in english with technical and non-technical members - perform qa technical testing tasks like api and database testing interpreting queries and database tables relations - create and track bugs/defects - create manual test scenarios for automation test cases, identifying and prioritizing the ones who are most suitable for automation testing to achieve the best coverage - sending status reports informing about status of the testing process, basic metrics, results of tests and raising relevant priority issues and risks - create level of effort - loe estimates - ensure content and structure of testing artifacts is documented and maintai...
Company description at publicis groupe, we are looking for a **senior copywriter **fluent in english fluent in english to join our production hub at publicis global delivery, our talent powerhouse, the global interconnected network that provide offshore & nearshore solutions for our partners - sister companies´ business worldwide. we are a never sleeps machine of creation that continuously grows and mutates to become a more efficient and collaborative system. a cross-media transformation agent, based in argentina, colombia, costa rica and mexico, that provides centralized expertise of all publicis global services' capabilities to enable consistent and standardized delivery across media, production, commerce, content, data & technology. **job description**: **what you’ll do**: this role will be responsible for analysis/reporting, data strategy, and optimization recommendations to enable social campaigns. **day-to-day, your role includes**: the role combines a passion for finding opportunity areas in the social program supported by deep analysis and insights, all stemming from your natural curiosity and need to understand the "why" behind data. this analyst will also assist the team in analyzing content and identifying overall program success and marketing opportunities that could increase performance of the campaigns. **qualifications**: **we’re looking for strong, impactful work experience, which typically includes**: - great experience in the digital industry for **at least **4** **years. - advanced english level minimum** **c1**: - proficiency and prove...
Company description join our team at publics groupe in pgd. publicis is one of the largest communications groups in the world with over 80,0000 collaborators in over 100 countries. we are looking for highly talented and passionate people interested in working with international clients, in face new challenges in a company that offers you professional growth, flex time, work from home and even more. we believe in making the impossible happen and we think you can make magic real. **job description**: **responsibilities**: - perform daily qa tasks (defect tracking, testing, test case design, etc.) - perform functional testing - analyze requirements and keep track of the new requirements for the project - employ specs/use cases/business rules to develop test cases and scripts - report critical issues and work with superiors to resolve them - prepare and update qa documentation (e.g. test plans, test cases, test strategy) - generate project status reports - mentor functional analysts - promote a culture that is oriented towards quality and productivity **qualifications**: - english proficiency - 4 to 5 years of experience in qa - experience in functional testing - experience in accessibility testing - experience in test case execution and creation - experience creating test cases and qa progress reports - experience using jira and confluence - front-end html/css/js analysis & testing - http and ajax web server<>client understanding - process flexibility and comfort working with many client-specific standards, processes, and tools - web testing fr...
Company description publicis global delivery is the talent powerhouse of publicis groupe, the largest global communications group. we make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the groupe. in latam, we are over 1,700 passionate employees that love to push boundaries and drive innovative solutions. if you are a risk-taker and love to develop intrepid ideas, pgd is the place for you. - we move people, and people move us!_ **job description**: you will be responsible to support the media operations team with processes, systems management and general operations tasks as delegated. so, in this position, you will become very familiar with administrative processes and reporting and you will need to have an analytic mindset, proactive problem-solving skills, and an eye for detail. **qualifications**: - english **b2+**: - knowledge of microsoft office software (specifically excel and powerpoint) - excel (conditional formulas, vlookups, pivot tables, others). - 2-3 years accounts receivable and billing experience in a client services industry. - strong communication, analytics and problem-solving skills - detail-oriented and comfortable working with numbers - ability to thrive in a fast-paced environment - strong team player with the ability to work on own initiative and occasionally unsupervised additional information **_ join our global team!_...
**descripción de la empresa**: - publicis groupe es el segundo grupo de comunicaciones más grande del mundo, líder en marketing, comunicación y transformación de negocios digitales. como plataforma en la intersección del marketing y la transformación del negocio digital, impulsada a través de la alquimia de la creatividad y la tecnología, publicis groupe se basa en the power of one. publicis groupe ofrece a sus clientes un acceso fluido a la experiência de sus 80 000 talentos en cuatro centros de soluciones: creatividad con publicis communications (publicis worldwide, saatchi & saatchi, leo burnett, bbh, marcel, fallon, msl, prodigious), servicios de medios con publicis media (starcom, zenith, spark foundry, blue 449, performics, digitas), transformación de negocios digitales con publicis. comunicaciones inteligentes y de salud y bienestar con publicis health. las agencias de publicis groupe están presentes en más de 100 países de todo el mundo. fundado en 1926 por marcel bleustein-blanchet, el “padre de la publicidad francesa”, publicis groupe está dirigido hoy por su tercer director ejecutivo en su historia, arthur sadoun, presidente y director ejecutivo. maurice lévy, que dirigió la empresa durante 30 años hasta junio de 2017, es hoy el presidente del consejo de supervisión del groupe. **descripción del empleo**: en publicis colombia**: - bogotá** estamos en la búsqueda de un copy mid - senior, una persona con experiência de 3-4 año en el rol y que quiera seguir rompiéndola en una de las agencias más importantes a nível global. buscamos una persona con experiênci...
Company description publicis global delivery is the talent powerhouse of publicis groupe, the largest global communications group. we make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the groupe. in latam, we are over 1,700 passionate employees that love to push boundaries and drive innovative solutions. if you are a risk-taker and love to develop intrepid ideas, pgd is the place for you. we move people, and people move us! **job description**: - the technical architect is responsible for leading technical architect teams, scoping and developing complex, enterprise - is an experienced software architect of demanding and complex systems that integrate content management systems and e-commerce platforms. - manages the development team and makes technical decisions. this individual must effectively collaborate with other technical architects, project managers and product owners. the ta assumes executive ownership of front-end and back-end development activities and ensures the successful delivery of solutions. - leads technical presentations to clients, helps build client relationships, and facilitates collaboration with other groups such as creative, business and technology. the ta must assess technical tendencies and decide on the adoption of emerging technologies across the company. **responsibilities**: - act as the main technical point of contact with other teams such as creative, business and technology throughout all phases of a project lifecycle - act as a technical point o...
Company description join our team at publics groupe publicis is one of the largest communications groups in the world with over 80,0000 collaborators in over 100 countries. we are looking for highly talented and passionate people interested in working with international clients, in face new challenges in a company that offers you professional growth, flex time, work from home and even more. we believe in making the impossible happen and we think you can make magic real. **job description**: - perform daily qa tasks (defect tracking, testing, test case design, etc.) - perform functional testing - analyze requirements and keep track of the new requirements for the project - employ specs/use cases/business rules to develop test cases and scripts - report critical issues and work with superiors to resolve them - prepare and update qa documentation (e.g. test plans, test cases, test strategy) - generate project status reports - mentor functional analysts - promote a culture that is oriented towards quality and productivity **qualifications**: - 3 to 5 years of experience in qa - english level b2 or higher - experience in functional testing - experience in test case execution and creation - experience creating test cases and qa progress reports - experience using jira and confluence - front-end html/css/js analysis & testing - http and ajax web server<>client understanding process flexibility and comfort working with many client-specific standards, processes and tools - web testing from visual design through html templating to final web front-end - ...
Company description join our team at publics groupe publicis is one of the largest communications groups in the world with over 80,0000 collaborators in over 100 countries. we are looking for highly talented and passionate people interested in working with international clients, in face new challenges in a company that offers you professional growth, flex time, work from home and even more. we believe in making the impossible happen and we think you can make magic real. **job description**: - software engineering/web development degree or equivalent experience - 1-3 years’qa related experience - familiarity with functional testing - familiarity with test case execution - familiarity with test case creation - english level b1 or higher **qualifications**: - analytical and detail-oriented-capable of working as a team player-willingness to learn new technologies-understanding of front-end web technologies (e.g. html/css/javascript)-understanding of back-end technologies (e.g. java/.net)-familiarity with project and bug tracking tools (e.g. jira, bugzilla, quality center)-familiarity with test case management tools (e.g. spiratest, testlink) additional information** benefits**: - access to prepaid medical plan - employee engagement activities and events - work from home - flexible schedule - prodigious academy - technical trainings, soft skills development, technical certifications, access to online libraries and e-learning platforms - find your path program - you will have a coach that will support and help you grow - level up program...
**descripción de la empresa**: publicis groupe is the third largest communications group in the world, a leader in marketing, communication and digital business transformation. as a platform at the intersection of marketing and digital business transformation, driven through the alchemy of creativity and technology, publicis groupe is built on the power of one. publicis groupe offers its clients seamless access to the expertise of its 80,000 talents across four solution hubs: creative with publicis communications (publicis worldwide, saatchi & saatchi, leo burnett, bbh, marcel, fallon, msl, prodigious), media services with publicis media (starcom, zenith, spark foundry, blue 449, performics, digitas), digital business transformation with publicis.sapient and health & wellness communications with publicis health. publicis groupe’s agencies are present in over 100 countries around the world. founded in 1926 by marcel bleustein-blanchet, the “father of french advertising”, publicis groupe is today led by its third ceo in its history, arthur sadoun, chairman & ceo. maurice lévy, who led the company for 30 years until june 2017, is today the chairman of the groupe’s supervisory board. **descripción del empleo**: - se busca director creativo (arte) para uno de los clientes más grandes de leo burnett; - con mínimo 10 años de experiência, es fundamental que tenga experiência demostrada en manejo de cuentas grandes, liderazgo de grandes equipos de trabajo, organización con muy buen relacionamiento y servicio al cliente. **requisitos**: - mínimo 10 años de experiência...
Company description at publicis groupe, we are looking for a delivery director fluent in english to join publicis global delivery, the delivery center that we created to become a global interconnected network and support our sister companies´ business worldwide. **job description**: by joining our team you will work with all the data capability teams and with the data capability svp on developing and managing relationships across all groupe agency partners. you will manage day-to-day relationships with clients, serving as the primary point of contact to support the overall development of the business´ accounts and clients globally. **day-to-day, your role includes**: - establish specific goals and kpis that indicate success and ensure tactics help achieve those goals. - drive country level strategic planning, and oversee the implementation of business plans, strategies, budgets and forecasts that reflect and deliver upon the longer-term global objectives and priorities established. - establish an environment that facilitates and motivates employees to work toward the achievement of organizational goals by helping develop career paths, training programs, and team-building activities - help ensure the proper operational controls, administrative/reporting procedures, and people/systems in place to effectively grow while ensuring operating efficiency - overall utilization management, team optimization, prioritization, contract management for the teams - prepare and present reports, analyses, and findings to leadership and partner qualifications** we’re looking fo...
Descripción de la empresa publicis global delivery is the talent powerhouse of publicis groupe, the largest global communications group. we make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the groupe. in latam, we are over 1,700 passionate employees that love to push boundaries and drive innovative solutions. if you are a risk-taker and love to develop intrepid ideas, pgd is the place for you. we move people, and people move us! descripción del empleo prácticas en el departemento de recursos humanos en el área de l&d.; **requisitos**: estudiante de ultimo semestre interesado en l&d.; información adicional - employee engagement activities and events - wfh - technical trainings, soft skills development, technical certifications, access to online libraries and e-learning platforms - find your path program - you will have a coach that will support and help you grow...
Company description publicis global delivery is the talent powerhouse of publicis groupe, the largest global communications group. we make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the groupe. in latam, we are over 1,700 passionate employees that love to push boundaries and drive innovative solutions. if you are a risk-taker and love to develop intrepid ideas, pgd is the place for you. we move people, and people move us!...
Company description join our team at publics groupe publicis is one of the largest communications groups in the world with over 80,0000 collaborators in over 100 countries. we are looking for highly talented and passionate people interested in working with international clients, in face new challenges in a company that offers you professional growth, flex time, work from home and even more. we believe in making the impossible happen and we think you can make magic real. **job description**: the qa engineer (qae) is an experienced qa analyst with a technical background (i.e. programming skills). a qae is responsible for writing and controlling test plans, and helps in complex manual, mobile and non-functional testing. the individual in this position must be comfortable assisting test automation tasks, such as writing automated scripts, running automated test suites and preparing reports. assistance to management in loe estimations may be required. finally, the qae must show mentoring skills. **qualifications**: software engineering/web development degree - 5+ years’ qa related experience - experience in software development and/or web development methodologies - experience in functional testing - experience in non -unctional testing - proficiency creating test plans, test cases, status reports - english level b2 or higher - istqb (foundation) certified is desired - experience performing test automation/ada/performance or security testing additional information** benefits**: - access to prepaid medical plan - employee engagement activities and events - work ...
Company description at publicis groupe, we are looking for a** data scientist **fluent in english to join our data science hub at publicis global delivery, our talent powerhouse, the global interconnected network that provide offshore & nearshore solutions for our partners - sister companies´ business worldwide. we currently have hubs in argentina, colombia and costa rica and we are offering the amazing opportunity to take part of a globally distributed team that has a knack for understanding data and telling the story of why it matters. by joining our team, you´ll be working to uncover deep analytical insights to drive high-impact results to our international clients, having the unique opportunity to be part of a great variety of projects in a flexible, fast-paced and multicultural environment that is always growing and mutating. **job description**: - +2 years´ experience as a data scientist - degree in economics, mathematics, statistics or similar field - performing quantitative data analysis. report writing and presenting findings - data querying languages (e.g., sql), scripting languages (e.g., python), or statistical/mathematical software (e.g., r, sas, matlab) - strong applied machine learning experience including but not limited to: - regression (logistic/linear/glms/ridge/lasso) - tree based (xgboost, lightgbm, rf) - clustering (kmeans/rfm/hierarchical/hdbscan) - experience in at least one deep learning framework: tensorflow, pytorch, keras, mxnet, gluon - experience using sql, python, modeling, cluster analysis - experience developing relevant a...
**job description**: at publicis groupe, we are looking for a **print production manager** fluent in english fluent in english to join our production hub at publicis global delivery, our talent powerhouse, the global interconnected network that provide offshore & nearshore solutions for our partners - sister companies´ business worldwide. we are a never sleeps machine of creation that continuously grows and mutates to become a more efficient and collaborative system. a cross-media transformation agent, based in argentina, colombia, costa rica and mexico, that provides centralized expertise of all publicis global services' capabilities to enable consistent and standardized delivery across media, production, commerce, content, data & technology. **what you’ll do**: the production manager’s primary responsibility is the management and execution of print production and direct mail campaigns. working knowledge is highly recommended in print (sheet fed, web, inline, dvpod), paper, imaging, highly complex variable, lettershop, fulfillment and usps requirements. experience in an agency environment is a plus. in addition to production management, this position will require someone with strong communication skills. **qualifications**: **we’re looking for strong, impactful work experience, which typically includes**: - manage production activities on assigned accounts, collaborating with internal teams, from concept development through completion. - involvement in creative reviews, printer’s proofs reviews, assisting in the writing of print, imaging and lettershop instruct...
Company description publicis global delivery is the talent powerhouse of publicis groupe, the largest global communications group. we make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the groupe. in latam, we are over 1,700 passionate employees that love to push boundaries and drive innovative solutions. if you are a risk-taker and love to develop intrepid ideas, pgd is the place for you. we move people, and people move us! **job description**: - you’re a creative with strong design chops who can work well with others at all levels - you have a powerful digital-focused portfolio - you can generate visual concepts for marketing campaigns - you’re able to iterate in a fast-paced environment - you possess communication and presentation skills that allow you to articulate your innovative visual ideas and design choices - you actively participate in brainstorms and other idea-generating team sessions - you have a strong grasp of the latest and emerging technologies, site and social trends and techniques **qualifications**: - proven working experience for at least 3 years. - advanced english level minimum b2 - must have a portfolio of professional projects that shows graphic design and conceptualization skills - open to incorporate feedback and take/give direction - team player with strong communication and presentation skills - ability to work remotely - versatile to work in different media - detail-oriented - self-management skills - knowledge of motion graphics is a plus...
Company description at publicis groupe, we are looking for a associate** principal creative designer **fluent in english fluent in english to join our production hub at publicis global delivery, our talent powerhouse, the global interconnected network that provide offshore & nearshore solutions for our partners - sister companies´ business worldwide. we are a never sleeps machine of creation that continuously grows and mutates to become a more efficient and collaborative system. a cross-media transformation agent, based in argentina, colombia, costa rica and mexico, that provides centralized expertise of all publicis global services' capabilities to enable consistent and standardized delivery across media, production, commerce, content, data & technology. additional information - access to prepaid medical plan provided by prodigious - employee engagement activities and events - days of work from home - flexible schedule - prodigious academy - technical trainings, soft skills development, technical certifications, access to online libraries and e-learning platforms - english language training by a professional language teacher - find your path program - you will have a coach that will support and help you grow - level up program - attend conferences, trainings and more (in col or other countries) - help others get better: conducting trainings and get rewarded for it...
Company description at publicis groupe, we are looking for a** senior data engineer **fluent in english to join our data science hub at publicis global delivery, our talent powerhouse, the global interconnected network that provide offshore & nearshore solutions for our partners - sister companies´ business worldwide. we currently have hubs in argentina, colombia and costa rica and we are offering the amazing opportunity to take part of a globally distributed team that has a knack for understanding data and telling the story of why it matters. by joining our team, you´ll be working to uncover deep analytical insights to drive high-impact results to our international clients, having the unique opportunity to be part of a great variety of projects in a flexible, fast-paced and multicultural environment that is always growing and mutating. **job description**: the data operations team's mission is to define, modernize, centralize, and steward all foundational elements of data management and enable delivery of value-driven analytics-ready data at scale across all lines of business and ensure that our operations are efficient and effective. as a senior data engineer on the data operations team, you are responsible for managing data governance and workflow automation processes. you will be part of a team responsible for developing and delivering our gcp platform. you will support end-to-end workflows while actively collaborating with different internal stakeholders to assess data needs. the role offers an excellent opportunity for growth and to work on a wide variety o...
Company description at publicis groupe, we are looking for a data analyst fluent in english to join publicis global delivery, the outstanding platform that we created to become a global interconnected network and provide offshore & nearshore solutions for our partners - sister companies´ business worldwide. we are a never sleeps machine of creation that continuously grows and mutates to become a more efficient and collaborative system. a cross-media transformation agent, based in argentina, colombia, costa rica and mexico, that provides centralized expertise of all publicis global services' capabilities to enable consistent and standardized delivery across media, production, commerce, content, data & technology. **job description**: **what you’ll do**: we are offering the amazing opportunity to take part of a global distributed team that has a knack for understanding data and telling the story of why it matters. by joining our team you´ll be developing creative analytics solutions to bring actionable insights to our international clients and have the unique opportunity be part of a great variety of projects in a flexible, fast-paced and multicultural environment that is always growing and mutating. **qualifications**: **we’re looking for strong, impactful work experience, which typically includes**: - between 1-2 years' experience within an analytics function. - english proficiency required - knowledge of visual techniques for dashboards development - etl basic skills are required (alteryx is a plus) daily responsibilities and tasks: - develop and main...
Company description publicis global delivery is the talent powerhouse of publicis groupe, the largest global communications group. we make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the groupe. in latam, we are over 1,700 passionate employees that love to push boundaries and drive innovative solutions. if you are a risk-taker and love to develop intrepid ideas, pgd is the place for you. we move people, and people move us! job description we are looking for highly talented and enthusiastic professionals that are passionate about code quality, continuous delivery and continuous improvement. you will have the opportunity to work together with our clients, in a distributed agile environment, where leadership is required but also built along a senior team. responsabilities: - work closely with creative, business, technology and qa teams to ensure the technology will be functional and meet performance targets - own the development of sub-systems and ensure they follow the established technical architecture and design - implement user and business requirements which are composed of multiple development activities or touch various sub-systems - maintain concise and clear documentation on projects as dictated by each capabilitiess guidelines and best practices - provide proactive feedback on policies and procedures when an opportunity for improvement exists - perform code reviews and enforce coding guidelines and best practice qualifications - ** english level b2 or higher**: - b...
Your role support specialists provide first-line response to end user incidents received via service desk requests and office operational requirements. support specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. the success of this position is linked to the overall performance of the team: the ability to cross-train other team members; and to share critical information in the goal of excellent customer service. support specialists are primarily responsible for returning staff to billability as quickly as possible after a technology failure. because the overall success of the technology support infrastructure is dependent upon this collaboration, support specialists are expected to be prodigious communicators and to share a hunger for knowledge about current and new technologies. this position demands advanced knowledge of microsoft o365 services, power bi, pc, laptop, printer and server hardware and between three and five years of experience in it support in large dynamic environments. combined with a proven sense of ownership and excellent customer service, this support individual provides first and second level support in response to service desk incidents and requests from onsite and remote office clients with minimum supervision and direction. it is critical for this position that clients (end users) experience mínimal downtime. this position empowers the team’s effort with focus on proven problem-solving process skills with an...
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