Join or sign in to find your next job join to apply for the software engineer specialist role at scotiabank 1 week ago be among the first 25 applicants join to apply for the software engineer specialist role at scotiabank requisition id: 228478 thank...
Requisition id: 225837 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always commit...
Requisition id: 228994 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose detail-oriented and business-driven business analyst with a strong background in data discovery, cross-functional collaboration, and analytical reporting. proven ability to bridge the gap between business needs and technical solutions by translating complex requirements into actionable insights. skilled in identifying data-driven opportunities, enhancing business processes, and enabling informed decision-making across organizational levels. experienced in working with smes, data engineers, and stakeholders across diverse domains, with a solid foundation in data analytics, process optimization, and modern reporting tools. adept at managing end-to-end analysis workflows in agile and hybrid environments, with a strong focus on accuracy, clarity, and delivery impact. accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. data discovery identify and document data sources, flows, and gaps relevant to business initiatives. collaborate with data engineering teams to understand infrastructure, schemas, and data lineage. conduct stakeholder interviews to uncover analytical needs and use cases. sme collaboration partner with subject matter experts (smes) acros...
Requisition id: 232966 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. cybersecurity investigator, international cybersecurity & data investigations scotiabank’s threat monitoring & response (tmr) team is responsible for detecting, monitoring, and investigating threats. we are responsible for the coordination of key programs that impact all divisions within the cybersecurity operations (csops) organization and all of information security & controls (is&c). the role: reporting to the manager, enterprise cybersecurity investigations the cybersecurity investigator works on network environment and data security cases stemming from the bank’s various security controls. the cybersecurity investigator works with a variety of technologies and business lines to remediate and contain events that pose a network or data risk to the bank. is this role right for you? you thrive in a fast-paced environment coordinating multiple issues and threats that can be occurring simultaneously. you love to learn about new threats that can impact both the organization and its customers. you are adept at problem solving, collaborating across the organization to solve complex problems. you are passionate about good customer service. you love to communicate, and thrive on communicating clear, accurate updates on issues, problems, and cases. you...
Requisition id: 233470 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. manager, it operational readiness & release management as an operational readiness & release manager, you will be responsible for facilitating the efficient and successful delivery of software releases, ensuring it operational readiness, actively participating in global release management initiatives, and collaborating closely with the change management to streamline the introduction of changes into the production environment. act as enabler and facilitator in order to provide successful user support to all stakeholders. you will also help ensure that all it deployments adhere to governing regulations, scotiabank’s standards policies, processes and procedures for compliance. is this role right for you? in this role you will: · you thrive in a day to day operations type environment that is governed by processes and procedures. · you don’t shy away from fostering effective communication channels and stakeholder engagement. · you thrive at identifying and communicating all residual project risks for acknowledgment by appropriate management personnel and work on mitigation strategies. · you are able to provide constant and tailored training /education of the current processes to end users. · you are keen at contributing to the development of best pr...
Requisition id: 231475 we are committed to investing in our employees and helping you continue your career at scotiagbs purpose the role requires the incumbent to assist in the implementation of the qc program for cls operations the incumbent is responsible for reviewing the accuracy and integrity of various information including but not limited to deal set up and servicing, data, reconciliation, and record keeping aspects of the department. accountabilities • review credit agreements and loan documentation. • perform a post-review of set up of new facilities in loan iq, as well as other types of transactions that are in scope for corporate lending services • record discrepancies in deal set up/ servicing, report the observations, and track the resolution of the observations to closure. • maintain the qc database and ensure accuracy of data. • provide input to enhance the quality assurance program for the corporate loan book. • assist in preparing information required for audit and regulatory requests including collating information. • other duties and activities as may be assigned from time to time. reporting relationships primary manager: manager - quality control direct reports: none dimensions • supports business units in scope of cls operations • the incumbent should be able, on his/her own initiative, to resolve issues and recognize the need to involve his/her supervisor/s and/or subject matter experts when required. • be able to work in a fast-paced environment requiring the ability to manag...
Banco colpatria del grupo scotiabank requiere profesional senior riesgo de mercado fiduciaria. perfil: profesionales graduados en administración de empresas, economía, ingeniería industrial, finanzas, estadística o carreras afines al sector financiero. objetivo del cargo: estará a cargo de diseñar, desarrollar iniciativas que promuevan el adecuado funcionamiento de procesos de identificación, medición, control y monitoreo de los riesgos de mercado y liquidez, con foco en fiduciaria. conocimientos indispensables en la regulación en riesgo de mercado y liquidez y regulación sector fiduciario, herramientas estadísticas, excel avanzado y macros. inglés (70%). mínimo 4 años de experiencia sistemas de riesgo de mercado y liquidez en iduciarias y sector financiero. salario básico promedio de 6000000 a 6500000 + prestaciones legales y extralegales + contrato a término indefinido directamente con el banco....
Requisition id: 230574 thanks for your interest in scotiagbs, the best campus in bogota. join a purpose driven winning team, committed to results, in an inclusive and high-performing environment. purpose contributes to the overall success of the global technology services - enterprise process management & compliance’s it service management (itsm)’s governance, data analytics & reporting globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. accountabilities: work closely with various stake holders like senior manager, team members, technology & business stakeholders. primary responsibility will be gathering, understanding & documenting the analytics requirements . providing analytical solutions using sap business objects, ssis , powerbi, etc.. perform quality assurance processes on deliverables to verify accuracy to specifications. perform deployment between environments in sap-bi & ssis platform . manage dev, qa, prod & dr bi environments. tech skills: 3+ hands-on experience with data modeling, and business requirements gathering/analysis. 3 + demonstrated experience and expertise in data management platforms,etl development (ssis), business intelligence and analytics systems (sap business objects platforms, sap analytics cloud) hands-on experience in ssis development. experience with data connections, data foundations, semantic layers, universes (...
Requisition id: 228995 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose the agile delivery manager will drive the successful delivery of data products for international banking by combining the roles of a scrum master, data delivery specialist, and stakeholder facilitator. this role ensures that data engineering teams operate efficiently within an agile framework, delivering high-quality, scalable data solutions that meet the complex needs of global banking stakeholders. the agile delivery manager will foster collaboration, remove impediments, and align team efforts with strategic business objectives to enable data-driven decision-making. accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. agile process leadership: act as a scrum master, facilitating agile ceremonies (e.g., sprint planning, daily stand-ups, retrospectives) to ensure effective team collaboration, adherence to agile principles, and continuous improvement in delivery processes. data product delivery: oversee end-to-end delivery of data products, ensuring alignment with banking requirements, data quality standards, and regulatory compliance (e.g., gdpr, basel iii). coordinate with data engineers to prioritize and deliver data pipelines, analytics platforms...
Id de la solicitud: 225504 programa de referido de empleados – probable pago: $200,000.00 estamos comprometidos a invertir en nuestros colaboradores y ayudarles a continuar su carrera profesional en scotiatech. position: cybersecurity analyst , security platforms engineering - onboarding and delivery purpose contributes to the overall success of the onboarding and delivery team in the security platforms engineering department in canada and globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. accountabilities · champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge. · work collaboratively within a team of security professionals and across the organization in matters of security, logging, and custody of security events and troubleshooting. · respond to incidents; resolve, triage, or escalate as appropriate to meet and exceed sla metrics. · support and maintain key production systems, ensuring 7/24 availability. · document and keeping comprehensive records of log sources, configurations, analysis procedures, troubleshooting and incident reports. · provide input to management reporting including executive summaries, condition status reporting, statistics, and action item tracking. · knowledge of various operating systems such as (linux, windows, aix, as400 and so on) · familiarity w...
Purpose provides advisory, leadership and oversight over the global communications supervision procedures on behalf of gbm internal controls to ensure compliance with the code of conduct, internal policies & procedures, global fx code, industry standards and applicable regulatory requirements. oversees and enhances ongoing operational processes, procedures, and manages business changes to align with regulatory changes. this incumbent contributes to the overall success of the communications surveillance team ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies, and procedures. accountabilities - leadership: leads a team of managers and senior analysts in the execution of the global communications supervision procedures, inclusive of directing and/or supporting reviewing activities, and ensuring they are conducted expertly, professionally, and effectively. - leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader bank relationships, systems, and knowledge. - manages ambiguity surrounding the initiatives/projects. - ensures their team is effective, producing positive results, and adjusts team focus as needed. - business knowledge: maintains expert knowledge of bank and gbm processes, policies, procedures, applications, and products related to global communications supervision procedures. - documentation & audit readiness: ensure the team keeps high-risk regulatory and operational controls current, along with other d...
Job description press tab to move to skip to content link select how often (in days) to receive an alert: requisition id: 223253 employee referral program – potential reward: $400,000.00 we are committed to investing in our employees and helping you continue your career at scotiatech. position: software engineer lead purpose cca technology – retail digital engineering team is currently looking for a senior back-end developer who can help code for api and microservices layer using node.js (preferably express.js). must have (5+ years) - experience working with authenticated, customer-focused applications - experience with node.js framework, preferably express.js - experience with sinon (mocking, stubs), and redis - experience working with json web token authorization - experience working with database technology such as sybase - experience in working with scalable containerized systems in public cloud (azure, kubernetes) - strong experience with apm tools, such as dynatrace, splunk, etc. - proficient understanding of code versioning tools, such as git - comfortable using tools such as jira, confluence, jenkins, bitbucket, etc. - knowledge of object-oriented and functional design - experience with modern js toolsets (es6+, webpack, babel, jest, protractor) - experience in productionizing node.js servers - deep knowledge of agile principles and adaptability to new environments - excellent communication skills, including the ability to explain technical details in human terms nice-to-have - prior fi / banking experience preferred - prior w...
Title: business solutions support specialist requisition id: 215838 we are committed to investing in our employees and helping you continue your career at scotiatech. purpose the support engineer will be working in a cross functional technology team responsible for the bank's customer data and will contribute to the overall success of the team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are following governing regulations, internal policies, and procedures. the incumbent should be a self-starter and be able to work independently with little or no supervision. they should have strong communication skills, a client focused mindset, and take accountability and ownership of tasks. accountabilities - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. - contributes to a customer focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge. - experience coding in a professional environment, taking requirements from concept to production use. - ability to work collaboratively and communicate clearly and concisely with both technical and non-technical audiences. - understand how the bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. - troubleshoot production incidents, job failures, and provide support for production applications. - analyze and resolve...
Requisition id: 171677 we are committed to investing in our employees and helping you continue your career at gsglobales. bilingual customer care advisor – canadian banking propósito contribuye al éxito general del banco de canadá operando en scotiagbs colombia contact centre a nivel global, garantizando que los objetivos, planes e iniciativas individuales específicas se lleven a cabo o se cumplan en apoyo a las estrategias y objetivos de negocios del equipo. el agente de servicio al cliente ofrece un servicio de calidad a los clientes internos y externos mediante la entrega de una resolución rápida, precisa y profesional a consultas por teléfono, en línea y por escrito, mediante el uso efectivo del modelo de experiencia del cliente. la resolución incluye la culminación precisa de todas las actividades y operaciones requeridas. es responsable de fortalecer la relación con el cliente mediante la identificación y discusión de las necesidades y la oferta de productos y servicios adecuados. será medido por los objetivos establecidos. prácticas de ventas proseguir activamente operaciones eficaces y eficientes en sus áreas, asegurando mecanismos de control adecuados para cumplir obligaciones relacionadas con riesgos operacionales, cumplimiento normativo, lavado de dinero, financiamiento del terrorismo y conducta empresarial, siguiendo los marcos y manuales de la organización. responsabilidades - actuar como portavoz de la cultura centrada en el cliente, fortaleciendo relaciones y aprovechando los recursos del banco. - considerar el apetito y cultura de r...
Press tab to move to skip to content link select how often (in days) to receive an alert: thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose the business banking technology team is seeking an etl developer who will be responsible for ideation support, design, development, and implementation of software to ensure continuous improvement and evolution in the business banking salesforce ecosystem. accountabilities - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge. - works with key stakeholders within all business functions to align technology solutions with business strategies. - gathers requirements from business units and translates those to programmers and developers. - prepares cost-benefit and return-on-investment analyses to aid in decisions on system implementation. - reading and writing sql queries - prepares cost-benefit and return-on-investment analyses to aid in decisions on system implementation. - demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities. - supports one or more highly complex business processes. - works on multiple projects as a project team member - serves as a liaison between the business community and the it organization ...
Requisition id : 223521 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose cca technology – retail digital engineering team is seeking a senior full stack developer (production support) who is proficient in - react js, node js & spring boot to help design, develop, implement and support cloud-based application / s for customers in the caribbean region. this developer will be working with a team of developers in toronto, dominican republic, chile to implement the solution. this position will require developer to carry support phone and provide after-hour support for incidents and implementations as needed the successful candidate will have the opportunity to be extended for further projects, based on needs. accountabilities - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. - design, develop, and implement cloud-based applications, using in-demand languages and technologies (e.g. react js, node js, springboot) - understand how the bank’s risk appetite and risk culture should be incorporate into in day-to-day activities and decisions. - actively pursues effective and efficient operations of his / her respective areas in accordance with scotiabank’s values, its code of conduct and the global sales principles, while ensurin...
Press tab to move to skip to content link select how often (in days) to receive an alert: thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose the role contributes to the overall success of the global change management process by ensuring that technology changes within production are effectively planned, tested, scheduled, implemented, and verified, while applying risk mitigation controls to maintain stability with the production environment, and adhering to governing regulations, scotiabank’s standards, policies, processes, and procedures for compliance. accountabilities - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. - uses established standards, agreed-upon methods, requirements, precedents, and technical judgment to deliver on a range of assignments related to change management operations. - supports the daily operation of change management operations to ensure good execution and compliance and identifies any non-compliance concerns. - applies working conceptual and practical knowledge in a technical discipline, understands standards, and mitigates issues and deviations from these standards. - gathers information and requirements to solve problems and tests solutions to ensure they meet the required standards. - p...
Press tab to move to skip to content link select how often (in days) to receive an alert: requisition id: 225449 we are committed to investing in our employees and helping you continue your career at scotiatech. purpose contribute to the overall success of global hr technology ensuring specific individual goals, learning opportunities, plans, and initiatives are executed / delivered in support of the team’s business strategies and objectives. ensure all activities conducted are in compliance with governing regulations, internal policies, and procedures. accountabilities - champion a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. - collaborate with teammates to plan, design, develop, test, and maintain web-based business applications. this team is located in both canada and colombia. - develop and unit test applications in accordance with established standards. - apply best development and design practices and participate in peer reviews of solution designs and related code. - understand java technologies. - develop, refine, and tune continuous integrations between applications. - analyze and resolve technical and application defects with excellent troubleshooting and debugging skills. - assess opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties. - adhere to high-quality development principles while delivering solutions on time. - provide third-level support to business users....
Press tab to move to skip to content link select how often (in days) to receive an alert: requisition id: 228757 employee referral program – potential reward: $0,00 we are committed to investing in our employees and helping you continue your career at scotiatech. purpose reporting to the senior manager, ensures smooth operation of applications by addressing user issues, analyzing problems, and implementing solutions. this role involves direct interaction with users, either internally or externally, to resolve software-related challenges. accountabilities - you will provide system analysis, object oriented design / programming, technical documentation, and support for existing and new applications and systems. - you will work with project teams to refine technical requirements and provide technical design and guidance based on industry best practices. - you will perform coding, unit testing, debugging, documenting and implementing of applications and scripts. - you will participate in estimation and planning of development efforts required for various projects and enhancements. - you will maintain, support and enhance existing applications. - you will participate in production issue analysis and perform root cause analysis for production issues and implementation issues. - you will assist the product owner, solutions architect and business analysts in discovering the current system behavior and provide recommendations on improving the current system. education / experience / other information - bachelor’s degree in computer science, engineerin...
Requisition id: 223192 employee referral program – potential reward: $400,000.00 we are committed to investing in our employees and helping you continue your career at scotiatech. position: quality assurance automation engineer specialist purpose: cca technology – retail digital engineering team is currently looking for an automation tester to join and assist with manual and automation testing for online banking (web) and mobile banking apps (ios, android). role: - responsible for designing, developing and maintaining a modular, extensible and reusable test automation framework to enable continuous testing - partner with development engineers during story and task breakdown to develop test approach that effectively covers all functional characteristics of a functionality - responsible for manual testing to ensure functionality works as expected, before moving to automating the tests, and also running regression tests - build, maintain and improve existing automation framework - create, maintain and enhance test data required for manual and automation testing - be / become a sme on usage of entire application suite, processes, workflows, etc. - drive our automated testing process - consistently work with product, design, and engineering team to collaborate on quality testing - work with a mix of developers and other qa testers - assist with production verification of functionality during production implementation/s must have: - automation testing 3 to5+years of hands on experience - planning, creating, and executing end to end test plans 3 to5+ yea...
Id de la solicitud: 227062 programa de referido de empleados – probable pago: $0.00 estamos comprometidos a invertir en nuestros colaboradores y ayudarles a continuar su carrera profesional en scotiagbs purpose contributes to the overall success of subsidiary accounting operation in canada for finance services unit ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. the accounting analyst is responsible for ensure that the transactions booked in the gl systems reflect the economic reality, considering the timely and accurate processing of financial transactions for the bank´s subsidiaries and guarantee the reasonableness of accounting information under the scope of the accounting team in bogotá. accountabilities • champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. • record and post transactions in the local systems for daily, monthly, and quarterly processes. • maintain all the supporting documentation updated. • do follow-up to open items in accounts receivable and accounts payables. • prepare and analyze balance sheet reconciliation. • do follow-up to open items in accounts receivable and accounts payables. • prepare, analyze and issue accounting and technical reports. • prepare payments through bank systems. • support reports preparation (financial statements, in...
The role in the role of incident manager, you’re responsible for responding to account-level threats and attacks at scale. this includes incident triage, threat-actor journey mapping, containment, remediation, and identification of root cause contributors. you regularly connect with your colleagues across fraud threat management to ensure ongoing situational awareness across the team. you’re calm under pressure and draw on your years of experience and knowledge of industry best practice to inspire confidence with stakeholders across the bank as you keep our customers and the bank safe. in this role you will: - respond to account-level attacks targeting any of scotiabank’s products and digital properties in canada. regularly review and incorporate lessons learned. - produce and provide timely incident communications for a variety of audiences in accordance with the incident management protocol, incident communication matrix, and associated playbooks to ensure awareness and appropriate levels of engagement as part of response activities. - provide guidance and recommendations to your leadership, peers, and stakeholders across the team to support effective decision-making during incident response, post-incident, and prevention phases. - identify systemic issues, reoccurring problems, and identified threats/vulnerabilities to our fraud problem management function. ensure these and other root cause contributors are captured within post-incident reviews. - act as a sme resource to our fraud problem management team to support appropriate and effective resol...
Requisition id: 215401 we are committed to investing in our employees and helping you continue your career at scotiatech. purpose become a member of a dynamic team of network professionals that are the centre of excellence for network monitoring tools. the team’s mission is to help deliver a global network that is highly available and resilient. this is accomplished through managing enterprise scale tools for network availability and performance. contributes to the overall success of the engineering & architecture team globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. responsible for the day-to-day process coordination of all firewall port changes globally responsible for working on technical projects and providing 1st and 2nd level support for the firewall management system (algosec) as well as other assigned tools resolve operational issues and provide quick resolution to firewall management tool problems make recommendations and/or process improvements to the firewall management tool or related processes prepare and update procedural documents understand how the bank’s risk appetite and risk culture should be incorporate into in day-to-day activities and decisions. actively pursues effective and efficient oper...
Requisition id: 228818 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose contributes to the overall success of first line technology as well as internal controls & regulatory management (icrm) ensuring specific individual goals, plans, initiatives are executed / delivered in support of it&s and the businesses strategies and objectives. directly support the relevant it risk / icrm team to collaboratively assess, evaluate and quantify it risk, design controls and assist in their implementation within the business line. accountabilities support the it risk team in providing the 1st line of defense (1b) function in technology with ongoing guidance to support the implementation of, and compliance to established it standards, policies, procedures, regulatory and cyber requirements through active engagement, guidance and counselling. provide support to 1st line of defense (1a) teams, risk owners, to build their capability to identify, assess, mitigate and monitor risks associated with their use of information and it systems. conduct risk assessments, risk control self-assessments (rcsas) and ensure observations, issues and outputs are recorded in enterprise tools; support it risk control testing and monitoring and help risk owners with remediation plans. identify, review and triage risk incidents, support root cause ...
Requisition id: 171677 we are committed to investing in our employees and helping you continue your career at gsglobales. bilingual customer care advisor – canadian banking propósito contribuye al éxito general del banco de canadá operando en scotiagbs colombia contact centre a nivel global, garantizando que los objetivos, planes e iniciativas individuales específicas se lleven a cabo o se cumplan en apoyo a las estrategias y objetivos de negocios del equipo. el agente de servicio al cliente ofrece un servicio de calidad a los clientes internos y externos mediante la entrega de una resolución rápida, precisa y profesional a consultas por teléfono, en línea y por escrito a través del uso efectivo del modelo de experiencia del cliente. la resolución incluye la culminación precisa de todas las actividades y operaciones requeridas. el agente de servicio al cliente es responsable de la profundización de la relación con el cliente mediante la identificación y discusión de la correspondencia adecuada entre las necesidades de los clientes y los productos y servicios disponibles. el titular será medido por los objetivos establecidos. prácticas de ventas proseguir activamente las operaciones eficaces y eficientes de sus áreas respectivas, asegurándose de que los mecanismos de control diario del negocio sean suficientes, se asimilen y sean eficaces para cumplir las obligaciones con respecto al riesgo operacional, el riesgo de cumplimiento normativo, el riesgo de lavado de dinero y financiamiento del terrorismo y el riesgo de conducta, por ejemplo, pero sin limitarse a l...
Requisition id: 225837 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. do you want to help scotiabank stop fraudsters from taking our customer’s money ? as a key part of the fraud operations team, you will be part of a dedicated group looking to improve on fraud prevention. the fraud operations team plays a critical role with a focus on our client’s ability to serve scotiabank’s customers on a daily basis to prevent fraud. we’re looking to add to our team with influencers, creators and leaders who are flexible, curious, adventurous, versatile and responsive; and who are ready to roll up their sleeves in a collaborative and productive environment to get things done. by joining our team, you will make an impact on our customers, the banking industry, and ultimately, the world. what you will bring to succeed 1 to 3 years of working experience with business systems analysis or similar. familiar with and capable of working in technical environments that utilize agile and waterfall project methodologies. demonstrate comfort in working independently to manage multiple small and large projects capability to analyze business and user needs. working experience with documenting and working with business requirements time management and organizational skills in order to effectively manage multiple items proven i...
Requisition id: 232075 thanks for your interest in scotiagbs, the best campus in bogota. join a purpose driven winning team, committed to results, in an inclusive and high-performing environment. purpose contributes to the overall success of the mis – central support services team in the client experience center (cec) - gbs dr & col being responsible for supporting the cec reports and developing advanced analytics initiatives to achieve optimized processes and therefore boost regional and local strategies for the cec. the specialist must have experience in using large datasets, as well as data mining methods, statistics, and programming to develop solutions for the cec keeping internal clients informed about their performance kpis. the role requires analytical skills and attention to detail, integrating the use of data mining tools and predictive analytics to provide information with high value about the performance of the cec, leading the promotion of a high-performance culture. accountabilities • integrate, improve, and analyze all data sources that measure operational performance to increase accuracy and maintain an appropriate variable compensation plan (vcp), as well as other recognition and performance evaluation programs. • design, develop, and implement information storage tools to optimize and standardize all required input data, also integrate and unify the data collection process, ensuring data quality and integrity. • develop and automate data extraction, transformation, and loading (etl) processes, considering best practices and performance. • p...
Join or sign in to find your next job join to apply for the hr data management advisor role at scotiabank 4 days ago be among the first 25 applicants join to apply for the hr data management advisor role at scotiabank get ai-powered advice on this jo...
Requisition id: 232046 join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. purpose plays an important role in the bank’s three lines of defense framework, providing first line of defense for ib and t...
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