Pioneering trusted medical solutions to improve the lives we touch: convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy c...
Canonical bogota, d. c. capital district, colombia join or sign in to find your next job join to apply for the engineering manager. ubuntu core role at canonical canonical bogota, d. c. capital district, colombia 1 week ago be among the first 25 appl...
Sur latam bogota, d.c., capital district, colombia sur latam bogota, d.c., capital district, colombia 2 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. our client is looking for a windows escalation engineer to join their growing team. responsibilities: provide technical support and troubleshooting expertise for complex windows issues escalated from front-line support teams. analyze and isolate complex problems into a reproduction of the issue able to explain complex technical issues to non-technical people collaborate with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes. develop and document troubleshooting guides, knowledge base articles, and best practices for resolving common and complex issues. contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences. requirements in-depth knowledge of windows operating systems (windows 10 and windows 11), including architecture, components, and internals. experience with windows debugging tools (windbg, procmon) and techniques (crash dump analysis, memory analysis, performance analysis, etc.). experience with network analysis (vpns, proxies, etc using wireshark/fiddler) proficiency in c++ and c# or other programming languages for analyzing and debugging code-related issues excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technica...
Job description job title: help desk support agent job type: full‑time contractor workplace: remote schedule: pacific time zone, 9 am - 6 pm pst, monday- friday compensation: usd $1,200 - $1,500 (doe) about hirehawk at hirehawk, we connect top global talent with high-performing u.s. companies. our focus is on finding exceptional professionals who bring both expertise and drive to every role. we’re passionate about helping candidates grow their careers while supporting our clients with reliable, remote-ready talent that makes an impact from day one. about the job our client is a well-established telecom and it services provider with 25+ years of experience supporting businesses across the united states. as their first line of defense, the help desk support agent ensures client issues are resolved swiftly and professionally, from password resets to complex network troubleshooting. in this role, you’ll manage 15–20 tickets per shift, leverage modern monitoring tools, and collaborate with senior engineers to keep mission-critical systems online. if you thrive on solving technical puzzles and delighting customers, this is your chance to grow with an innovation-driven company that values reliability, learning, and career advancement. this is a long-term, full-time engagement with fixed hours and steady workload. core responsibilities provide prompt, empathetic remote support (phone/video/tickets) to resolve user issues. own and update 15–20 active tickets per shift, meeting defined slas. monitor network, server, and backup alerts; investigate or escalate as ne...
Company overview: we are a global outsourcing company that partners with top-tier clients across industries to deliver world-class software solutions. we are currently looking for a versatile and well-rounded .net developer to join our team group of skilled professionals ready to be deployed quickly into high-priority client projects. role summary: this is an ideal position for someone who enjoys variety, technical diversity, and fast-moving collaborative environments. as part of our bench team, you'll contribute to a wide range of initiatives involving web applications , microservices , api development , cms integrations , and cloud-based systems , working across both modern and legacy tech stacks. what makes this role unique: be the first to deploy to high-priority client projects. work across industries, stacks, and architectures. expand your technical expertise with diverse real-world challenges. gain exposure to multiple domains including cms , ecommerce , enterprise saas , and system modernization . key responsibilities: design, develop, and maintain backend services using c# and .net core . build and consume rest apis for web and mobile applications. work with relational databases and optimize queries (primarily sql server ). use entity framework (ef core) and linq for data access. implement and maintain ci/cd pipelines (mainly in azure devops ). write unit tests and participate in code reviews . collaborate with cross-functional teams and participate in agile ceremonies. quickly adapt to new codebases, technologies, and project domains. uphold clean code...
Join to apply for the solutions engineer role at browse ai 2 days ago be among the first 25 applicants join to apply for the solutions engineer role at browse ai about browse ai we help enterprises extract publicly available web data at scale - making it easier to access and leverage the data they need without writing a single line of code. our no-code solution allows users to train robots in minutes to scrape, monitor, and automate data extraction from any website, handling billions of data records reliably and securely. our platform caters to a wide range of industries, supporting both technical teams centralizing data operations and business users seeking seamless, non-technical data extraction. we enable companies to transform websites into real-time data pipelines within minutes, seamlessly integrating with over 7,000 applications through our powerful integrations. about the role this role focuses on delivery of data extraction and custom report building for our premium group of customers. you’ll be teaming up with our broader customer success organization to help our user efficiently receive mission-critical data at scale. what you'll do work with our managed services team to own end deliverables of projects for our managed clients and ensure they meet client expectations. be an internal technical expert focusing on automation workflows, data extraction, and customization, utilizing our robots. utilize regex, xpath, and jq for data scraping, manipulation, and formatting. work with automation tools such as zapier and n8n to process data and...
1 day ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. direct message the job poster from turia services we are a leading steel manufacturing and distribution company, dedicated to providing high-quality steel products to our customers. we are looking for an enthusiastic and detail-oriented individual for the inside sales position. this role is essential for ensuring the achievement of defined sales targets in the area by identifying business opportunities and implementing remote contact strategies. responsibilities: negotiation, sending, and follow-up of proposals to clients follow up with prospects to convert them into potential clients close sales in line with the monthly target set by management maintain a proper and close relationship with clients by providing support maintain and expand the prospect database address client needs and provides customer service qualifications: professional in civil engineering, architecture, production engineering, international business, or other commercial areas related to the construction industry. 1 year of previous experience in an inside sales role, preferably in the steel industry or a related sector. strong knowledge of logistics, scheduling, and lead time management. proficiency in sap hana, power bi, and other relevant software tools. excellent communication and customer service skills. ability to work independently and as part of a team. strong organizational skills with the ability to manage multiple tasks simultaneously. ability to work under pressure and meet established de...
3 days ago be among the first 25 applicants this range is provided by neowork. your actual pay will be based on your skills and experience — talk with your recruiter to learn more. base pay range cop1,800,000.00/yr - cop4,900,000.00/yr we're seeking a detail-oriented and proactive accounts payable specialist i to join our expanding accounting team. this entry-level role is pivotal in supporting daily financial operations, ensuring timely and accurate vendor payments, and collaborating across departments to enhance processes. if you're excited about working in a dynamic environment within the music and real estate sectors, this is a great opportunity to launch your career. key responsibilities maintain and reconcile property-level accounts payable ledgers, validating charges and ensuring payment record accuracy. process vendor invoices and payments in line with established policies and deadlines. investigate and resolve billing discrepancies in collaboration with vendors and internal teams. serve as the main point of contact for vendor-related inquiries with clear and professional communication. set up new vendors and update vendor records within the accounting system. train and support operations managers on correct invoice submission protocols. support the director of accounting on special projects and ad-hoc financial tasks requirements 0-2 years of relevant experience in accounting, finance, or accounts payable. excellent english communication skills, both written and verbal exposure to accounts payable processes is highly desirable. experience usi...
Join to apply for the receptionist and data entry coordinator role at job duck join to apply for the receptionist and data entry coordinator role at job duck get ai-powered advice on this job and more exclusive features. job duck is hiring a receptionist and data entry coordinator for ambitious, culturally diverse, curious minds seeking booming careers, job duck unlocks and nurtures your potential. we connect you with rewarding, remote job opportunities with us-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. as a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the great place to work certification for 4 years! role overview this role is perfect for someone who enjoys being the friendly, reliable first point of contact for a professional team. as a receptionist and data entry coordinator, you'll help clients feel supported and valued while keeping the office running smoothly behind the scenes. from managing emails and calls to organizing digital files and assisting with client intake, your work will directly support the firm’s mission and client experience. if you’re proactive, detail-oriented, and love helping others, you’ll thrive in this role. schedule monday to friday 9:00 am to 5:00 pm, est (usa) your responsibilities will include but are not limited to: answering incoming calls promptly and professionally, ensuring no call rings more than three times relaying messages, confirming and rescheduling appointments as needed receiving, prioritizing, and managing the...
Join to apply for the nc programmer role at airbus 1 month ago be among the first 25 applicants join to apply for the nc programmer role at airbus define nc programs according to the engineering / manufacturing engineering specifications. support jigs and tools specification, making numerical simulations, validating and optimizing nc programs. develop test and integrating the nc program in the distribution system (dnc) or on the machine under the supervision of the production line or shop floor. participate to the demonstration test with work preparation, quality and production. job description define nc programs according to the engineering / manufacturing engineering specifications. support jigs and tools specification, making numerical simulations, validating and optimizing nc programs. develop test and integrating the nc program in the distribution system (dnc) or on the machine under the supervision of the production line or shop floor. participate to the demonstration test with work preparation, quality and production. inputs: new process need (or improvement), engineering or manufacturing design model (material, tolerance, jigs, digital mock-up,). programming software. manufacturing feedbacks (historic of maturity, old similar program). outputs: nc programs and technical instructions (instruction sheet, soi, simulation test) for numerical control manufacturing processes. this job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the company’s success, reputation and sustainab...
About the company first line software works with some of the worlds top businesses and organisations in industries like healthcare, real estate, data engineering , warehouse automation, retail digitalisation, mobile app development, and e-commerce. our projects are as varied as our people, and our people are as talented as they come. we prefer working as a transparent and supportive team, who shares our knowledge as well as our success. lets see what we can create together! the project and your role we are seeking a detail-oriented and technically proficient qa analyst with expertise in azure data services and sql to join our data engineering team. in this role, you will be instrumental in ensuring the quality and integrity of data pipelines, data transformations, and analytics solutions built on the azure platform for our client in the real estate industry . key responsibilities: design, develop, and execute test plans and test cases for data solutions built on azure (e.g., data factory, synapse, sql). validate data pipelines, etl/elt processes, and data transformations for accuracy, completeness, and performance. write complex sql queries to validate data across multiple sources and ensure data consistency. collaborate with data engineers, developers, and business analysts to understand data requirements and ensure quality standards are met. perform root cause analysis of data issues and work with development teams to resolve defects. automate data validation and testing processes using tools and scripting. participate in agile/scrum ceremonies and contribute to continuou...
Customer success engineer - on demand accounting application (hybrid work schedule) get ai-powered advice on this job and more exclusive features. customer success engineer – on demand accounting location: bogota, colombia model of work: hybrid please submit your cv/resumé in english. only applications received in english will be considered. are you excited by challenges? do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? then now is the time to join quorum software, a rapidly growing technology & professional services solutions company and industry leader in energy transformation. quorum software is the world's largest provider of digital technology focused solely on business workflows that empower the energy industry. throughout every region of the globe, customers rely on quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. overview the primary role of the customer success engineer (cse) position is to build relationships with new and existing customers by project managing their on boarding to the product, providing best practices, technical and customer support, and user training on the application. quorum has built its reputation in the industry offering an exceptional leve...
Scotiatech bogota, d.c., capital district, colombia scotiatech bogota, d.c., capital district, colombia get ai-powered advice on this job and more exclusive features. direct message the job poster from scotiatech bilingual hr professional (c1 english level) | recruitment and hiring i talent acquisition | head-hunting | training and development | wellness at… at scotiatech we want you to be part of a team that is always in personal and professional growth, for this reason we are looking for our new it risk lead . what will you do? purpose plays an important role in the bank’s three lines of defense framework, providing first line of defense for ib and the bank for all technology risk domains, including cyber security, data privacy, software currency, disaster and backup recovery, third party management, identity and access management and audit and regulatory issue remediation. the role supports the director, it risk to achieve ib’s top priorities of stability and risk reduction by collaboratively assessing, analyzing and quantifying it risk, designing controls and assisting in their implementation. part of a strategic and comprehensive it risk management function ensures control implementation in accordance with regulatory expectations, risk appetite, organizational risk practices and evolving business practices. key accountabilities work with the director: identify, assess, prioritize and report on material it risks for it and aligned business areas. this will require working with risk owners under various vp/leadership teams. identify, assess, prioritize and report on it r...
It support analysts at huge provide first-line support to our users to ensure issues are routed, responded to and resolved in a timely manner. working in a primarily creative based, mac os environment both remotely and on site, they deploy mac and windows systems, troubleshoot mobile devices, assist with meeting/town hall setups and occasionally assist with office infrastructure maintenance. this position is hybrid out of our bogota office. you are a bright, motivated individual who would like to grow their it skill set in a fast-paced environment. you are an outgoing communicator by nature, willing to take on anything, ask questions and give feedback along the way. you have worked in a service & support organization and understand the user comes first. you can follow policy, take direction and manage competing priorities with a positive attitude. what you'll be doing. provision and deploy mac and windows systems for end users perform research and collaboration with other it staff to resolve issues troubleshoot and resolve software issues (adobe suite, figma, box, slack, google apps, ms office etc.) occasionally assist with windows based issues basic smartphone support (ios, android) manage users, groups and distribution lists resolve end user network issues (file shares, dns, vpn. printers, etc.) conduct weekly it new hire orientations assist with local meeting room setup and maintenance occasional after-hours and travel availability what we'd like to see. 4+ years of relevant work experience in a technical and/or customer service capacity a working home network and room f...
Overview the primary role of the customer success engineer (cse) position is to build relationships with new and existing customers by project managing their on boarding to the product, providing best practices, technical and customer support, and user training on the application. quorum has built its reputation in the industry offering an exceptional level of support to customers. an ideal candidate is technically savvy with excellent communication skills, project management experience, and knowledge of the upstream oil and gas industry. the cse is responsible for client consulting, new customer implementation, project management technical troubleshooting, customer support and new user training. the customer success engineer, level i provides initial front-line software support for on demand accounting (ogsys on demand) customers at quorum software. responsibilities onboards existing clients converting to ogsys on demand from our current product, ogsql, as well as new ogsys clients. handles initial case intake both over the phone and through email. performs first line triage support for ogsys on demand clients answering basic questions and assisting clients navigate the system. interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services. escalates more complex inquires to tier 3 support. informs support leadership of potential client issues and problems early to ensure they receive proper attention. documents and maintains all client information in salesforce to include recording all calls, emails...
It support analysts at huge provide first-line support to our users to ensure issues are routed, responded to and resolved in a timely manner. working in a primarily creative based, mac os environment both remotely and on site, they deploy mac and windows systems, troubleshoot mobile devices, assist with meeting/town hall setups and occasionally assist with office infrastructure maintenance. this position requires travel to your local office. you are a bright, motivated individual who would like to grow their it skill set in a fast-paced environment. you are an outgoing communicator by nature, willing to take on anything, ask questions and give feedback along the way. you have worked in a service & support organization and understand the user comes first. you can follow policy, take direction and manage competing priorities with a positive attitude. what you'll be doing. provision and deploy mac and windows systems for end users perform research and collaboration with other it staff to resolve issues troubleshoot and resolve software issues (adobe suite, figma, box, slack, google apps, ms office etc.) occasionally assist with windows based issues basic smartphone support (ios, android) manage users, groups and distribution lists resolve end user network issues (file shares, dns, vpn. printers, etc.) conduct weekly it new hire orientations assist with local meeting room setup and maintenance occasional after-hours and travel availability what we'd like to see. 4+ years of relevant work experience in a technical and/or customer service capacity a working home network and room...
Join to apply for the senior ios engineer role at encora inc. 1 month ago be among the first 25 applicants join to apply for the senior ios engineer role at encora inc. get ai-powered advice on this job and more exclusive features. important information location: peru, colombia, costa rica, bolivia work mode: remote job summary as a senior ios engineer (16026) , you will join a team that is building a new application to support the growth of the produce line of becoming a multi-messaging solution bridging all communication in a central unified inbox. this involved crafting a new scalable mobile application based on a new modern architecture, that seamlessly integrates with highly efficient newly built cloud infrastructure based on microservices providing a phenomenal customer experience. responsibilities and duties deliver robust and elegant user experience by developing and maintaining high-quality swift-based mobile applications provide expert guidance on ios platform nuances and support team members in addressing cross-platform challenges lead and actively participate in architectural discussion, planning, implementation and ongoing enhancement of our mobile solutions ensure code quality through rigorous unit, integration and automated testing practices advise on the selection and integration of optimal frameworks and tools for evolving product needs qualifications and skills bachelor's degree in computer science, software engineering, or a related field. extensive experience in software development with a focus on designing and bu...
Staffing solution architect - remote work: at bairesdev, we've been leading the way in technology projects for over 15 years. we deliver cutting-edge solutions to giants like google and the most innovative startups in silicon valley. our diverse 4,000+ team, composed of the world's top 1% of tech talent, works remotely on roles that drive significant impact worldwide. when you apply for this position, you're taking the first step in a process that goes beyond the ordinary. we aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. staffing solution architect at bairesdev as a staffing solution architect, you will be responsible for overseeing the definition of the skillset required by the client for staffing augmentation purposes, making sure we are in line with them on getting the people they need for their projects. this is an excellent opportunity for those professionals looking to develop in one of the fastest-growing companies in the industry! what you will do: - drive and manage the technology evaluation and validation processes, as well as engage with clients while providing technical assistance and guidance to address their profile requests' real needs. - conduct the final screening/interview process of candidates based on the the information available to identify the best engineers to fit each position - participate in meetings with clients to understand the engineering profile that fits their needs - work with different tech stacks, interact with clients, or interview all over ...
Canonical bogota, d.c., capital district, colombia engineering manager - apparmor canonical bogota, d.c., capital district, colombia 1 week ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. as the most widely used linux distribution, ubuntu underpins the security of the entire internet. the role of security engineering manager directly impacts the safety and security of millions of users worldwide. join a team of security experts dedicated to protecting the open-source ecosystem and driving innovation. your leadership will be instrumental in addressing emerging threats, developing robust security measures, and ensuring the continued integrity of ubuntu. this is an opportunity to make a tangible difference and leave a lasting legacy on the digital landscape. the apparmor team's first responsibility is to develop security features and capabilities for apparmor, the security module protecting all ubuntu users, by providing mandatory access control to confine programs and restrict their access to system resources.your work will improve the security of millions of people. you will engage directly with our community and customers, as well as coordinating efforts across multiple engineering teams and projects to make this happen. an engineering manager is responsible for line management and career guidance. the ability to develop engineering talent, to represent your team and product from a technical perspective, and to drive collaboration with other teams and customers are all critical to success in this role. what yo...
Canonical bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the engineering manager - ubuntu core role at canonical canonical bogota, d.c., capital district, colombia 1 week ago be among the first 25 applicants join to apply for the engineering manager - ubuntu core role at canonical redefine the embedded linux experience with the smallest, most secure, and most reliable operating system in the iot market. this is an opportunity for a technical engineering manager passionate about open source software, linux, containers, security, and the developer experience, to shape the future of linux from the smallest systems up to desktops. this challenging role demands a high degree of technical and management skill. our mission is to allow everyone to build robust solutions in various fields including but not limited to iot, automotive, and aviation using the next generation secure embedded linux operating system in a simple solution. we define a reliable and secure set of device recovery mechanisms that enable device manufacturers to simplify and standardise the field operations for fleets of heterogeneous appliances. as an engineering manager, you'll lead a team of strong software developers to design and implement ubuntu core system software on various cpu architectures, such as arm, risc-v, and x86. you will meet stakeholders, prioritize requests, plan the roadmap and ensure the team can deliver their goals. you will have the opportunity to influence the culture, facilitate technical delivery, and work with your team o...
At world kinect, our employees are the key to our global success. we are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. our high-performance culture is what allows us to drive sustained growth. stronger together, we promote an environment where individuals can thrive. software developer – etrm & trading applications location: colombia build the future of energy trading technology. world kinect corporation is seeking a skilled and proactive software developer to support, maintain, and enhance our suite of etrm (energy trading and risk management) and trading-related applications. you’ll work closely with business analysts, traders, and it teams across the front, middle, and back office to ensure the smooth operation and continuous improvement of mission-critical systems. your role as a key member of the front office it squad, you’ll be the first line of technical support for trading systems, responsible for resolving production issues, developing new features, and modernizing legacy solutions. you’ll also play a vital role in bridging the gap between business needs and technical execution. key responsibilities - provide l2 and l3 support for trading applications, ensuring system stability and performance. - troubleshoot and resolve production incidents, acting as the first point of contact for users. - collaborate with business analysts and developer...
About the role we’re seeking an entry-level payroll specialist who is eager to learn, detail-oriented, and motivated to build a career in payroll within a fast-paced saas company. this position is ideal for someone with foundational knowledge of u.s. payroll and a passion for customer service, data accuracy, and process improvement. as a key member of our payroll operations team, you’ll help ensure timely and accurate payroll processing while acting as a first-line responder for internal and external inquiries. you’ll gain experience across multiple systems and workflows while learning the nuances of multi-state u.s. payroll, saas service delivery, and operational compliance. key responsibilities client-facing & support ● serve as the first point of contact for payroll-related inquiries, offering timely responses and triaging to appropriate teams when needed. ● make outbound calls or follow-ups with clients and team members to clarify payroll data and ensure timely resolution of outstanding items. ● provide professional, courteous support that aligns with our company’s service standards. payroll processing & back office ● enter and maintain accurate payroll and employee data in the crm and payroll systems. ● verify employee attendance and hours worked and ensure the correct calculation of wages, overtime, bonuses, and leave balances. ● confirm appropriate deductions and tax withholdings based on federal, state, and local requirements. ● prepare and distribute earnings reports and payroll summaries. ● investigate and resolve payroll discrepancies quic...
Location bogota employment type full time location type remote department operations delivery about truelogic at truelogic we are a leading provider of nearshore staff augmentation services headquartered in new york. for over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals. our team of 600+ highly skilled tech professionals, based in latin america, drives digital disruption by partnering with u.s. companies on their most impactful projects. whether collaborating with fortune 500 giants or scaling startups, we deliver results that make a difference. by applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. we aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future. our client our client handles the headaches that come along with running payroll so its clients can focus on more important things. since 2002 it has been helping companies file payroll taxes, providing employee self-service portals, and meeting many other needs. our client prides itself in its client care: they provide absolutely free technical support, will configure our solutions to fit your exact needs. most of its solutions work by integrating directly into the accounting systems that are already in place, such as the microsoft dynamics line and many other erps. job summar...
Location bogota employment type full time location type remote department operations delivery about truelogic at truelogic we are a leading provider of nearshore staff augmentation services headquartered in new york. for over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals. our team of 600+ highly skilled tech professionals, based in latin america, drives digital disruption by partnering with u.s. companies on their most impactful projects. whether collaborating with fortune 500 giants or scaling startups, we deliver results that make a difference. by applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. we aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future. our client this company consists of product managers, software engineers, testers, and devops engineers all working together with the latest tools and technologies. our vision? to accelerate your marketing vision with a suite of tools designed to drive impact across research, communications, and media. job summary this role is responsible for providing the technical direction for the rest of the platform team by implementing and supporting the implementation of new tools that can help maintain and improve the service that the platform team delivers to the rest of hub. this rol...
Job category: customer services degree level: bachelor's degree job description: care (car) comprises the support of customers (in line with contractual service agreements) and internal nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. contains escalation of key issues to appropriate functions. responsibilities: this role requires to provide excellent customer support experience for our end customers with wider cloud technology experience in customer facing environment. would require working on challenging technical problems and have a passion for solving problems with innovative and robust solutions. person should actively look for ways to automate and simplify complex processes, think ahead to future needs as well as present, take pride in being thorough and detail-oriented, and function well in a fast-paced environment. - customer centric approach and interface to the customers and cts for care cases. - e2e case ownership with regular governance with cts. - collaboration with l3 and market teams. - perform initial diagnosis of incidents and find solutions through knowledge reuse. - perform log collection, health check and facilitate troubleshooting sessions between customer & l3. - care delivery and performance management. - participate in weekly case review meetings with market & l3. - 2...
About us at first line software, we develop custom software solutions that help businesses grow, innovate, and solve real-world problems. our global team brings together technical expertise and a strong commitment to quality across industries and technologies. we work closely with our clients to deliver projects that make a real difference. about the role we are looking for a senior zendesk ai data entry specialist to support a zendesk ai implementation project. you will play a key role in developing and validating intents and entities for our ai models by working with historical zendesk ticket data. this position involves high attention to detail, structured data processing, and clear communication with internal teams to ensure the accuracy and success of our customer service automation efforts. requirements - ai experience, especially in customer service automation or intent tagging - previous qa or audit experience - fluentenglish skills - familiarity with zendesk (especially from the agent/ticket handling side) - high attention to detail and ability to follow structured processes - basic excel skills (filtering, sorting, simple formulas) - ability to work independently and handle repetitive tasks with consistency - strong project management skills to handle 34 active ticket launches at once - good communication with internal teams to support model improvement - experience using jira to track progress and qa findings - must be located in the eastern or central time zone responsibilities - review bulk lists of zendesk ticket ids an...
Customer service expert english b2 - customer service line. customer service across calls, maintaining strong, empathetic, professional, and responsive relationships with customers. software and research skills are required to resolve customer issues. ready to take the first step? this opportunity is for you! take your career to the next level on the top team. join us and make a difference! why choose tp? competitive salary: $2,315,000 + performance bonus of 15% professional growth, your potential here is limitless! permanent contract paid training and education designed to boost your success. access to wellness programs, employee funds, and discounts with partners. global experience in a multinational company with a diverse and inclusive culture. what are we looking for in you? language level: english b2 education: high school diploma (physical or digital copy) availability: full-time available to work in our structured schedules schedules: am: monday to thursday 6 am - 3 pm friday 6 am - 2:30 pm duration: 4 weeks of trn and 2 weeks of ojt or pm: monday to thursday 3 pm - 12 am friday 3 pm - 11:30 pm duration: 4 weeks of trn and 2 weeks of ojt operations: 07:00-16:00 14:00-23:00 two days off 42 hours per week. passion for providing exceptional, problem-solving customer service. no previous experience required. work location: connecta 26 av calle 26 # 92 -32 lead the way! at tp, we don't just offer jobs, we create careers. as global leaders in customer experience, we provide a dynamic environment where your talen...
Experis bogota, d. c. capital district, colombia experis bogota, d. c. capital district, colombia 1 week ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. it regional trainer (bilingual in spanish) de...
Engineering manager, ubuntu server. ubuntu pro canonical bogota, d. c. capital district, colombia join or sign in to find your next job join to apply for the engineering manager, ubuntu server. ubuntu pro role at canonical engineering manager, ubuntu...
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