Company overview: lean tech is a rapidly expanding organization situated in medellín, colombia. we pride ourselves on possessing one of the most influential networks within software development and it services for the entertainment, financial, and lo...
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**chargeback analyst (am shift)** **about the role**: sezzle is seeking a chargeback analyst to support fraud monitoring. as a chargeback analyst, you will be responsible for analyzing and responding to card and ach disputes filed against sezzle. working closely with our fraud/risk team and our customer disputes team, you will navigate issues on a case by case basis to determine the best course of action to help our customers get unstuck. analysts will also make recommendations to our chargeback manager on how to improve and scale our processes. we are looking for a teammate who can work full-time monday through friday between 9:00 am - 5:30 pm - central time. this will be a non-exempt/hourly position. **our company** sezzle is a cutting-edge fintech company whose long-standing mission is to financially empower the next generation. only one in three millennials own a credit card, and the vast majority of millennials possess a subprime credit score or no score at all. to address these problems, sezzle has built a payment platform that increases purchasing power for consumers by offering interest-free installment plans at online stores. this increase in purchasing power for consumers leads to increased sales and basket sizes for the numerous ecommerce merchants that currently work with sezzle. as the first and only b-corp in the payments space, sezzle's goal is to help everyone pursue financial freedom, and to invest in social good and ethical initiatives that shape a better world. at sezzle, we're committed to putting purpose alongside profitability. we work har...
**careers that change lives **we are the global customer care & order operations (ccoo) insights team: being an analytics team to the bone, we love building state of the art analytics solutions for our stakeholders in apac, emea and americas. our reports enable them to save time, cost and lives! **a day in the life responsibilities may include the following and other duties may be assigned. - create and maintain analytics solutions (databases, data flows, reports, dashboards, analytics modeling) from start to finish - drive continuous improvement by providing data automation and self-service solutions to reduce manual and low efficiency processes - lead mid-size analytics projects to identify, analyze, and interpret trends or patterns in complex data to solve complex business problems - deliver ad-hoc analysis and reports in a fast, clear, and user-friendly manner for stakeholders - follow technology governance, scrum methodology and data validation process to ensure quality delivery of analytics solutions - understand/ analyze legacy databases and transition datasets to modern data platforms to be used as foundation for reporting, dashboards, and analytics - build strong partnerships across the organization to establish appropriate data sources, understanding of existing analytics, reduce duplication of efforts and overall advance analytics maturity **must have: minimum requirements** - bachelor or master’s degree in information management, computer science or similar - 2 or 3 years of relevant experience in business analytics/intelligence, data analytics, d...
**location**: dosquebradas, risaralda, colombia **job id**: r0091012 **date posted**: 2025-05-14 **company name**: hitachi energy colombia ltda **profession (job category)**: it, telecom & internet **job schedule**: full time **remote**: no **the opportunity**: hitachi energy transformers - business solutions it organization is seeking an oss on site services engineer for our dosquebradas colombia location. as oss specialist you will provide desk side support to it users, for all it matters requiring physical intervention. you will be responsible for supporting incident resolution by engaging with other support teams/groups within it. you will also act as a representative of it organization and face to the customer on behalf of other it functions. **how you'll make an impact**: - responsible for troubleshooting it related issues that require physical attention - deliver computers in a ‘ready to use’ state to it users - provide ad-hoc training to it users on common it matters and guide them through self service tools if required. - take care of physical stock management of devices and accessories including cmdb updates - perform regular inventory checks for relevant hardware - manage logistics by using local logistic providers to ship and move devices across locations - handle of warranty cases in coordination with relevant oem vendors. - identify and report risks that might downgrade oss service quality - provide support to end users, it equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side...
**requisitos**: - minimum of 5 years working experience in an international logistics environment in transport and operations roles - minimum of 2 years working experience of delivering complex projects and programs - minimum of 4 years working experience in working with consultancy and other dhl divisions idioms: - english required advanced level - additional languages preferred - functional in business environment (spanish / portuguese) functional experience: - operational warehousing and transport management - oe - lean manufacturing expertise divisional experience: - supply chain, warehousing - express, deliveries - dgf bpo **responsabilidades**: - support growth of the business by ensuring provision of consistently high performing cost base & service for the customer '- ownership of increasing the standard model by adding non standard (customer) process in a generic solution. '- implement product enhancements onto the network in region that aligns to global priorities, and migrate customers to standard operating model & systems with support of regional operations manager and supporting teams '- deliver continuous improvement, first choice and quality, and own/drive global standardization across all partners, countries & regions '- provide market competitive process lead times, service across the network '- deliver ebit and gross profit targets for the business across the network in line with the ibp '- high level of partner & customer product experience satisfaction 'deliver year on year timesaving potential to the network operation teams in the regions. - drive custo...
This is energizer holdings, inc.energizer holdings responsibly creates products to make lives easier and more enjoyable. to do this, we lean into our culture as an organization - we win together, while serving each other, with a willingness to act boldly, all while doing right. our colleagues hail from all backgrounds, nationalities and walks of life, but our shared mission and purpose make us one team. because we're a global organization, you will always have opportunities to learn, grow and develop in your career. we support flexible working arrangements wherever possible.position summaryresponsible and accountable for the development of strategic plans to achieve sales, distribution and profitability objectives in some countries of central america. responsible to develop best practices for all critical areas of sales, merchandising and distribution management. identify, develop and exploit new profit opportunities.responsibilitiesuniversal accountabilitiesaccountable for annual volume, revenue and long-term goals in some countries of central america.identify and exploit new profit through distributor management acumen.optimum exposure targets of products availability and visibility.account profitability in key accounts.customer service levels in key accounts.alignment of commercial and business terms with corporate financial goals.develop the dtt distribution network in the marketspecific accountabilitiesdevelopment of annual sales and distribution plans for the distributors.participates in annual business plan, marketing, and sales meetingsaccountable for the volu...
Buscamos un/una estudiante, técnico o tecnólogo en seguridad y salud en el trabajo con conocimientos en sistemas de gestión de calidad iso para trabajar tiempo completo en la implementacion de sistemas de gestión en varias empresas de medellin y el area metropolitana. tipo de puesto: tiempo completo salario: $1.000.000 - $1.500.000 al mes...
Customer service leadership role the customer service manager is a key member of the team, responsible for leading and managing customer service activities across internal and external teams. they oversee order management, kit booking, invoicing, and customer contact with sales teams, healthcare providers, and hospitals. - lead, train, coach, and manage the performance of the customer service team, focusing on talent development and succession planning. - oversee kit booking and order management processes and teams. - ensure high levels of customer satisfaction by monitoring interactions, resolving complaints, and improving service quality. - develop, communicate, and enforce policies and procedures to meet organizational goals and ensure compliance with regulations. - support and execute the customer service strategy, aligned with global and regional objectives. - streamline processes to enhance efficiency, reduce costs, and improve service quality. - collaborate with other departments to align customer service with business objectives. - report and analyze performance, providing insights for strategic planning and decision-making. requirements to succeed in this role, you will need: - bachelor's degree in business, engineering, supply chain management, or a related field. - advanced proficiency in english and spanish (written and spoken). - proven experience in customer-facing roles and order management processes. - solid experience in people management, including team development and performance oversight. preferred qualifications in addition to the requirements a...
Senior software engineer, content retrieval page is loaded senior software engineer, content retrieval apply locations mex-twp remote office colombia- twp remote office time type full time posted on posted 4 days ago job requisition id jr-90275263 job description arc xp, a cloud-based digital experience platform, is seeking a senior software engineer to join the backend engineering team responsible for arc's content management and retrieval system. arc xp is the saas division of the washington post, and powers more than 2000 media sites across 27 countries, reaching more than 1.5 billion unique users. in this role, you will be responsible for architecting, designing, implementing, maintaining and ensuring that our our cloud-based apis are efficient and profitable at scale. you will also function as a member of our lean and agile content platform group, collaborating across teams on performance, scalability, security, and cost goals. motivation - you are inspired by having developers as your customers, finding motivation in the different and creative solutions they build on your platform. - you welcome the challenge of working at scale, aiming to deliver consistent high-quality incremental improvements to customers regularly. your philosophy is that a project isn't complete until it's shipped. - you find satisfaction in getting to ground truth and using it to influence decisions. - you thrive in a collaborative environment, exchanging technical insights with peers during code reviews and design discussions. you enjoy mentoring others, fostering growth, and s...
Multinacional líder en recursos humanos. prestamos servicios de selección, outsourcing, consultoría, capacitación y temporalidad. descripción general estamos en la búsqueda de un(a) service delivery manager (sdm) en bogotá, con experiencia en la gestión y supervisión de servicios tecnológicos para clientes corporativos. este rol tiene como objetivo asegurar la entrega continua, eficiente y de calidad de los servicios acordados, manteniendo altos niveles de satisfacción del cliente y cumplimiento de acuerdos de nivel de servicio (slas). el o la sdm será el principal punto de contacto para nuestros clientes después de la implementación, gestionando la operación, resolución de incidencias, continuidad del servicio y relaciones a largo plazo. responsabilidades principales supervisar la entrega de servicios tecnológicos (soporte, infraestructura, aplicaciones u otros), asegurando el cumplimiento de slas y kpis. gestionar la relación con el cliente, actuando como su representante interno y escalando de manera oportuna cualquier incidencia o riesgo. asegurar la correcta coordinación entre los equipos técnicos, de soporte y operaciones. analizar reportes de desempeño del servicio, identificar oportunidades de mejora y liderar planes de acción. presentar informes ejecutivos al cliente sobre el estado del servicio y cumplimiento de indicadores. detectar oportunidades de mejora continua o ampliación de servicios (upselling o cross-selling). garantizar el cumplimiento de políticas, procesos itil y prácticas de gestión de servicios. coordinar la gestión del cambio, la continuidad de...
Given the responsibilities outlined for the student intern, here are some specific knowledge areas and programs that would be beneficial: - ** purchase order management**: - understanding of procurement processes. - knowledge of erp systems like sap for po creation, tracking, and management. - vendor relationship management skills. - familiarity with supply chain management principles. - ** data analytics and reporting**: - proficiency in excel for data analysis, manipulation, and reporting. - experience with data visualization tools such as power bi for creating interactive dashboards and reports. - basic understanding of sap or similar erp systems for extracting and analyzing data. - knowledge of statistical analysis techniques and trend analysis methods. - ** customer service and support**: - strong communication skills for interacting with internal stakeholders and external vendors. - ability to handle customer inquiries, complaints, and requests professionally. - problem-solving skills to address customer issues effectively. - ** continuous improvement**: - familiarity with lean six sigma methodologies for identifying process improvement opportunities. - ability to analyze processes and propose efficiency enhancements. - willingness to actively participate in continuous improvement initiatives and projects. - ** internal/external communication & collaboration**: - proficient in written and verbal communication. - experience using collaboration tools like microsoft teams or slack for internal communication. - ability to collaborate effective...
**requisition id**: 218549 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. **purpose** the caribbean, central america & uruguay (ccau) technology systems reliability team interfaces with senior management, infrastructure, it operations, global system reliability office and business partners to continuously improve the stability, reliability and efficiency of our banking systems through site reliability engineering (sre) based principles and practices that will include continuous people, process and technology enhancements in support of our rapidly changing technology product portfolio. the incumbent will work cross-functionally amongst a variety of teams and be a contributor in all significant engineering services or solutions delivered to ccau technology and stakeholders. the incumbent will also have an understanding ‘what could go wrong’, help to solve complex problems and have a flare for communicating and participating in discussions with technical and business partners. the incumbent will work directly with our software engineering teams to both maintain and operate our existing technology and build our next generation of technologies. **accountabilities** - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. - work in collaboratio...
Buscamos un/una estudiante, técnico o tecnólogo en seguridad y salud en el trabajo con conocimientos en sistemas de gestión de calidad iso para trabajar tiempo completo en la implementacion de sistemas de gestión en varias empresas de medellin y el area metropolitana. tipo de puesto: tiempo completo salario: $1.000.000 - $1.500.000 al mes...
Order processing (manual and edi). - manage the shipping process to ensure 100% on time fill rates, while maximizing the number of units that fill containers/trailers - prepare and forward documentation to customers (commercial invoices, bills of lading, packing slips) - timely and accurate follow-up, including customer service - maintain customer sales programs, customer masters, ship to files, upc codes, sales and shipping reports - research and resolve inquiries - analyze shipment and sales information for territory managers - coordinate information between various work groups - enhance current operational procedures to improve efficiencies and reduce costs. - ensure proper coordination of credits and adjustments - translate materials from english to spanish when necessary - prepare marketing materials and special offers **_ we don’t just build the world, we build innovative technology too._** joining the stanley black & decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. here, you’ll get the unique chance to impact some of the world’s most iconic brands including stanley tools, dewalt, craftsman, mac tools and black + decker. your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. come build with us and take your career to new heights. **who we are** we’re the world’s largest tool company. we’re industry visionaries. we’re solving problems and advancing t...
Buscamos un/una estudiante, técnico o tecnólogo en seguridad y salud en el trabajo con conocimientos en sistemas de gestión de calidad iso para trabajar tiempo completo en la implementacion de sistemas de gestión en varias empresas de medellin y el area metropolitana. tipo de puesto: tiempo completo salario: $1.000.000 - $1.500.000 al mes...
**it's more than a job**: when you work in freight logistics and operations at kuehne+nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. but that is not all. your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. at kuehne+nagel, our contribution counts in more ways than we imagine. - the airfreight operational care team leader is responsible for overseeing daily operations and leading the operational care team to ensure outstanding, customer-centric execution while maximizing profitability. this role focuses on developing and strengthening airfreight processes by balancing cost-efficiency with high-quality service delivery. the team leader plays an active role in supporting business growth through strategic solution and cost management in collaboration with carriers and partners. all activities must align with air transport regulations, industry and product standards, guidelines, and be executed within operational systems. **how you create impact**: - monitor operational performance and enhance data accuracy and execution quality, in full alignment with kn standards and requirements - resolve escalated issues from team members or stakeholders, ensuring sustainable solutions and service continuity - drive profitability through ongoing cost optimization strategies and efficiency initiatives - collaborate effectively with partners, suppliers, gateways, warehouses, customs teams, rcc, and external parties to en...
**careers that change lives** **a day in the life** responsibilities may include the following and other duties may be assigned. - performers a variety of import/export duties that include processing papers necessary to facilitate shipments between international locations. - administers the efficient and economical movement of goods in accordance with organizational policies. - prepares reviews, approves and maintains files for import/export documents required for the lawful completion of import/export activities. - serves as an import/export liaison for international customers/subsidiaries, distribution, procurement, planning, manufacturing, intercompany finance, regulatory and import/export compliance functions. - plans, schedules and routes imports and exports, including monitoring the flow of traffic to/from foreign destinations, ensuring related customer service, brokerage and customs transaction compliance. **must have: minimum requirements** - bachelor degree. - 2 years of experience in import/export or related areas. - fluent english level. - excellent organizational skills. - excellent time management. - proven problem solving and decision-making skills. - team player. - excellent communication skills (verbal, written, presentation). - advanced excel. - knowledge in erp (i.e. oracle, sap, etc. ) - knowledge in wms (i.e. sap, jd, etc. ) **nice to have** - nice to have basic knowledge lean six-sigma is desirable. - knowledge and understanding of import/export processes and procedures in medical devices or pharma industries. - portuguese is a...
The customer service manager plays a crucial role at stryker, leading the customer service team and overseeing all internal and external service activities. key responsibilities: - lead, train, coach, and manage the performance of the customer service team, focusing on talent development and succession planning. - oversee kit booking and order management processes and teams to ensure seamless execution. - ensure high levels of customer satisfaction by monitoring interactions, resolving complaints, and improving service quality through data-driven insights. - develop, communicate, and enforce policies and procedures to meet organizational goals and ensure compliance with regulations. - support and execute the customer service strategy, aligned with global and regional objectives to drive business success. - streamline processes to enhance efficiency, reduce costs, and improve service quality, leveraging expertise in supply chain management. - collaborate with other departments to align customer service with business objectives, fostering a culture of collaboration and excellence. - report and analyze performance, providing actionable insights for strategic planning and decision-making. requirements: - bachelor's degree in business, engineering, or a related field. - advanced proficiency in english and spanish (written and spoken). - proven experience in customer-facing roles and order management processes, with a strong track record of delivering results. - solid experience in people management, including team development and performance oversight, with a focus on talent...
Reconocido holding con más de 20 años de presencia en el mercado nacional se encuentra en búsqueda de un (a) ingeniero informático o carrera afín, para desempeñar el cargo de coordinador de salesforce. funciones: coordinador de proyectos salesforce serás responsable de la gestión y coordinación de proyectos relacionados con la plataforma salesforce, asegurando la implementación exitosa de soluciones que mejoren la eficiencia operativa y la experiencia del cliente. este rol requiere una sólida comprensión de las capacidades de salesforce y experiencia en la administración de sus diversas nubes. requisitos: experiencia de 3 años en cargos similares conocimientos técnicos excluyentes: mínimo 3 años de experiencia gestionando proyectos salesforce sales, services, financial services cloud – omnistudio, claims. experiencia en la administración y personalización de salesforce. conocimientos sobre integración de salesforce con sistemas externos (apis, rest, soap) y en el diseño y desarrollo de flujos de trabajo y procesos. integración con mulesoft. configuración avanzada y personalización de salesforce. conocimiento en lightning web components y modelado de datos. desarrollo y optimización de informes y paneles. gestión de permisos y seguridad de datos en salesforce experiencia en el uso de metodologías ágiles como scrum, lean, entre otras manejo de herramientas para la gestión de proyectos diversas. deseable: salesforce certified associate salesforce certified administrator salesforce certified sales cloud consultant salesforce certified service cloud consultant detalles: tipo de ...
We are looking for the right people — people who want to innovate, achieve, grow and lead. we attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. experience the challenges, rew...
It's more than a job when you work in freight logistics and operations at kuehne+nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. but that is not all. your work also helps ensure that vita...
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