Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our div...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our dive...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: sutherland is seeking an attentive and goal-oriented person to join us as a professional service sales executive for the nice actimize program. as a services sales executive, you own the entire process of services engagement within the sales cycle related to license opportunities as well as any value expansion (extension) services. this includes selling the value of actimize professional services early in the sales cycle, to responding to the services elements of rfis and rfps, preparing proposals, working closely with sales and professional services to produce a statement of work (sow), negotiating with clients to close statements of work (sow), and successfully managing a clean hand over to the delivery team. the professional service sales executive performs a wide range of d...
Company description: sutherland is seeking a project manager to join our team and lead projects for nice software solutions, one of the largest it solutions multinational companies in the world. this role involves planning and controlling various activities required to deliver projects on time, within budget, and at the required quality level. if you have a proven track record in project management and a passion for delivering excellence, we want to hear from you! job description: end-to-end project management, including: scope, time, cost, and quality management. human resource, communications, and risk management. stakeholder (internal & external) management. oversee all project phases: initiation, planning, execution, monitoring & control, and closing. utilize nice project management methodology, tools, and templates to define tasks, prepare plans, and monitor progress. manage project scope, resolve issues proactively, and provide mitigation plans. act as a single point of contact for assigned projects, representing nice in internal and external forums. assist clients with roadmap development and strategic planning to maximize roi. ensure timely and accurate project status reporting to stakeholders. manage project-related revenue and forecasting, keeping management systems updated. continuously assess and improve project management methodologies and delivery quality. engage with the global pm community to share knowledge and best practices. requirements: 5+ years of proven experience as a project manager leading teams in a matrix environment. bachelor’s or master’s degre...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description sutherland is looking for project managers who want to benefit from a great onboarding program, work environment, job stability and professional growth opportunities working with multicultural teams all over the globe for one of the biggest it solutions multinationals in the world, nice software solutions. the project manager is responsible for planning and controlling the diverse activities required to deliver projects to final customers on time, on budget, and with the required quality, despite risks and issues. lead activities to foresee risks and issues and create the required mitigation plans. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! main responsibilities and deliverables end-to-e...
About sutherland: artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, bringing them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna, bringing together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description you are also expected to: key responsibilities establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations. produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line. identify the training needs that will equip the staff with fundamental skills and knowledge. have a thorough understanding of the various system tools and o...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description sutherland is looking for project managers who want to benefit from a great onboarding program, work environment, job stability, and professional growth opportunities working with multicultural teams all over the globe for one of the biggest it solutions multinationals in the world, nice software solutions. the project manager is responsible for planning and controlling the diverse activities required to deliver projects to final customers on time, on budget, and with the required quality, despite risks and issues. lead activities to foresee risks and issues and create the required mitigation plans. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! main responsibilities and deliverables end-to-...
Company description: about sutherland: artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results job description: you are also expected to: establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations; produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line; identify the training needs that will equip the staff with fundamental skills and knowledge; have a thorough understanding of the various system tools and o...
Company description artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, bringing them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry, unlocking new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description our quality analyst gets to: define sutherland’s reputation: oversee and manage performance and service quality to guarantee customer satisfaction. strengthen relationships: establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. keep management updated: relay important information in the form of timely and accurate reports. impact the bottom line: produce solid and effective strategies based on accurate and meaningful ...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: our quality analyst gets to: define sutherland’s reputation: oversee and manage performance and service quality to guarantee customer satisfaction. strengthen relationships: establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. keep management updated: relay important information in the form of timely and accurate reports. impact the bottom line: produce solid and effective strategies based on ac...
Job description company description sutherland is seeking an analytical and attentive person to join us as professional services engineer will be responsible for installing, deploying, upgrading, and supporting nice product/platforms at the customer site. should be able to draft the plan, outline the checks and deploy and explain it to the customer and related counterparts. the engineer will manage nice related issues and outages in a timely manner and enhance the client's ability to maintain the nice system. in addition, the oss engineer will assist with nice projects, installations, and change management as required to support the customer’s environment and infrastructure. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! job description implement and deploy nice systems solutions for customers. provide l1/l2 support for nice products. manage incidents and resolve issues effectively and promptly. collaborate with customer system engineers to ensure the stability of nice infrastructure. document system specifications and generate system health reports. assist with installation, maintenance, and change management projects. provide basic training on nice applications to customer engineers. administer and configure users within the nice system. work closely with vendors and other stakeholders to resolve technical issues. qualifications qualifications degree in systems engineering, electronic engineering, or related fields (preferred). english b2 proficiency 3 years of experie...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: sr. associates in this role get to: be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level, abandonment %, line adherence, handling capacity, and sir. monitor service level performance at interval level against planned aht, aux & shrinkage and correlate with non-adherence at consultant level. extend support: make real-time call outs on performance and staffing level to floor supervisors for appropria...
Company description: sutherland is seeking a reliable and detail-oriented person to join us as an actimize support engineer. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! job description: prioritise, schedule, and administer all updates, upgrades and major software releases in accordance with the company release policy and contractual terms governing release policy with the customer. record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. evaluate documented resolutions and analyse trends for ways to prevent repeated future problems. develop and document change requests capturing all customer requirements. perform hands-on fixes on the sales and service performance management applications, including installing and upgrading software, database exports, and configuring the systems and applications. test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard testing methodologies. identify and learn appropriate software applications used and supported by the company. attend customer workshops/reviews to provide technical application advice and best practice guidance when required. qualifications: ***availability to work on a hybrid model in bogota (3 days at home, 2 days at the office - tk north point) required experience: excellent verbal and written communication ...
Company description: sutherland is seeking a dynamic and intuitive person to join us as an associate- training. we are a group of energetic and hard-working individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! job description: responsable del calendario de reservas de salas de capacitación y envío de notificaciones de cambios. responsable de enviar los formatos de transporte a instalaciones y monitorear confirmaciones para cada clase de nuevo ingreso. responsable de administrar plantillas regionales: planificación de recursos de capacitación, lista de nh del sitio, panel de rendimiento de nuevas contrataciones, encuestas de nuevas contrataciones, rastreador de análisis de observación de capacitación, etc. apoyar/auditar/mantener los procesos del departamento a través de informes de cumplimiento semanales. revisar/crear/modificar prácticas y procedimientos operativos para determinar si se pueden realizar mejoras en áreas como flujo de trabajo, procedimientos de informes, etc. asegurarse de que todos los activos de la sala de capacitación estén bien mantenidos. coordinar con el equipo de tecnología global de infraestructura para garantizar la configuración adecuada de las redes por sala de capacitación según sea necesario. validación de datos y comprobaciones de errores para garantizar la precisión de los datos. coordinación con otros departamentos para recopilación de información y soluciones. supervisión, seguimiento y coordinación de los cursos de educación continua p...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: the project manager performs a wide range of duties including some or all the following: end-to-end management of a project or program of projects including: scope management time management cost management quality management human resource/ personnel management communications management risk management procurement/subcontractor management stakeholder (internal and external) management manage all phases of project – initiation, planning, execution, monitor and control and closing effective use of nice project management methodology, processes, tools, techniques and templates. in doing so, define project tasks and prepare project plans. monitor, manage, and communicate project progress. manage project scope and scope changes. manage & motivate the team assigned to the project. p...
Company description: artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, bringing them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry, unlocking new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: the creative director, global talent brand role is an exciting opportunity to lead the development and management of enterprise employment brand initiatives, strategies, and candidate experience activities that position sutherland as an employer of choice and distinguish us in the market. the person in this role will lead a team of graphic designers and content creators to craft the voice of sutherland talent acquisition across multiple candidate engagement channels, including social med...
Company description: sutherland is seeking a motivated and passionate person to join us as intern on our talent acquisition team. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! job description: shape workplace culture:offer support, boost engagement, and inspire positive attitudes; promote our culture and winning behaviors. be the first point of contact on our hiring processes check the qualifications to identify the ideal candidates support the hiring process schedule tests for our candidates support logistics in hiring events qualifications: student in modern languages, psychology, or related administrative careers strong knowledge in ms office strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner, b1 / b1henglish level ability to be pro-active in developing trust and professional rapport with employees and team members; able to be a team-player ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives ability to be creative and resourceful in finding effective solutions to problems and situations, the ability to work with a high degree of autonomy while maintaining very high standards and a meticulous attention to detail additional information: all your information will be kept confidential according to eeo guidelines. #j-18808-ljbffr...
We are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description the project manager performs a wide range of duties including some or all the following: end-to-end management of a project or program of projects including: scope management time management cost management quality management communications management procurement/subcontractor management stakeholder (internal and external) management manage all phases of project – initiation, planning, execution, monitor and control and closing effective use of nice project management methodology, processes, tools, techniques and templates. in doing so, define project tasks and prepare project plans. monitor, manage, and communicate project progress. manage project scope and scope changes. manage & motivate the team assigned to the project. provide feedback regarding their performances. being the single point of contact for as...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: the nice sales performance management products focus on improving the sales productivity, effectiveness, and other operational aspects of our customers’ employees and sales teams. our products allow companies to integrate valuable but disparate data from existing software applications, automate sales incentive calculations, reporting, and boost sales team morale by setting clear goals and monitoring their progress- all of which increase company productivity. our web-based application is unique in its use of hybrid oltp/olap data structures in combination with emerging technologies at compute, storage and network level for sophisticated end-user applications. nice is the leading provider of sales performance management and service performance management applications focused on improving ...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. nice employees are highly motivated, self-starters who thrive on achieving success after success for our customers. nice’s products are technically sophisticated and quite complex, and they are leveraged by our customers to influence and improve employee performance. to be effective with nice’s customers, our employees have to be technically knowledgeable and capable, yet at the same time naturally inquisitive and excited about the business value our customers are achieving. we pride ourselves on our professionalism, integrity, and ability to deliver real value to our customers. this is an exciting opportunity to play an important role in a very successful software company in a rapidly growing market. job description the nice sales performance management products focus on improving the sales productivity, ...
Software integration engineer - sql & linux sutherland is seeking an attentive and goal-oriented person to join us as a software engineer for the nice systems program who can translate the underlying technical details of customer requirements to the functional level with the help of his technical expertise and proprietary products available at nice actimize. his expertise will be preferable of an excellent understanding of the java 8/11 language, will be able to administer jvm (tomcat, jboss, websphere, among others), will have sufficient knowledge to administer at basic level oracle/sql-server database engines in linux or windows server environments, will also be able to write and read sql with performance-scope. job description determines technical feasibility by evaluating requirements and analysis as well as proposed solutions. prepares and installs solutions by determining and designing system specifications, standards, and programming. enhances existing solutions to match client requirements by configuring and customizing software using actimize software, sql, and other technologies. tests and approves software solutions, configurations, and customizations. provides information by collecting, analyzing, and summarizing development and service issues. utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process. collaborates and adds value through participation in peer code reviews, providing comments and suggestions. provides reliable solutions to a variety of problems using sound prob...
Company description: sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. for 36 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. we are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. as an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. our design capabilities marry human insight, design- thinking, and process engineering. to make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational ai techniques with a range of ai-ml enhanced products and cloud-based platforms. we believe that the best relationships come from trust and value. in addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. we also stand by our results. sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. we think that is simple for our clients to understand, and it adds to trust and transparency. today, over 60 percent of our revenues come from clients with us for more than 11 years. forty percent of our revenues come from fortune-50, and 56 percent from fortune-500 clients. though we have a rich history, our sights are anchor...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description sutherland is seeking an attentive and goal-oriented person to join us as a solution architect for the nice actimize program who can translate the underlying technical details of customer requirements to the functional level with the help of his technical expertise and proprietary products available at nice actimize. responsibilities: perform hardware sizing and system performance analysis. support all client non-function requirements like hardware sizing, low-level design, solution consulting, and implementation feasibility on projects and monitor client reviews, testing, production deployment, and related deliverables. advise on estimations, project plans, scoping documents, and other required project documentation. contribute to delivery work plan and assess technical risks and required...
Sutherland is seeking a motivated and passionate person to join us as an intern on our talent acquisition team. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! job description shape workplace culture: offer support, boost engagement, and inspire positive attitudes; promote our culture and winning behaviors. keep sutherland aligned: measure and monitor existing policies and procedures. promote an open-door policy: remain available to the team and encourage a collaborative environment. keep morale high: ensure motivational programs are in place and encourage frequent recognitions. keep things running: coordinate activities. communication: provide support between areas such as sourcing, onboarding, language assessment, and recruiting. advocate for employees: champion completion of employee experience surveys and follow action plans. qualifications strong knowledge in ms office. strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner, b1 / b1h english level. ability to be pro-active in developing trust and professional rapport with employees and team members; able to be a team-player. ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives. ability to be creative and resourceful in finding effective solutions to problems and situations; the ability to work with a high degree of autonomy while maintaining very high standards...
Direct message the job poster from sutherland it enterprise recruiter @ sutherland | it recruitment, talent attraction, hiring, selection process, selection analyst sutherland is seeking an attentive and goal-oriented person to join us as a technical support engineer 1 . this role typically provides entry-level technical support for diagnosing, reproducing, and fixing software and hardware issues. it includes troubleshooting protocols running on netapp hardware to assist customers with problem isolation and resolution. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! job description technical support engineers assist netapp customers by providing a range of technical support including: resolve customer problems via the telephone, the web, or autosupport. research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans. escalate cases to other more senior technical support engineers and/or escalation engineers when the problem is too complex or falls out of specific area of expertise. leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to add to the knowledge base in order to provide solutions to customer issues. create new knowledgebase articles to capture new learning for reuse throughout the center. participate in technical communication within the technical support engineering team to learn about new t...
Company description sutherland is seeking an attentive and goal-oriented person to join us as a mcr engineer. professional service engineer (pse) works as a member of the delivery team for product remote implementation, configuration, and integration of the nice platform. provides expertise and technical contribution in technical aspects of the project. the pse will work with the project team from the sales to services transition through the closure of the project. job description the mcr engineer has the following duties: installation and integration of nice software solutions remotely, while following defined methodology, processes, system requirements, and customer specific needs. work directly with the implementation team to assist with any technical questions regarding the solution from kick-off of the project until handover of the delivered solution to our support center. ensure that all components of the technical architecture are properly integrated and implemented. communicate and reconcile any design flaws found during the delivery of nice solutions. assist customers and their vendors with configuration requirements for all nice integration points in their environment. provide technical expertise of the entire nice product suite, implementation methodology, and/or related technology. conduct systems testing for performance and reliability. report issues found during implementation and engage support teams for assistance, as well as escalate to higher tiers and management; as appropriate. provide basic application overview, technical support, and technical quality ...
Artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes, and enduring relationships. sutherland job description professionals in this role get to: be the expert: delivery of world-class customer support and service in the maintenance and repair of desktops, laptops, and mobile devices. support the troubleshooting and maintenance of core infrastructure. assist in the ramp activity of new and existing business, and champion the relationships between the it department and our service delivery programs. maintain, analyze, troubleshoot, and repair desktop and laptop computer systems, including peripherals and various mobile devices (phones and tablets) running android, apple, and mic...
Company description about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we brin...
About sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique valu...
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