Join us and receive a $2,500 sign-on bonus! agileengine is an inc. 5000 company that creates award-winning software for fortune 500 brands and startups across 17+ industries. we are recognized as leaders in application development and ai/ml, and our ...
Job brief orange you glad that you chose realmone. configuration manager (level 3) job description orange you glad that you chose realmone? realmone was built on the principle that people matter first and foremost. we believe in providing a strong wo...
We are looking for a talented customer success manager to step onto a fintech unicorn rocketship! tipalti is one of the world’s fastest-growing fintech companies. we free finance professionals to lead by modernizing the entire payables operation. we are a well-funded, late-stage start-up backed by high-profile investors. our 2021 series f funding round raised $270 million, valuing us at over $8.3 billion. with total funding of just over $550 million, and with more than 3000 global customers, tipalti is one of the most valuable private fintech companies in the world. at tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. tipaltians are passionate about the work they do, and keen to get the job done. tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. our culture ensures everyone checks their egos at the door and stands ready to reach for success together. founded in israel in 2010, tipalti is a global business headquartered in the san francisco bay area (foster city) with offices in tel aviv, plano, toronto, vancouver, london, amsterdam and tbilisi. in this role, you will be responsible for: - develop and maintain strong relationships with a portfolio of 150+ clients during each stage of their journey after implementation, assisting with and continuing through full adoption and beyond. this includes rolling out new features and enhancements, integrations, growing and expanding, and focusing on the custo...
Join us and receive a $2,500 sign-on bonus! agile engine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards. if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! what you will do - ml infrastructure support and development: build and maintain scalable ml infrastructure on databricks, leveraging unity catalog and feature stores to support model development and deployment; - drift detection frameworks: design and implement frameworks for detecting data and model drift, ensuring continuous monitoring and high reliability of ml models in production; - model calibration & versioning: develop model calibration frameworks and establish versioning practices to maintain transparency and reproducibility across the ml lifecycle; - low-latency orchestration: design and optimize reinforcement learning (rl) orchestration pipelines, including contextual bandits, for real-time execution in low-latency environments; - automated training pipelines: create automated frameworks for training, retraining, and validating ml models, enabling efficient experimentation and deployment; - ci/cd for ml: implement ci/cd best practices to streamline the deployment and monitoring of ml models, integrating with databricks workflows and git-based version control systems; - collaboration: work closely with ml scie...
Coordinador de experiencia al cliente estamos en busca de un profesional con habilidades destacadas en mercadeo, comunicación y persuasión para el rol de coordinador de experiencia al cliente en ascensores schindler de colombia sas. en este rol, serás responsable de gestionar y mejorar continuamente la experiencia de nuestros clientes, asegurando que cada interacción con nuestros servicios y productos sea excepcional. tu capacidad para negociar y aplicar estrategias de marketing estratégico será fundamental para desarrollar y ejecutar planes que fortalezcan nuestra relación con los clientes. la atención al cliente será tu prioridad, y serás el enlace clave entre nuestros clientes y nuestros equipos internos para asegurar que todas las expectativas sean superadas. comprender y aplicar el nps (net promoter score) y la customer journey es esencial para tu rol. debes ser capaz de analizar datos y feedback para identificar áreas de mejora y proponer soluciones efectivas que mejoren la satisfacción del cliente. tu experiencia en mercadeo y comunicación te permitirá crear campañas que refuercen nuestra marca y atraigan a nuevos clientes. si tienes un enfoque orientado al detalle y una pasión por la excelencia en el servicio al cliente, este puesto es para ti. Únete a nuestro equipo y contribuye a que cada cliente tenga una experiencia memorable con ascensores schindler de colombia sas....
Profesional de mercadeo estratégico palabras clave: - profesional de mercadeo - especialista en marketing - estratega de mercado en nuestra empresa, estamos en la búsqueda de un(a) profesional de mercadeo estratégico para diseñar, planear, coordinar y ejecutar estrategias de mercadeo que impulsen el crecimiento de nuestras ventas. este rol, conocido como especialista en marketing, es clave para definir y aplicar tácticas innovadoras que mejoren el posicionamiento de nuestra marca. si eres un(a) estratega de mercado con la habilidad de integrar iniciativas digitales y offline, y deseas formar parte de un equipo dinámico, ¡te invitamos a postularte! responsabilidades: - diseñar planear y coordinar estrategias de mercadeo 360 (digital y offline). - implementar y evaluar estrategias de mercadeo digital como seo sem y paid media. - profundizar en el customer journey a través del uso de crm. - realizar benchmarking de la competencia para mejorar el posicionamiento de la marca. - colaborar con agencias de publicidad en la ejecución de campañas. - preparar socializar y dar seguimiento al calendario comercial. requerimientos: - título profesional en diseño administración mercadeo publicidad comunicación social o afines. - mínimo dos años de experiencia en roles relacionados con publicidad y mercadeo. - experiencia en manejo de agencias y desarrollo de estrategias comerciales. nivel de educación: - profesional sectores laborales: - mercadeo y publicidad cargo: - analista otras habilidades: habilidades técnicas: - seo y sem - crm habilidades interpersonales: - comu...
Compartir oferta compartir oferta work from home python trainee developer 1886465188 at baires dev, we've been leading the way in technology projects for over 15 years. we deliver cutting-edge solutions to giants like google and the most innovative startups in silicon valley. our diverse 4,000+ team, composed of the world's top 1% of tech talent, works remotely on roles that drive significant impact worldwide. when you apply for this position, you're taking the first step in a process that goes beyond the ordinary. we aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. join our team as a python trainee developer to begin your career journey. in our supportive environment, you'll gain hands-on experience in python development, work on real projects, and build a strong foundation for your future. what you will do - write and maintain simple python scripts and applications under the guidance of senior developers. - learn and apply python coding standards and best practices to develop clean, efficient, and readable code. - participate in code reviews and debugging processes to gain an understanding of code quality and maintenance. - engage in training sessions to improve python programming skills and knowledge of software development principles. - assist in testing applications, learning to identify and rectify bugs with guidance from more experienced team members. - contribute to project documentation by effectively documenting code and technical processes. here’s what we are looking for: - bas...
Agile engine is one of the inc. 5000 fastest-growing companies in the us and a top-3 ranked dev shop according to clutch. we create award-winning custom software solutions that help companies across 15+ industries change the lives of millions. if you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! :) what you will do 1. collaborate with the managing director to develop and execute the product strategy for the analytics and indices business units; 2. conduct research to understand customer needs, industry trends, and regulatory requirements, ensuring that products deliver maximum value and usability; 3. define and manage the product roadmap for analytics and index products, prioritizing high-impact initiatives. 4. product development & execution: 5. work closely with quant, engineering, and marketing teams to develop and enhance data-driven products; 6. manage the entire product lifecycle, from ideation to delivery, ensuring on-time, on-budget and high-quality execution; 7. stay updated on industry regulations and security best practices within the cryptocurrency index space; 8. collaborate with engineering teams to optimize blockchain data collection and market data structuring. 9. stakeholder & team management: 10. lead and mentor a team of product managers, fostering a collaborative and high-performance culture; 11. act as the bridge between product, technology, and revenue teams to ensure strategic alignment; 12. regularly communicate product roadmaps, update...
Agileengine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards. if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!what you will do- requirement gathering & prioritization: collaborate with stakeholders to define, document, and prioritize requirements for dynamic pricing and ml-driven projects; - product roadmap: develop and maintain an ml product roadmap aligned with business goals, ensuring clear prioritization and communication with all stakeholders;- sprint planning & delivery: work closely with engineering and data science teams to plan and execute sprint cycles, ensuring timely and high-quality delivery of ml solutions;- stakeholder communication: act as the primary liaison b/w technical teams and business stakeholders, providing updates, gathering feedback, and ensuring alignment on priorities;- risk mitigation: identify and address risks related to project deliverables, timelines, and resources, ensuring smooth execution across teams;- reporting & analytics: develop clear and concise reporting mechanisms to communicate project progress, kpis, and outcomes to stakeholders and leadership;- cross-functional collaboration: partner with engineers, data scientists, and program managers to align efforts, troubleshoot challenges, and optimize processes;- program management: oversee the ...
We're hiring as a desktop support technician at bogota, colombia!excis is a global it support leader globally, driven by innovation and collaboration. we're looking for a proactive desktop support technician to manage hardware, software, and it assets across multiple locations. join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.we foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. from solving complex it challenges to celebrating wins together, we put our people first.start your journey with excis and grow with us!what you'll do:end-user device support:• install, configure, and troubleshoot end-user devices such as desktops, laptops, printers, scanner guns, hands and feet audio visual for meeting rooms and mobile devices/tablets.• perform sop based software installations, support and updates (includes ms windows 10/11, m365 suite, teams).• assist with infrastructure and network connectivity issues as per instructions from the customer or techm remote it teams.• provide basic training to end-users on hardware and software usage.• provide support where physical intervention is required for install, maintain, and troubleshoot equipment.• assist with physical rack and stack operations.• assist in performing physical audits and asset tagging.general duties:• respond to and resolve technical issues in a timely manner as per sla.• perform installations, moves, adds, changes, and decommissions (imacd) of it equipment.• maintain accurate and up...
At sanofi consumer healthcare_, we have one overarching mission - to work _passionately, challenging_ ourselves and our industry every day, to build a healthier future by helping people, help themselves, bringing "health in your hands"._ - our teams are building trusted & loved brands that connect with hundreds of millions of consumers worldwide, enabling better self-care for individuals and communities, while also contributing to a healthier planet. to fulfill this mission, we are embarking our consumers, our customers, healthcare professionals, and our employees in this journey because this is what will make us become the "best fast-moving consumer healthcare (fmch) company in & for the world"._ - we strive to act as a force for good by integrating sustainability along our business and employees' mission and operate responsibly from both a social and environmental point of view._ - to achieve this, we need strong talent who will help us shape the future of our consumer healthcare business and challenge our industry. at sanofi consumer healthcare, we aspire to create a work environment where people can thrive, grow, and be at their best every day. our priority is working with integrity to improve the health and well-being of people and communities where we operate, working towards making a positive impact in the world._ **misión**: adquirir experiência práctica en el campo del aprendizaje y desarrollo en entornos corporativos, trabajando colaborativamente con los equipos de performance, marketing, medical, ventas y promoción médica, entre otros; para apoyar las ini...
Triple ten is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and qa engineering in a feasible and accessible way, ultimately leading them to thrive in a new career. our mission is to ensure that every student has the opportunity to successfully master a new profession, find their purpose, and become a valuable member of the tech industry. triple ten is a remote first organization mirroring our students who complete our bootcamps in a remote environment please note that after applying for this position, you will be required to complete a test assignment. successfully completing this assignment will be the first step in the interview process. **these positions are based in the latam market*** ***please submit all resumes in english*** our instructors are the role models for the students studying on our business intelligence analytics program. they mentor students, help them with difficult concepts and assignments, teach them the skills necessary to be a great bia professional. they guide students through the program and into their future careers, making sure all students get the most out of both regardless of their background. what you will do as an instructor you will be a core part of students’ educational process and will: - host regular live q&a; sessions to help students unblock and progress confidently - offer personalized support ...
Propósito del rol el propósito principal del analista de experiencia digital (ux/ui) en seguros sura colombia es contribuir activamente a la transformación y mejora continua de la experiencia de usuario de nuestras plataformas, servicios y soluciones. este rol se enfocará en diseñar soluciones centradas en las necesidades genuinas de las personas y empresas. será un pilar fundamental en la ideación, desarrollo e implementación de interfaces y experiencias digitales intuitivas, eficientes y memorables. su aporte será clave para facilitar la interacción de nuestros usuarios con seguros sura, asegurando que cada punto de contacto digital refuerce nuestra misión y contribuya a una experiencia memorable y verdaderamente centrada en el usuario. ¿qué harás en tu día a día? - diseñar e iterar experiencias digitales centradas en el usuario, alineadas con los objetivos del negocio y las necesidades reales de las personas. - participar en la priorización y acompañamiento de iniciativas digitales, apoyando la construcción de propuestas de valor claras y diferenciadoras. - investigar y analizar comportamientos de los usuarios, utilizando herramientas de analítica digital, tendencias del mercado y estudios cualitativos para tomar decisiones con base en evidencia. - prototipar soluciones de manera ágil y eficiente en herramientas como figma, garantizando coherencia con el sistema de diseño de la compañía. - realizar pruebas con usuarios, desde la planificación y ejecución hasta el análisis de resultados, identificando oportunidades de mejora continua. - colaborar es...
Ubicación (ciudad) bogotá misión elaborar, ejecutar y hacer seguimiento al plan de mercadeo definido según las estrategias de mercado y la oferta de valor para el segmento, nicho y plaza. presupuestar, ejecutar, controlar y hacer seguimiento al gasto asociado a la ejecución del plan de marketing. formación académica - formación áreas afines - pregrado en mercadeo - especializaciónes afines - pregrado en telecomunicaciones - pregrado en ingeniería - pregrado en administración de empresas - pregrado en ingeniería electrónica responsabilidades del proceso 1. elaborar, ejecutar y hacer seguimiento al plan de mercadeo definido según las estrategias de mercado y la oferta de valor para el segmento, nicho y plaza asignado, de manera que contribuyan al cumplimiento de los ingresos. 2. presupuestar, ejecutar, controlar y hacer seguimiento al gasto asociado a la ejecución del plan de marketing en cada mercado. 3. definir y caracterizar segmentos y nichos que permita integrar la oferta de valor de su mercado/plaza, asegurando la competitividad de la misma. 4. realizar, mantener y hacer seguimiento a las prospecciones de clientes para los productos actuales y potenciales de la compañía, que permitan cumplir los planes de ingresos y de acuerdo con los focos de negocio establecidos para cada mercado. 5. formular y desplegar la estrategia de posicionamiento de acuerdo a la estrategia y cultura en cada país, a partir de la definición de posicionamiento y estrategia corporativa de la compañía. 6. analizar el escalamiento de ofertas relacionadas con descuentos en precios y revisar l...
Bluelight consulting is a leading software consultancy dedicated to designing and developing innovative technology that enhances users' lives. with a steadfast commitment to delivering exceptional service to our clients, bluelight excels in its focus on quality and customer satisfaction. our mission is not only to create cutting-edge applications but also to foster a collaborative and enriching work environment where each team member can grow and thrive. with a presence across the united states and central/south america, bluelight is in an exciting phase of expansion, continually seeking exceptional talent to join its dynamic and diverse community. we are looking for a skilled individual to join our rapidly growing team at bluelight consulting. this position is ideal for someone who thrives in a fast-paced, dynamic environment where everyone's opinions and efforts are valued and appreciated. you will have the opportunity to contribute to challenging and meaningful projects, developing high-quality applications that stand out in the market. we value continuous learning, personal growth, and hard work, offering a collaborative environment that promotes professional development. if you are passionate about software development and eager to be part of a growing software consultancy, we invite you to apply and join us on this exciting journey. what we are looking for - meaningful experience working on large, complex systems. - 3 years of development experience in php. - significant experience with the laravel framework is a plus. - java script programming with good know...
Company description publicis sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. our 20,000+ people in 53 offices fuse strategy, consulting, customer experience, and agile engineering to deliver high-impact products and services. job description as a technical project manager, you will lead cross-functional, globally distributed teams to plan, manage, and deliver complex digital transformation initiatives. you will act as the bridge between business and technology, managing the full lifecycle of products and projects-from ideation to delivery-while ensuring alignment with client objectives and strategic goals. responsibilities - partner with clients, strategists, architects, and experience leads to define strategy, and value-driven roadmaps. - define, document, and implement optimal team structures and delivery approaches using agile, waterfall, or hybrid methodologies. - drive discovery workshops, customer journey mapping, market/user research, and competitive analysis to inform strategic decisions. - own and manage the backlog; write and prioritize user stories, accept features, and ensure delivery aligns with roadmap and value objectives. - coordinate planning sessions, manage risk, and resolve dependencies across multiple workstreams. - lead stakeholder communication, ensuring technical and non-technical parties are aligned and informed. - translate business needs into technical requirements, collaborating closely with system ar...
Importante empresa del sector transporte y logístico requiere auxiliar administrativa con experiência mínimo de 3años en el el área de experiência del cliente de la compañía, desde los procesos administrativos, operativos y presupuestales que garanticen el cumplimiento de los objetivos del negocio. diseñar, estructurar y desarrollar la estrategia de experiência del cliente en los diferentes canales de atención, garantizando satisfacción, eficiencias, incremento en facturación de clientes actuales y consecución de nuevos negocios. liderar, estructurar e implementar estrategias de customer experience con foco en el análisis de data estructurada y no estructurada de los usuarios, a partir de herramientas cx (arquetipos, mapas de empatía, customer journey map, service blueprint, voc) para asegurar la calidad y el mejoramiento continuo del servicio entregado. preferiblemente haber trabajado en empresas de transporte y /o logística. las oficinas quedan ubicadas en la son empresarial de montevideo, av boyacá. bogotá. tipo de puesto: tiempo completo salario: $1.500.000 - $1.700.000 al mes...
Responsabilidades del puesto: - coordinar los recursos técnicos y humanos para llevar a cabo los relevamientos, diagnósticos y plan de oportunidades de mejora de los procesos y macroprocesos de la universidad. - coordinar los recursos necesarios para asegurar el desarrollo de los procedimientos que permitan la automatización y digitalización de los procesos críticos en las herramientas disponibles en la institución. - implementar una metodología que permita medir la criticidad de los procesos por su complejidad, transversalidad, consumo de recursos etc. - liderar el proceso de documentación y versionamiento de procesos y macroprocesos críticos asegurando que los mismos permanezcan constantemente actualizados. - asegurar que los procedimientos de los procesos definidos como críticos, permanezcan documentados, actualizados, versionados y disponibles a toda la comunidad de codocentes. competencias técnicas: conocimientos en sistemas de calidad experiência en el uso de sistemas de worflow o bpm experiência en implementación de metodologías de mejora continua (kaizen, lean, sixsigma, 8d, pdca) experiência en gestión de requerimientos experiência en mapeo y gestión de procesos, elaboración y revisión de flujogramas, y adaptación de procesos a sistemas integrados de gestión conocimientos en sistemas integrados de gestión, indicadores de gestión y balance score card. conocimientos en gestión de proyectos deseable conocimientos en metodologías Ágiles deseable conocimientos cx - journey map deseable conocimiento iso 9001 **requisitos**: - estudiante avanzado o egres...
Clinical science associate_ - _ ubicación: medellin - colombia_ acerca del rol nuestro equipo: - en sanofi specialty care, nuestro trabajo se centra en las áreas de enfermedades raras, trastornos sanguíneos raros, esclerosis múltiple, oncología e inmunología. nos dedicamos a descubrir y hacer avanzar nuevas terapias, proporcionando esperanza a los pacientes y sus familias en todo el mundo._ principales **responsabilidades**: - ser el protagonista en proponer, desarrollar iniciativas y proyectos de diferente alcance a nível medico /diagnostico que involucren áreas internas de la compañía. responsabilizándose del desarrollo de la zona y contribuyendo de manera sobresaliente a la implementación de la omnicanalidad, excediendo las expectativas esperadas (ir mas allá). implementar las estrategias de mercadeo para generar la sospecha a través de pruebas diagnósticas que permitan la identificación de pacientes con enfermedad de gaucher trabajando en los pilares estratégicos de la marca. lograr el posicionamiento de los productos a cargo por medio de un alto conocimiento científico._ - esta posición reporta directamente al gerente de linea de enfermedad de gaucher_ - desarrollar el panel a cargo, logrando una transformación y cambio en los comportamientos de los médicos, logrando pasos incrementales desde un nível inicial de conocimiento de la patología a ser expertos en el manejo de la patología dentro de las zonas asignadas (antioquia y santanderes principalmente). - hacer seguimiento a los pasos incrementales por parte del target alienados con la estrategia planeada...
Your growthdriving lasting impact and building long-term capabilities with our clients is not easy work. you are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.in return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won't find anywhere else.when you join us, you will have:continuous learning:our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. the real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.a voice that matters:from day one, we value your ideas and contributions. you'll make a tangible impact by offering innovative ideas and practical solutions. we not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.global community:with colleagues across 65+ countries and over 100 different nationalities, our firm's diversity fuels creativity and helps us come up with the bes...
Company description yuxi global (powered by veritas automata) has been a leading force in empowering life sciences companies to achieve their digital goals since 2005. we specialize in providing comprehensive solutions, including turnkey enterprise-grade application development, managed development teams, staff augmentation, and strategic consulting via our veritas automata services team. with headquarters in the united states and a team of over 150 skilled it professionals located throughout north and south america, including the united states, colombia, mexico, brazil, and costa rica, we are well-positioned to meet the unique requirements of our clients. having partnered with nearly 300 clients, yuxi global has played a crucial role in advancing digital solutions for companies in life sciences. utilizing cutting-edge technologies such as microsoft azure, powerbi, . net custom development, node.js, react, and ux/ui design, we deliver impactful solutions that drive business growth and captivate audiences. job description this position is key to our journey of growing deeper and broader relationships with our clients, and providing the best environment for our employees to grow and evolve according to their vision and our company’s future needs. furthermore, you’ll help shape the focus of our team when it comes to investing in and learning technologies that will shape our clients’ future. to successfully fulfill your role, you must manage the daily financial and delivery dynamics of multiple projects simultaneously, as well as the growth and performance of the teams as...
**vantive: a new company built on our legacy** baxter is on a journey to separate our ~$5b kidney care segment into a standalone company. vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. we believe vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. at vantive, you will become part of a community of people who are focused, courageous and don't settle for the mediocre. each of us are driven to help improve patients' lives worldwide. join us as we revolutionize kidney care and other vital organ support. **sobre nosotros: la misión de baxter** - en baxter, estamos profundamente conectados por nuestra misión. independientemente de su función en baxter, su trabajo tiene un impacto positivo en las personas de todo el mundo. experimentará un sentido de propósito en toda la organización, ya que sabemos que nuestro trabajo mejora los resultados para millones de pacientes. **tu rol en baxter**: te conectaras con nuestra misión de salvar y sostener vidas en el mundo, apoyaras cada uno de los procesos administrativos. #aquíesdonde donde creces profesionalmente. **tu equipo**: en baxter rts te encuentras con una red de profesionales en baxter somos una comunidad de profesionales impulsada por la misión que valoran diversas perspectivas y desafíos únicos. #aquíesdonde salvamos y sostenemos **responsabilidades**: organización de archivo administrativo - actualizar en el sistema los equipos biom...
Esperamos a un lider de servicio al cliente "> nos interesa contar con un profesional experto en el servicio al cliente para gestionar y optimizar la experiencia del cliente b2b y b2c. serás responsable de medir e identificar áreas de mejora, así como liderar acciones correctivas para asegurar una calidad óptima del servicio. "> responsabilidades principales: "> "> evaluar el customer journey para proponer mejoras continuas. "> liderar contramedidas con áreas como logística, ventas, operaciones y soporte técnico. "> supervisar la programación de instalaciones entre clientes e instaladores. "> proponer e implementar proyectos de mejora en procesos de atención y postventa. "> capacitar y desarrollar al personal a cargo. "> atender y resolver casos complejos o escalados. "> participar en la implementación de herramientas tecnológicas (crm, dashboards, etc.). "> "> requisitos: "> "> 5 años de experiencia en cargos relacionados, tales como canales de comunicación no presenciales (call center, tienda online) y servicio al cliente digital para empresas de más de 100 empleados. "> inglés intermedio. "> conocimientos en medición del indicador nps (b2b y b2c). "> "> ventajas: "> "> tener la oportunidad de trabajar en un equipo dinámico y creciente. "> aprender y desarrollar habilidades nuevas. "> disfrutar de un ambiente laboral inclusivo y diverso. "> "> experiencia: "> "> experiencia laboral relevante. "> "> ubicación: "> "> bogotá. ">...
Bluelight consulting is a leading software consultancy dedicated to designing and developing innovative technology that enhances users' lives. with a steadfast commitment to delivering exceptional service to our clients, bluelight excels in its focus on quality and customer satisfaction. our mission is not only to create cutting-edge applications but also to foster a collaborative and enriching work environment where each team member can grow and thrive. with a presence across the united states and central/south america, bluelight is in an exciting phase of expansion, continually seeking exceptional talent to join its dynamic and diverse community. we are looking for a skilled individual to join our rapidly growing team at bluelight consulting. this position is ideal for someone who thrives in a fast-paced, dynamic environment where everyone's opinions and efforts are valued and appreciated. you will have the opportunity to contribute to challenging and meaningful projects, developing high-quality applications that stand out in the market. we value continuous learning, personal growth, and hard work, offering a collaborative environment that promotes professional development. if you are passionate about software development and eager to be part of a growing software consultancy, we invite you to apply and join us on this exciting journey. what we are looking for - 3+ years of experience in testing web products. - solid knowledge of testing tools. - development of test plans: the creation of test cases and debugging. - additional knowledge in web technologies. - ab...
Recibe un cordial saludo de parte de **emergia customer care colombia. ** nuestra empresa una multinacional española dedicada al customer journey, está en la búsqueda de nuevos talentos que puedan hacer parte de nuestra gran familia, por esta razón estamos en la búsqueda de estudiantes del programa **psicología o técnicos en talento humano y administrativos**, esto con el fin de apoyar el proceso de formación de los estudiantes y contribuir con el desarrollo de nuestra empresa, en esta ocasión se requieren para dos cargos, para el área de captación del talento algunas funciones del cargo son: - acompañamiento en los procesos de selección, como citación a exámenes e informes de las capacitaciones, inducciones y reinducciones. - apoyar a las distintas ciudades en el proceso de reclutamiento las generalidades de la práctica son: - **tipo de vinculación**: contrato de aprendizaje - **jornada laboral**: lunes a viernes - **remuneración durante las prácticas**: 100% smlv + arl + eps + auxilio de transporte - **vacantes disponibles**: 2 - **inicio de práctica**: inmediato fecha de inicio prevista: inmediato tipo de puesto: tiempo completo sueldo: $146.200.000 al mes pregunta(s) de postulación: - ¿tienes el aval de la universidad para iniciar las practicas? - ¿eres practicante?-- en que universidad o institución cursas tus estudios? escolaridad: - técnico superior universitario trunco o en curso (deseable)...
Coordinador de experiencia al cliente estamos en busca de un profesional con habilidades destacadas en mercadeo, comunicación y persuasión para el rol de coordinador de experiencia al cliente en ascensores schindler de colombia sas. en este rol, serás responsable de gestionar y mejorar continuamente la experiencia de nuestros clientes, asegurando que cada interacción con nuestros servicios y productos sea excepcional. tu capacidad para negociar y aplicar estrategias de marketing estratégico será fundamental para desarrollar y ejecutar planes que fortalezcan nuestra relación con los clientes. la atención al cliente será tu prioridad, y serás el enlace clave entre nuestros clientes y nuestros equipos internos para asegurar que todas las expectativas sean superadas. comprender y aplicar el nps (net promoter score) y la customer journey es esencial para tu rol. debes ser capaz de analizar datos y feedback para identificar áreas de mejora y proponer soluciones efectivas que mejoren la satisfacción del cliente. tu experiencia en mercadeo y comunicación te permitirá crear campañas que refuercen nuestra marca y atraigan a nuevos clientes. si tienes un enfoque orientado al detalle y una pasión por la excelencia en el servicio al cliente, este puesto es para ti. Únete a nuestro equipo y contribuye a que cada cliente tenga una experiencia memorable con ascensores schindler de colombia sas....
Do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world’s most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? • provide excellent support experience to customers via all relevant communication channels. • identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. • ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. • provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. • deliver the best services to customers to ensure the highest customer satisfaction with the right procedures • b...
Your role and responsibilities required education technical diploma preferred education technical diploma required technical and professional expertise preferred technical and professional experience about business unit ibm consulting is ibm’s consul...
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