Join to apply for the french customer service representative (remote) role at telus digital. our trilingual corporate customer service associates are organized, innovative, and proactive, always willing to provide corporate assistance to our clients ...
Resumen customer service associate why tp? with a presence in more than 91 countries, we are the industry leader! great place to work has certified us as one of the best companies to work in the country and the world. we don’t stop innovating, and we...
Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across latin america. with operations in brazil, mexico, and colombia, nubank is today one of the largest digital banking platforms and technology-leading companies in the world. today, nubank is a global company, with offices in são paulo (brazil), mexico city (mexico), bogotá (colombia), buenos aires (argentina), durham (united states), and berlin (germany), with operations only in the first three. it was founded in 2013 in sao paulo, by colombian david vélez, and cofounded by brazilian cristina junqueira and american edward wible. about the role and team: we are the team responsible for building the brand in brand, for both potential customers so that they choose us as their financial ally, and for current customers to increase product engagement and cross-selling opportunities. through the correct execution of our brand plan, we drive key brand health tracker (bht) metrics uplift, plus trigger releases through a full-funnel always-on (aon) strategy. the brand team in colombia is formed by a diverse team of professionals and it is divided in 3 main areas: early lifecycle and content strategy: responsible for building the brand across all funnel stages (upper, mid and lower funnel). and responsible for always-on communications in owned channels, social media and influencers. engagement: responsible for launching new products and kee...
Position: workforce management specialist location: bedford, tx job id: 340 # of openings: 1 job title: workforce management specialist location: remote company: sylvan learning / unleashed brands schedule: full-time/ weekend availability required join our team as a workforce management specialist for the guest loyalty call center! at unleashed brands, we’re dedicated to creating fun, engaging, and inspiring experiences for families. our mission is to help kids learn, play, and grow. with over 1,300 locations in development and plans for further expansion, we are looking for an energetic and motivated workforce management specialist to support our guest loyalty call center in delivering exceptional service! what’s in it for you? remote work competitive compensation: enjoy a competitive hourly rate with opportunities for bonuses based on performance. career growth: as you excel in this role, you’ll have opportunities to influence training and development initiatives, further advancing your career. benefits package: we offer a comprehensive benefits package to support you and your family. what you’ll do: as a workforce management specialist, you will play a key role in ensuring the smooth operation of our guest loyalty call center. you will assist in monitoring call volume, scheduling staff, analyzing performance metrics, and contributing to the overall efficiency and effectiveness of our team. key responsibilities: assist in forecasting call volume and staffing needs to ensure optimal coverage. support the scheduling of agents to meet service level agreements and operati...
Make every workday count—and still be home for dinner mypass global is a forward-thinking saas platform transforming workforce compliance and onboarding for the energy, construction, and resources industries. with innovation at the heart of everything they do, our client empowers teams to streamline operations while maximizing platform value—one success story at a time. job description as a junior customer success team member, you’ll be responsible for onboarding new clients, configuring portals, resolving technical issues, and driving long-term engagement. you’ll also run client training and support customer renewals—ensuring a smooth, impactful experience every step of the way. job overview employment type: full-time (indefinite term type contract) shift: day shift, monday to friday salary: 3.800.000 col work setup: onsite, bogotá, colombia your daily tasks process onboarding requests, ensuring adherence to business and service level requirements. support the management of the vendor onboarding program for both new and existing asset owners. create and configure customer portals tailored to their specific needs. work closely with other departments (e.g., support, product, verifications) to resolve client-specific issues during onboarding. ensure any technical or operational issues encountered during onboarding are swiftly addressed. set up billing configurations and request invoice generation promptly. ensure that the customer’s portal is fully functional and that workers are mobilised for compliance with their projects. provide prompt and accurate resp...
About four seasons: four seasons is powered by our people. we are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. we know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. at four seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. it comes from our belief that life is richer when we truly connect to the people and the world around us. about the location: on colombia’s caribbean coast, in the historic city of cartagena, four seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. experience the authentic charm of the getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. connect to the lively social scene in four restaurants and lounges. entertain in two ballrooms. then unwind at the spa, fitness centre and two rooftop pools. with timeless style and legendary service, four seasons is shaping cartagena’s new cultural focal point. acerca del rol el mesero se encarga de ofrecer servicio d...
Who we are is what we do. deel is the all-in-one payroll and hr platform for global teams. our vision is to unlock global opportunity for every person, team, and business. built for the way the world works today, deel combines hris, payroll, compliance, benefits, performance, and equipment management into one seamless platform. with ai-powered tools and a fully owned payroll infrastructure, deel supports every worker type in 100+ countries-helping businesses scale smarter, faster, and more compliantly. among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. why should you be part of our success story? as the fastest-growing software as a service (saas) company in history, deel is transforming how global talent connects with world-class companies - breaking down borders that have traditionally limited both hiring and career opportunities. we're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. in 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries-ensuring people get paid and protected, no matter where they are. our momentum is reflected in our achievements and customer satisfaction: cnbc disruptor 50, forbes cloud 100, deloitte fast 500, and repeated recognition on y combinator's top companies list - all while m...
Company description specialists in industry disruption, globant commerce studio is an independent digital transformation agency with commerce at its core. using service design thinking, we are committed to delivering experience-driven digital reinvention that fosters deeper relationships between brands and their customers. partnering with brands such as nike, canon, coca-cola amatil, and nestlé, we work on some of the most exciting and innovative digital projects in the apac market. our team is our greatest asset. together, we reimagine consumer needs using methods that bring our clients closer to their customers. we are thinkers, creatives, technologists, and we are looking for people to join us on our journey. job description this role involves highly transformational digital engagement for one of globant's key clients. as this is exclusively a commerce business, the ideal candidate should have experience delivering complex commerce and replatforming initiatives, be capable of strategic conversations, and be ready to roll up their sleeves and get involved. this person will oversee the entire program, acting as the coordinator and integrator that keeps everything aligned. responsibilities: ensure strategic alignment: all decisions are aligned with business and digital strategies, with processes and mechanisms in place across the team to ensure successful outcomes. own the governance plan and create and maintain the overall program schedule. ensure scope management plan is documented and followed. build and maintain strong relationships with stakeholders. understand the cli...
Who we are is what we do. deel is the all-in-one payroll and hr platform for global teams. our vision is to unlock global opportunity for every person, team, and business. built for the way the world works today, deel combines hris, payroll, compliance, benefits, performance, and equipment management into one seamless platform. with ai-powered tools and a fully owned payroll infrastructure, deel supports every worker type in 100+ countries-helping businesses scale smarter, faster, and more compliantly. among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. why should you be part of our success story? as the fastest-growing software as a service (saas) company in history, deel is transforming how global talent connects with world-class companies - breaking down borders that have traditionally limited both hiring and career opportunities. we're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. in 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries-ensuring people get paid and protected, no matter where they are. our momentum is reflected in our achievements and customer satisfaction: cnbc disruptor 50, forbes cloud 100, deloitte fast 500, and repeated recognition on y combinator's top companies list - all while m...
Who we are is what we do. deel is the all-in-one payroll and hr platform for global teams. our vision is to unlock global opportunity for every person, team, and business. built for the way the world works today, deel combines hris, payroll, compliance, benefits, performance, and equipment management into one seamless platform. with ai-powered tools and a fully owned payroll infrastructure, deel supports every worker type in 100+ countries-helping businesses scale smarter, faster, and more compliantly. among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. why should you be part of our success story? as the fastest-growing software as a service (saas) company in history, deel is transforming how global talent connects with world-class companies - breaking down borders that have traditionally limited both hiring and career opportunities. we're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. in 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries-ensuring people get paid and protected, no matter where they are. our momentum is reflected in our achievements and customer satisfaction: cnbc disruptor 50, forbes cloud 100, deloitte fast 500, and repeated recognition on y combinator's top companies list - all while m...
About fullstack fullstack is one of the fastest-growing software consultancy companies in the americas. we deliver transformational digital solutions to top global companies and silicon valley startups. as an employee-first company, we focus on hiring the most talented candidates by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential. we’re most proud of offering life-changing career opportunities to talented software professionals across the americas. building highly-skilled software development teams for hundreds of the world’s greatest companies. having delivered hundreds of successful custom software solutions, which have positively impacted the lives and careers of millions of users. our 4.2-star rating on glassdoor. our client net promoter score of 68, twice the industry average. the position we are currently seeking a highly motivated and experienced sales development representative (sdr) to join our team at fullstack. as a sales development representative with fullstack, you’ll be responsible for identifying, contacting, and closing new meetings within an established icp (ideal customer profile). you’ll quickly become an expert at researching the nuances within our customer profiles that make someone a great fit for our services. in addition, you’ll be following a proven, successful process for cold prospecting using video, email, linkedin, and yes, cold-calling. you’ll be scheduling meetings for our director of inside sales and as you learn more about our company and services...
About fullstack fullstack is one of the fastest-growing software consultancy companies in the americas. we deliver transformational digital solutions to top global companies and silicon valley startups. as an employee-first company, we focus on hiring the most talented candidates by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential. we’re most proud of offering life-changing career opportunities to talented software professionals across the americas. building highly-skilled software development teams for hundreds of the world’s greatest companies. having delivered hundreds of successful custom software solutions, which have positively impacted the lives and careers of millions of users. our 4.2-star rating on glassdoor. our client net promoter score of 68, twice the industry average. the position we're looking to hire a salesforce developer to join our team. you'll work with one of our incredible product teams to build and deliver a product to our clients. what we are looking for 4+ years of professional salesforce development experience. advanced english is required. successful completion of a four-year college degree is required. advanced proficiency in apex programming, including triggers, batch classes, and asynchronous operations. skilled in building dynamic user interfaces using lightning web components (lwc) and aura components, as well as legacy support with visualforce pages. expertise in writing optimized soql and sosl queries, with a strong focus on performance a...
Join to apply for the senior fullstack engineer role at tabby join to apply for the senior fullstack engineer role at tabby get ai-powered advice on this job and more exclusive features. description department: risk platform, engineering employment type: full time location: remote/albania reporting to: aleksandr braun description tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. over 5,000,000 active users choose tabby to stay in control of their spending and make the most out of their money. over 30,000 global brands and small businesses, including h&m, adidas, ikea, shein, noon, and bloomingdale’s, use tabby’s technology to accelerate growth and gain loyal customers by offering flexible payments online and in stores. tabby is active in saudi arabia, uae, egypt and kuwait and backed by leading investors, including sequoia capital india, stv, paypal ventures, mubadala investment capital, arbor ventures and others. we are looking for senior fullstack engineer to join collection team . the team is responsible for the debt collection process and managing overdue payment plans. we expect that you have strong backend coding ability (ideally with golang); 5+ years as a backend or fullstack engineer at a fast-growing product company; 2+ years of experience with ideally both golang and typescript with react; solid experience with postgres; profound experience with partner apis integration and product development; a passion for writing clean and testable code; fluent english level (b2+); and, ...
Who we are is what we do. deel is the all-in-one payroll and hr platform for global teams. our vision is to unlock global opportunity for every person, team, and business. built for the way the world works today, deel combines hris, payroll, compliance, benefits, performance, and equipment management into one seamless platform. with ai-powered tools and a fully owned payroll infrastructure, deel supports every worker type in 100+ countries-helping businesses scale smarter, faster, and more compliantly. among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. why should you be part of our success story? as the fastest-growing software as a service (saas) company in history, deel is transforming how global talent connects with world-class companies - breaking down borders that have traditionally limited both hiring and career opportunities. we're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. in 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries-ensuring people get paid and protected, no matter where they are. our momentum is reflected in our achievements and customer satisfaction: cnbc disruptor 50, forbes cloud 100, deloitte fast 500, and repeated recognition on y combinator's top companies list - all while m...
Position summary we are seeking a detail-oriented and experienced global payroll analyst to support and ensure accurate, timely, and compliant payroll processing across multiple countries. this role involves handling complex payroll operations, maintaining accurate records, and ensuring compliance with local regulations and company policies. the ideal candidate brings practical experience, works independently with general guidance, and has strong problem-solving and communication skills. key responsibilities process payroll transactions including calculation of gross-to-net payments (e.g., salary, overtime, bonuses, commissions, deferred compensation, etc.) ensure accurate payroll-specific data maintenance such as changes in compensation, benefits, deductions, and employment status (e.g., hires, terminations, leaves of absence). reconcile payroll records, ensuring accuracy of payments, deductions, and general ledger entries. verify and audit payroll data inputs and outputs for consistency and compliance. monitor global payroll legislation to ensure compliance across jurisdictions. serve as a point of contact for employees and managers to resolve payroll-related inquiries. maintain and manage employee records related to time off (vacation, sick leave, etc.). collaborate with hr, finance, and external vendors to support payroll processes and continuous improvement initiatives. support the union process for usa payroll weekly. qualifications bachelor’s degree in finance, accounting, industrial engineer, or a related field, or equivalent practical experience. 3+ years of experi...
2 months ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. ★ please submit your cv in english ★ location: bogotá, colombia position: full-time, on-site job overview we are seeking a highly organized and proactive accounting officer to manage the day-to-day accounting for accounts payable (a/p) and accounts receivable (a/r), as well as support other financial tasks assigned by the team. ★ please submit your cv in english ★ accounting officer location: bogotá, colombia position: full-time, on-site job overview we are seeking a highly organized and proactive accounting officer to manage the day-to-day accounting for accounts payable (a/p) and accounts receivable (a/r), as well as support other financial tasks assigned by the team. the ideal candidate will have a strong understanding of financial reporting, including p&l, balance sheets, and free cash flow (fcf) statements. this role also requires the ability to read and explain financial statements, present forecasts to leadership, and contribute to improving financial processes. a passion for accuracy, process improvement, and operational excellence is essential. key responsibilities review internal projects, tickets, and service records to ensure accurate billing for both one-time and recurring services stay up to date with a/r activity, following up to ensure prompt client payments and healthy cash flow reconcile all accounts regularly and ensure vendors and a/p are paid on time to prevent service dis...
Who we are is what we do. deel is the all-in-one payroll and hr platform for global teams. our vision is to unlock global opportunity for every person, team, and business. built for the way the world works today, deel combines hris, payroll, compliance, benefits, performance, and equipment management into one seamless platform. with ai-powered tools and a fully owned payroll infrastructure, deel supports every worker type in 100+ countries-helping businesses scale smarter, faster, and more compliantly. among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. why should you be part of our success story? as the fastest-growing software as a service (saas) company in history, deel is transforming how global talent connects with world-class companies - breaking down borders that have traditionally limited both hiring and career opportunities. we're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. in 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries-ensuring people get paid and protected, no matter where they are. our momentum is reflected in our achievements and customer satisfaction: cnbc disruptor 50, forbes cloud 100, deloitte fast 500, and repeated recognition on y combinator's top companies list - all while m...
Job title :senior talent acquisition partner, talent services) bogota this is an opportunity in our global talent services function at sanofi hubs. sanofi ‘hubs’ are where our key strategic business operations are hosted providing centralised services across global medical, finance, people, procurement, digital, r&d and more. our vision : we deliver and be the and transformation, enabling sanofi to chase the miracles of science. hubs are synonym to gbs/gcc that is widely known in the industry. global talent services is one of our key service lines in hubs part of chief talent office that helps provide e-2-e talent acquisition services globally to businesses spread across general medicines, specialty care, vaccines, r&d, manufacturing from hubs across regions in proximity. this role will be responsible to recruit for north america, lat am and canada and managing the volume hiring needs. across 2023/2024 our consolidated hiring volumes for the region has been 3000+. this is subjected to growth as we expand our launches in the region. you will be responsible to hire the best talent for sanofi and do this while providing world class candidate experience main responsibilities: assume accountability for all recruitment services delivered across the hub, ensuring alignment with sanofi's business strategy and global talent acquisition priorities. play a key role in the seamless integration and transition of new recruitment services into the hub, ensuring minimal disruption and a positive experience for stakeholders. lead the planning and coordination of recruitment activities wit...
Who we are is what we do. deel is the all-in-one payroll and hr platform for global teams. our vision is to unlock global opportunity for every person, team, and business. built for the way the world works today, deel combines hris, payroll, compliance, benefits, performance, and equipment management into one seamless platform. with ai-powered tools and a fully owned payroll infrastructure, deel supports every worker type in 100+ countries-helping businesses scale smarter, faster, and more compliantly. among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. why should you be part of our success story? as the fastest-growing software as a service (saas) company in history, deel is transforming how global talent connects with world-class companies - breaking down borders that have traditionally limited both hiring and career opportunities. we're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. in 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries-ensuring people get paid and protected, no matter where they are. our momentum is reflected in our achievements and customer satisfaction: cnbc disruptor 50, forbes cloud 100, deloitte fast 500, and repeated recognition on y combinator's top companies list - all while m...
About us: at amber, we're always on the hunt for the most talented individuals in the industry to join our team. we're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. we offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to do things better. our team works together towards common goals and we value each member's contributions to our mission of continuous improvement and innovation. about the role: hello talented professionals! we're currently looking to expand our pool of talent and invite skilled individuals to join us by applying to this job posting. while specific positions may not be available immediately, we're proactively building a network of qualified candidates for future paid partnerships.amber is looking for an economy designer specialized in web3 games, you'll make a significant impact on many products in our portfolio, from nft collections to in-game economy for token-based product. if you're passionate about tokenomic, gamefi, the challenges of token issuance or how engage players with this new genre, we want to meet you! here's what you can expect: our talent acquisition team will review your profile to ensure it aligns with our requirements and values selected candidates will undergo an initial interview to discuss about their experience, skills, and fit for the role. qualified candidates will be invited to complete an online assessment to demonstrate their abilities. finalists will participate in a technical interview to ...
The customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities answer customer calls regarding client services (passports and visas). meet all agent kpis including call efficiency, quality, quantity, and nps customer satisfaction scores. treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. walk customers through the process and educate them on the requirements. educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passports. resolve customer concerns through a one call resolution approach. listen carefully to our customers to ensure appropriate responses. tactfully handle upset customers with empathy. mirror service offerings to travel needs – offer upgrades/downgrades appropriately. communicate with customers inside and/or outside the company where considerable resourcefulness, tact, and procedural knowledge are required. input all concerns or suggestions for company follow-up, as well as survey responses. adhere to department guidelines when servicing our customers. complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. notify management of problems or trends and provide feedback both via email and noting customer accounts. transfer calls to...
Visa bogota, d.c., capital district, colombia visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. make an impact with a purpose-driven industry leader. join us today and experience life at visa. visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. make an impact with a purpose-driven industry leader. join us today and experience life at visa. job description this role is an individual contributor with a focus on analyzing technical complaints and providing first level support to both internal and external staff worldwide. the team also provides access controls designed to enroll, upda...
Summary provide ongoing support to our global clients who have implemented integration between their hr system of record and one of our payroll platforms (such as globalview or celergo). in this role, you will manage a significant portion of the client relationship: everything related to integration services, the overall functionality of the connectivity solution, integration tools, and processes. this position is for individuals who enjoy building client relationships using their technical expertise and providing high-quality support. technical duties provide post-implementation system configurations and testing. deliver a design and mapping for global integration tickets. regression testing of new features. review and validate technical documentation. analyze and resolve technical issues related to the integration. client-facing responsibilities ensure new integration clients are onboarded and stabilized according to our standards. participate in the transition process from implementation to ongoing service support. participate in defining the cross-functional service scope, responsibilities, and delivery list with clients. provide high-quality support and service to clients and advise them on best practices for integration design and mapping with their hr system of record. manage issues, provide analysis, and facilitate solutions within defined slas; handle escalations with appropriate complaint handling procedures and ensure issues and risks are effectively managed. work with clients and internal teams on change requests and coordin...
Work with a nationally ranked cpa and advisory firm that is passionate for what's next. aprio has 30 office locations, one in the philippines and more than 2,100 team members that speak 60+ languages across the globe. by bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, aprio ensures clients are prepared for wherever life or business may take them. discover a top-rated culture, vast growth opportunities and your next big career move with aprio.join aprio's information technology team and you will help clients maximize their opportunities. aprio is a progressive, fast-growing firm looking for a business application specialist to join their dynamic team.the role of a business application specialist is crucial in ensuring that software applications function effectively, supporting business operations and enabling user productivity. this position requires strong technical skills, problem-solving abilities, and a customer-focused approach to deliver high-quality support and continuous improvement of applications. position responsibiltiies provide frontline support for software applications, diagnosing and resolving technical issues reported by end-users. track and manage incidents using a ticketing system, ensuring timely resolution and communication with stakeholders. monitor application performance and system health, proactively identifying potential issues and addressing them before they impact users. create and maintain detailed documentation for application configurations, standard operating procedures, and troubles...
Description the operations manager i is responsible for coaching and supervising a group of team leaders. this position is also responsible for ensuring client service level agreement and financial expectations are achieved. essential functions/core responsibilities • analyze and maintain all client service level agreements; implement improvement plans as needed • maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) • selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements • manage and review operational reports (attendance adherence, pfp, client scorecard, metrics management reports) • create and maximize relationships with client partners • provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance • conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching • create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner • participate in cross functional meetings to review information received from operational support functions - training, hr, quality, wfm, ta.- and partner to define action ...
Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly. david kennedy recruitment is working with a leading tech company who is looking to recruit a manager of operations control room to join their team in bogota, colombia. position: manager of operations control room location: bogota, colombia employment type: full-time work model: on-site benefits: base salary duties and responsibilities build and maintain relationships with internal and external clients (staff, operators) coordinate and supervise staff, ensuring adherence to company standards contribute to company development through operational support and feedback document tasks and report to management, including data analysis and kpis motivate, train, and coach staff, especially new employees and ocr team members develop and implement procedures, workflows, and performance metrics for ocr submit consolidated bonus reports to hr on time manage resources to achieve performance goals and ensure service standards stay updated on company procedures, promotions, and game strategies report deviations from company standards and suggest improvements to enhance player experience support iso certification efforts and communicate player feedback to management requirements: proficient in english (c1), with strong verbal and written communication skills. a bachelor's degree in business administration, operations management, or a related field; a master's degree is preferred relevant cert...
The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow. meet nuvei , the canadian fintech company accelerating the business of clients around the world. nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk, and fraud management services. connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. at nuvei, we live our core values, and we thrive on solving complex problems. we’re dedicated to continually improving our product and providing relentless customer service. we are always looking for exceptional talent to join us on the journey! your mission as operational account manager - enterprise you will be leading and accountable for all the operational related aspects to portfolio of large and medium size merchants. through constant customer engagement, products, and services enablement, managing multiple tasks and project management, onboarding of new entities and supporting the expansion of existing and future merchant businesses. the operational account manager will act as the primary lead and main operational focal point between nuvei valuated merchants and cross internal functions to deliver efficient, high, and quality service to our strategic clients. respons...
Resumen customer service associate why tp? we are the industry leaders and are present in 91 countries! great place to work has certified us as one of the best companies in the country and the world. we don’t stop innovating, and we always go beyond....
This job posting isn't available in all website languages. if you are a person with a disability and need assistance applying for a job, please submit a request. what’s in it for you: at trane technologies, through our businesses including trane and ...
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