Loka bogota, d. c. capital district, colombia senior machine learning engineer loka bogota, d. c. capital district, colombia 3 weeks ago be among the first 25 applicants years from now, history will look back at this moment as a landmark for the huma...
Media buying manager (professional english) wisevu bogota, d. c. capital district, colombia media buying manager (professional english) wisevu bogota, d. c. capital district, colombia 4 weeks ago be among the first 25 applicants get ai-powered advice...
Company description who we are... at trustonic our products are making a difference across the world. one moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. the next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about. we pride ourselves on living by the trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure. working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. we believe in equal opportunities and take to heart the old african proverb ’if you only want to go fast, go alone. if you want to go far, go together’. we work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team. click here if you would like to find out more about trustonic's culture code. if you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you! job description a bit about the team and what you'll deliver... we are looking for a director of client success to join the team and lead our efforts in delivering exceptional outcomes for our clients. in this role, you will be responsible for mentoring a team of account managers and director, developing and executing client success strategies to drive retention, expansion, and sa...
Work from home talent operations manager - work from home talent operations manager work from home talent operations manager 1886497904 at bairesdev, we've been leading the way in technology projects for over 15 years. we deliver cutting-edge solutions to giants like google and the most innovative startups in silicon valley. our diverse 4,000+ team, composed of the world's top 1% of tech talent, works remotely on roles that drive significant impact worldwide. when you apply for this position, you're taking the first step in a process that goes beyond the ordinary. we aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. as a talent operations manager, you will lead the functional side of talent acquisition to help achieve bairesdev's hiring goals. this role places you at the forefront of managing and guiding a team of leaders, where you’ll have the opportunity to develop and implement forward-thinking strategies for the hiring process. you’ll work closely with other area managers to keep talent acquisition processes updated and aligned with business needs. with oversight of a team of over 50, your responsibilities will include tracking kpis and metrics, analyzing data, and refining recruitment processes for optimal results. in this role, you will: - manage and guide a team of leaders within the talent acquisition function. - create and implement new strategies for the hiring process and enhance employee well-being. - align with other area managers to ensure talent acquisit...
Company description publicis sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. we help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. united by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. job description manager agile program management as a manager agile program management, you will be responsible for driving agile project management practices, ensuring successful delivery of digital transformation initiatives. you will work closely with cross-functional teams, stakeholders, and leadership to implement agile frameworks, optimize delivery processes, and foster a culture of continuous improvement. your impact - lead agile project management efforts, ensuring alignment with business objectives and client expectations. - implement and scale agile methodologies (scrum, kanban, safe, less) to improve project execution and delivery. - facilitate agile ceremonies, including sprint planning, daily stand-ups, retrospectives, and pi planning. - collaborate with product owners, engineering teams, and business stakehold...
As a marketing specialist, you will be responsible for designing, creating, and delivering marketing programs and strategies to support the growth and expansion of company products and services, and to attract customers to company website, online presence and promote products or services. you will create and convey brand messages and improves brand awareness. you will analyze statistics and identifies areas to optimize marketing performance. you will develop marketing content and explores sales channels. you may coordinate involvement in conferences, exhibitions and marketing seminars. **responsibilities:** + coordinate with key contacts for implementation and communication of sales promotions and marketing programs and projects from concept development to finished product, including development of marketing collateral such as direct mailers, brochures, flyers, catalog pages, etc. + assist with custom ecommerce implementations, including workflow/order approval set up and maintenance, custom catalog set up and maintenance, custom portal set up and maintenance, personal list set up and maintenance, and ecommerce training material development. + assist with development and manage tracking of ecommerce lead-generation activities such as link building, directory listings, blog, social media, and online press release generation, as requested + maintain catalog inventory tracking and mailing/fulfillment trends/cost tracking. + assist with research and analysis activities such as web metrics/trend analysis and tracking, competitive web site/ecommerce monitoring...
Function: workplace services chief andina scope: region - andean location: bogotá - colombia about unilever unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. you will work on brands that are loved and improve the lives of our consumers and the communities around us. you will lead innovations, big and small, that will make our business win and grow. you will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you. job purpose unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. what will your main responsibilities be strategic workplace management: + oversee and implement workplace strategies that enhance productivity, well-being, and collaboration across andean region. + develop and lead andean region workplace standards, ensuring alignment with global strategies. operations & facilities management + ensure operational excellence, financial efficiency and outstanding user experience through the management of outsourced teams of cleaning, gardening, catering, people transportation, employee store, building maintenance, workplace projects and administrative services. + oversee vendor relationships, negotiating contracts, managing performance, and ensuring cost efficiency. + ensure facilities meet compliance and regulatory standards across all locations. workplace experience & culture + design and i...
Join to apply for the team leader (upbound) role at webhelp enterprise 1 month ago be among the first 25 applicants join to apply for the team leader (upbound) role at webhelp enterprise get ai-powered advice on this job and more exclusive features. job description the team leader, operations is responsible for the day-to-day supervision of a group of call center associates. this position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. apply now job title team leader (upbound) job description the team leader, operations is responsible for the day-to-day supervision of a group of call center associates. this position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. essential functions/core responsibilities - responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements - effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly - identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment - ensure service delivered to our customers meets contractual key performance indicator (‘kpis’) and financial expectations - communicate expectations to employees and provide timely updates - provide subject matter expertise in handling escalated customer ca...
Descripción general job title: service now developer employment type: permanent salary & benefits salary to be agreed upon. benefits may include health coverage and other perks. about the role: we are looking for a motivated and detail-oriented professional to join our client's team in the tech sector. in this role, you will contribute to the development of new enhancements, flows, and scripts, providing best practice advisory services, and being an integral part of the team responsible for solution design and review of all business process and system level changes. responsibilities: - assess, design, agree, communicate, and deploy configuration management processes across all teams. - translate customer itil requirements into functional documentation based on itsm tool capabilities and workflows. - implement the organization's configuration management policy and standards. - lead design and implementation on configuration management system and agree on the scope of the processes. - define the logical model for the cmdb based on customer requirements. - design, coordinate, and validate processes and procedure documentation. - work with customers to define the strategy for cis discovery and relationships. - support the definition and agreement of critical success factors, key performance indicators, and operational metrics. - create training material and provide training on configuration management procedures. requirements: - proficient skills in service now application overall use. - understanding of it service management. - 4 years of relevant experience. pr...
**company description** publicis global delivery (pgd); publicis groupe’s industry leading globally connected capability platform. where talent, technology & operations combine to delivery amazing solutions for our clients. expertise across media, data, technology, commerce & production in all regions of the world. pgd is comprised of the best talent, and ways-of-working, which enables global scale, innovation and transformation, each day. culture, growth and wellbeing underline all aspects of publicis global delivery. #wearepgd **overview** we are seeking a detail-oriented and proactive **associate** **talent acquisition specialist** to join our team. the successful candidate will be responsible for sourcing, attracting and interviewing top talent to meet the company’s hiring needs. the talent acquisition specialist will work closely with department heads to understand staffing requirements and ensure a smooth and effective recruitment process. this role requires excellent communication skills, a deep understanding of recruitment strategies, and a passion for finding the right candidates. **responsibilities** + **full-cycle recruitment:** manage the entire recruitment process, from job posting, sourcing, screening, interviewing, and extending offers. + **sourcing and attracting talent:** utilize multiple channels (e.g., job boards, social media, referrals, networking events) to attract and engage qualified candidates. + **interview coordination:** schedule and conduct initial candidate screenings, and coordinate interviews with hiring managers...
At medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. you’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **a day in the life** the medtronic global communications and corporate marketing (gccm) is looking to add searching engine marketing expertise to it’s newly formed data, analytics, insights, media and experience (daime) team. the seo & ai optimization strategist is to help contribute to the transformation of our digital presence. this role will be pivotal in positioning medtronic’s content for visibility within search results and in ai-powered search experiences. you will work cross-functionally with content development, ux, digital experience, it, corporate brand and analytics teams to ensure our digital assets are discoverable, structured for the future, and aligned with the evolving landscape of search and generative ai. **responsibilities may include the following and other duties may be assigned** + seo strategy & implementation + audit and optimize medtronic’s global web properties for technical seo, on-page seo, and content performance. + create standardized best practices that can be followed across the enterprise to ensure we are building our foundation + develop and implement scalable seo strategies across brand projects, product lines, regions, and business units. + identify and resolve crawl issues, duplicate content, and site architecture inefficiencies. + ai search optimization + structure content fo...
Drive your art is building a cutting-edge creative technology platform powered by real-time unity rendering and cloud streaming. we are seeking a cloud streaming infrastructure engineer with strong devops experience for a 3-6 month contract to transition of our unity-based application from a local desktop environment to a scalable, cloud-hosted infrastructure. this role is ideal for someone with deep expertise in unity streaming, cloud gpu architecture, and infrastructure automation who can lead the deployment and performance optimization of a global rendering platform. key responsibilities cloud streaming & architecture - build and manage the full pixel-streaming pipeline using unity render streaming and webrtc. - optimize video encoding (h.264/h.265/av1) for low-latency performance across diverse networks. - implement session handling, input forwarding, and concurrency management for thousands of users. gpu cloud infrastructure - deploy scalable gpu clusters (aws g4/g5, azure nv-series, or gcp a2). - configure vpcs, load balancers, tls termination, and autoscaling logic based on usage metrics (fps, queue length, etc.). - manage and optimize server configurations, including virtual machines, storage, load balancers, and firewalls. devops & ci/cd - containerize unity server builds with docker and deploy via kubernetes (eks/aks/gke) or ecs/fargate. - create robust ci/cd pipelines using github actions, gitlab ci, or jenkins for automated builds and image deployments. - manage infrastructure as code using terraform or pulumi. monitoring & securit...
Purpose contributes to the success of the execution of the global communications supervision procedures on behalf of gbm internal controls to ensure compliance with the code of conduct, internal policies & procedures, global fx code, industry standards and applicable regulatory requirements. ensures all activities are conducted in compliance with governing regulations, internal policies, and procedures. accountabilities - customer focused culture: champions a customer-focused culture and leverages broader bank relationships, systems and knowledge. - business knowledge: maintains expert knowledge of bank processes, policies, procedures, applications and products related to global communications supervision procedures and applies this knowledge in the review and analysis of level 1 communication surveillance activities. - global communications supervision: executes gbm communication supervision procedures, reviews flagged alerts for, among other things, identify potential non-compliant behaviors and lack of compliance with bank policies. this includes: - performing review, assessment, disposition and documentation of alert reviews in accordance with gbm communication supervision procedures and standard times. - warranting the confidentiality of the information is always maintained and ensuring that recording review results are concise and accurate. - performing timely escalation and documentation of alerts to level 2 teams when required according to escalation procedures. - maintain expected productivity and quality standards as defined through performanc...
At medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. you’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **a day in the life** we’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide. the s&c; quality supervisor is an experienced quality professional, responsible for the oversight and ownership of the service and capabilities (s&c;) team’s process performance; continuously achieving kpis in compliance with requirements and regulations. this supervisor provides day-to-day work directions for the team, focused on maintaining steady workflow, resource allocation and productivity while also spending a portion of time executing individual tasks within the process. this team leader is also an instrumental contributor for strategic process improvement initiatives. it is a strong project coordinator /operational efficiency and can influence internal and external stakeholders to remove roadblocks and achieve overall s&c; strategic goals. this will be a hybrid role based in bogotá. service and capabilities team current scope of work: • complaint handling return • product hold order (pho) • non- conforming (nc) • mps support **responsibilities ...
**work schedule** standard (mon-fri) **environmental conditions** office **job description** at thermo fisher scientific, you’ll discover meaningful work that makes a positive impact on a global scale. join our colleagues in bringing our mission to life - enabling our customers to make the world healthier, cleaner and safer. we provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. with clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our ppd clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future. our detailed, goal-oriented pharmacovigilance colleagues manage the safety profile of new drugs in clinical trials, oversee case-processing activities through all phases of development and perform regulatory reporting and medical monitoring. as part of your work with beginning-to-end trial experience, you will expand your knowledge and experience working on clinical trials through every stage of drug development. this includes management and oversight of all contracted services. discover impactful work: as a safety reporting specialist, you will be responsible for receipt, submission, and subsequent tracking of expedited and periodic safety reports pertaining to the depar...
**our purpose** _mastercard powers economies and empowers people in 200+ countries and territories worldwide. together with our customers, we’re helping build a sustainable economy where everyone can prosper. we support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **title and summary** sr. business analyst overview the mastercard revenue operations and enablement team is looking for a sr. business analyst who will partner with technology, global business solutions center, and various other teams across ma to implement and operate processes associated with the member test facility (mtf). the ideal candidate will be highly motivated, intellectually curious, analytical, and excited by the challenge of balancing the needs of many diverse stakeholders. this individual will drive the end-to-end strategy and enablement of mcbs testing in the mtf environments to ensure risk mitigation and proper hand-offs between mcbs and other ma systems. role • develop, maintain, and periodically update written policy and procedure for billing and quality assurance. • partner with revenue operations and enablement project implementation team to develop mtf testing best practices and automation opportunities. • execute organizational vision for driving process standardization and best practices through organization-wide chang...
**job description** availability to work in bogotá, colombiai in a hybrid regime (3 times per week on site). **role:** the connected products and services team is responsible for offering outstanding solutions using innovative technology, positioning the onstar brand and make the most of the chevrolet connected vehicles to generate value for gm, its customers and strategic partners. come to **general motors south america** and be part of the team. **new business & partnerships coordinator** this position will be in charge of additional revenue generation taking advantage of gm connected services and onstar in colombia and chile, working on special projects, new business opportunities, bulding strong partnerships with stakeholders like banks, insurance companies and fleets companies enabling new revenue streams based on win-win relationships. **responsabilities:** connected services sales for fleets clients (b2b): + sell onstar services, wi-fi services, api & vehicle insights packages to fleets customers mainly big rentals. + managing metrics, kpi´s, and all processes related to sales. enable new revenue streams / sources: + identifybusiness opportunities with the following stakeholders looking foradditional revenue streams: + financing companies (i.e., geolocation services). + insurance companies(i.e., svr on demand). + gm cca team (i.e., customer retention increase). support key projects to enable new revenue streams: + buses & trucks connectivity + other partnerships opportunities #li-kr2 **additional job description** **required quali...
This is a full-time role as a media buyer. the media buyer will primarily be responsible for campaign building and execution within meta ads manager, google ads, and tiktok ads manager. they will also be expected to utilize analytical skills to optimize media campaigns and to directly communicate with clients when issues arise. this role involves collaborating with internal teams to ensure successful campaign execution. job description: the paid social media buyer will support the media buying process with daily campaign builds and set-ups across various social media platforms. they will support the following tasks: - campaign set-up: - build campaigns in the following platforms: meta (facebook/instagram), youtube (google ads manager), tiktok, and spotify. - input and manage campaign settings, including naming conventions, targeting, budgets, schedules, optimization objectives, etc. - implement ad creatives ensuring all ad assets meet platform requirements and best practices. - campaign management: - monitor live campaigns to ensure they are running smoothly. - troubleshoot any issues related to ad delivery or performance. - communicate with team members to clarify campaign requirements and raise issues/concerns. - use project management tools to properly track all campaign statuses for team visibility. - lean on the media buying team for training and questions to avoid set-up mistakes and promote success. - work closely with the campaign reviewer to ensure accurate implementation of campaign details. qualifications: - basic knowledge of ...
At medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. you’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **a day in the life** we’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. work with us to incentivize better patient care and partner across the industry to make healthcare more affordable and accessible. be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide. this position focuses on leading process improvement initiatives—such as lean or six sigma—by analyzing and redesigning workflows, measuring performance, and identifying opportunities for operational efficiency and quality enhancement. it involves managing cross-functional teams, developing metrics, conducting root cause analyses, and aligning improvements with organizational goals. as a program manager, the role oversees tactical execution of mature programs, ensures stakeholder alignment, and drives results through influence rather than direct authority. it requires advanced knowledge in programming and process management and strong communication skills. this position will be a hybrid position in bogotá. **responsibilities may include the following and other duties may be assigned:** + lead process improvement initiatives: plan, execute, and monitor lean, six sigma, or similar methodologies to enhance operational efficiency and product quality + analyze...
Security platform specialist **requisition id:** 223102 **employee referral program – potential reward:** $400,000.00 we are committed to investing in our employees and helping you continue your career at scotiatech. **_position: engineer, security platform engineering, orchestration and logistics_** **_purpose_** engineer in security platform engineering, orchestration and logistics team plays a critical role in shaping and communicating technical information, leading security platform related projects, executive reports, and data-driven insights. this position is essential for ensuring effective communication within the team and with stakeholders, as well as contributing to the development of key documentation and dashboards. to have a strong command of various software tools, including office 365, power bi, and jira, and possess exceptional communication and project management skills to support the team's objectives. **_accountabilities_** + have ability to understand application and infrastructure concepts, and familiar with cloud technologies to incorporate processes into security strategies and document security solutions implementation. + collaborate closely with members of the security engineering and development team to align content strategy with project goals and objectives. provide support and assistance as needed to achieve team objectives. + collaborate with spe operation and support team members and vendors to understand operational challenges and requirements and assist with solutions to improve efficiency and accuracy. + develop ...
**our purpose** _mastercard powers economies and empowers people in 200+ countries and territories worldwide. together with our customers, we’re helping build a sustainable economy where everyone can prosper. we support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **title and summary** specialist, card fraud strategy analyst overview we are seeking a motivated and detail-oriented specialist to support our card fraud strategy team. in this role, you will contribute to fraud analytics efforts, support the development of detection rules, and assist in identifying trends in transactional data. this position offers an excellent opportunity to grow your skills and knowledge in a high-impact area of fraud prevention. role • perform initial analysis of transactional data to support the identification of fraud patterns and anomalies • leverage visualizations and dashboards (qlik, power bi, domo) to track fraud trends • contribute to the documentation and review of fraud detection rules • support the monitoring and reporting of fraud kpis and rule performance • collaborate with team members to gather data, run queries, and validate rule changes • research emerging fraud schemes and assist in compiling insights • prepare training and support materials for new fraud initiatives all about you • bachelor...
At medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. you’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **a day in the life** we’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide. the s&c; quality supervisor is an experienced quality professional, responsible for the oversight and ownership of the service and capabilities (s&c;) team’s process performance; continuously achieving kpis in compliance with requirements and regulations. this supervisor provides day-to-day work directions for the team, focused on maintaining steady workflow, resource allocation and productivity while also spending a portion of time executing individual tasks within the process. this team leader is also an instrumental contributor for strategic process improvement initiatives. it is a strong project coordinator /operational efficiency and can influence internal and external stakeholders to remove roadblocks and achieve overall s&c; strategic goals. this will be a hybrid role based in bogotá. service and capabilities team current scope of work: • complaint handling return • product hold order (pho) • non- conforming (nc) • mps support **responsibili...
1 week ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. - manage the day-to-day delivery of assigned client accounts. - collaborate with account delivery associates to ensure smooth account operations. - develop and maintain client relationships to understand their needs. - assist in budget management and cost control for the accounts. - work with senior leadership to define and track key performance metrics. - stay informed about industry trends and their impact on account strategies. - address and resolve account-related issues and escalate when necessary. - provide regular updates on account performance. job description essential job functions: - manage the day-to-day delivery of assigned client accounts. - collaborate with account delivery associates to ensure smooth account operations. - develop and maintain client relationships to understand their needs. - assist in budget management and cost control for the accounts. - work with senior leadership to define and track key performance metrics. - stay informed about industry trends and their impact on account strategies. - address and resolve account-related issues and escalate when necessary. - provide regular updates on account performance. basic qualifications - bachelor's degree in a relevant field or equivalent combination of education and experience - typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role - proven experience in account delivery and leadership roles - proficiencies in strategic planning, cli...
Requisition id: 228995 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose the agile delivery manager will drive the successful delivery of data products for international banking by combining the roles of a scrum master, data delivery specialist, and stakeholder facilitator. this role ensures that data engineering teams operate efficiently within an agile framework, delivering high-quality, scalable data solutions that meet the complex needs of global banking stakeholders. the agile delivery manager will foster collaboration, remove impediments, and align team efforts with strategic business objectives to enable data-driven decision-making. accountabilities - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. - agile process leadership: act as a scrum master, facilitating agile ceremonies (e.g., sprint planning, daily stand-ups, retrospectives) to ensure effective team collaboration, adherence to agile principles, and continuous improvement in delivery processes. - data product delivery: oversee end-to-end delivery of data products, ensuring alignment with banking requirements, data quality standards, and regulatory compliance (e.g., gdpr, basel iii). coordinate with data engineers to prioritize and deliver data pipelines,...
Top tech for managing staff and stock in retail & hospitality n-ix is a global software development service company that helps businesses worldwide develop successful software products. founded in 2002, n-ix has expanded its presence across nine countries in europe, the us, and latin america. today, we are a community of over 2,000 professionals and a trusted partner for industry leaders and fortune 500 companies. we are currently seeking a service delivery manager to join our team in colombia. the service delivery manager is a senior role responsible for ensuring the successful delivery of high-quality end-to-end services to customers. this role combines operational expertise with technical knowledge, focusing on service quality, reliability, and continuous improvement across technology teams. the key focus areas include service outcomes, operational excellence, and stakeholder alignment . the service delivery manager plays a crucial role in delivering effective services aligned with business objectives. responsibilities: - ensure high-quality end-to-end service delivery to customers, aligning outputs with business goals, slas, and industry standards. manage the delivery of technology services to meet performance targets. - implement and oversee scalable technology processes such as incident, problem, change, release, defect, service design, and transition. - manage resolution processes for high-priority defects impacting customers by collaborating with support and customer-facing teams. - serve as the primary contact for escalations related to ...
Customer experience specialist (cx) (colombia) opportunity details full time customer experience specialist (cx) (colombia) the role we are seeking a strategic and customer-centric customer experience manager (cx) to architect and implement a seamless end-to-end journey for our clients across the manufacturing supply lifecycle. this role will be responsible for identifying customer touchpoints, mapping pain points, and leading initiatives that enhance satisfaction, retention, and the emotional impact of every interaction. the ideal candidate has experience designing and operationalizing customer experience strategies, particularly in b2b or supply chain environments. they are analytical yet empathetic — someone who understands both systems and human behavior. if you’ve successfully mapped customer journeys and brought them to life with processes that feel intuitive and rewarding to the end user, this is your next career move. remote - only hiring in colombia essential functions 1. customer journey design & execution 2. lead the end-to-end mapping of the customer journey, identifying key touchpoints across pre-sales, onboarding, fulfillment, delivery, and aftercare. 3. design and implement systems and workflows that ensure consistency, reliability, and emotional resonance throughout the customer lifecycle. 4. collaborate cross-functionally (sales, logistics, operations, customer support) to embed experience standards into all key processes. 5. customer insights & continuous improvement 6. collect and analyze customer feedback, support tickets, an...
Why softwareone? success at softwareone is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. softwareone employees are energized, agile and are laser focused on delivering world class customer satisfaction and results. our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of employee satisfaction. we are humble. our leaders operate with a high level of discipline but can work at speed manage change in a global economy. we are a leading global provider of end-to-end software and cloud technology solutions, headquartered in switzerland. our 8,700 employees support our approximately 65,000 customers in their digital transformation. the role we are thrilled to announce an opportunity to join our team as: presales leader softwareone scope: full-time | office: bogotá | hybrid how a day to day would look like in this role: lead and oversee the strategic direction of business development efforts, and promote growth initiatives within the sales team. set sales targets, formulate strategies to acquire new clients, explore new business opportunities, and expand market reach . your responsibilities will include: + leadership: lead and inspire the business development team, providing clear guidance and direction towards achieving sales objectives and growth targets. + strategic planning: develop and implement strategic plans to drive business development initiatives, aligning them with overall organizational goals a...
Requisition id: 232136 thanks for your interest in scotiagbs, the best campus in bogota. join a purpose driven winning team, committed to results, in an inclusive and high-performing environment. purpose the position is responsible for supporting and...
Intermediate business development specialist. op01664 dev. pro bogota, d. c. capital district, colombia 5 days ago be among the first 25 applicants are you in brazil, argentina or colombia? join us as we actively recruit in these locations, offering ...
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