We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. as a people-first firm, we value diversity in backgrounds and experiences. we strongly believe our people and culture are key to our success. our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit. as a full-service growth marketing firm, we offer best-in-class services including: seo, content marketing, paid media, social media marketing, programmatic + ctv, public relations, influencer marketing, email + sms, conversion rate optimization, retail marketing, and creative. here at power digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients. at the heart of power digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in m&a––putting marketers in a strategic seat at the table––and providing value in unparalleled ways. managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous test...
This is where you save and sustain lives at baxter, we are deeply connected by our mission. no matter your role at baxter, your work makes a positive impact on people around the world. you'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. for over 85 years, we have pioneered significant medical innovations that transform healthcare. together, we create a place where we are happy, successful, and inspire each other. this is where you can do your best work. join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission. role overview: do you have excellent data analysis skills for demand planning and the ability to build strong relationships through communication? this role is for you! your role at baxter: the demand planner is responsible for producing a collaborative demand signal throughout the north american operation that will drive manufacturing, distribution, and provide a baseline for financial planning. this role also manages the end-to-end sales and operations planning process through collaboration with cross-functional teams. key responsibilities: develop a single unconstrained collaborative demand signal with the mpt business segment. drive a monthly sales/operations forecast alignment process to assess gaps between sales and operations and understand the rationale behind gaps. develop appropriate action plans to improve forecast accuracy. interface wit...
About fusemachines: fusemachines is a 10+ year old ai company, dedicated to delivering state-of-the-art ai products and solutions to a diverse range of industries. founded by sameer maskey, ph.d., an adjunct associate professor at columbia university, our company is on a steadfast mission to democratize ai and harness the power of global ai talent from underserved communities. with a robust presence in four countries and a dedicated team of over 400 full-time employees, we are committed to fostering ai transformation journeys for businesses worldwide. at fusemachines, we not only bridge the gap between ai advancement and its global impact but also strive to deliver the most advanced technology solutions to the world. this is a full-time remote (work from home) contract position. about the role: as a business intelligence engineer, you will play a pivotal role in leveraging data to drive strategic decisions and enhance operational efficiency. you will be responsible for designing, developing, and maintaining power bi dashboards and reports that provide valuable insights to various stakeholders across the organization. your work will directly contribute to optimizing business processes, improving customer experiences, and shaping the future of private aviation. responsibilities: collaborate with cross-functional teams to understand business requirements and translate them into actionable insights using fabric, sql, and power bi. develop visually appealing and interactive dashboards and reports to effectively communicate key performance indicators (kpis), trends, and a...
Latam marketing intelligence & demand generation lead sgs is the world’s leading testing, inspection and certification company. we operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. with over 145 years of service excellence, we combine the precision and accuracy that define swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability. our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. we proudly deliver our expert services through the sgs name and trusted specialized brands, including brightsight, bluesign, maine pointe and nutrasource. latam marketing intelligence & demand generation lead mission of the position: to be the data engine of sgs latam’s marketing transformation by leading the development and activation of marketing intelligence and demand generation initiatives that are fully aligned with the region’s growth strategy. this role is responsible for converting insights into opportunity by uncovering customer needs, whitespace, market risks, and commercial trends to drive more profitable decisions. the mission is to provide business-critical analytics and lead scalable, insight-led demand generation strategies that increase top-line revenue, reduce cac, and accelerate pipeline growth across high-value services. key responsibilities: lead the design, execution, and continuous optimization of insight-led demand ge...
3 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. direct message the job poster from igt solutions team lead - talent aquisition group at igt solutions real time analyst (rta-wfm) bogota, columbia 24*7 wfo location: bogota description of the role: • the real-time analyst plays a vital role in the workforce management (wfm) team, focusing on monitoring and optimizing real-time performance to ensure optimal staffing levels and service delivery. this position requires strong analytical skills, attention to detail, and effective collaboration with various departments. candidate´s qualifications and knowledge: • bachelor's degree in business administration, statistics, or related field. • proven experience in workforce management or related field. • proficiency in workforce management software (e.g., verint, genesys, aspect) and microsoft excel. • strong analytical skills and attention to detail. • excellent communication and interpersonal skills. • english level b2 (oral and writing). • ability to work effectively in a fast-paced environment and adapt to changing priorities. • knowledge of call center operations and terminology is a plus. job responsibilities as an rta: • monitor real-time performance metrics, including call volumes, service levels, and agent adherence. • make real-time adjustments to staffing levels and schedules to maintain optimal service delivery. • communicate with operations teams to address staffing gaps and service level issues promptly. • analyze historical data and trends to identify opportuniti...
Workana bogota, d.c., capital district, colombia 2 days ago be among the first 25 applicants workana is the largest remote work platform for talents in latin america. our new segment workana premium focuses on matching the most exceptional professionals with leading and innovative companies around the globe. enjoy competitive compensation, dedicated support, and the flexibility of remote work within a dynamic environment that fosters collaboration and professional advancement. we are proud to present you with the following opportunity. about our client: our client is a leading player in the real estate industry, known for leveraging cutting-edge technology to streamline operations, optimize decision-making, and provide exceptional customer experiences. with a commitment to innovation and excellence, they are redefining the real estate landscape through data-driven insights and advanced business intelligence capabilities. allowed locations: latin america work mode: 100% remote. role overview: we are seeking a bi engineer (snowflake/tableau) to join the team. in this role, you will be responsible for designing and developing dashboards and reports that transform data into actionable insights. you will collaborate with the product team and business stakeholders to understand requirements and deliver visually appealing and impactful bi solutions that drive strategic decision-making. key responsibilities: design, develop, and maintain interactive dashboards and reports using tableau leverage snowflake to extract and analyze data, ensuring accurate and reliable reporting collabor...
Customer retention specialist (with spanish) support colombia entry-level full-time description at tripleten, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. our program graduates have secured jobs at companies like tesla, spotify, playstation, google, and microsoft. over 25,000 students have already chosen tripleten to transform their careers. we are looking to hire a customer retention specialist. the main function of this role is to work with all refunds and drop out cases (students who stopped paying but have not submitted any return request). please submit all resumes or cv's in english. what you will do log all case-related details accurately in the crm system. document provided solutions in hubspot and direct them to relevant departments via jira. use company resources exclusively for communication purposes. maintain communication standards for all customer interactions. continuously refine communication skills based on feedback for better outcomes. ensure critical information exchange between retention and other departments regarding student agreements. requirements advanced level of english (+b2) and spanish (c2). high listening skills (every detail mentioned in the conversation with the client matters). excellent level of argumentation and conviction. experience in the sales sector and experience in retention is a must. high level of problem solving. ability to work with objections. ability to work with emotions (emotional intelligence). a general understanding of the edtech indust...
We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. as a people-first firm, we value diversity in backgrounds and experiences. we strongly believe our people and culture are key to our success. our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit. as a full-service growth marketing firm, we offer best-in-class services including: seo, content marketing, paid media, social media marketing, programmatic + ctv, public relations, influencer marketing, email + sms, conversion rate optimization, retail marketing, and creative. here at power digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients. at the heart of power digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in m&a––putting marketers in a strategic seat at the table––and providing value in unparalleled ways. managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous test...
Who we are: we are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. as a people-first firm, we value diversity in backgrounds and experiences. we strongly believe our people and culture are key to our success. our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. as a full-service growth marketing firm, we offer best-in-class services including: seo, content marketing, paid media, social media marketing, programmatic + ctv, public relations, influencer marketing, email + sms, conversion rate optimization, retail marketing, creative, and web development. here at power digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients. at the heart of power digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in m&a––putting marketers in a strategic seat at the table––and providing value in unparalleled ways. managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey. ***proficiency in spoken and written english at an advanced level is required for this role. a day in the li...
Our purpose mastercard powers economies and empowers people in 200+ countries and territories worldwide. together with our customers, we’re helping build a sustainable economy where everyone can prosper. we support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. title and summary associate managing consultant, advisors & consulting services, strategy & transformation. mastercard data & services provides cutting-edge data analysis and services to fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations. our advisors client services team combines traditional management consulting with mastercard’s rich data assets and in-house technologies to provide our clients with powerful strategic insights and recommendations. mastercard advisors work with a diverse global customer base across industries, from banking and payments to retail and finance. the advisors client services group has five specializations: performance analytics, strategy & transformation, business experimentation, marketing, and project management. our strategy & transformation consultants lead customers through decision-making, tackling strategic, operational, and transformational challenges across diverse topics including product, business drivers, loyalty, innovation, and more. you will apply a broad set of ...
Our purpose mastercard powers economies and empowers people in 200+ countries and territories worldwide. together with our customers, we're helping build a sustainable economy where everyone can prosper. we support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. title and summary senior analyst, product management, threat intelligence lac (rf #207) about us at mastercard, we are committed to safeguarding the digital ecosystem by pioneering cutting-edge security solutions. as cyber threats evolve, so do we—leveraging deep expertise in network security and data intelligence to protect transactions worldwide. we don't just react to cyber threats; we stay ahead of them. as a member of the security solutions organization (sso), you'll be at the forefront of this mission, ensuring our threat intelligence solutions empower businesses across latin america and the caribbean (lac) to mitigate risks and build resilience in an increasingly complex cybersecurity landscape. your role as senior analyst, product management, threat intelligence solutions, you will support our intelligence-driven security products across lac, including go-to-market execution, revenue growth and monitoring, and product adoption, while collaborating with internal and external teams to drive innovation. key responsibilities: support regional execution: m...
As a carrier sales, you will be the liaison between carriers and the company operations and/or sales team. you will proactively identify potential problems and work with your team to find solutions. you will maintain accurate records within the company's tms reflecting tracing updates and pertinent load details. what does a day in the life of a carrier sales look like? a day in the life of a carrier sales includes the following: entering orders into the company tms proactively identifying potential problems and resolving them before they escalate monitor loading, unloading and appointments – follow up with customers regarding delays, missed appointments and late arrivals ensuring that any problems such as delays, accidents, etc., are communicated immediately to our account operations and carrier sales teams demonstrates professionalism, positive attitude, and exceptional telephone etiquette. assist other team members when required requirements if you have the following requirements, you can apply now! you are an expert multi-tasker, active listener, and excellent communicator with a friendly and confident personality. you love getting to know people and building lasting relationships. you display empathy when dealing with client challenges and use emotional intelligence to guide your interactions. customer service is the name of the game! you are committed to finding ways to constantly delight your clients to ensure they view the company as a valuable business partner. nothing gets past you. you pay close attention to detail and ask all the right questions to find the answe...
Consultant customer success page is loaded consultant customer success apply locations bogota time type full time posted on posted 9 days ago job requisition id 19034845 what we'll bring: en transunion, tenemos un ambiente acogedor y enérgico que fomenta la colaboración y la innovación. estamos explorando constantemente nuevas tecnologías y herramientas para ser ágiles. este ambiente da a nuestra gente la oportunidad de perfeccionar sus habilidades actuales y construir nuevas capacidades, mientras descubren su genio. ¡ven a formar parte de nuestro equipo! trabajarás con gente estupenda, productos pioneros y tecnología de punta. el consultor de customer success es responsable de mejorar y maximizar la experiencia del cliente, asegurando que obtengan el máximo valor de los productos y servicios de tu. este rol es fundamental para apoyar la estrategia de customer success en latam. las responsabilidades incluyen actuar como experto en la materia, generar informes y tableros, proponer mejoras estratégicas y colaborar con diferentes equipos para optimizar tanto la experiencia del cliente como la eficiencia operativa. además, el consultor se enfocará en la innovación continua, identificando oportunidades para mejorar procesos y estrategias, y manteniéndose al día con las mejores prácticas y tendencias del sector. what you'll bring: experiencia profesional: profesional en ingeniería de sistemas, industrial y/o electrónica o administración de empresas con 3-5 años de experiencia. experiencia previa en consultoría, con habilidades demostradas en la asesoría y gestión de clientes. con...
Coupa makes margins multiply through its community-generated ai and industry-leading total spend management platform for businesses large and small. coupa ai is informed by trillions of dollars of direct and indirect spend data across a global network of 10m+ buyers and suppliers. we empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. why join coupa? pioneering technology: at coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. collaborative culture: we value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. global impact: join a company where your work has a global, measurable impact on our clients, the business, and each other. learn more on life at coupa blog and hear from our employees about their experiences working at coupa. the impact of an associate solution architect, support at coupa: as a solution architect within the supply chain support team, you will be primarily responsible for resolving incidents arising from customer's usage of our product offerings (includes both desktop and cloud products). this will include assisting delivery teams resolve questions that arise during project delivery. you will provide expertise in troubleshooting and reviewing issues prior to escalation to software development and cloud operations teams to ensure technical accuracy. you will be expected to process and resolve inci...
Workplace type: remote business unit: ali responsibilities in this position, individuals are responsible for setup/installation, configuration, and customization of technical solutions, applications, or process designs for the client’s purchased or outsourced technology and business outcome solutions. works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users. tests and troubleshoots functionality of installed systems. identifies and documents technical issues to be escalated to product and system integration teams for resolution. provides feedback based on client experiences to product and professional services teams for product and process improvements. may work directly with clients on-site or provide project support remotely. identifies additional product/services opportunities in customer organization. writing of manuals and procedures. applies analytical and technical thinking within areas of assigned responsibility to resolve routine client issues and challenges by identifying possible alternatives and providing recommendations. contributes to preparation of testing scripts and materials; supports and performs unit, system and integrated testing tasks. works with training team to develop application-specific training curriculums and materials and conducts training classes for client. education / qualifications about hexagon hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous ...
Coupa makes margins multiply through its community-generated ai and industry-leading total spend management platform for businesses large and small. coupa ai is informed by trillions of dollars of direct and indirect spend data across a global network of 10m+ buyers and suppliers. we empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.why join coupa?pioneering technology: at coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.collaborative culture: we value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.global impact: join a company where your work has a global, measurable impact on our clients, the business, and each other.learn more on life at coupa blog and hear from our employees about their experiences working at coupa.the impact of an associate solution architect, support at coupa:as a solution architect within the supply chain support team, you will be primarily responsible for resolving incidents arising from customer's usage of our product offerings (includes both desktop and cloud products). this will include assisting delivery teams resolve questions that arise during project delivery. you will provide expertise in troubleshooting and reviewing issues prior to escalation to software development and cloud operations teams to ensure technical accuracy. you will be expected to process and resolve incidents w...
Our client’s microsoft business solutions team is a microsoft gold partner and leader in microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing microsoft’s m365, azure, microsoft’s enterprise resource planning (erp) and customer engagement (ce) software from the microsoft dynamics 365 (d365) software line. role overview the role calls for a motivated and skilled dynamics 365 f&o functional consultant to be a part of a dynamic d365 consultancy services team. a lead consultant has a fundamental role in supporting the practice lead and principal consultant to ensure the smooth running of operations. the lead consultant is to act as a bridge between the onsite engagement team and the client team. a lead consultant will be accountable for collating engagement requirements and translating those into implementable actions. job location: silema, malta work type: hybrid job type: full-time, permanent working hours: gmt +1 salary: base + benefits (paid in euros €) relocation: visa & relocation package included requirements educated to degree level, masters preferred microsoft dynamics certifications such as microsoft dynamics 365 core finance and operations and microsoft dynamics 365 finance and/or dynamics 365 supply chain management functional consultant associate (preferred) 9 to 11 years of relevant experience in a similar role, particularly in microsoft dynamics professional services experience/knowledge about erp implementation methodologies excellent written ...
Company description we are looking for an analytics support specialist to join our expanding team in the latin america region. you will be part of a global support team, providing customers' technical support related to our innovative niq activate product, and work with nielseniq customer success managers and other stakeholders to adequately troubleshoot and resolve customer inquiries and technical issues, as well as fulfill incoming requests such as users' setups and more. job description the analytics support specialist is primarily responsible for debugging issues and delivering standardized and defined technical support for our clients. responsibilities debugging customer issues by attempting to replicate them in test environments. fulfill service requests and respond to technical incidents by executing actions based on standard operating procedures. prioritize, research, troubleshoot and resolve or escalate technical issues. document incidents and their resolution, facilitating further resolutions to ensure all slas are met. interact with operations, client services teams, and technology leaders to provide the best experience and service. maintain support documentation - standard reporting, knowledge base, faqs. strong understanding of technical troubleshooting skills and concepts along with strong verbal and written communication skills. qualifications bachelor's degree 2+ years’ experience in technical support or related areas. 2+ years’ experience using sql 1+ year experience using python and data analysis libraries such as pandas and numpy 1+ years’ experience with...
About accion accion is a global nonprofit on a mission to create a fair and inclusive economy for the nearly two billion people who are failed by the global financial system. we develop and scale responsible digital financial solutions for small business owners, smallholder farmers, and women, so they can make informed decisions and improve their lives. through targeted investment strategies, advisory solutions, and expert thought leadership, we work with local partners to develop and scale cheaper, more accessible, and customer-friendly financial solutions. since 1961, accion has helped build 267 financial service providers serving low-income clients in 75 countries, reaching 440 million people. more at https://www. accion .org . about accion advisory we are a diverse and close-knit global team with one common social purpose: building a financially inclusive world for small businesses and low-income households. the advisory team is composed of deep technical experts who are passionate about empowering partners in emerging markets to better reach and better serve their end customers. guided by this ambition, we collaborate with diverse organizations dedicated to meeting the financial needs of low-income communities and businesses, including banks, digital platform providers, fintech's and others. we provide strategic and operational support to enhance our partners' capabilities and maximize their impact on underserved populations. we connect local ecosystem actors, harnessing philanthropic capital, digital public infrastructure, and the latest technologies to test, improve,...
Get ai-powered advice on this job and more exclusive features. direct message the job poster from customer intelligence inc. about us customer intelligence inc. is a professional consulting and marketing services company that provides innovative solutions to help clients achieve growth. while ci specializes in the financial sector, we also collaborate with clients across diverse industries, including payment brands, processing systems, and other businesses with a focus on latam. profile 4-6 year experience in recruitment cyber security and tech profiles, with a proven track record of identifying, attracting, and securing top-tier talent across relevant roles act as a trusted partner to both hiring managers and candidates by demonstrating an understanding of engineering principles and trends results-driven with a strong sense of urgency. adaptable and able to thrive in a fast-paced, dynamic environment. experience fostering collaborative working relationships advising and influencing stakeholders. knowledge of employment laws as well as associated human resources and hiring practices high level of professionalism, integrity, and confidentiality. highly proficient with all microsoft office products particularly excel and powerpoint. familiarity with workday ats is preferred, but not required. languages : fluent english (essential for leading meetings) preferred : experience in or knowledge of the financial sector (banks, fintechs, acquiring). contract type temporary contract: 6 months, with a high probability of extension. hybrid work model: (up to 3 days per week) responsibi...
Superside is expanding its customer success team and looking for an experienced csm team lead with deep expertise in the marketing domain to manage a team of customer success managers supporting enterprise customers like vimeo, reddit, figma, and novartis. at superside, customer success goes beyond account management - it’s about driving strategic value for our customers and ensuring they maximize the potential of ai-powered creative services. with these services, we help customers drive revenue, gain efficiencies, and develop new organizational capabilities. if you have strong business acumen, a customer-centric mindset, and love to enable teams, this role is for you. what you'll do: own and deliver on key priorities for your assigned portfolio of enterprise customers. engage with and advise senior stakeholders, driving adoption and strategic alignment. act as a trusted escalation point, ensuring customer challenges are resolved effectively. gather and synthesize customer feedback to improve superside’s services and processes. enhance the customer journey, identifying opportunities to improve experience and value. provide clear direction and alignment, ensuring your team operates with focus and purpose. coach, develop, and empower csms through structured l&d and hands-on mentorship. foster a high-performance culture, setting clear expectations and managing performance. ensure the team meets financial and operational targets, driving retention and expansion. identify and execute operational improvements that optimize team effectiveness. what you'll need to succeed: 10+ year...
We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. as a people-first firm, we value diversity in backgrounds and experiences. we strongly believe our people and culture are key to our success. our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit. as a full-service growth marketing firm, we offer best-in-class services including: seo, content marketing, paid media, social media marketing, programmatic + ctv, public relations, influencer marketing, email + sms, conversion rate optimization, retail marketing, and creative. here at power digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients. at the heart of power digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in m&a––putting marketers in a strategic seat at the table––and providing value in unparalleled ways. managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous test...
Our client’s microsoft business solutions team is a microsoft gold partner and leader in microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing microsoft’s m365, azure, microsoft’s enterprise resource planning (erp) and customer engagement (ce) software from the microsoft dynamics 365 (d365) software line. role overview our client is looking for talented d365 fo who will use her/his expertise and experience for the functional tasks based in microsoft dynamics 365 finance & operations. this is a dynamic and exciting opportunity to join a growing new business area within a market leading firm. the role calls for a motivated and skilled dynamics 365 f&o functional consultant to be a part of a dynamic d365 consultancy services team. job location: silema, malta work type: hybrid job type: full-time, permanent working hours: gmt +1 salary: base + benefits (paid in euros €) relocation: visa & relocation package included requirements ideally educated to degree level ideally microsoft dynamics certifications such as microsoft dynamics 365 core finance and operations and microsoft dynamics 365 finance and or microsoft certified: dynamics 365 supply chain management functional consultant associate at least 6 years’ experience in microsoft dynamics 365 for finance & operations (d365fo) or 5 end to end implementation projects exposure to presales activities would be an added value conducting functional interviews mentoring juniors some technical knowledge would be cons...
Superside is expanding its customer success team and looking for an experienced csm team lead with deep expertise in the marketing domain to manage a team of customer success managers supporting enterprise customers like vimeo, reddit, figma, and novartis.at superside, customer success goes beyond account management - it’s about driving strategic value for our customers and ensuring they maximize the potential of ai-powered creative services. with these services, we help customers drive revenue, gain efficiencies, and develop new organizational capabilities. if you have strong business acumen, a customer-centric mindset, and love to enable teams, this role is for you.what you'll do:own and deliver on key priorities for your assigned portfolio of enterprise customers.engage with and advise senior stakeholders, driving adoption and strategic alignment.act as a trusted escalation point, ensuring customer challenges are resolved effectively.gather and synthesize customer feedback to improve superside’s services and processes.enhance the customer journey, identifying opportunities to improve experience and value.provide clear direction and alignment, ensuring your team operates with focus and purpose.coach, develop, and empower csms through structured l&d and hands-on mentorship.foster a high-performance culture, setting clear expectations and managing performance.ensure the team meets financial and operational targets, driving retention and expansion.identify and execute operational improvements that optimize team effectiveness.what you'll need to succeed:10+ years of experienc...
Key responsibilities: - claims management activities such us logistic claims and defect / used product - support communicating with customers via all relevant communication channels (e:mail, tickets, phone), providing information related to claims and billing - manage customer relationship, which includes problem resolution and root cause analysis - manage the relationships within customer service and sales as well as other stakeholders in the business - identify the improvement opportunities and support their implementation - support ongoing projects for the implementation of technology solutions key relationships: - credit management - other customer service teams - sales - market finance knowledge, skills and abilities: - strong customer service orientation - high level of empathy and emotional intelligence - experience with sap - experience with salesforce - experience in a shared service environment or similar - ability to read, write and communicate in english in a business setting - ability to pay close attention to detail and high degree of customer orientation - good problem solving and analytical skills - self:motivated and self:directed individual - availability to travel for periods of 3 to 4 weeks requisite education and experience / minimum qualifications: - university degree - 1:2 year's working experience in providing customer support in the field of customer service, sales, or logistics - high level of customer orientation and communication skills...
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