Join to apply for the head of customer support. usa role at enhance. get ai-powered advice on this job and more exclusive features. at enhance, we empower gym operators and their personal training teams with cutting-edge personal training management ...
We operate boldly in the igaming and entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. we focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, prope...
Roles and responsibilities for the overall success of the proposal development process within the **general medicine** team space; from rfp receipt through client decision. provides leadership and ownership of operational strategies, bid defense hand=off, and accountability for all related operational proposal deliverables, resulting in an increased rfp hit rate, and positive business growth. leverages all opportunities to achieve targets while enhancing customer relations. primarily responsible for rfps and supplemental documents for complex, multi-region, multi-service clinical development projects/programs, partnership and prospective selling initiatives and related client deliverables. converts commercial win strategy into operational strategy that maximizes rfp hit rate resulting in business growth for gen med; determines the level of proposal deliverable and key operations messages and supports the triage process within clinical operations to meet proposal deliverables. ensures budget reflects operational strategy and manages operations proposal deliverable in order to achieve ppd profitability targets. collaborates with therapeutic and cross functional leadership team to assess success and profitability and ability to execute to plan, assessing process and bidding algorithms. drives the development of the operations segment of the proposal deliverable within prescribed timelines, disseminates operational strategy to proposal team and develops kpi's, ensuring a successful operations segment of the deliverable. partners with clinical operations, commercial or...
**we believe in better!** we are a global information technology company that builds high-performance, security-centric solutions that can help change the world. enhancing people’s lives through secure, reliable advanced technology is our vision. our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. our success is a direct result of the work of our people who live and breathe our core beliefs. simply put, we believe in better lives. join us! **learn more about unisys and our key solution offerings**:unisys, stealth, cloudforte®, inteliserve **what success looks like in this role**: responsible for obtaining required information from service requesters, querying clients to ensure accurate product identification, and logging the information into proper call management system. works independently or cooperatively as a member of a team under the direction of a team leader or manager. primarily interfaces with clients, service delivery units, immediate management and other team members to ensure an accurate service request is routed to the appropriate service provider. may be responsible for determining service entitlement by reviewing contract, generating contracts for time & material service if request is not under contract, or at field management request, providing grace periods on certain products while contract is in process. may also utilize multiple internal systems for one of the following activities: 1) locating, securing and ...
Who we are at kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. so why work at kyndryl? we are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. the role within our database administration team at kyndryl, you'll be a master of managing and administering the backbone of our technological infrastructure. you'll be the architect of the system, shaping the base definition, structure, and documentation to ensure the long-term success of our business operations. your expertise will be crucial in configuring, installing and maintaining database management systems, ensuring that our systems are always running at peak performance. you'll also be responsible for managing user access, implementing the highest standards of security to protect our valuable data from unauthorized access. as a key player on the team, you'll implement policies and procedures to safeguard our data from external threats. you will also conduct capacity planning and growth projections based on usage, ensuring that our system is always scalable to meet our business needs. you'll be a strategic partner, working closely with various teams to coordinate systematic database project plans that align with our organizational goals. your contributions will not go unnoticed - you'll have the opportunity to propose and implement enhancements that will improve the performance and reliability of the system, enabli...
About payjoy payjoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. we lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud ai allow us to offer the lowest cost and qualify the most customers in the industry. as of 2025 we have brought billions of dollars in credit to 15 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term. this role the senior product manager is responsible for defining and leading strategy, roadmap, end-to-end discovery, design, and implementation to enhance the overall customer experience, expand product capabilities including international expansion, and optimize key performance indicators. key responsibilities - create a roadmap to deliver of a line products across all payjoy markets with a robust set of features such as deposits/withdrawals (cash, bank transfers, card, bill-pay) and rewards/yield. - conduct in-depth market and customer research to identify pain points, unmet needs, and opportunities for innovation in the credit and lending space. - drive the end-to-end product lifecycle from ideation and requirements gathering to development, launch, and post-launch iteration , to full-scale implementation. for new features and improvements. - work closely with legal, engineering, stakeholders,and existing finance engine leadership to deliver high-quality solutions that balance...
Purpose & overall relevance for the organization: - the manager transportation performance is a key in-house strategy execution role for an organized, passionate, goal-oriented, visionary leader who understands the challenges and the opportunities of a wide supply chain and transportation network. the primary focus of this position is to drive excellence in colombia transportation network. this role implements the vision and strategy for transportation programs, systems and processes required to define and support the company’s current and future distribution and supply chain requirements. consecutively, the team initiates, manages and drives improvement programs. to measure success, the team defines new metrics and kpis and tracks the delivery of intended results and where necessary, takes on further corrective actions in both inland and last mile.- identify gaps and improvement opportunities in the network, systems, and processes. - accordingly, deliver a tactical / strategical improvement plan to streamline operations, processes, and systems, essentially to deliver better value for the business. - lead and execute transportation improvement projects, improve processes and methods to generate higher value, efficacy, and efficiency. - run workshops, analysis, tenders, qualitative and quantitative workshops for brainstorming and idea generation. - deliver and manage major projects and change initiatives in colombia network (dcs, key cities, stores, launches) - enable new services to provide convenience and choice to our customers. - develop standard operating proced...
**why neuraflash**: at neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einstein, service cloud voice, amazon connect, agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. from conversational ai to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. we are proud to be creating the future of generative ai and ai agents. salesforce has launched agentforce, and neuraflash was selected as the only partner for the private beta prior to launch. post-launch, we've earned the distinction of being salesforce's #1 partner for agentforce, reinforcing our role as pioneers in this transformative space. be part of the neuraflash journey and help shape the next wave of ai-powered transformation. here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like agentforce to create impactful customer outcomes. whether you're developing advanced ai-powered bots, streamlining business operations, or building solutions using the latest generative ai technologies, your work will drive innovation at scale. if you're ready to make your mark in the ai space, neuraflash is the place for you. as a **solution architect** focused on digital experience, you will be responsible for building compelling inte...
**about the job**: **join our team as a sales development representative (sdr)!** are you ready for an exciting new challenge? at core logistics, we’re all about innovation, growth, and making a real impact in the logistics industry. we’re looking for a talented _sales development representative (sdr) _excited to bring their skills and enthusiasm to our innovative team! **description** as a sales development representative (sdr), you will spearhead customer account management, cultivate new business opportunities, maintain robust communication channels with clients, and uphold exemplary customer service standards. core is a dynamic and rapidly expanding organization that specializes in delivering freight transportation solutions and logistics support across the united states & canada. grounded in seven core values; safety, courage, achievement, respect, responsibility, integrity, and transparency, core prioritizes the success of its clients and team members. embracing the ethos of "all owns all," "let no team member fail," and "integrity before profit," core fosters a culture of unwavering commitment to excellence. **location**: barranquilla (work on-site) **please note**: to ensure a thorough review process, we kindly request that all cvs be submitted in english. **responsibilities**: - prospect, secure & on-board new logistics customers, across multiple industries. - expand core’s customer base relative to open deck, van, reefer, ltl & ftl transfers. - negotiate competitive & profitable customer rates driven by load specifics & market conditions. - build...
**description**: we are hubtek, a young and innovative company that provides process optimization solutions to companies in the united states through co-managed talent (staffing) and technology (intelligent automation). we strongly believe that the success of our company lies in the creation of learning and development experiences, teamwork and the well - being of our people. this person will start as a **logistics coordinator**, doing track and trace, customer service, data entry, load building. then they will be trained and prepared to be **carrier sales representative**. there are 3 phases to the program that the employee graduates through: - _ phase 1 _- basic operations support i.e. track and trace, load building, etc. - they learn operations, terminology, and systems in a controlled program. - 2 months long. - _phase 2 _- carrier prospecting and adding new capacity into your system with clean data by utilizing our automation platform while covering future loads. - continue to assist in operational support while increasing your capacity - employee graduates to phase 3 once they cover at least 10 loads/week for 3 weeks, timeline not to exceed 2 months. - _phase 3_ - the employee moves completely into a commissionable carrier sales role where they are covering future, day of, and hustle freight. - they will continue to utilize our automation platform for carrier prospecting to increase the carrier base for the freight they are working on. **requirements**: **what would help you succeed in this role**: - studies: high school degree, university student ...
As the director of customer success you will formulate and oversee the strategy, planning and execution of the organization’s overall customer operations across the entire customer journey. you will lead an international support contact center and an account management team that is spread across multiple jurisdictions and time zones and connects with customers 24/7. to succeed in this role, you will have to be deeply involved in ensuring that the department functions seamlessly with a strong focus on operational excellence and customer satisfaction. an additional critical success factor will be your ability to collaborate with the sales, marketing and product functions to ensure that the customer journey is truly delightful across all touchpoints. important: the global nature of this role requires that you be flexible with your schedule in order to cover staff interaction across multiple time zones. in addition, since this role is responsible for 24/7 support and incident response, interventions during weekends and non-working hours will be required from time to time. being in colombia, you will need to start your day early, so that you can use this time to collaborate internally with other functions of the business that work around european time zones. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touchpoints in the customer journey - drive global initiatives to improve customer support, activation, onboarding, expansion and retention. - ensure that the customer team works in collaboration with all o...
Traba’s mission is to empower businesses and workers to reach their full productivity and potential. traba is a technology company that is revolutionizing the broken staffing industry through a marketplace that connects light industrial businesses with reliable talent while providing workers with flexible and meaningful opportunities. by connecting both, new levels of productivity, earning potential, and avenues for growth are unlocked. we’re proud to be backed by the world’s best investors, such as founders fund, khosla ventures, and general catalyst. we're looking for an entrepreneurial and motivated business operations specialist to join our team and help us ensure our daily operations run on point as we work to achieve our mission of empowering workers and businesses alike. **what you will do**: - monitor traba's daily operations live and make sure all shifts posted on our marketplace are executed flawlessly and prepare and troubleshoot in real-time in order to do so - coordinate closely with territory operations manager to understand each customer’s unique needs to shape the daily operations to meet those needs - ensure a positive and trusted experience for our workers on our platform - provide excellent experience for our workers before, during, and after their shifts - resolve support issues for workers in a timely manner to ensure customer satisfaction - communicate with and manage our workers effectively to deliver the number of workers our clients require to run their businesses - ensure workers are clocked in and clocked out at the right times to ensu...
**we believe in better!** we are a global information technology company that builds high-performance, security-centric solutions that can help change the world. enhancing people’s lives through secure, reliable advanced technology is our vision. our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. our success is a direct result of the work of our people who live and breathe our core beliefs. simply put, we believe in better lives. join us! **learn more about unisys and our key solution offerings**:unisys, stealth, cloudforte®, inteliserve **what success looks like in this role**: responsible for obtaining required information from service requesters, querying clients to ensure accurate product identification, and logging the information into proper call management system. works independently or cooperatively as a member of a team under the direction of a team leader or manager. primarily interfaces with clients, service delivery units, immediate management and other team members to ensure an accurate service request is routed to the appropriate service provider. may be responsible for determining service entitlement by reviewing contract, generating contracts for time & material service if request is not under contract, or at field management request, providing grace periods on certain products while contract is in process. may also utilize multiple internal systems for one of the following activities: 1) locating, securing and ...
Hello! i’m allie, head of support here at ashby. i'm excited to share that we're hiring a product support specialist located in latam! this hire will be located in mexico, costa rica or colombia. in this role, you will spend a lot of time working directly with customers. you’ll also spend time on projects that make the work that we do better. past projects our team has taken on include: - curating customer feedback into a weekly digest distributed to the entire company - writing and improving help documentation - automating tasks and operationalizing processes to save the team time as a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. these (and other values we’ll discuss in more detail during the interview process) inform how we do the work. **role requirements**: - you have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product (tools like zapier, hubspot, and acuity scheduling). - you have offered b2b support to customers, ranging from small business through enterprise organizations. - you have experience working toward common goals with cross-functional stakeholders (such as sales, product, engineering, or operations). - you’re curious — both in addressing customers and creating solutions that improve our workflows. you seek the answers beyond what’s on the surface. - you have strong proactive problem-solving skills. you’re skilled at both defining the scope of a problem and creating a comprehensive solution. - you delight customers. you posse...
⭐️**operations manager** we exist to help companies fulfill their purpose and create a meaningful positive impact. **sophilabs** was founded back in 2012 with a clear vision in mind: to build software for outstanding companies seeking perfectionist teams. as we move forward, we continue to stress the importance of growing and improving ourselves to help more customers build great software. the **operations manager**will be tasked with ensuring customer projects, meet required timelines and milestones, to ensure customer success. in this role, you will anticipate resourcing bottlenecks and balance the project needs versus technical constraints. - manage and optimize the staffing performance - lead daily, weekly and monthly meetings with key stakeholders and team members - maintain good relations with existing customers, act as a point of contact to the customers ensuring projects meet required timelines and milestone - identify stakeholder expectations, conduct meetings, request feedback, and review processes to understand customer/project needs - engage regularly with the management group to proactively improve resourcing processes - fluency in english c1-advanced (must have) **as a team member of sophilabs, you’ll enjoy**: - you will earn us dollars every month. - you have 10 days of paid time off, 7 holidays, and unlimited not paid time off. - wellness bonus. - long-term relationship with sophilabs inc. (indefinitely contract). - you will be working with a us company. - laptop provided by the company. - career development. - competitive salary accor...
Global service desk senior agent equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. we are a fast-growing global company with 70+ consecutive quarters of growth. through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and it service providers in over 26 countries spanning five continents. joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. we embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success **what you will be doing** provide best-in-class support through evaluating customer loyalty and oversight of regional customers in spanish and english. primary responsibility includes initial onboarding & ownership of support issues for integration customers. works independently, receives instructions on new assignments, and supports the existi...
**description** core is a dynamic and rapidly expanding organization which specializes in delivering freight transportation solutions and logistics support across the united states & canada. grounded in seven core values; safety, courage, achievement, respect, responsibility, integrity, and transparency, core prioritizes the success of its clients and team members. embracing the ethos of "all owns all," "let no team member fail," and "integrity before profit," core fosters a culture of unwavering commitment to excellence. as a full-time logistician at core, you will spearhead customer account management, cultivate broad business partnerships, maintain robust communication channels with clients and uphold exemplary customer service standards. **responsibilities**: - oversee the timely and efficient execution of assigned customer loads during after-hours shifts, ensuring prompt pickup, delivery, and competent handling of unexpected issues that arise outside regular business hours. - serve as the primary point of contact for customers and carriers during late shifts, providing responsive updates and proactive solutions. - negotiate competitive & profitable customer rates driven by load specifics & market conditions, even during fluctuating overnight or weekend demands. - drive informed and collaborative operations in support of assigned customers, delivering seamless logistics solutions with high levels of customer responsiveness. - guarantee accurate and timely billing, inclusive of rates, fees, and fines, with special attention to after-hours adjustments or emergen...
Lean tech is a fast-growing company located in medellín, colombia. we currently have one of the most prominent networks within the entertainment, financial, and logistics industries. our corporate projections represent hundreds of opportunities for our professionals to grow and boost their careers. working with us means collaborating with large engineering teams across latin america and the united states. we are currently looking for an experienced, dynamic, and highly motivated senior project manager. your duties as a lean tech warrior: - collaborate with the client services team to outline deliverables, prioritize many tasks for multi-channel sponsorships, and set project goals and milestones. - handle long-term planning schedules to identify and manage resource requirements and potential gaps. - develop and manage project budgets, including freelance or consulting resource expenditures. - ensure all project deadlines are met on time and convey regular reminder updates to responsible and accountable teams. - establish actionable success metrics and provide status reports to the executive leadership. - implement new project management tools and methods, troubleshoot procedures, and workflows, and identify potential blockers for swift resolution. - facilitate cross-departmental collaboration with editorial, advertising sales and operations, consumer marketing, design, engineering, data, and finance teams. why we’ll love you: - a minimum of 5 years of experience in a project management role within publishing, advertising, marketing, or media agency. - except...
**contract type**: - brick and mortar **location**: - bogotá - bogota **date published**: - 04-16-2025 **job id**: - ref29920i company description: **about sutherland** artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland - unlocking digital performance. delivering measurable results._ **job description**: the change management specialist is responsible for leading and supporting organizational change initiatives and projects by guiding employees and stakeholders through the change process. the cm specialist will be a part of the consulting services team at sutherland. this role involves ensuring the succes...
1 week ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. coupa makes margins multiply through its community-generated ai and industry-leading total spend management platform for businesses large and small. coupa ai is informed by trillions of dollars of direct and indirect spend data across a global network of 10m+ buyers and suppliers. we empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. why join coupa? pioneering technology: at coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. collaborative culture: we value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. global impact: join a company where your work has a global, measurable impact on our clients, the business, and each other. learn more on life at coupa blog and hear from our employees about their experiences working at coupa. the impact of technical support engineer to coupa: as a technical support engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success. in this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices. what you'll do: - answer ‘how to’ technical and app...
Company description about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description the wfm professional services engineer has the following duties: - installation and configuration of nice software solutions at customer’s site and cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. - resolve technical issues related to application implementation and supports trouble shooting of product functionality. - integrate nice software solutions to customer’s information technologies (ldap, s...
**about the job**: **join our team as a sales development representative (sdr)!** are you ready for an exciting new challenge? at core logistics, we’re all about innovation, growth, and making a real impact in the logistics industry. we’re looking for a talented _sales development representative (sdr) _excited to bring their skills and enthusiasm to our innovative team! **description** as a sales development representative (sdr), you will spearhead customer account management, cultivate new business opportunities, maintain robust communication channels with clients, and uphold exemplary customer service standards. core is a dynamic and rapidly expanding organization that specializes in delivering freight transportation solutions and logistics support across the united states & canada. grounded in seven core values; safety, courage, achievement, respect, responsibility, integrity, and transparency, core prioritizes the success of its clients and team members. embracing the ethos of "all owns all," "let no team member fail," and "integrity before profit," core fosters a culture of unwavering commitment to excellence. **location**: medellín (work on-site) **please note**: to ensure a thorough review process, we kindly request that all cvs be submitted in english. **responsibilities**: - prospect, secure & on-board new logistics customers, across multiple industries. - expand core’s customer base relative to open deck, van, reefer, ltl & ftl transfers. - negotiate competitive & profitable customer rates driven by load specifics & market conditions. - build, le...
It's more than a job when you work in freight logistics and operations at kuehne+nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. but that is not all. your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. at kuehne+nagel, our contribution counts in more ways than we imagine. the trade development manager is responsible for jointly analyzing market strategies with the commercial department to drive sales growth and expand market share within the andean cluster. how you create impact - maintain active communication with the regional tlm team to ensure timely rate negotiations, responses to rate requests, and rate availability on designated platforms. - conduct detailed analysis of cargo statistics (bo), monitoring volumes and supplier commitments to support decision-making and justification to trade managers and regional managers. - evaluate the local and international maritime market, identifying trends, opportunities, and volume shifts to inform strategic planning alongside country-level commercial departments. - negotiate spot ocean freight export rates and local charges in line with regional team guidelines and supplier agreements, supporting product strategy as defined by trade managers, regional and commercial managers. what we would like you to bring - bachelor's degree in international business or a related field. - commercial experience in freight forwarding and logistics services. - intermediate proficie...
De la empresa about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they're our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we've created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. descripción del empleo as a team manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. you are also expected to: - establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations - produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line - identify the...
4 weeks ago be among the first 25 applicants sauce is a premier restaurant technology platform that helps businesses grow with our commission-free delivery & pickup structure and proprietary delivery optimization technology. we are serving a 105 billion dollar us local restaurant business. headquartered in nyc and tel-aviv, sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. the sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains. as a senior support engineer, you will be responsible for handling advanced technical escalations, monitoring system health, and supporting software releases. this role requires strong technical expertise, system architecture knowledge, and an ability to manage dependencies across multiple teams. you will serve as a critical point of contact for incident resolution and release execution, ensuring system stability and seamless software deployments. as an escalation manager, you will be responsible for managing and resolving high-priority technical issues that require coordination across multiple teams. this role demands strong problem-solving skills, cross-functional collaboration, and the ability to handle high-pressure situations effectively. you will serve as the main escalation point for critical incidents and ensure timely resolution while improving ...
Superside is looking for a strategic and experienced enterprise customer success manager to manage a portfolio of 15–20 high-value enterprise customers, including some of the most innovative brands in tech, ecommerce, and healthcare. this is not a support role. it's a strategic partner position that blends customer success, account management, and marketing strategy. you'll work directly with senior stakeholders (cmos, brand and growth leads), helping them unlock the full potential of superside's ai-powered creative services to drive revenue, efficiency, and innovation. you'll have the opportunity to make a real impact, supported by robust onboarding and well-documented processes to help you hit the ground running. what you'll do: - own key relationships across enterprise accounts, aligning creative strategies with customer business objectives. - monitor account health, identify expansion opportunities, and mitigate risk. - partner with sales and solution architects to execute strategic growth plans. - ensure customers fully leverage superside's services by driving adoption, sharing best practices, and guiding change management. - collaborate with creative project managers, creative leads, and specialist teams (video, ai, web) to deliver seamless execution across multiple workstreams. - lead strategic planning sessions and qbrs with vp- and c-level stakeholders, highlighting roi and business impact. - capture feedback and trends across accounts, influencing internal improvements to superside's product and service delivery what you'll need to succeed: - 5+ years of cu...
Company description about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they're our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we've created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description the wfm professional services engineer has the following duties: - installation and configuration of nice software solutions at customer's site and cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. - resolve technical issues related to application implementation and supports trouble shooting of product functionality. - integrate nice software solutions to customer's information technologies (ldap, s...
At medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. you’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. a day i...
We are looking for a talented customer onboardingmanager to step onto a fintech unicorn rocketship! as a customer onboarding manager, you will be leading implementation projects with customers of tipalti’s rapidly growing saas-based accounts payable ...
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