Junior customer support specialist (remote) usaquen, colombia | posted on 12/19/2024 country: colombia job description join the dynamic field of customer support with an exciting opportunity offered by kreativstorm, a dynamic and innovative managemen...
Resumen customer service associate why tp? with a presence in more than 91 countries, we are the industry leader! great place to work has certified us as one of the best companies to work in the country and the world. we don’t stop innovating, and we...
Job title: e-commerce client success & operations lead company: pro coffee gear location: remote (global) employment type: full-time (8 hours - central time) about us: pro coffee gear is a dynamic and rapidly expanding e-commerce company that specializes in providing top-tier espresso machines and related parts to coffee enthusiasts worldwide. we pride ourselves on offering high-quality products alongside exceptional customer service to ensure that every coffee aficionado can enjoy the perfect cup. job description: we are seeking a highly motivated and proactive individual to join our team as an e-commerce client success & operations lead. as the lead in this role, you will be responsible for managing the day-to-day e-commerce operations and ensuring the highest level of client satisfaction. responsibilities: 1. manage the day-to-day e-commerce agenda, including overseeing order processing, inventory management, and fulfillment. 2. facilitate drafting and sending emails to clients, ensuring timely and professional communication. 3. monitor and address any issues that arise throughout the customer journey, resolving them efficiently to maintain a positive customer experience. 4. maintain visibility on tracking information for shipments and drop ships, ensuring accurate and timely delivery to customers. 5. attend to incoming orders, processing them promptly and accurately. 6. provide after-sales assistance by assisting clients with subsequent orders of related items such as parts, filters, and accessories. 7. conduct research and coordination for items not liste...
External job title : americas billing analyst location : bogota, colombia (hybrid) about your business area/department: execute and help lead the north america and latin america operation and processes and ensure that customers are invoiced accurately and on time. in this role, you need to ensure efficient working as one team with other finance partners in order to maximize amadeus revenues and cash while ensuring internal and external customer satisfaction. summary of the role: support more junior team members and share knowledge regarding handling customer queries and providing technical assistance. take ownership to optimize billing sla compliance and otc cross-team collaboration and efficiency. cross americas knowledge: capability to execute billing activities and processes for north america and latin america. expertise on americas systems landscape. driver for permanent improvement and criteria to evolve otc via raising requirements and crs. collaborate with travel agencies to resolve issues. optimize collaboration with neighboring areas, support, and customers. handle monthly billing cycle, monthly closing, and reporting activities. assist with planning, directing, and implementing procedures. in this role you’ll: work together with other finance areas and internal customers to ensure positive key performance indicators in line with agreed service level agreements for operational billing processes. you are a business partner for internal departments and customers, providing support and advice for all operational billing-related topics. you drive, collaborate and give ...
Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing, and a variety of other services at thousands of agent locations across the united states and 287,885 locations in 95 countries. at viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. we are always seeking top talent – experienced individuals who embrace our core values of respect, innovation, integrity, and impact. job purpose: this position is a technical role within the software development organization focused on enhancing our development process through automation testing of product features, bugs & enhancements. this role must have a solid understanding of the firm’s business, the product development lifecycle, and experience implementing enterprise-class software. in this role, you should have an eye for detail and an ability to analyze the functionality of our products. if you are a passionate engineer with a never-ending desire for success, for finding issues before they arrive at the end customer, and for being able to teach other team members, we’d like to meet you! the individual must be driven to achieve results and be proactive. they will be expected to independently anticipate and handle most issues before they become problems and not let things get in the way of achieving the company’s goals. ultimately, you will design and write high-quality tests for our products. duties and responsibilities design and write high-quality test scripts create to...
About taskus: taskus is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. leveraging a cloud-based infrastructure, taskus serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, hitech, fintech, and healthtech. the people first culture at taskus has enabled the company to expand its workforce to approximately 45,000 employees globally.presently, we have a presence in twenty-three locations across twelve countries, which include the philippines, india, and the united states. it started with one ridiculously good idea to create a different breed of business processing outsourcing (bpo)! we at taskus understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. what we offer: at taskus, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. our commitment to a people first culture is reflected in the various departments we have established, including total rewards, wellness, hr, and diversity. we take pride in our inclusive environment and positive impact on the community. moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within taskus. join our team today and experience firsthand ...
Corporate account executive (based in colombia) the hustle bogota, d.c., capital district, colombia 3 days ago be among the first 25 applicants in this role, you’ll get to: position the value of hubspot’s software and the inbound methodology, focusing on companies primarily between 200-2000 employees. educate and guide prospects through the buyer’s journey to help them learn how hubspot can grow their business. manage a pipeline of inbound and self-sourced leads to identify, engage, and develop relationships with potential buyers. dissect and qualify prospects’ business goals to determine if hubspot can be a strategic investment for their business’ growth. close business with new and existing customers at or above quota level. partner with marketing and technology departments to execute sales strategy as the company introduces enhancements to existing solutions and/or releases new products. bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future. we are looking for people who: have a minimum of 5 or more years of managing a full sales cycle (prospecting to close). strong knowledge or experience in saas sales. are top producers in their current role. have experience with product demos in their current role. have experience handling a high volume of accounts and deals closed a month or quarter. have experience in value-based selling (i.e. the challenger sale). have the desire and commitment to do what it takes to be successful in sales. have a positive outlook and a strong ability to take responsibility for their s...
Agileengine is one of the inc. 5000 fastest-growing companies in the us and a top-3 ranked dev shop according to clutch. we create award-winning custom software solutions that help companies across 15+ industries change the lives of millions. if you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! :) what you will do - provide first-level shopify technical support, troubleshoot critical issues, and escalate as needed; - conduct incident analysis, postmortems, and document resolutions for continuous improvement; - engage with product management and business partners on system capability, design, and solutions; - work with development to ensure technical requirements, best practices, performance, and security; - support project management with effort estimates, planning, and removing technical roadblocks; - develop key system components, identify reusable modules, and optimize delivery time; - research platform capabilities and opportunities for the ecommerce roadmap; - perform code analysis, develop patches, and implement new platform features; - participate in code reviews, unit testing, and technical validation of updates. must haves - 2+ years of shopify development experience, with knowledge of shopify plus ; - proficiency in core javascript (or a popular variant) and front-end frameworks; - solid understanding of the systems development lifecycle (sdlc) and methodologies; - willingness to work 12-hour shifts, including weekends and h...
Agileengine is one of the inc. 5000 fastest-growing companies in the u and a top-3 ranked dev shop according to clutch. we create award-winning custom software solutions that help companies across 15+ industries change the lives of millions. if you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! :) what you will do 1. define and manage the product roadmap for kaiko’s derived data solutions, prioritizing initiatives based on business impact and customer needs; 2. collaborate with the managing director to develop and execute the strategy for analytics and indices; 3. conduct research to understand customer requirements, market trends, and regulatory developments; 4. partner with quant, engineering, and marketing teams to develop and refine data-driven products; 5. oversee the product lifecycle from ideation to execution, ensuring high-quality and timely delivery; 6. ensure data accuracy, compliance, and security across all derived data products; 7. lead and mentor product team members, fostering collaboration and professional growth; 8. act as the bridge between product, technology, and revenue teams, ensuring strategic alignment; 9. communicate product roadmaps, updates, and performance insights to internal and external stakeholders; 10. define success metrics and track product performance using data-driven insights; 11. stay up to date with industry regulations and security best practices in financial indices and analytics. must haves 1. 3+ years of experienc...
Agileengine is one of the inc. 5000 fastest-growing companies in the us and a top-3 ranked dev shop according to clutch. we create award-winning custom software solutions that help companies across 15+ industries change the lives of millions. if you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! :) what you will do operate and support cloud infrastructure hosted on aws (ec2, s3, networking, security); support deployments across staging and production environments; maintain and improve ci/cd pipelines using gitlab ; manage infrastructure as code using terraform ; configure and manage containerized workloads with docker and kubernetes ; support customer-facing ehr integrations , including: vpn tunnel setup and troubleshooting, sftp configuration (aws transfer family), assistance in mirth-to-iris migrations (training will be provided); participate in incident detection, diagnosis, resolution, and post-mortem processes; monitor systems and respond to alerts using observability tools (e.g., new relic, wavefront); collaborate closely with software engineering, qa, and devops teams; participate in on-call rotation with a global team; ensure all infrastructure activities comply with hipaa and gdpr regulations . must haves 5+ years of experience in sre, devops, or infrastructure roles; experience working with aws-based infrastructure and related services; strong understanding of vpn tunneling, sftp configuration, and basic networking; hands-on experience with te...
Ningún apoyo económico por reubicación 152341 - bogotá, cundinamarca, colombia **objetivo de la posición** representar profesionalmente a la empresa colgate palmolive, gestionando la relación con el cliente basada en la confianza y el respeto, comercializando y desarrollando las 5p's de los diferentes categorías de productos, con el fin de incrementar las ventas de manera rentable, mejorar los níveles de distribución y sus cuotas de mercado, de acuerdo con nuestros principios comerciales y manteniendo una cartera crediticia saludable. **principales responsabilidades** - responsable de las negociaciones regionales de olímpica a nível nacional y adicional al manejo de un cliente de regional chains. - implementar las estrategias comerciales de cp, asegurando la correcta ejecución de las 5p's en el punto de venta, buscando generar beneficios para nuestros clientes y cp, entendiendo de manera proactiva satisfacer las necesidades de nuestros clientes y recomendar soluciones a los diferentes requerimientos. - lograr los objetivos de ventas del territorio asignado con respecto al objetivo del canal. - realizar la labor administrativa de la cuenta que incluye: solicitud de notas de crédito, rebajas o aval de las mismas, seguimiento y mantenimiento de la cuenta corriente. - garantizar el cumplimiento de las políticas crediticias establecidas por la empresa. - realizar visitas de campo para monitorear las actividades de la competencia e informar al equipo de negocios, identificar oportunidades y transferirlas al equipo de ventas para el desarrollo de estrategias que responda...
At bairesdev, we've been leading the way in technology projects for over 15 years. we deliver cutting-edge solutions to giants like google and the most innovative startups in silicon valley. our diverse 4,000+ team, composed of the world's top 1% of tech talent, works remotely on roles that drive significant impact worldwide. when you apply for this position, you're taking the first step in a process that goes beyond the ordinary. we aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. portfolio account management associate at windifferent we are looking for a portfolio account management associate to manage the pilot process for windifferent’s targeted startups, serving as the main point of contact to ensure a seamless experience, coordinate cross-functional teams, and provide investment insights for due diligence. what you will do: manage the pilot process for windifferent’s targeted startups, ensuring seamless onboarding, execution, and evaluation to support investment decisions. serve as the primary point of contact for startups, coordinating communication between investment teams, windifferent teams, and key stakeholders to facilitate a smooth pilot experience. analyze pilot performance and startup engagement, gathering insights from campaign metrics and financial data to assess potential investment opportunities. collaborate with cross-functional teams, including marketing, performance analysis, and content creation, to optimize pilot outcomes and improve lead generation strategies. handle compl...
We partner with the world’s most valuable brands to build digital solutions that transform businesses. as a digital native, we bring a 29-year track record of accelerating business impact through complete and scalable digital solutions. with a global presence of 6,000+ professionals in strategy, research, data science, design, and engineering, we unlock top-line growth, improve customer experience and drive operational efficiency. are you looking for new horizons? do you want to work in a multicultural environment (interacting with people in brazil, mexico, colombia, among others)? do you want to have the space to work with a team where every day you have to learn a little more and stay ahead of the market? responsibilities: you will help us build a b2b solution using conversational solutions for one of the largest companies in the world in a cloud and high availability environment. be prepared to code in various technologies, think about how to ensure product quality, deliver new features quickly, design new solutions for the application, work with a top-notch team, and interact with various people throughout the development process. requirements: .net (c#): we use .net core 3.1 and microsoft bots framework to build a significant part of our solution.typescript: our integration layer is based on typescript and azure functions using .azure: our entire infrastructure is based on azure. so we use functions, storage accounts, key vault, application insights, and other resources.cosmosdb / postgres: we have been using cosmosdb and postgres to store our data.testing: we use jest...
🌍 roca alliances is a specialized recruitment firm in the tech/it sector, connecting top talent with leading global companies. we provide customized hiring solutions, ensuring a perfect match for every role. our expertise in industry trends enables efficient, targeted recruitment. committed to excellence, we build lasting partnerships that drive business growth. roca alliances helps organizations thrive by delivering the right professionals for their needs. 🌟 we are partnering with a global leader in it infrastructure and security management solutions for managed service providers (msps) and internal it teams, powered by ai. 🤖 the company has experienced strong double-digit growth over the years 📈, serving diverse industries in over 20 countries 🌎 and managing more than 15 million endpoints globally. 🔍 position overview: as a program manager for strategic projects within the product operations team, you will play a critical role in driving and executing high-impact initiatives that support the company’s product strategy and operational efficiency. you will collaborate closely with cross-functional teams, including product, engineering, marketing, sales, customer support, and operations, to ensure alignment, timely execution, and delivery of key projects that support strategic objectives. essential responsibilities: program management: lead the planning, execution, and delivery of multiple strategic projects across the product operations landscape, ensuring all objectives and timelines are met. cross-functional leadership: act as the primary liaison between stakeholders from...
Location : hybrid in bogotá, colombia resumes must be submitted in english for consideration telesign connects, protects and proactively defends companies, customers and the digital interactions between them. with powerful ai that delivers identity with speed, accuracy and global reach, we enable continuous trust. empowering companies to transact, communicate and engage with their customers free of fear, continuous trust makes the promise of the digital economy possible. the engineering manager will be responsible for analyzing, designing, developing and implementing a suite of apis, modules, and features, as well as modifying and maintaining existing applications in response to business and technology needs. key responsibilities: lead the software development, support products teams such as sms, voice etc. support the business by gathering requirements and setting delivery schedules collaborate with other teams, address dependency and remove roadblocks. manage and grow the team. essential qualifications: 5+ years software engineering experience fluency with python experience creating functional designs experience creating restful apis in apps experience developing unit and functional tests experience with ci/cd process familiarity with agile/scrum understanding of development best practices and standards (test-driven development, design patterns, coding standards, etc.). self-learner with good problem-solving skills good interpersonal, communications and organizational skills preferred qualifications: experience with tcp networking experience with python good understanding...
Company description publicis sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. we help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. united by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. overview as a senior automation quality engineer, you’ll be at the heart of delivering top-notch software solutions, driving quality and functionality through automated functional testing. in this role, you’ll collaborate closely with a dynamic team to design, execute, and report on automated test cases, ensuring that systems align with business requirements and exceed client expectations. responsibilities your impact: - develop and maintain custom scripts to automate testing processes across the organization, particularly api testing, to ensure seamless system integrations. - work with clients and teams to understand their process workflows and identify opportunities for automation, particularly in areas where api testing plays a critical role. - design, implement, and test new automation solutions to ensure they meet business requirements...
Job description close deals that keep the world’s wi-fi performing flawlessly named a global leader in wireless networking , ekahau is trusted by fortune 500s and critical infrastructures across industries. as our client, they develop award-winning wi-fi design and optimization tools used in hospitals, stadiums, airports, and more. they don’t just set the industry standard—they define it. now, they’re looking for top talent in latam to fuel their next phase of growth. if you’re ready for a global career with real impact, this is your opportunity to make your mark. job description become our client’s inside sales representative and drive revenue growth by acquiring new customers through strategic channel partnerships across latam. you'll own the full sales cycle, from prospecting to closing, while collaborating closely with reseller partners to identify opportunities, meet customer evaluation needs, and deliver mutual success. job overview employment type: indefinite term contract shift: 9:00 am – 6:00 pm (est) work setup: remote / work from home your daily tasks customer acquisition & pipeline development identify, engage, and acquire new customers through collaboration with latam channel partners uncover and develop net-new sales opportunities with partners to build a robust pipeline cultivate strong relationships with partner sales representatives to drive co-selling and collaboration sales cycle management manage the full sales cycle, including prospecting, discovery, qualification, proposal development, negotiation, and closing coordinate with resell...
Ningún apoyo económico por reubicación 152349 - cali, valle del cauca, colombia **objetivo de la posición** representar profesionalmente a la empresa colgate palmolive, gestionando la relación con el cliente basada en la confianza y el respeto, comercializando y desarrollando las 5p's de los diferentes categorías de productos, con el fin de incrementar las ventas de manera rentable, mejorar los níveles de distribución y sus cuotas de mercado, de acuerdo con nuestros principios comerciales y manteniendo una cartera crediticia saludable. **principales responsabilidades** - responsable de las negociaciones regionales de olímpica a nível nacional y adicional al manejo de un cliente de regional chains. - implementar las estrategias comerciales de cp, asegurando la correcta ejecución de las 5p's en el punto de venta, buscando generar beneficios para nuestros clientes y cp, entendiendo de manera proactiva satisfacer las necesidades de nuestros clientes y recomendar soluciones a los diferentes requerimientos. - lograr los objetivos de ventas del territorio asignado con respecto al objetivo del canal. - realizar la labor administrativa de la cuenta que incluye: solicitud de notas de crédito, rebajas o aval de las mismas, seguimiento y mantenimiento de la cuenta corriente. - garantizar el cumplimiento de las políticas crediticias establecidas por la empresa. - realizar visitas de campo para monitorear las actividades de la competencia e informar al equipo de negocios, identificar oportunidades y transferirlas al equipo de ventas para el desarrollo de estrategias que respond...
The offer a role that offers a breadth of learning opportunities flexible working options great work culture the job what you’ll do customer support – respond to customer inquiries quickly and professionally , ensuring all requests are handled efficiently. task & account management – work within agency management software (training provided) to track tasks and ensure client needs are met. seamless multitasking – jump between different client accounts and responsibilities without missing a beat . administrative & frontline support – assist clients and internal teams with both back-end tasks and direct customer interactions . collaboration & accuracy – work closely with your team to ensure all client requests are completed correctly and on time. record-keeping – maintain organized documentation for various client accounts. the profile what you need strong multitasking skills – comfortable managing multiple clients and requests at the same time. excellent english communication – both written and verbal, with a professional and friendly approach. insurance experience is a huge plus – if you have a background in insurance, that’s even better! proactive and detail-oriented – able to spot priorities and handle tasks without constant direction . thrives in a fast-paced, team-driven environment – works well independently and collaborates effectively. if you love keeping things organized, assisting clients, and working in a structured, task-based role , we want to hear from you! this is the perfect work-from-home opportunity for someone who enjoys helping people, staying on top o...
Roca alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. we provide tailored hiring solutions, ensuring the perfect match for each role. our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. committed to excellence, we build long-lasting partnerships that drive business success. at roca alliances, we help businesses thrive by delivering the right professionals to meet their needs. this time, we are partnering with a global leader in it infrastructure and security management solutions for managed service providers (msps) and internal it teams, powered by ai. the company has experienced strong double-digit growth over the years, and it serves a diverse range of industries in over 20 countries, managing more than 15 million endpoints globally. we believe in being clear about who we are and what we expect. our success comes from being confident, determined, and responsible. the people who thrive here are those who go the extra mile for our customers and for their own career growth and financial future. what we are looking for: we are looking for a senior manager regional help desk operations latam, to lead day to day operations on our newly established, custom facing, kaseya help desk in medellin, colombia, with a maniacal focus on delivering innovative, an outstanding, timely response and resolve commitment, and a category leading collaborative experience for our partners. as senior manager – regional help desk operations latam , you will play a pivotal role in leading, d...
Agileengine is one of the inc. 5000 fastest-growing companies in the us and a top-3 ranked dev shop according to clutch. we create award-winning custom software solutions that help companies across 15+ industries change the lives of millions. if you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! :) what you will do - outbound communication: sdrs reply to leads that reach out to us via emails, social media messages, and other communication channels to generate interest, and qualify leads; - qualification: sdrs engage with prospects to assess their needs, pain points, challenges, and budget to determine whether they are a good fit for the company’s offerings. this involves asking qualifying questions and gathering relevant information; - appointment setting: once a lead is qualified, sdrs schedule appointments, demos, or meetings for the client partner team with qualified prospects. they coordinate calendars and ensure smooth transitions between the sdr and client partner team; - follow-up: sdrs follow up with leads who have shown interest but may not be ready to buy immediately. this includes sending follow-up emails, making follow-up calls, and nurturing leads through the sales funnel. they also follow up internally on the status of the leads; - data management: sdrs maintain accurate and up-to-date records of prospect interactions, including notes from conversations, contact information, and lead status, in the company’s crm (customer relationshi...
Position: customer support associate training schedule: m-f from 08:00am to 5:00pm (4 to 5 weeks) ops schedule: 7:00am to 4:00pm, 8:00am to 5:00pm, 9:00am to 6:00pm, 10:00am to 7:00pm or 11:00am to 8:00pm / weekends off location: on site / 5 days per week ["camacol - cra 63 # 49ª-31, edificio camacol barrio el estadio. piso 9"] job description: are you a motivated and customer-oriented individual looking to kick-start your career in a dynamic and supportive work environment? look no further! we are seeking highly enthusiastic individuals to join our team as customer support representatives. we provide exceptional customer service and ensuring client satisfaction. as a front line of support, you will play a crucial role in delivering top-quality service to our clients, while contributing to a positive and high-performing work environment. even if you have limited experience, we welcome candidates who possess strong english-speaking skills and a passion for delivering outstanding customer support....
Company description believe’s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development. its 2,020 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise, respect, fairness and transparency. to support our fast-growing presence on all continents, we are constantly looking for new believers to join us and make a stronger and more positive impact on the music industry! believe is listed on compartment a of the regulated market of euronext paris (ticker: blv, isin: fr0014003fe9). www.believe.com ready to #setthetone with believe? job description as an account manager & business developer professional, part of our distribution team, your mission is to develop strong relationships with independent artists and labels while actively driving new business growth. you will ensure high customer satisfaction through personalized account management while identifying and securing new partnerships in a constantly evolving digital music landscape. you will work within a team of account managers and sales professionals, balancing customer success and business development with passion, innovation, care, and transparency to reinforce believe’s presence in the andean region and central america. your duties customer success & account management manage a portfolio of independent artists and labels, ensuring strong relationships, long-term partnerships, and business continuity. define and execute customer success strategi...
Job title: hubspot / crm manager location: remote (cst time zone) salary range: up to 2000 usd work schedule: monday - friday, 9:00 am to 5:00 pm (pst) note: independent contractor position company overview: sagan is an exclusive membership community for top executives, founders, and ceos seeking to hire and maximize the impact of international talent. we bridge the gap between global talent and us-based businesses, connecting candidates from vibrant regions like latin america, the philippines, india, pakistan, bangladesh, and africa with leading american companies. discover a world of career possibilities with sagan. about the company: sagan represents a forward-thinking company that leverages technology and data-driven strategies to enhance customer engagement and business growth. focused on optimizing crm systems, streamlining sales and marketing processes, and driving efficiency, the company values innovation, strategic thinking, and collaboration. this role offers the opportunity to work in a dynamic environment where data integrity, automation, and customer insights play a crucial role in decision-making. position overview: we are seeking a skilled and experienced hubspot/crm manager to oversee our customer relationship management (crm) system and optimize its use across the organization. the ideal candidate will be responsible for managing, maintaining, and improving our hubspot crm platform, ensuring it aligns with business goals and drives growth. this role requires a blen...
Top reasons to work with tdcx attractive remuneration, great perks, and performance incentives comprehensive medical, insurance, or social security coverage world-class workspaces engaging activities and recognition programs strong learning and development plans for your career growth positive culture for you to #bemore at work easy to locate area with direct access to public transport flexible working arrangements be coached and mentored by experts in your field join a global company, winner of hundreds of industry awards what is your mission? provide excellent support experience to customers via all relevant communication channels. identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. deliver the best services to customers to ensure the highest customer satisfaction with the right procedures build sustainable relationships and engage customers by taking the extra mile any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the quality management system of tdcx. who are ...
Collette is seeking a tour delivery manager to join our tour management team. the successful candidate must reside in continental spain or portugal. about collette: let us show you the world there has never been a better time to be in the travel industry. see the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the collette team! as the longest-running tour operator in north america, our family-owned business leads the industry in innovation and expertise. collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. being part of the collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. from giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – collette is all about the people. so, what are you waiting for? your journey starts here. job summary: the tour delivery manager is responsible for developing and managing regional tour manager teams to deliver an excellent on-tour experience. focusing on recruitment, training, development, and working in collaboration with the product team to ensure the achievement of collette brand standards. tour manager performance is the #1 driver of the excellence of the on-tour experience; we aspire to have the best tour managers in the industry. primary functions: hiring / recruitment: develop annual hiring and recruitment stra...
Resumen customer service support - español - medellín tp con presencia en más de 91 países, ¡somos el líder de la industria! great place to work nos ha certificado como una de las mejores empresas para trabajar en el país y el mundo. no paramos de innovar y siempre vamos más allá.¿estás listo para trabajar con el equipo top? responsabilidades ¿qué harás como experto en servicio al cliente? -responder a todas las consultas de los clientes.-brindar un excelente servicio siendo buen oyente y con habilidades comerciales para atraer y persuadir.-trabaje con información confidencial del cliente, mientras la trata con sensibilidad.-trate de resolver problemas en la primera interacción siendo proactivo, paciente y comprensivo. requisitos beneficios: 42 horas semanales 2 días libres (domingo y miércoles off) un salario de $1'300.000 ubicados en medellín: sede vizcaya calle 10 # 32-115 el poblado. no se requiere experiencia. connect with other cultures and be part of the world's largest interactions team....
Customer happiness associate. col i future opportunities at clara colombia clara is the leading spend management platform for companies in latin america. our end-to-end solution includes locally-issued corporate cards, bill pay, and our highly-rated ...
Get ai-powered advice on this job and more exclusive features. paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. we help individuals from around the world connect with great companies that are looking for ...
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