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BILINGUAL CALL CENTER AGENT IN BAQ

Tiempo Completo

Estamos contratando! representante de atención al cliente ubicación: cra. 51b #80-58, piso 21, edificio smart office center, barranquilla (100% presencial) salario: competitivo + incentivos en dolares horario: semana 1: lunes a viernes de 10:00 am a ...


INFLUENCER MARKETING AGENT

Influencer marketing agent scorp inc. is a fast-growing social media based in istanbul and san francisco. with over 16m users worldwide, scorp has successfully re-defined the social network in turkey. now, we are on a mission to redefine the social a...


PRODUCT SUPPORT ANALYST

Sabre is a technology company that powers the global travel industry. by leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions. simply put, we connect people with moments that matter. team description under direct supervision, responsible for responding to routine customer inquiries regarding products. analyzes problems using diagnostic tools to identify problem areas and recommend corrective action. recommends solutions to customer application questions. maintains log of problems so that recurring problems can be reported to product development. follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers. role and responsibilities
provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions develop and maintain positive customer relations by delivering outstanding customer service coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. qualifications and education requirements experience in ...


FREIGHT BROKER

The below job posting is for an armstrong transport group, llc authorized agent office. job title: logistics account executive location: miami fl / colombia requirements: fluent in english is required logistics experience required structure: commission-based remote work from office location : barranquilla villavicencio from office and the rest of colombia "remote” overview: we are seeking a dynamic and results-driven logistics account executive to join our team. the ideal candidate will be responsible for generating new customer business and expanding existing accounts in the logistics industry. this position offers a commission-based compensation structure with uncapped earning potential. key responsibilities: 1. identify and prospect potential customers in the logistics industry to generate new business opportunities. 2. build and maintain strong relationships with current clients to understand their needs and identify opportunities for account growth. 3. develop and execute strategic plans to achieve sales targets and expand market share. 4. collaborate with internal teams such as operations and customer service to ensure seamless execution and delivery of services to clients. 5. stay informed about industry trends, market conditions, and competitor activities to identify new business opportunities and potential risks. 6. prepare and present proposals, quotes, and contracts to clients, negotiating terms and closing deals. 7. maintain accurate records of sales activities and customer interactions in crm software. 8. attend industry events, conferences, and networking func...


PORT OPERATIONS SUPERVISOR

The company black bull group celebrates 12+ years of history as a strategic partner of the world’s premier armed forces and governments. based on a renewed international scenario of global defense strategies related to an increasingly expeditionary and collective defense character, the military sector is today more demanding, and black bull group’s innovative integral logistics solutions coupled with its impeccable work code and excellence in service delivery have allowed for the company to be considered by its clients as a reference among its competitors, causing unprecedented exponential growth in its turnover. black bull group offers its clients intelligence mission analysis and logistics services on international deployments for land, sea and air forces. we hold a proven track record of successful large-scale assignments for military forces and other defense agencies, including various nato-country naval & army forces, the us navy, airforce and military coupled with asian, north african and latin american defence ministries. black bull group is proud to announce that it stands an iso 9001, iso 14001, iso 45001, iso 22320, iso 27001, iso 27032 and trace certified company, accomplishing the highest standards in the industry. worldwide, our customers rely on our expertise and logistics solutions in more than 100 countries across five markets: logistics support, transportation, infrastructure development, defence and security. the position people at bbg provide services that enable the companies to gain and sustain operational effectiveness with the greatest security...


SENIOR AUTOMATION ENGINEER

Job title: automations & professional services engineer location: philippines, latam or india employment type: full-time working hours: 9:00 am – 5:00 pm est compensation: $2500 to $4000



about the company our client is resilience service provider (rsp) helping organizations protect themselves against ransomware, data breaches, and operational disruptions. we partner with msps, internal it teams, and forward-thinking businesses through cybersecurity, automation, and it modernization to deliver scalable, secure, and efficient solutions. role overview we’re looking for a technical, t-shaped automations & professional services engineer to help drive innovation in our automation and ai-driven professional services. this hybrid role blends client consulting with hands-on engineering—ideal for someone who thrives in low-code tools like make.com or n8n, and is equally comfortable writing python code, integrating llms, or managing cloud workflows. key responsibilities client-facing cloud engineering – 50% lead migrations to microsoft 365 and azure environments (sharepoint, exchange online, vms). deploy and configure saas/paas solutions across client systems. integrate apps and services using make.com , power automate, or custom connectors. perform stakeholder interviews to document requirements and translate them into solutions. secure and onboard new tools into resilient client architectures. automation & ai engineering – 50% build automation workflows using make.com , n8n, or similar rpa platforms. develop python scripts or function nodes to enhance workfl...


SENIOR BACKEND AI ENGINEER (PYTHON + LANGCHAIN/LANGGRAPH) - REAL ESTATE (COLOMBIA/LATAM)

About truelogic at truelogic we are a leading provider of nearshore staff augmentation services headquartered in new york. for over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals. our team of 600+ highly skilled tech professionals, based in latin america, drives digital disruption by partnering with u.s. companies on their most impactful projects. whether collaborating with fortune 500 giants or scaling startups, we deliver results that make a difference. by applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. we aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future. our client a mission-driven fintech company helping homeowners unlock the value of their homes without traditional loans. they offer an innovative home equity investment model that benefits both homeowners and investors. backed by top-tier investors, this company fosters a collaborative, people-first culture where innovation and impact drive the work. job summary
we're looking for a proactive and highly skilled python engineer to join a fast-moving team focused on building next-gen agentic ai applications. from chatbots to voice agents, you’ll help lead the design, development, and deployment of intelligent systems that reshape customer engagement. this is a hands-on role ideal fo...


REAL TIME ANALYST (RTA)

About taskus: taskus is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. leveraging a cloud-based infrastructure, taskus serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, hitech, fintech, and healthtech. the people first culture at taskus has enabled the company to expand its workforce to approximately 45,000 employees globally. presently, we have a presence in twenty-three locations across twelve countries, which include the philippines, india, and the united states. it started with one ridiculously good idea to create a different breed of business processing outsourcing (bpo)! we at taskus understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. what we offer: at taskus, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. our commitment to a people first culture is reflected in the various departments we have established, including total rewards, wellness, hr, and diversity. we take pride in our inclusive environment and positive impact on the community. moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within taskus. join our team today and experience firsthand...


CUSTOMER SERVICE ANALYST

Get ai-powered advice on this job and more exclusive features. job summary the customer service agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities confer with customers by telephone to provide information about products and services, modify orders or account information, or to obtain details of complaints. keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken. resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. check to ensure that appropriate changes were made to resolve customers' problems. contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. refer unresolved customer grievances to designated departments for further investigation. determine charges for services requested, collect payments, and/or arrange for billing. complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers. obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase shipping delays. solicit sale of new or additional services or products, upsell. review insurance terms with caller...


QUALITY ASSURANCE MONITOR

Unifycx is growing and we are looking for a quality assurance monitor to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do?
as a quality assurance monitor you will be responsible for evaluating and improving the performance and efficiency of call center representatives. this role involves monitoring call interactions, assessing adherence to company policies and procedures, and ensuring the delivery of high-quality customer service. the quality assurance monitor will provide feedback and recommendations for improvement to enhance overall customer satisfaction and operational effectiveness. key responsibilities call monitoring and evaluation: conduct regular and random evaluations of call center interactions to ensure adherence to quality standards and procedures. assess representative performance based on established metrics, including customer service, communication skills, compliance, and problem resolution. performance feedback: provide constructive feedback and coaching to call center agents based on evaluation results. develop and deliver performance improvement plans for agents as needed. recognize and reward high-performing agents to encourage positive performance. reporting and analysis: compile and analyze quality data and performance metrics to identify trends and areas for improvement. prepare detailed reports on call quality, agent performance, and customer satisfaction. present findings and recommendations to management and contribute to strategic decision-making. c...


ENTERPRISE ARCHITECT SALESFORCE COMMERCE

Colombia remote the opportunity at valtech, we’ve got opportunities to offer you — for learning; for growing; for making world-changing impact; for being a real agent of change. our global workforce exists to unlock a better way to experience the world, and that all starts with our workplace. we’re proud of: we are currently looking for a salesforce-commerce solution architect to join our team in colombia role responsibilities participate in the initial planning of projects. plan and execute the more complex features of projects. ensure compliance with both functional and non-functional requirements. manage project constraints such as time, limitations, risks, and licenses. translate technical concepts and constraints for non-technical stakeholders. ensure the quality of the developed product, particularly regarding architectural requirements. take part in agile ceremonies (daily stand-ups, planning, retrospectives). act as a trusted advisor for prospects and new clients, helping them understand how architecture can support their digital transformation. support presales and delivery teams by creating architectures, engineering solutions, and conducting demonstrations. participate in code review processes. ensure concerns are addressed and risks are mitigated. collaborate and contribute to discussions within valtech's global developer community. profile requirements experience with salesforce commerce b2c . advanced english proficiency . 5+ years of experience as a developer. strong expertise in designing and developing web or desktop applications following best architectura...


INTERPRETER AT HOME C1

Overview responsibilities: expertise in advanced english language interaction (c1-c2) serve as a simultaneous interpretation agent for specialized clients of our company possess good production and technical vocabulary, with developed language skills benefits: no prior experience required work from home performance bonus of 15% internet connectivity bonus prepaid medical insurance flexible working hours (36, 40, or 48 hours per week) allowing you to organize your schedule salary: cop$2,530,000 responsibilities handle and respond carefully to all inbound and outbound customer inquiries provide excellent customer service through active listening confidentially handle all customer information update records accurately in required systems deliver clear instructions qualifications requirements: english proficiency at c1-c2 level (90%-100%), certifications not necessary skills in customer service, including active listening and empathy high school diploma or equivalent certifications must be over 18 years old #j-18808-ljbffr...


EXPORT - IMPORT OCEAN FREIGHT FORWARDER

Title: specialist ofr ( freight forwarding ) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities :
· respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) · ocean operational knowledge covering shipment creation, track and trace and delivery at destination. · enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands · effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer · meet all commitments to the customers in terms of follow-up/ongoing communication · follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer · exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer · accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales · record any customer complaints; solves customer complaints or assigns tasks to other functions · well versed with freight forwarding terms specially incoterms and ways to connect locally to offer be...


BUSINESS DEVELOPMENT MANAGER - CRYPTOCURRENCY INDUSTRY

Hi there! we are scale up and we are looking for a business development manager in the cryptocurrency/blockchain industry ! about the company
our client is building the real-time news and data layer for ai agents — starting with crypto. developed by crypto briefing , a leading independent crypto media company covering the industry since 2017, the company is now transforming into a structured data provider trusted by ai developers, traders, and crypto natives alike. about the position
we’re looking for a crypto-native sales & business development manager/associate to help drive growth across innovative data products. you’ll be on the front lines of outreach, partnerships, and pipeline development — helping bring in clients across the intersections of crypto, ai, digital media, publishing, and trading platforms. what you’ll do
generate and qualify leads across the crypto, ai, and digital media landscapes. drive outbound outreach for api feeds, news, and data products. support enterprise sales and pilot programs with ai agent systems, digital publications, and infrastructure partners. work closely with the senior team on go-to-market strategies and new product launches. attend industry events and represent the brand in business development conversations. who you are
deeply embedded in the crypto world, including crypto twitter — you’re familiar with the key players, launchpads, partners, and narratives. 1–3 years of experience in sales, partnerships, or business development — ideally at a data company (e.g., kaito, nansen, cookie....


TRILINGUAL CUSTOMER SUPPORT AGENT - REMOTE (ENG +SPA +RUS)

Company description hos247 llc is a growing technology company that provides hardware and software solutions to trucking companies in the usa and canada. our top-rated eld logbook and fleet management system ensures transportation compliance and delivers superior visibility, safety, and productivity for commercial fleets. learn more https://hos247.com/
job description this is a full-time remote (work-from-home) customer support agent position. in this role, you will be part of our customer support team, providing front-line support (and occasionally sales assistance) to english-speaking, spanish-speaking, and russian-speaking drivers and fleet managers located in the usa and canada. you will learn to proactively identify the areas for product/service improvements and participate in implementations of solutions to increase customer satisfaction, user growth and retention. we’re looking for team players who bring a desire to have an impact on the organization and are ready to grow into upper-level positions quickly. qualifications •you must be fluent, clear and concise communicator (oral and written) in english, russian and spanish. you have at least 1 year of experience in customer support (or sales) role servicing english-speaking customers. •you are tech-savvy and familiar with basic smartphone/tablet configurations. •you will need a reliable access to hight-speed internet and provide your own laptop or desktop computer with a head-set (required for making/receiving phone calls from our helpdesk/crm). •familiarity with helpdesk/crm software such as zendesk is a plus, ...


AGENTE REGISTRADO (REGISTERED AGENT)

1 day ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. ------------------------------------------------------------------------------------------------------------------------------- we're looking for a licensed registered agent (registered agent) with experience in belize for the formation and management of international business companies (ibcs) and limited liability companies (llcs). this is an opportunity to build a trusting, long-term partnership. about us: we are a growing software company seeking to expand our international operations. we need a reliable partner in belize to provide the necessary legal infrastructure for establishing our global presence. key responsibilities: entity formation: handle all necessary procedures for forming an ibc or llc in belize, including preparing and submitting documents to the belize companies and corporate affairs registry. registered agent & address: act as the official registered agent for our company in belize and provide the physical address required by law. record keeping: ensure proper maintenance of internal corporate records (shareholders, directors, etc.) in accordance with belizean regulations. regulatory compliance: advise on and ensure ongoing compliance with belizean laws and regulations, including annual reporting obligations and kyc/aml guidelines. liaison with authorities: serve as the primary point of contact between our company and the governmental authorities in belize. advisory & support: provide expert advice on best practices for software companies in belize ...


MASON

Hiring department campus construction job description summary: perform skilled work involving the installation, maintenance, and repair of masonry structures and road surfaces. key responsibilities: construct, maintain, and repair structures using masonry materials. plan layout, mix bonding material, shape, and lay stone, brick, tile, and other masonry materials using appropriate bonding agents. repair and finish joints between stones or bricks of masonry structures. plan layout, remove existing bonding material, and apply fresh bonding agent. set forms, embed necessary reinforcing materials, and pour and finish concrete, asphalt, or other surfaces to specified textures. break up existing masonry structures using power and hand tools. install tile on floors and other areas following design specifications. prepare surfaces by cleaning, filling holes with appropriate material, and spreading adhesive base. set up and dismantle scaffolding and staging, install drain tiles, waterproof underground masonry surfaces, apply sealants, and cut openings and utility access holes as required. perform other duties as assigned. shift 7:30 am - 3:30 pm, monday - friday minimum qualifications high school diploma or equivalent, or combination of education and experience demonstrating comparable knowledge and abilities. minimum of four years of actual work in the trade, including apprentice or vocational training. valid driver's license may be required. ability to grasp, lift, carry, and set down heavy loads (50-75 lbs.), and work from ladders, scaffolding, and staging daily. preferred qualifi...


WORK FROM HOME CORPORATE TRAVEL AGENT

Work from home corporate travel agent at bairesdev, we've been leading the way in technology projects for over 15 years. we deliver cutting-edge solutions to giants like google and the most innovative startups in silicon valley. our diverse 4,000+ team, composed of the world's top 1% of tech talent, works remotely on roles that drive significant impact worldwide. we are looking for a corporate travel agent to join our business administration team. you will be responsible for coordinating all aspects of inbound and outbound travel planning for employees and clients, visa cases, and expatriate and relocation management. what you will do: research, arrange, and coordinate travel, transportation, lodging, medical insurance, meals, car rental, and other ancillary needs according to requirements and budget to ensure safe and efficient travel operations. provide first-level support to managers on global mobility travel policies, processes, and operations. maintain knowledge of travel methods and requirements, as well as government rules and regulations in various destinations, such as passport and visa laws and tariffs. lead the execution of the visa strategy. conduct research, negotiate, and manage corporate agreements with tour operators, airlines, lodging (hotels and housing), transportation companies, and insurance companies. prepare cost projections and submit/reconcile expense reports. conduct a review of existing mobility policies, local regulations, and market best practices, develop recommendations for improvements; and manage overall policy administration. serve as a...


PROGRAM ADVISOR (CALL CENTER AGENT) - BILINGUAL (SPANISH)

Position: program advisor (call center agent) - bilingual (spanish) location: bedford, tx job id: 328 # of openings: 10 *spanish differential ($2) join our team as a program advisor (call center rep) and unleash your sales potential! are you an energetic, flexible team player with a positive attitude and willingness to go beyond the scope of the job to help your team meet its objectives? are you looking for a company where you can grow and develop your career while building a skillset that will last a lifetime? sylvan learning has been motivating and inspiring students since 1979 and today has over 710 locations plans to expand even more, we’re looking for energetic and motivated program advisors. what’s in it for you? earn an additional $2 base pay for spanish-speaking skills, along with unlimited commission for each appointment you book. flexible scheduling with a variety of weekday, evening, and weekend shifts ongoing training and career development opportunities 401k on the 1st of the month following 30 days employment comprehensive benefit plan to include medical, dental and vision benefits for full-time employees day in the life: answer inbound calls and respond to web inquiries from prospective sylvan customers build trust with parents by understanding their child’s educational needs recommend appropriate sylvan programs with confidence and enthusiasm book initial consultations or assessments at local sylvan centers follow up with leads to ensure a high conversion rate and strong customer satisfaction represent the sylvan brand with professionalism, empathy, and ene...


AREA SALES MANAGER

Portwest greater cartagena metropolitan area 2 weeks ago be among the first 25 applicants portwest , a leading global manufacturer of safety wear, workwear and ppe is currently seeking applications for the position of area sales manager, in alicante, albacete or murcia on a full time contract, reporting to the country manager . founded in 1904, portwest has become one of the fastest growing workwear companies in the world currently employing over 5,100 staff worldwide. with 1400 styles across more than 20 ranges, we design, manufacture and distribute market leading workwear, safety wear and ppe in fully owned production facilities. we’re on a mission to become the world’s most requested ppe and safety wear brand. job summary
as the area sales manager for the southern east of spain (levante sur), you will bring your p.p.e and/or workwear experience to sell portwest products to distributors reporting into the country manager. we have had extensive growth over the past number of years, and we are looking for you to join to continue this growth trajectory. key responsibilities
build quality business relationships with new and existing accounts. conduct daily face-to-face sales meetings to maintain and develop relationships with distributors, resellers, and agents. identify existing customers with high growth potential and create a roadmap for their further development. identify new business opportunities and complete sales planning schedule. utilise strategies to win new business on a continuous and consistent basis. engage in consultative selling by identifyi...


CALL OUTREACH SPECIALIST

2 weeks ago be among the first 25 applicants call outreach specialist – customer & supplier support remote | full-time | ️ fluent english required black forest supplements is looking for a professional, reliable, and highly communicative call center representative to become the voice of our company . you'll be responsible for handling all incoming customer inquiries and outbound calls to suppliers , ensuring smooth communication and fast resolutions. what you’ll do answer inbound customer calls with professionalism and empathy, assisting with orders, questions, or issues. call and follow up with suppliers , warehouses, or fulfillment centers regarding shipments, inventory, or special requests. document call summaries, issues, and resolutions in our systems (e.g., crm or internal tools). serve as the primary point of contact for all voice-based communication— you’ll own the phone lines. coordinate with our customer service and operations team to ensure accurate and timely follow-ups. what you bring fluent english speaker with clear, professional communication skills (spoken and written). previous call center, customer service, or virtual assistant experience is a plus. comfortable making calls, handling objections, and resolving issues in real-time. organized, detail-oriented , and able to document interactions effectively. a calm, helpful attitude and problem-solving mindset . stable internet connection and access to a quiet, professional environment for calls. what we offer full-time role with opportunity for growth 100% remote — work from anywhere join a fast-moving, high...


QUALITY ANALYST (FULL REMOTE WITHIN COLOMBIA)

Quality analyst (full remote within colombia) quality analyst (full remote within colombia) at leadtech, we've been redefining digital businesses since 2009, creating innovative online solutions that reach millions of users every month. with a diverse team of over 700 members from 23+ nationalities, we're united by a passion for creativity and collaboration. we specialize in delivering user-centric experiences across web and mobile platforms, where people can connect with our products like never before. we're proud of our global reach and committed to fostering an inclusive workplace where every individual contributes to our shared vision of bringing cutting-edge projects to life. learn more about our journey and mission on our about us page! description
we are looking for an experienced quality analyst to perform audits to ensure consistency in the quality of client interaction and ensure the customer service team is using defined procedures. the quality analyst will review the company interaction with the clients to make sure it has been done with compliance to the company's standards and meets customer expectations. the ideal candidate will possess a trained eye for detail and will be reliable and committed. the role will also involve recommending and implementing improvements in the internal control structure. the goal is to assure the high quality of our services aiming to the long-term success of our business. responsibilities
inspect procedures of the entire customer service cycle to ensure they are efficient and in compliance with our quality s...


CUSTOMER SERVICE TEAM LEAD

Customer service team lead location co-barranquilla posted date 26 minutes ago(12/14/2023 4:27 pm) job id 2023-3012 # positions 2 category business support job summary the team lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis customer service clients to ensure high levels of customer satisfaction and productivity. the team lead will provide support, direction, monitoring, and coaching to the assigned agents in all areas of job performance, including consumer contact processing, problem resolution, and work planning. also, the team lead will work with the customer service supervisor to monitor overall team performance, including achieving target transactional volume and quality measures, following the contractual and operational standards of the account. the lead will work with the supervisor to establish and monitor workflow efficiencies, daily work volumes and work schedules to ensure that the company's customer service goals are met. responsibilities team lead plays a critical role in managing the daily operation of a local team of 10+ professionals servicing international clients. manages team productivity and utilization-focused on client-specific kpis and goals set by auxis management. designs and implements process improvements. support the administration of management tasks associated with payroll, separations, leaves of absence (loa), short term disability (std), and on-boarding of new hires. monitor overall team workload and reallocate/delegate tasks as necessary t...


QUALITY ASSURANCE SUPERVISOR

Get ai-powered advice on this job and more exclusive features. as the quality team supervisor, you will play a key role in spearheading the development and ongoing execution of our customer service quality assurance programs. working closely with operations, business partner, stakeholders and ftes, this role will focus on continuously enhancing the quality standards in the b2c customer service operation, ensuring that each interaction meets established criteria for excellence and satisfaction, and fostering a culture on continuous improvement and commitment to quality. additionally, this role will also be responsible for all qa metrics needed to measure the process. success in this role will include applying good judgment leadership and problem-solving skills to design and execute effective strategies and action plans to achieve desired results. attention to detail, teamwork, sense of urgency and communication are all critical for individuals in this position major responsibilities oversees a team of quality analysts who perform audits, assess performance scorecards, and provide agents feedback participates in design of call monitoring formats and quality standards take proactive steps to improve effectiveness, compliance to policy, and increase the level of service. collaborate with other teams to identify trends, streamline processes, and generate solutions to minimize quality assurance concerns and improve service. monitor the effectiveness of qa metrics as measures of performance, such as quality, satisfaction. create clearly defined, and mutually agreeable success ...


REMOTE JUNIOR ACCOUNTANT

2 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. please note that this job has a salary range of $1,000 - $1,500 usd/month (approximately ($4,000.000 - $6,0000.000 cop/month), on a full employment contract with legal benefits (statutory). about the role: we are seeking a motivated junior accountant to join our growing remote team. this is a great opportunity to work directly with a u.s.-based company while enjoying the stability of a full employment contract in your country, including all statutory benefits. you’ll work in english on a daily basis, work with modern tools, and grow within an international environment. key responsibilities: support day-to-day accounting and financial operations assist in data entry, account reconciliation, and expense tracking follow established procedures and internal controls with precision communicate with internal stakeholders in english as needed leverage accounting software and ai-powered tools to improve efficiency participate in training sessions and apply new knowledge proactively requirements: bachelor’s degree (business or accounting-related field preferred) 1–2 years of relevant experience or internship in accounting or finance solid business-level english (verbal and written) eagerness to learn and grow in a fast-paced environment detail-oriented and diligent in following processes comfortable using technology, including ai tools preferred qualifications: experience with accounting software (e.g., quickbooks, xero, or similar) familiarity with spreadsheets (excel or google...


CLIENT SUCCESS MANAGER

About janie: janie builds and manages high performance digital workers for for medical and dental practices. we specialize in revenue cycle management, scheduling, insurance verification, and prior authorization. we work in a fast paced, energetic environment but our team is incredibly close knit. come join us if you want to lead a team of people and make a huge impact right out of the gate!
about the role: we’re hiring a client success manager (account manager) to serve as the primary point of contact for both our clients and our digital workers. this role ensures smooth onboarding, consistent performance, and strong relationships. you’ll lead a team of 10–30 agents, oversee their work, and help our practices run efficiently.
key responsibilities: be the “face of janie” for assigned clients—build trust and drive retention support janie agents with daily check-ins, coaching, and performance management monitor kpis, productivity, and scheduling compliance via hubstaff and other tools conduct quality reviews of claims, calls, verifications, and other deliverables manage onboarding, performance improvement plans (pips), and agent health surveys prepare and send weekly client performance reports lead daily am syncs and participate in weekly team meetings what success looks like: clients feel informed, supported, and confident in their team agents are engaged, productive, and consistently improving performance issues are proactively identified and addressed daily, weekly, and monthly cadences are executed with precision requirements: 3+ years of experience in client ...


BUSINESS DEVELOPMENT ASSISTANT

Job description: the international educational company etalk is looking for a responsible and professional "business development manager assistant " (agent relationships). you will be responsible for working with international students and education abroad agents and consult prospects on etalk’s tutoring services. your duties will include: developing, implementing and monitoring the quality educational programs that meet the needs of our clients; working with study abroad agents around the world and advising them on etalk teacher training options; managing relationships, conducting correspondence and negotiations with foreign partners and agents to ensure that our students have access to the best possible resources and support;
requirements: knowledge of english at the level of c1; bachelor's or master's degree in education, international education, or related field; experience in education management, preferably in an international setting; ability to work independently and manage multiple projects simultaneously; knowledge of relevant regulations and compliance requirements; strong leadership, management, and communication skills; responsibility and diligence; scrupulosity and willingness to read documents, checking each letter; the age of the candidate is not important
the advantage will be: proficiency in other foreign languages; work experience in the field of education abroad and virtual tutoring;
we offer: interesting and promising work; competitive salary + commissions; career and personal growth; a young and friendly team
if yo...


CUSTOMER CARE AGENT

Únete a nuestro equipo como: customer care agent en kushki, nos enorgullece ser líderes en la industria de pagos, impulsando el cambio y la innovación a través de soluciones que transforman los comercios. nuestro compromiso con la excelencia y la cre...


CONTACT CENTER AGENT

En scotiabank te ofrecemos oportunidades profesionales para expandir tu crecimiento profesional actualmente buscamos nuestro próximo asesor de experiencia al cliente en español (contact center). contrato obra labor. contribuir al éxito general de la ...


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