Objective when end-users purchase new 3shape hardware or software from a reseller, the implementation specialist uses their technical knowledge to confirm installation, monitor and customize learning experiences. the implementation specialists are those who ensure that a client does not just buy a 3shape product, but has a positive experience with it, too. to accomplish this, they build relationships with end-users, collect data, customize the experience, define objectives and provide training resources. all while developing a path to ensure excellent customer experiences and high promoter scores. education and experience use of cad/cam as related to medical device products (intra oral scanners) at least 3+ years working in a dental practice or industry able to speak, read and write fluent english. competencies clinical acumen—the individual must be able to understand the fundamentals of clinical dentistry customer and service orientation—must be able to understand and translate customer needs into outstanding service and training. strong communicator—must be able to provide clear, concise, professional feedback both written and verbal to a variety of audiences. able to communicate complex topics to individuals with varied backgrounds and experience. global mindset-must be able to understand and effectively work across cultural boundaries. relationship oriented—able to establish effective, strong partnerships with all levels and all roles, both inside and outside the company technologically savvy—able to work with, understand and embrace changes in t...
General description of position/area of responsibility: education (level, specialization): relevant bachelor’s degree in information technology, engineering, business administration, marketing or similar. competences needed. (professional/personal) professional - proven work experience as crm functional consultant or similar roles for at least 2 years. - 2+ years of crm microsoft dynamics 365 administration experience - proven ability to administer and configure crm systems - familiarity with automating business processes, report and dashboard creation, and data analysis. - experience working directly with commercial, financial, operational and data teams. - strong understanding of crm solutions and automation best practices and strategies. - strong analytical skills and experience with data analysis and reporting. personal - structured and proactive - self-motivated - curious/technical interest - strong communication skills - decision making y problem solving mindset. - advanced level of english (b2+/c1) - customer centricity mindset. - analysis capacity expected primary results/success criteria for the role: improve the system adoption and utilization support across functions create, manage and optimize crm platform usage improve and generate interdepartmental workflows develop and maintain solid documentation we encourage all relevant applicants to apply. we are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community. **about us** ...
**essential functions**: **assist in driving academy utilization with regional presentations, flyers and social media.** **provide expert-level pre and post-sale technical and clinical training of 3shape trios** **conduct hardware and software training according to standard training protocols.** **assists in evaluation of education deliverables and their effectiveness in the market.** **provide prompt follow up and attention to customer inquiries, defined by department standards** *** **enter information, as defined by the manger, into crm.** *** **regular reporting of performance goals and focus areas, as defined by the director** *** **participate in mandatory internal training related to product releases, updates, enhancements, etc.** *** **participate in customer/client meetings, as requested.** *** **manage and submit expenses for reimbursement according to company policy and practices** **adheres to company policies, procedures and directives regarding standards of workplace behaviour in completing job duties and assignments** *** **performs other duties as assigned** *** **education and experience**: *** *** - **registered dental assistant (rda, efda, cda), certified dental technician (cdt) or a foreign trained dentist permitted to work in colombia** *** - **1+ years working in a dental practice or lab setting required** *** - **1+ years of clinical or lab use of cad/cam as related to medical device products required** *** - **1+ years of demonstrated training experience required** *** - **must be able to speak, read a...
General description of position/area of responsibility: your primary responsibility as a crm specialist is to serve as a functional consultant for business operations (academy, support, marketing, operations and sales) for 3shape north america. a successful candidate demonstrates strong technical and analytical background, excellent problem-solving skills, experience with crm configuration, and the ability to communicate effectively across various teams. key to this role is to establish an effective collaboration with system owners and development teams in 3shape headquarters in denmark, poland and ukraine. education (level, specialization): relevant bachelor’s degree in information technology, engineering, business administration, marketing or similar. competences needed. (professional/personal) professional • proven work experience as crm functional consultant or similar roles for at least 2 years. • 2+ years of crm microsoft dynamics 365 administration experience • proven ability to administer and configure crm systems • familiarity with automating business processes, report and dashboard creation, and data analysis. • experience working directly with commercial, financial, operational and data teams. • strong understanding of crm solutions and automation best practices and strategies. • strong analytical skills and experience with data analysis and reporting. personal • structured and proactive • self-motivated • curious/technical interest • strong communication skills • decision making y problem solving mindset. • advanced level of...
General description of position/area of responsibility: your primary responsibility as a crm specialist is to serve as a functional consultant for business operations (academy, support, marketing, operations and sales) for 3shape north america. a successful candidate demonstrates strong technical and analytical background, excellent problem-solving skills, experience with crm configuration, and the ability to communicate effectively across various teams. key to this role is to establish effective collaboration with system owners and development teams in 3shape headquarters in denmark, poland and ukraine. education (level, specialization): relevant bachelor’s degree in information technology, engineering, business administration, marketing or similar. competences needed (professional/personal): professional: proven work experience as crm functional consultant or similar roles for at least 2 years. 2+ years of crm microsoft dynamics 365 administration experience. proven ability to administer and configure crm systems. familiarity with automating business processes, report and dashboard creation, and data analysis. experience working directly with commercial, financial, operational and data teams. strong understanding of crm solutions and automation best practices and strategies. strong analytical skills and experience with data analysis and reporting. personal: structured and proactive. self-motivated. curious/technical interest. strong communication skills. decision making and problem-solving mindset. advanced level of english (b2+/c1). customer centricity mindset. analysis ...
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