Critical incident manager – service management page is loaded critical incident manager – service management apply remote type hybrid locations colombia - remote time type full time posted on posted 3 days ago time left to apply end date: august 10, 2025 (29 days left to apply) job requisition id jr101217 for more than 40 years, accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. whether partnering with iata on industry-wide initiatives or enabling digital transformation to simplify airline processes, accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. responsibilities: incident detection & reporting: monitor and review incident reports from multiple sources, including it systems, monitoring tools, and user-reported incidents. ensure that all incidents are logged in the incident management system with accurate information, including impact, urgency, and priority. proactively identify recurring issues and escalate them to relevant teams for investigation and resolution. incident classification & prioritization: classify and prioritize incidents based on their severity, business impact, and urgency in accordance with predefined sla (service level agreement) criteria. work with service desk teams and technical support teams to ensure appropriate categorization and prioritization of incidents. ensure that high-priority incidents are immediately escala...
For more than 40 years, accelya has been the industry's partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. whether partnering with iata on industry-wide initiatives or enabling digital transformation to simplify airline processes, accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.role purposeas a senior specialist – pre-sales, you will be responsible for working with the sales and business development teams to win new business for accelya product portfolio. you will manage presales initiatives.duties and responsibilities:•respond to rfi / rfp / rfqs and build commercial proposals for solutions within the revenue product line.•responsible to carry out customized demonstration/workshops of the solutions•responsible for defining the pricing strategy in line with the gross margin requirements defined by product p&l;•work closely with pmo, engineering, ams, infrastructure, and support teams to create internal business case view for prospect sales initiatives.•responsible for drafting sows, ccns and other legal documents related to scope, service delivery, commercials, slas•participate in knowledge transfer of pre-sales commitments to project / implementation teams.•provide market feedback of competing solutions as well as industry trends to product teams and influence the solution roadmapknowledge, experience & skills:•hands on experience on accelya products•proven domain expertise in airline ...
Critical incident manager – service management page is loaded critical incident manager – service management apply remote type hybrid locations colombia - remote time type full time posted on posted 3 days ago time left to apply end date: august 10, 2025 (29 days left to apply) job requisition id jr101217 for more than 40 years, accelya has been the industry's partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. whether partnering with iata on industry-wide initiatives or enabling digital transformation to simplify airline processes, accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. responsibilities: incident detection & reporting: monitor and review incident reports from multiple sources, including it systems, monitoring tools, and user-reported incidents. ensure that all incidents are logged in the incident management system with accurate information, including impact, urgency, and priority. proactively identify recurring issues and escalate them to relevant teams for investigation and resolution. incident classification & prioritization: classify and prioritize incidents based on their severity, business impact, and urgency in accordance with predefined sla (service level agreement) criteria. work with service desk teams and technical support teams to ensure appropriate categorization and prioritization of incidents. ensure that high-priority incidents are immediately escalated and...
Critical incident manager – service management page is loaded critical incident manager – service management apply remote type hybrid locations colombia - remote time type full time posted on posted 3 days ago time left to apply end date: august 10, 2025 (29 days left to apply) job requisition id jr101217 for more than 40 years, accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. whether partnering with iata on industry-wide initiatives or enabling digital transformation to simplify airline processes, accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. responsibilities: incident detection & reporting: monitor and review incident reports from multiple sources, including it systems, monitoring tools, and user-reported incidents. ensure that all incidents are logged in the incident management system with accurate information, including impact, urgency, and priority. proactively identify recurring issues and escalate them to relevant teams for investigation and resolution. incident classification & prioritization: classify and prioritize incidents based on their severity, business impact, and urgency in accordance with predefined sla (service level agreement) criteria. work with service desk teams and technical support teams to ensure appropriate categorization and prioritization of incidents. ensure that high-priority incidents are immediately escala...
For more than 40 years, accelya has been the industry's partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. whether partnering with iata on industry-wide initiatives or enabling digital transformation to simplify airline processes, accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. responsibilities: incident detection & reporting: monitor and review incident reports from multiple sources, including it systems, monitoring tools, and user-reported incidents. ensure that all incidents are logged in the incident management system with accurate information, including impact, urgency, and priority. proactively identify recurring issues and escalate them to relevant teams for investigation and resolution. incident classification & prioritization: classify and prioritize incidents based on their severity, business impact, and urgency in accordance with predefined sla (service level agreement) criteria. work with service desk teams and technical support teams to ensure appropriate categorization and prioritization of incidents. ensure that high-priority incidents are immediately escalated and addressed to minimize operational impact. incident resolution & coordination: coordinate and collaborate with internal it teams and external vendors to resolve incidents promptly. follow established incident management processes and workflows to ensure that all incidents are resolved within agree...
Critical incident manager – service management page is loaded critical incident manager – service management apply remote type hybrid locations colombia - remote time type full time posted on posted 3 days ago time left to apply end date: august 10, 2025 (29 days left to apply) job requisition id jr101217 for more than 40 years, accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. whether partnering with iata on industry-wide initiatives or enabling digital transformation to simplify airline processes, accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. responsibilities: incident detection & reporting: monitor and review incident reports from multiple sources, including it systems, monitoring tools, and user-reported incidents. ensure that all incidents are logged in the incident management system with accurate information, including impact, urgency, and priority. proactively identify recurring issues and escalate them to relevant teams for investigation and resolution. incident classification & prioritization: classify and prioritize incidents based on their severity, business impact, and urgency in accordance with predefined sla (service level agreement) criteria. work with service desk teams and technical support teams to ensure appropriate categorization and prioritization of incidents. ensure that high-priority incidents are immediately escalate...
Senior specialist - pre-sales senior specialist - pre-sales apply remote type : hybrid | locations : colombia - remote | time type : full time | posted on : posted yesterday | job requisition id : swfp26_002 accelya has been a partner for change in the airline industry for over 40 years, simplifying financial and commercial processes and empowering the air transport community to take control of their future. we collaborate with industry initiatives and enable digital transformation to advance airline processes, putting control back in the hands of airlines. role purpose as a senior specialist – pre-sales, you will collaborate with sales and business development teams to secure new business for accelya's product portfolio. you will manage presales initiatives and activities. duties and responsibilities respond to rfi / rfp / rfqs and develop commercial proposals for solutions within the revenue product line. conduct customized demonstrations and workshops of solutions. define pricing strategies aligned with gross margin requirements outlined by the product p&l. coordinate with pmo, engineering, ams, infrastructure, and support teams to develop internal business cases for sales initiatives. draft sows, ccns, and other legal documents related to scope, service delivery, commercials, and slas. participate in knowledge transfer of pre-sales commitments to project and implementation teams. provide market feedback on competing solutions and industry trends to influence the solution roadmap. knowledge, experience & skills hands-on experience with accelya products. proven expertise ...
Join to apply for the engineer ii - quality assurance role at accelya . get ai-powered advice on this job and more exclusive features. for more than 40 years, accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. whether partnering with iata on industry-wide initiatives or enabling digital transformation to simplify airline processes, accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. role purpose as an engineer ii - quality assurance, you will be responsible for fully testing the product or system to ensure it functions properly and meets the business needs. the role involves creating and implementing testing methods, recording test results, and providing recommendations to improve software programs based on the results. duties and responsibilities review software specifications and technical design documents to provide timely and meaningful feedback for test planning and procedures. provide feedback to developers about automated testing strategies, design fixes, and patches. review and analyze system specifications. perform system load tests for new products. execute test scripts and review results. create detailed, comprehensive, and well-structured test plans and test cases. report and document technical issues. make improvements to functionality, design, and usability of new products. knowledge, experience & skills experience conducting testing on mobile ap...
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