Get ai-powered advice on this job and more exclusive features. as the quality team supervisor, you will play a key role in spearheading the development and ongoing execution of our customer service quality assurance programs. working closely with operations, business partner, stakeholders and ftes, this role will focus on continuously enhancing the quality standards in the b2c customer service operation, ensuring that each interaction meets established criteria for excellence and satisfaction, and fostering a culture on continuous improvement and commitment to quality. additionally, this role will also be responsible for all qa metrics needed to measure the process. success in this role will include applying good judgment leadership and problem-solving skills to design and execute effective strategies and action plans to achieve desired results. attention to detail, teamwork, sense of urgency and communication are all critical for individuals in this position major responsibilities oversees a team of quality analysts who perform audits, assess performance scorecards, and provide agents feedback participates in design of call monitoring formats and quality standards take proactive steps to improve effectiveness, compliance to policy, and increase the level of service. collaborate with other teams to identify trends, streamline processes, and generate solutions to minimize quality assurance concerns and improve service. monitor the effectiveness of qa metrics as measures of performance, such as quality, satisfaction. create clearly defined, and mutually agreeable success ...
**30% sell in**: - to accomplish monthly ibp target according to product availability and weekly monitoring. - to monitor credit notes of returns, price differences, trade terms liquidation and debit notes. - to ensure +90% order book conversion rate in coordination with b&t; and franchisee team. - to lead prelines & coordinate with b&t; team go to market agenda. - to support credit & collection monitoring to ensure monthly billing **50% sell out**: - monitor and challenge accomplishment of retail sales, kpis, lfl growth against budget. - accomplish season sell out target at store level: otb & retail kpis - visit franchise stores on regular basis to evaluate proper execution. - lead sa & training teams on emm as service mantra to improve productivity and service. - contact person for key functions i.e vm, mkt & training. **key relationships**: - franchisees external teams, internal multinfunctional areas, regional peers key responsibilities **30% sell in**: - to accomplish monthly ibp target according to product availability and weekly monitoring. - to monitor credit notes of returns, price differences, trade terms liquidation and debit notes. - to ensure +90% order book conversion rate in coordination with b&t; and franchisee team. - to lead prelines & coordinate with b&t; team go to market agenda. - to support credit & collection monitoring to ensure monthly billing - 50% sell out: - monitor and challenge accomplishment of retail sales, kpis, lfl growth against budget. - accomplish season sell out target at store level: otb & retail kpis -...
El asesor comercial debe ser una persona con mucha actitud y muchas ganas de aprender, se necesita mucho trabajo en equipo y actitud proactiva, deberá contar con un buen relacionamiento al público y así mismo un excelente servicio al cliente, ser realizará atención de forma presencial y virtual, se realizará gestión de bases de datos. el objetivo principal es contribuir al crecimiento de la empresa en el mercado desarrollando diferentes habilidades comerciales. ofrecemos: un ambiente laboral dinámico y colaborativo, oportunidades de crecimiento tanto personal como laboral, remuneración competitiva basada en comisión por cumplimiento de metas, entrenamiento en el mejor lugar del mundo. condiciones laborales: - todas las prestaciones legales - salario de $1´300.000+ $ 162.000 auxilio de transporte - comisión por ventas - horario laboral de lunes a viernes de 5:00 a.m. a 1:30 p.m. y/o de 1:30 p.m. a 9:00 p.m. se trabaja un fin de semana completo sábado de 7:00 a.m. a 4:00 p.m. domingos de 8:00 a.m. a 4:00 p.m. y se descansa un fin de semana completo de forma rotativa tipo de puesto: tiempo completo escolaridad: - bachillerato terminado (deseable) experiência: - ventas: 1 año (deseable)...
1. our position - **_job title: project management coordinator _**: - _location: bogotá - colombia _ - _job type: full time _ 2. about the job **our team**: - this project management coordinator will assist projects managers in the planning and coordination of projects, take on administrative duties, and independently manage some project elements. _ - this role will be involved in projects of high complexity, that can span transversally across geographies and mainly across sanofi business services (sbs) service lines: _ - _a2r: account to report, _ - _ci2c: customer invoice to cash, _ - _p2p: procure to pay, _ - _hrs: hr services, _ - _ccoe: contracting center of excellence. _ **main responsibilities**: - assist project manager throughout the project life cycle. - manage project management documents such as the project plan, budget, or schedule as directed by the project manager - monitor project progress and create project status reports for project managers and stakeholders (e.g. accomplishments, next steps, issues, risks, action items, interdependencies, etc.) - assist project manager in facilitating meetings and/or workshops between the project manager and stakeholders as required. contribute to meeting minutes. - assist with resource scheduling so that team members have the resources they need to complete their tasks - support team member when implementing risk management strategies - track progress of issues resolution and risks mitigations as per the agreed plans. - help develop communication materials as required (change management, commun...
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