Hello! i’m allie , head of support here at ashby. i'm excited to share that we're hiring a product support specialist located in latam! this hire will be located in mexico, costa rica or colombia. in this role, you will spend a lot of time working directly with customers. you’ll also spend time on projects that make the work that we do better. past projects our team has taken on include: curating customer feedback into a weekly digest distributed to the entire company writing and improving help documentation automating tasks and operationalizing processes to save the team time as a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. these (and other values we’ll discuss in more detail during the interview process) inform how we do the work. role requirements: you have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product (tools like zapier, hubspot, and acuity scheduling). you have offered b2b support to customers, ranging from small business through enterprise organizations. you have experience working toward common goals with cross-functional stakeholders (such as sales, product, engineering, or operations). you should apply if: you’re curious — both in addressing customers and creating solutions that improve our workflows. you seek the answers beyond what’s on the surface. you have strong proactive problem-solving skills. you’re skilled at both defining the scope of a problem and creating a comprehensive solution. you delight customers. you possess keen...
Hello! i’m allie , head of support here at ashby. i'm excited to share that we're hiring a product support specialist located in latam! this hire will be located in mexico, costa rica or colombia. in this role, you will spend a lot of time working directly with customers. you’ll also spend time on projects that make the work that we do better. past projects our team has taken on include: curating customer feedback into a weekly digest distributed to the entire company writing and improving help documentation automating tasks and operationalizing processes to save the team time as a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. these (and other values we’ll discuss in more detail during the interview process) inform how we do the work. role requirements: you have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product (tools like zapier, hubspot, and acuity scheduling). you have offered b2b support to customers, ranging from small business through enterprise organizations. you have experience working toward common goals with cross-functional stakeholders (such as sales, product, engineering, or operations). you should apply if: you’re curious — both in addressing customers and creating solutions that improve our workflows. you seek the answers beyond what’s on the surface. you have strong proactive problem-solving skills. you’re skilled at both defining the scope of a problem and creating a comprehensive solution. you delight customers. you possess keen...
Hello! i’m allie , head of support here at ashby. i'm excited to share that we're hiring a product support specialist located in latam! this hire will be located in mexico, costa rica or colombia. in this role, you will spend a lot of time working directly with customers. you’ll also spend time on projects that make the work that we do better. past projects our team has taken on include: curating customer feedback into a weekly digest distributed to the entire company writing and improving help documentation automating tasks and operationalizing processes to save the team time as a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. these (and other values we’ll discuss in more detail during the interview process) inform how we do the work. role requirements: you have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product (tools like zapier, hubspot, and acuity scheduling). you have offered b2b support to customers, ranging from small business through enterprise organizations. you have experience working toward common goals with cross-functional stakeholders (such as sales, product, engineering, or operations). you should apply if: you’re curious — both in addressing customers and creating solutions that improve our workflows. you seek the answers beyond what’s on the surface. you have strong proactive problem-solving skills. you’re skilled at both defining the scope of a problem and creating a comprehensive solution. you delight customers. you possess keen...
Hello! i’m allie , head of support here at ashby. i'm excited to share that we're hiring a product support specialist located in latam! this hire will be located in mexico, costa rica or colombia. in this role, you will spend a lot of time working directly with customers. you’ll also spend time on projects that make the work that we do better. past projects our team has taken on include: curating customer feedback into a weekly digest distributed to the entire company writing and improving help documentation automating tasks and operationalizing processes to save the team time as a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. these (and other values we’ll discuss in more detail during the interview process) inform how we do the work. role requirements: you have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product (tools like zapier, hubspot, and acuity scheduling). you have offered b2b support to customers, ranging from small business through enterprise organizations. you have experience working toward common goals with cross-functional stakeholders (such as sales, product, engineering, or operations). you should apply if: you’re curious — both in addressing customers and creating solutions that improve our workflows. you seek the answers beyond what’s on the surface. you have strong proactive problem-solving skills. you’re skilled at both defining the scope of a problem and creating a comprehensive solution. you delight customers. you possess keen...
Hello! i’m allie , head of support here at ashby. i'm excited to share that we're hiring a product support specialist located in latam! this hire will be located in mexico, costa rica or colombia. in this role, you will spend a lot of time working directly with customers. you’ll also spend time on projects that make the work that we do better. past projects our team has taken on include: curating customer feedback into a weekly digest distributed to the entire company writing and improving help documentation automating tasks and operationalizing processes to save the team time as a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. these (and other values we’ll discuss in more detail during the interview process) inform how we do the work. role requirements: you have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product (tools like zapier, hubspot, and acuity scheduling). you have offered b2b support to customers, ranging from small business through enterprise organizations. you have experience working toward common goals with cross-functional stakeholders (such as sales, product, engineering, or operations). you should apply if: you’re curious — both in addressing customers and creating solutions that improve our workflows. you seek the answers beyond what’s on the surface. you have strong proactive problem-solving skills. you’re skilled at both defining the scope of a problem and creating a comprehensive solution. you delight customers. you possess keen...
Hello! i’m allie , head of support here at ashby. i'm excited to share that we're hiring a product support specialist located in latam! this hire will be located in mexico, costa rica or colombia. in this role, you will spend a lot of time working directly with customers. you’ll also spend time on projects that make the work that we do better. past projects our team has taken on include: curating customer feedback into a weekly digest distributed to the entire company writing and improving help documentation automating tasks and operationalizing processes to save the team time as a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. these (and other values we’ll discuss in more detail during the interview process) inform how we do the work. role requirements: you have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product (tools like zapier, hubspot, and acuity scheduling). you have offered b2b support to customers, ranging from small business through enterprise organizations. you have experience working toward common goals with cross-functional stakeholders (such as sales, product, engineering, or operations). you should apply if: you’re curious — both in addressing customers and creating solutions that improve our workflows. you seek the answers beyond what’s on the surface. you have strong proactive problem-solving skills. you’re skilled at both defining the scope of a problem and creating a comprehensive solution. you delight customers. you possess keen...
Hello! i’m allie , head of support here at ashby. i'm excited to share that we're hiring a product support specialist located in latam! this hire will be located in mexico, costa rica or colombia. in this role, you will spend a lot of time working directly with customers. you’ll also spend time on projects that make the work that we do better. past projects our team has taken on include: curating customer feedback into a weekly digest distributed to the entire company writing and improving help documentation automating tasks and operationalizing processes to save the team time as a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. these (and other values we’ll discuss in more detail during the interview process) inform how we do the work. role requirements: you have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product (tools like zapier, hubspot, and acuity scheduling). you have offered b2b support to customers, ranging from small business through enterprise organizations. you have experience working toward common goals with cross-functional stakeholders (such as sales, product, engineering, or operations). you should apply if: you’re curious — both in addressing customers and creating solutions that improve our workflows. you seek the answers beyond what’s on the surface. you have strong proactive problem-solving skills. you’re skilled at both defining the scope of a problem and creating a comprehensive solution. you delight customers. you possess keen...
Hello! i’m allie , head of support here at ashby. i'm excited to share that we're hiring a product support specialist located in latam! this hire will be located in mexico, costa rica or colombia. in this role, you will spend a lot of time working directly with customers. you’ll also spend time on projects that make the work that we do better. past projects our team has taken on include: curating customer feedback into a weekly digest distributed to the entire company writing and improving help documentation automating tasks and operationalizing processes to save the team time as a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. these (and other values we’ll discuss in more detail during the interview process) inform how we do the work. role requirements: you have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product (tools like zapier, hubspot, and acuity scheduling). you have offered b2b support to customers, ranging from small business through enterprise organizations. you have experience working toward common goals with cross-functional stakeholders (such as sales, product, engineering, or operations). you should apply if: you’re curious — both in addressing customers and creating solutions that improve our workflows. you seek the answers beyond what’s on the surface. you have strong proactive problem-solving skills. you’re skilled at both defining the scope of a problem and creating a comprehensive solution. you delight customers. you possess keen...
Hello! i’m allie , head of support here at ashby. i'm excited to share that we're hiring a product support specialist located in latam! this hire will be located in mexico, costa rica or colombia. in this role, you will spend a lot of time working directly with customers. you’ll also spend time on projects that make the work that we do better. past projects our team has taken on include: curating customer feedback into a weekly digest distributed to the entire company writing and improving help documentation automating tasks and operationalizing processes to save the team time as a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. these (and other values we’ll discuss in more detail during the interview process) inform how we do the work. role requirements: you have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product (tools like zapier, hubspot, and acuity scheduling). you have offered b2b support to customers, ranging from small business through enterprise organizations. you have experience working toward common goals with cross-functional stakeholders (such as sales, product, engineering, or operations). you should apply if: you’re curious — both in addressing customers and creating solutions that improve our workflows. you seek the answers beyond what’s on the surface. you have strong proactive problem-solving skills. you’re skilled at both defining the scope of a problem and creating a comprehensive solution. you delight customers. you possess keen...
About the role we're hiring a strategic sourcing specialist to help us find and engage top-tier talent across latin america. in this role, you'll partner with recruiters and hiring managers to identify, map, and source exceptional candidates for hard-to-fill roles across go-to-market, finance, and engineering functions. this is a strategic, high-impact sourcing role ideal for someone who loves building world-class pipelines, spotting top 10% talent, and making hiring teams say, 'where did you find this person?!' what you'll do partner with recruiters to deeply understand hiring needs across a variety of functions (sales, customer success, marketing, engineering, finance, etc.) build and manage longlists and shortlists of qualified candidates using linkedin recruiter, boolean search, and other sourcing platforms create target company lists and use them for market mapping and outbound campaigns craft high-converting outreach messages that drive engagement and increase response rates track sourcing metrics, improve sourcing processes, and maintain clean documentation in our ats (ashby) stay ahead of talent trends in latam to continuously improve search strategies and sourcing playbooks what we're looking for 2+ years of sourcing experience at a recruiting agency or tech company deep knowledge of linkedin recruiter and boolean sourcing best practices experience sourcing talent across latin america (especially in colombia, argentina, mexico, and brazil) track record of sourcing both technical and non-technical roles (bonus: saas industry experience) strong written english (c1+) ...
Job title: sourcing & recruiting coordinator location: remote (est time zone) salary range: up to 2600 usd work schedule: monday - friday, 9:00 am to 5:00 pm (est) note: independent contractor position company overview: sagan is an exclusive membership community for top executives, founders, and ceos seeking to hire and maximize the impact of international talent. we bridge the gap between global talent and us-based businesses, connecting candidates from vibrant regions like latin america, the philippines, india, pakistan, bangladesh, and africa with leading american companies. discover a world of career possibilities with sagan. position overview: were hiring a self-sufficient sourcing & recruiting coordinator to support a lean but high-performing recruiting team. you'll help drive fulfillment by taking on the sourcing, candidate coordination, and operational admin tasks that enable recruiters to move faster and smarter. this is an ideal role for someone whos organized, tech-savvy and understands how to move candidates through a us-style hiring process. key responsibilities: - source high-quality candidates via linkedin recruiter. - manage candidate data entry and updates in the ats (including ashby). - write candidate summaries and submit profiles to recruiters and clients. - coordinate interview scheduling across time zones. - communicate with candidates (e.g., sending updates and rejection emails). - track recruiting activity and maintain pipeline hygiene. - support ad-hoc admin tasks for recruiters, including: > invoicing and tracking > coordinating kick...
About the role were hiring a strategic sourcing specialist to help us find and engage top-tier talent across latin america. in this role, youll partner with recruiters and hiring managers to identify, map, and source exceptional candidates for hard-to-fill roles across go-to-market, finance, and engineering functions. this is a strategic, high-impact sourcing role ideal for someone who loves building world-class pipelines, spotting top 10% talent, and making hiring teams say, where did you find this person?! what youll do - partner with recruiters to deeply understand hiring needs across a variety of functions (sales, customer success, marketing, engineering, finance, etc.) - build and manage longlists and shortlists of qualified candidates using linkedin recruiter, boolean search, and other sourcing platforms - create target company lists and use them for market mapping and outbound campaigns - craft high-converting outreach messages that drive engagement and increase response rates - track sourcing metrics, improve sourcing processes, and maintain clean documentation in our ats (ashby) - stay ahead of talent trends in latam to continuously improve search strategies and sourcing playbooks what were looking for - 2+ years of sourcing experience at a recruiting agency or tech company - deep knowledge of linkedin recruiter and boolean sourcing best practices - experience sourcing talent across latin america (especially in colombia, argentina, mexico, and brazil) - track record of sourcing both technical and non-technical roles (bonus : saas industry experience) - strong...
About the role we're hiring a strategic sourcing specialist to help us find and engage top-tier talent across latin america. in this role, you'll partner with recruiters and hiring managers to identify, map, and source exceptional candidates for hard-to-fill roles across go-to-market, finance, and engineering functions. this is a strategic, high-impact sourcing role ideal for someone who loves building world-class pipelines, spotting top 10% talent, and making hiring teams say, 'where did you find this person?!' what you'll do partner with recruiters to deeply understand hiring needs across a variety of functions (sales, customer success, marketing, engineering, finance, etc.) build and manage longlists and shortlists of qualified candidates using linkedin recruiter, boolean search, and other sourcing platforms create target company lists and use them for market mapping and outbound campaigns craft high-converting outreach messages that drive engagement and increase response rates track sourcing metrics, improve sourcing processes, and maintain clean documentation in our ats (ashby) stay ahead of talent trends in latam to continuously improve search strategies and sourcing playbooks what we're looking for 2+ years of sourcing experience at a recruiting agency or tech company deep knowledge of linkedin recruiter and boolean sourcing best practices experience sourcing talent across latin america (especially in colombia, argentina, mexico, and brazil) track record of sourcing both technical and non-technical roles (bonus: saas industry experience) strong written english (c1+) ...
Hello! i’m allie , head of support here at ashby. i'm excited to share that we're hiring a product support specialist located in latam! this hire will be located in mexico, costa rica or colombia. in this role, you will spend a lot of time working directly with customers. you’ll also spend time on projects that make the work that we do better. past projects our team has taken on include: curating customer feedback into a weekly digest distributed to the entire company writing and improving help documentation automating tasks and operationalizing processes to save the team time as a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. these (and other values we’ll discuss in more detail during the interview process) inform how we do the work. role requirements: you have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product (tools like zapier, hubspot, and acuity scheduling). you have offered b2b support to customers, ranging from small business through enterprise organizations. you have experience working toward common goals with cross-functional stakeholders (such as sales, product, engineering, or operations). you should apply if: you’re curious — both in addressing customers and creating solutions that improve our workflows. you seek the answers beyond what’s on the surface. you have strong proactive problem-solving skills. you’re skilled at both defining the scope of a problem and creating a comprehensive solution. you delight customers. you possess keen attention ...
Job title: recruiting operations manager about the role we’re looking for a recruiting operations manager to build the backbone of how we scale talent across the americas. you’ll own the systems, workflows, reporting, and operational excellence that empower our recruiters and account teams to move faster, hire better, and stay aligned with our clients' growth. this is a strategic and process-driven role perfect for someone who thrives behind the scenes, automating chaos, tracking what matters, and building repeatable systems that elevate the recruiting function as a whole. what you’ll own ats & systems ownership: be the go-to person for managing our ats, job boards, and recruitment tech stack including integrations, automations, and workflows. data, reporting & dashboards: build and maintain reporting to track recruiter performance, pipeline health, and hiring velocity. translate insights into actions. process design & optimization: develop sops and playbooks for every stage of the hiring funnel, from intake to offer. identify bottlenecks and remove them fast. compliance & documentation: ensure clean data hygiene, consistent tagging, and standardized workflows across all roles and recruiters. team enablement: train and support recruiters on best practices, tools, and systems. make everyone 10x better at their job. client-facing support (optional): occasionally support client onboarding, reporting, or audit requests with clear, data-backed updates. what success looks like recruiters close 25% more roles thanks to better tools, faster workflows, and fewer errors. latamcent’s ...
I am frank, head of security & it at ashby, and i'm looking for our first dedicated it hire to join ashby. i started my career racking and running linux servers, firewalls, and switches in data centers. i then switched to corporate it, where i helped several companies scale (e.g., credit karma, lattice). i typically came in as the first hire and set up processes and teams. a couple of years ago, i decided to use the security knowledge i gained in corporate it and focus on information security for the remainder of my career. after i joined ashby, i implemented some tools and processes on the it side that helped ashby scale and its employees work more efficiently. now, i am looking for the first dedicated it hire to join ashby, be the primary contact for all things it, and continue the build-out of our it function. there will be some user-facing support as well as work in the backend systems we use (e.g., okta). i will still be around to help and provide guidance if asked, but i’ll trust you to take care of it independently. i think it’s important to reassess processes and tools as a company grows constantly: what worked with 100 people and one hire a week does not work anymore with a company of 400 people and five new hires every week. therefore, i am looking for a person who sets a high bar for their work and the work of others, is responsive, and considers the long-term effects and challenges when addressing a problem. role requirements customer service orientation attention to detail but striving for execution 3 years of experience in a similar role familiar with working ...
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