IT SUPPORT SPECIALIST

The support specialist plays a pivotal role in delivering group it services across the atlas copco group, serving as the frontline representative of it while ensuring seamless behind-the-scenes operations. this role requires a proactive problem-solver with strong technical skills in hardware, software, and peripherals, exceptional communication abilities, and a focus on delivering outstanding end-user experience. by managing it activities discreetly and efficiently, the onsite engineer ensures minimal disruption to daily business operations while supporting the company’s digital transformation. to succeed, you will need experience and educational requirement • extensive experience in successfully delivering and supporting it services, ensuring reliable and efficient it operations. • proven ability to collaborate effectively with diverse, global teams, demonstrating cultural awareness and excellent communication skills to adapt to varied work styles. • broad knowledge of technologies used within atlas copco and the wider it industry, providing a strong foundation for troubleshooting and support. • in-depth technical expertise in troubleshooting pcs, laptops, and windows environments, with experience using key support tools and diagnostic utilities. • familiarity with it standards and methodologies (e.g., itil, pmi, sdlc), particularly in areas such as incident and change management. • comfortable working in a dynamic, highly matrixed global organization with shifting priorities, demonstrating adaptability and effective coordination. • university degree or equivalent experien...