GBV271 - CUSTOMER SUCCESS SPECIALIST LATAM

**guide and support** distributors and end-users through the entire post-sales journey, from product delivery to successful adoption. - **orchestrate and deliver** comprehensive onboarding sessions and technical training programs. - **address support requests**, escalate complex cases, and maintain clear communication with the factory. - **oversee warranty and rma processes**, ensuring swift response times and meticulous tracking. - **monitor key indicators** such as customer satisfaction and product usage, proposing continuous improvements. - **provide crucial insights** to the commercial team regarding active accounts and potential growth opportunities. what you'll bring - **bachelor's degree** in engineering, marketing, aviation pilot, or a related field. - **3-5 years of experience** in customer success, partner management, or business development, ideally within the technology or drone industries. - **exceptional written and verbal communication skills** in spanish and english (portuguese is a significant plus). - **proven experience** collaborating with distributors, resellers, or government entities across the latam region. - **strong analytical and project management abilities**, proficient with tools like google workspace, microsoft office, etc. - **willingness to travel** up to 50% of the time. desired qualifications - postgraduate studies. - familiarity with complementary drone software (e.g., mapping solutions, video management systems, thermography). **education**: - bachelor's (required) **language**: - spanish (required) - english (r...