Join our team customer care associate we're on the hunt for a vibrant customer care associate to join our close-knit team and help our customers go further. reason for the role: the need to improve customer engagement levels will act as a critical differentiator between autocab and its competition. a need has arisen to regularly contact our customers on a pro-active (monthly) basis to ensure we are consistently providing the best possible service levels and total customer experience. it is important that all autocab customers understand and appreciate the total value of our products and service. customers will come to value our regular contact and empathy in helping to identify, understand and resolve knotty issues that are currently preventing them from recommending us to others. it is important that you become technically trained in all systems and products so that on occasions you can invite customers to the office and understand training and/or optimization sessions to ensure that customer is getting the most from the solution. responsibilities: deliver a high standard of customer care whilst driving up customer satisfaction and recommendation levels: provide a single point of contact for our customer accounts, maintaining professionalism ensuring our customers are informed as to changes and improvements update customers on outstanding issues and through ownership progress to successful resolution deliver quarterly account calls to address any outstanding issues or concerns that act as a barrier to customer satisfaction educate customers to product features. ensure they...
Join our team product manager autocab is seeking a product manager with 2+ years of experience to take ownership of a number of our proprietary applications. you’ll translate ideas into strategies and features, you’ll manage product development from start to finish, and you’ll partner with company stakeholders – r&d, marketing, design, and other teams to improve and grow the product. to succeed in this role, you should be a creative leader and a reliable problem-solver. the ideal candidate is insanely talented and driven to collaborate with internal teams to launch the platform, define new features, and even create new products. the autocab product team as a whole is lean and scrappy; you should be comfortable taking ownership of the product at large and wearing multiple hats. this is a dynamic, highly driven, profitable business with 30 years’ experience in the taxi and private hire industry. the appointee will have a proven product management background, ripe with success, within an idea-rich, innovative business. he/she will possess excellent interpersonal skills, be incredibly hands-on, possess strong analytical abilities, and be a robust decision-maker and a ‘finisher’. the role involves providing strategic and tactical product knowledge and support to the entire business. the successful candidate will most likely have come from a high-change/high-energy, successful technology environment either established or start up…success and growth will be a familiar experience. responsibilities work with stakeholders to drive the vision for the product and technology roadmap in ...
Join our team 1st line technical support we are looking for a 1st line support technician to join a busy service desk where customer care is our priority and there are opportunities to grow and excel within the business. you will be providing 1st point of contact support for our uk customers, by email, telephone and in person. supporting a range of technologies including, windows xp/7 desktop users, ip telephony, networks, computer hardware, peripherals and bespoke developed applications. training will be provided for this role. responsibilities: diagnosing and resolving technical issues remotely connecting to customers site to provide training/support training users on functionality of all products logging calls and escalating to 2nd line/r&d as per sla’s provide autocab customers with a point of ownership throughout the duration of a support call, ensuring that the customer is kept up-to-date swiftly escalate any customer complaints or issues to company management maintain and develop technical knowledge in line with product development essential skills: demonstrable support & project based working ethics good computer literacy skills pc hardware knowledge including fault diagnosis experience of pc set-up and installation & configuration good understanding of windows xp / 7 experience and understanding of tcp/ip, routers, switches & basic network technologies desirable skills: wider networking skills, routing and switching knowledge experience in bespoke software, hardware experience of telephone systems and telephony integration autocab taxi software package ...
Join our team c#/ .net software developer we’re looking for a skilled c#/.net software developer to join our expanding r&d department. candidates who are enthusiastic, industrious who will hit the ground running will be ideally suited. this is an excellent role where you will have the opportunity to build on your existing skills and gain new skills within an interesting development environment. candidates should have the following knowledge and skills: strong expertise of .net 4.0/4.5 developments in c# asp.net mvc/webapi strong sql server databases (2005/2008/2012) highly desirable: windows forms wcf skilled in working within agile/scrum teams strong analytical and problem solving skills ability to interact well with others along with strong communication skills eager to learn new skills and technologies proactive approach to problem management ability to work well individually and within a team...
Join our team devops engineer we are looking to expand our devops team within the business that will enable us to maintain our azure and aws infrastructure. as part of the devops team the successful candidate will be working alongside our infrastructure team, software delivery team, and the development team.in this critical business function, the successful candidate will play an integral part in ensuring our systems are running optimally, monitor for any issues, perform routine maintenance tasks, and support other areas of the business. they will build a good rapport with other teams within the business and demonstrate the ability work effectively in a fast-paced environment. for the perfect candidate this is an exciting and challenging role, with varied working opportunities. we are looking to expand our devops team within the business that will enable us to maintain our azure and aws infrastructure. as part of the devops team the successful candidate will be working alongside our infrastructure team, software delivery team, and the development team.in this critical business function, the successful candidate will play an integral part in ensuring our systems are running optimally, monitor for any issues, perform routine maintenance tasks, and support other areas of the business. they will build a good rapport with other teams within the business and demonstrate the ability work effectively in a fast-paced environment.for the perfect candidate this is an exciting and challenging role, with varied working opportunities. responsibilities: management and maintenance of aws &...
Join our team head of marketing uk/i are you looking to join the marketing leadership team of an established british taxi software provider recently acquired by uber? are you looking to help shape the future of taxi-enabled mobility? are you ready to help build a business that is redefining an industry and launching products that help cement the place of our private hire/taxi operator customers in a global marketplace?do you love leading teams, obsessing over the delivery of exceptional campaigns, and building saas businesses that scale? if so, this position is for you…we are looking for a passionate, experienced and detail-oriented head of marketing – uk/i to drive autocab’s marketing strategy, strengthen our position in the market and increase brand awareness. the role is key in leading autocab’s growth and will work closely with the wider leadership team to ensure that marketing initiatives meet business objectives. you will be managing a team of content, product and event marketers and work closely with the design team. we like to do things a bit differently at autocab, so we are looking for a creative individual who brings lots of ideas to the table and isn’t afraid of trying new initiatives – whilst always ensuring the highest possible standards. leadership responsibilities be a part of the senior management team and drive marketing initiatives that support wider business objectives manage, mentor and support all functions of marketing team influence and encourage commercial teams to optimise engagement with marketing initiatives oversee quarterly planning for marketi...
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