Job summaryas an automation developer i, you will be responsible for the design, development, and delivery of rpa, idp, bi, and other solutions to our clients. utilize recognized methods to deliver work products in the following areas of the application development lifecycle (design, construction, system and integration testing, implementation, and support and maintenance) addressing complex business/technical requirements.responsibilitiesworks closely with senior developer and solution architect in understanding the functional and technical design.creates and maintains process definition documents (pdd) with supervision from business analysts as needed.develops and configures automation processes as per the solution design document (sdd) to meet defined requirements in adherence to best practices.complies with and helps enforce design and coding standards, policies, and procedures.ensures quality of coded components by performing thorough unit testing.analyzes, understands, and documents the business processes in detail where required.works within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process.collaborates with operations team to stabilize, enhance, or fix automations.skills and experiencemust haves:english – spanish language (oral and writing 85 % or higher), (b2+ or above).1+ years of experience in related field.high school diploma.ability to build a robot with direction & guidance.6+ months of experience in uipath.uipath developers training...
Job summarythe care center analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. this role will provide direct support for all inbound calls, emails, chats, text messages, etc., answering product and service-related questions and providing the necessary support to resolve their situation.responsibilitiesdeliver first contact resolution.professionally handle high volume inbound calls in a timely manner.follow specific communication guidelines and escalation protocol while handling calls by topic.identify customer and worksite employee needs, clarify information as needed, research every issue, and provide solutions and/or alternatives for resolution.seize opportunities to gently educate clients and worksite employees on client’s offerings and online employee portal functionality.build positive and professional relationships, and further impress customers by going the extra mile.must be able to communicate conversations through note taking and shorthand.maintain required documentation for client and worksite employee calls within applicable systems.provide executive leadership administrative support as needed.meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores.treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization.listen carefully to our customers to ensure...
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