Job summary the retail analyst level i is the first point of contact for the users who call our it service desk. the retail analyst level i answers incoming calls, tracks all information in a call tracking system, troubleshoots basic end user issues ...
Join to apply for the staff accountant role at auxis continue with google continue with google 3 days ago be among the first 25 applicants join to apply for the staff accountant role at auxis get ai-powered advice on this job and more exclusive featu...
Account receivable clerk location co-bogotá posted date 2 weeks ago(12/28/2023 3:23 pm) job id 2023-3044 # positions 3 category fao job summary as an accounts receivable clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. this position requires strong attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders. responsibilities generate accurate and timely client invoices based on contract terms and billing schedules. review and verify invoices for accuracy, completeness, and adherence to company policies. coordinate with internal teams to obtain necessary information for invoicing. address client inquiries related to invoices promptly and professionally. monitor and manage outstanding receivables for multiple client accounts. ensure timely and accurate application of payments received. investigate and resolve discrepancies or issues related to payments and client accounts. follow up with clients on overdue payments through calls, emails, or other communication channels. maintain accurate records of client payments, adjustments, and collection activities. collaborate with clients to establish and communicate payment terms and schedules. monitor and analyze cash flow trends and aging reports to identify potential collection issues. recommend and implement strateg...
Jr. service desk analyst (nightshift) location co-barranquilla posted date 3 hours ago(1/16/2024 1:08 pm) job id 2024-3086 # positions 1 category ito job summary the junior service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this junior role, the analyst initially focuses on a single account, gradually building expertise before handling multiple accounts. responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. when necessary, the service desk analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services. responsibilities manage and organize the incident and request queue for auxis clients, ensuring tickets are assigned correctly. serve as the initial point of contact for customers and provide solutions to their issues. escalate unresolved queries to the next level of support as needed. guide customers through troubleshooting process effectively follow up with customers to ensure high-level satisfaction and issue resolution. exceed customer expectations by delivering exceptional customer service. maintain detailed case records, documentation, and ensure cases are closed efficiently. identify and recommend procedure modifications o...
Auditor location co-barranquilla | co-bogotá posted date 1 month ago(11/28/2023 7:26 am) job id 2023-2991 # positions 1 category fao job summary the auditor plays a vital role in conducting financial, operational, and compliance audits within the organization. work under the guidance of the audit manager and audit supervisor to evaluate internal controls, assess risks, and provide recommendations to enhance processes and mitigate risks. the auditor is responsible for executing audit procedures, documenting findings, and contributing to the preparation of audit reports. responsibilities execute audit procedures in accordance with established audit plans and objectives. evaluate the effectiveness of internal controls, risk management, and governance processes. review financial statements, operational processes, and compliance with regulations. identify control deficiencies, process inefficiencies, and areas of risk. document audit findings and prepare work papers in a clear and organized manner. assist in the preparation of audit reports, including recommendations for improvement. collaborate with team members to address audit findings and implement corrective actions. stay updated on relevant regulations, accounting standards, and auditing practices. utilize audit software and data analytics tools to enhance audit procedures. contribute to the development and improvement of audit programs and procedures. skills and experience technical thorough knowledge of auditing principles, practices, and methodologies. proficiency in using data analytics tools and audit software to anal...
Job summary for this role, we are seeking a highly motivated and skilled senior/principal support engineer (dba & etl) to join our team. this role is critical not only for responding to and resolving high-priority data alerts, but also for proactively identifying and addressing root causes to improve stability across both etl processes and our database environments. in addition to triaging and escalating issues to minimize downtime, this position will also contribute to high value workstreams that directly support key business initiatives. the ideal candidate brings a strong foundation in database administration with experience around etl development, along with excellent communication and problem-solving skills. responsibilities lead and oversee support of database platforms (sql server, redshift, rds, azure) while delivering high-impact etl engineering workstreams that deliver meaningful business value. proactively monitor alerting systems (sql sentry, cloudwatch, xmatters, solarwinds) to detect and assess etl and database performance anomalies. lead response efforts to production issues, using both documentation and judgement to come to a solution that will appropriately resolve the issue. lead by example and help mentor others. perform critical database administration tasks, such as job monitoring, backup verification, disk space analysis, access management, and activity audits with minimal supervision. lead troubleshooting around aws services used around dba and engineering with a solid working knowledge of redshift and rds. apply sql (primary) and python (nice to have...
Soc analyst location co-barranquilla posted date 10 hours ago(1/12/2024 5:34 pm) job id 2024-3088 # positions 1 category ito job summary the soc analyst is responsible for administrating and supporting client’s operating system environments according to best practices, while ensuring high levels of system availability and performance, oriented to support security threat incidents. responsibilities provide l1/l2 troubleshooting for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks. understand services of microsoft windows server os, such as dhcp, dns, ad, and ca. proactively ensure the highest level of systems and infrastructure availability. work with client application teams to resolve operating system, availability and performance related issues. monitor security, backup, and redundancy with systems according to predefined set of standards. work closely with and in support of the it service desk, engineering team and vendors to expedite issue resolution. review logs of events regularly depending on their organization/clients’ requirements. proper administration of assigned tickets including, documentation, updating, managing ticket performance. identify opportunities for alert reduction and automation. contribute to the enhancement of standard operational procedure documentation. identify alert patterns and suggest solutions. properly identify, manage, prioritize and document security threat incidents. skills and experience english – spanish language (oral and writing 85 % or higher), (b2+ or above). 1+ years...
Accounts payable clerk location co-barranquilla posted date 3 weeks ago(12/18/2023 10:10 am) job id 2023-3014 # positions 5 category fao job summary the individual will be responsible for ensuring that all payables, travel & expense and/or vendor control transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. the individual will be responsible for all related tasks associated with invoice and payment processing, including receiving, recording, posting and verifying accounts payable transactions to journals, ledgers and other records. responsibilities responsibilities process and code invoices accurately and efficiently, ensuring adherence to company policies and procedures. review and verify invoices for appropriate documentation and approvals. communicate with vendors and suppliers to resolve any discrepancies or issues related to invoices or payments. prepare and process payment batches, including checks, wire transfers, and electronic payments, while ensuring accuracy and timeliness. reconcile vendor statements and resolve any outstanding balances or discrepancies. maintain accurate and organized financial records, including invoices, payment documents, and related correspondence. assist in month-end and year-end closing processes, including reconciling accounts payable transactions and preparing reports as needed. collaborate with other departments, such as purchasing and receiving, to ensure proper documentation and approval for purchases. respond to inter...
Job summary: **responsibilities**: - manage and organize the incident and request queue for auxis clients, ensuring tickets are assigned correctly. - serve as the initial point of contact for customers and provide solutions to their issues. - escalate unresolved queries to the next level of support as needed. - guide customers through troubleshooting process effectively - follow up with customers to ensure high-level satisfaction and issue resolution. - exceed customer expectations by delivering exceptional customer service. - maintain detailed case records, documentation, and ensure cases are closed efficiently. - identify and recommend procedure modifications or improvements. - update or create knowledge base articles to ensure accuracy in service desk procedure. - stay updated on relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to users. - perform other related tasks and responsibilities as directed by the auxis service support team lead or designated personnel. **additional** responsibilities include**: - comply and adhere to auxis operational processes and security policies. - use auxis service management tools for incident, problem, change, and configuration management. - attend all operational and project (ad-hoc) related scheduled meetings as required. - adhere to the working hours at the client sites or as determined by the auxis workforce. skills and experience: **experience**: - 2-4 years of technical support experience with a strong understanding of best pract...
Job summary: for this role, we are seeking a highly motivated and skilled senior/principal support engineer (dba & etl) to join our team. this role is critical not only for responding to and resolving high-priority data alerts, but also for proactively identifying and addressing root causes to improve stability across both etl processes and our database environments. **responsibilities**: - lead and oversee support of database platforms (sql server, redshift, rds, azure) while delivering high-impact etl engineering workstreams that deliver meaningful business value. - proactively monitor alerting systems (sql sentry, cloudwatch, xmatters, solarwinds) to detect and assess etl and database performance anomalies. - lead response efforts to production issues, using both documentation and judgement to come to a solution that will appropriately resolve the issue. lead by example and help mentor others. - perform critical database administration tasks, such as job monitoring, backup verification, disk space analysis, access management, and activity audits with mínimal supervision. - lead troubleshooting around aws services used around dba and engineering with a solid working knowledge of redshift and rds. - display strong communication, translating complex engineering and database related issues into clear, actionable updates to ensure others understand and effectively follow through with work. - ensure slas are met by monitoring turnaround times and holding a high standard for issue resolution and operational excellence. - take initiative in proactive issue prevention...
Job summary: **responsibilities**: - deliver first contact resolution. - professionally handle high volume inbound calls in a timely manner. - follow specific communication guidelines and escalation protocol while handling calls by topic. - identify customer and worksite employee needs, clarify information as needed, research every issue, and provide solutions and/or alternatives for resolution. - seize opportunities to gently educate clients and worksite employees on client’s offerings and online employee portal functionality. - build positive and professional relationships, and further impress customers by going the extra mile. - must be able to communicate conversations through note taking and shorthand. - maintain required documentation for client and worksite employee calls within applicable systems. - provides executive leadership administrative support as needed. - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - listen carefully to our customers to ensure appropriate responses. - comply and adhere to auxis operational processes and security policies. - must attend all customer service and performance-related scheduled meetings as required. - perform other related and administrative duties as assigned. - must be able to maintain the highest level of confidentiality with the ability to handle sensitive material concerning the organization and its clients skills and experien...
Direct message the job poster from auxis sr it recruiter specialist | it recruitment | talent acquisition | technical recruiter | hr consulting we are seeking a resident services coordinator to support our property management team with excellent customer service, communication, and administrative support. this position is ideal for someone with a pleasant, solutions-oriented attitude and a professional communication style to assist residents and tenants via phone and email. the role primarily supports residential property management operations. responsibilities: respond to resident inquiries and concerns via phone and email in a courteous, empathetic, and professional manner. assist in resolving issues related to maintenance requests, property access, storage units, and other tenant-related matters. coordinate follow-ups with property management and maintenance teams to ensure timely resolution of reported issues. maintain records of resident communication and update property management systems accordingly. perform general clerical and administrative tasks, such as data entry, appointment scheduling, and document organization. provide support to multiple property management clients as needed. requirements: strong verbal and written communication skills in english. excellent interpersonal skills and a friendly, solution-driven personality. ability to handle sensitive or escalated resident concerns with patience and professionalism. strong organizational and clerical skills. comfortable working remotely and independently. must be available to work us eastern time business hou...
Job summary: for this role, we are seeking a highly motivated and skilled senior/principal support engineer (dba & etl) to join our team. this role is critical not only for responding to and resolving high-priority data alerts, but also for proactively identifying and addressing root causes to improve stability across both etl processes and our database environments. in addition to triaging and escalating issues to minimize downtime, this position will also contribute to high value workstreams that directly support key business initiatives. the ideal candidate brings a strong foundation in database administration with experience around etl development, along with excellent communication and problem-solving skills. responsibilities: - lead and oversee support of database platforms (sql server, redshift, rds, azure) while delivering high-impact etl engineering workstreams that deliver meaningful business value. - proactively monitor alerting systems (sql sentry, cloudwatch, xmatters, solarwinds) to detect and assess etl and database performance anomalies. - lead response efforts to production issues, using both documentation and judgement to come to a solution that will appropriately resolve the issue. lead by example and help mentor others. - perform critical database administration tasks, such as job monitoring, backup verification, disk space analysis, access management, and activity audits with minimal supervision. - lead troubleshooting around aws services used around dba and engineering with a solid working knowledge of redshift and rds. - apply sql (primary) and ...
Staff accountant location co-bogotá | co-barranquilla posted date 2 weeks ago(12/28/2023 4:48 pm) job id 2023-3046 # positions 1 category fao job summary the staff accountant position reports to the accounting supervisor. the position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close, key account reconciliations, bank reconciliations, and support to the reporting package. the following is a high-level overview of the activities to be performed for this function. the staff accountant will assist in ensuring timely and accurate financial reporting and compliance with generally accepted accounting principles (gaap-ifrs) and other regulatory requirements. responsibilities maintain the general ledger by recording transactions, ensuring accuracy and completeness, and reconciling accounts. assist in preparing financial statements, including balance sheets, income statements, and cash flow statements, ensuring accuracy and completeness. support the month-end and year-end close processes by preparing journal entries and reconciling accounts. assist in maintaining and updating accounting policies, procedures, and controls to ensure compliance with gaap ifrs-and other regulatory requirements. participate in special projects, such as audits, budgeting, and forecasting, as assigned by management. respond to inquiries from other departments and external parties regarding accounting-related matters. support the accounting team with other duties as needed. skills and experience...
Job summary the sr. accountant is a senior-level position reporting directly to the accounting supervisor. the senior accountant is responsible for managing and overseeing the daily operations of the accounting department, ensuring accurate and timely financial reporting, and providing guidance to other members of the accounting team. the senior accountant also assists in the development and implementation of accounting policies, procedures, and controls to ensure the organization's financial operations complywith generally accepted accounting principles (ifrs-gaap).the sr. accountant must be able to work in a fast-paced environment with a demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. responsibilities - oversee the day-to-day operations of the client’s accounting department, including managing.the general ledger, accounts payable, accounts receivable, and payroll functions. - ensure timely and accurate financial reporting by preparing and reviewing financial statements, including balance sheets, income statements, and cash flow statements. - ensure compliance with ifrs-gaap and other regulatory requirements by maintaining up-todateknowledge of accounting principles and standards and keeping abreast of changes in accounting regulations and industry trends. - develop and implement accounting policies, procedures, and controls to ensure the accuracy and completeness of financial data, including reviewing and updating accounting manuals and processes as needed. - work clos...
Job summary are you passionate about delivering exceptional service and making a real impact in the world of hr? do you thrive in fast-paced environments where attention to detail, empathy, and professionalism are key? if so, we want to hear from you! at auxis, we’re looking for a client admin hr analyst to join our dynamic team. in this role, you’ll be at the heart of supporting clients and employees with critical hr services—from managing loa/fmla and unemployment claims to ensuring compliance with federal and state regulations. responsibilities - process unemployment claims in a timely manner and assist with related hearings. - handle loa (leave of absence) and fmla (family and medical leave act) requests, assisting clients and employees with regulations and required documentation. - manage drug testing and background check requests. - reconcile monthly billing adjustments for billable services. - process annual eeo-1 reports for clients required to file. - process annual veterans reports for clients with government contracts. - comply with annual california wage reporting requirements. - manage client requests for compliance posters. - accurately review and complete employment verifications. - provide excellent customer service to clients and employees, including positive telephone experiences and timely follow-up. - adhere to all federal, state, and local hr-related laws and regulations, such as flsa, ada, hipaa, data privacy standards, and the civil rights act of 1964; seek legal or other advice as needed. - maintain proactive commu...
Join to apply for the oc patching analyst role at auxis 2 weeks ago be among the first 25 applicants join to apply for the oc patching analyst role at auxis get ai-powered advice on this job and more exclusive features. job summary the patching operations center analyst will be responsible for server os patch deployment as well as patching standards and processes, to maintain server health across the enterprise environment, while ensuring high levels of system availability according to best practices, while ensuring high levels of system availability and performance. job summary the patching operations center analyst will be responsible for server os patch deployment as well as patching standards and processes, to maintain server health across the enterprise environment, while ensuring high levels of system availability according to best practices, while ensuring high levels of system availability and performance. responsibilities - execute the patch management program across the client’s infrastructure. - oversee, track, and schedule all server patches. - deploy critical and security patches to maintain high system performance, availability, and security. - evaluate and review patches before and after installation. - update and maintain enterprise patch maintenance windows. - create and maintain operational procedures to ensure patching success rates and act as the main point of communication for security patching. - interface with customers and management to conduct reviews and provide reporting on patching status, identifying trends to improve ...
Senior accounts receivable clerk location co-bogotá posted date 2 weeks ago(12/28/2023 3:08 pm) job id 2023-3041 # positions 1 category fao job summary as a sr. accounts receivable clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. this position requires strong ar expertise, attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders. responsibilities generate accurate and timely client invoices based on contract terms and billing schedules. review and verify invoices for accuracy, completeness, and adherence to company policies. coordinate with internal teams to obtain necessary information for invoicing. address client inquiries related to invoices promptly and professionally. monitor and manage outstanding receivables for multiple client accounts. ensure timely and accurate application of payments received. investigate and resolve discrepancies or issues related to payments and client accounts. as a subject matter expert, provide support and coaching to the more junior ar clerks with inquiries related to the ar process follow up with clients on overdue payments through calls, emails, or other communication channels. maintain accurate records of client payments, adjustments, and collection activities. collaborate with clients to establish and communicate paym...
Accounting clerk - gl location co-barranquilla | co-bogotá posted date 2 weeks ago(12/29/2023 9:01 am) job id 2023-2981 # positions 3 category business support job summary the individual will be responsible for ensuring that all accounting transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. the individual will be responsible for related tasks associated with accounting transactions to journals, ledgers and other records. will work directly with the sr. accounting clerk and staff accountant managing and resolving issues as well as following up on open items for the accounts assigned. will be responsible to perform the month end close activities assigned on time. responsibilities service delivery achieve service delivery goals based on sla with customers, quality and productivity. assist in creation and maintenance of process documentation for customers operational performance assist with the core monthly assigned activities per function in the finance and accounting area ensure compliance of internal and customer´s policies and controls innovation and performance improvement support improvement initiatives aimed to gain efficiency in the account career and development meet with the assigned training and development plan skills and experience english – spanish language (oral and writing 80 % or higher), (b2 or above). technical degree in finance or accounting, or current student of a bachelor's degree in business administration, finance, accounting or a related field. general...
Job summary the sr. accountant is a senior-level position reporting directly to the accounting supervisor. the senior accountant is responsible for managing and overseeing the daily operations of the accounting department, ensuring accurate and timely financial reporting, and providing guidance to other members of the accounting team. the senior accountant also assists in the development and implementation of accounting policies, procedures, and controls to ensure the organization's financial operations complywith generally accepted accounting principles (ifrs-gaap).the sr. accountant must be able to work in a fast-paced environment with a demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. responsibilities - oversee the day-to-day operations of the client’s accounting department, including managing.the general ledger, accounts payable, accounts receivable, and payroll functions. - ensure timely and accurate financial reporting by preparing and reviewing financial statements, including balance sheets, income statements, and cash flow statements. - ensure compliance with ifrs-gaap and other regulatory requirements by maintaining up-todateknowledge of accounting principles and standards and keeping abreast of changes in accounting regulations and industry trends. - develop and implement accounting policies, procedures, and controls to ensure the accuracy and completeness of financial data, including reviewing and updating accounting manuals and processes as needed. - work closely with...
Senior accounts payable clerk location co-bogotá posted date 2 weeks ago(12/28/2023 3:37 pm) job id 2023-3040 # positions 1 category fao job summary the individual will be responsible for ensuring that all payables, travel & expense and/or vendor control transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. the individual will be responsible for all related tasks associated with invoices and payment processing, including receiving, recording, posting and verifying accounts payable transactions to journals, ledgers and other records. responsibilities including working with the migration team on the transition of bpo functions from the various markets to auxis’ costa rica service center, as well as supporting the to-be process design, organizational design, technology deployment to support these operations. responsibilities review, process, and code invoices accurately and efficiently, ensuring compliance with company policies and procedures. verify invoices for appropriate documentation, approvals, and accurate general ledger coding. resolve complex issues and discrepancies related to invoices, payments, and vendor accounts. coordinate with vendors and suppliers to address inquiries, resolve disputes, and ensure timely and accurate payments. prepare and process payment batches, including checks, wire transfers, and electronic payments, while ensuring accuracy and adherence to payment terms. reconcile vendor statements and proactively follow up on outstanding balances or discrepancies. analyze...
Job summary are you a detail-oriented professional with a passion for benefits analysis and problem-solving? join our dynamic team as asenior benefits analyst (tier 2)and play a key role in ensuring the accuracy and integrity of our benefits processes. we’re a team that values collaboration, innovation, and continuous improvement. if you're ready to take your benefits expertise to the next level and make a meaningful impact, we’d love to hear from you! about the role as a senior benefits analyst (tier 2), you’ll be hands-on in analyzing and resolving benefit-related variances. you’ll collaborate closely with benefit carriers and internal teams to ensure timely and accurate resolutions, helping us minimize financial discrepancies and deliver exceptional service. responsibilities - investigate and resolve benefit variances documented in our crm system (client space) - build and maintain strong relationships with benefit carriers for efficient issue resolution - collaborate with benefits accounting and operations teams to ensure seamless communication - own the resolution process for benefit reconciliation discrepancies - conduct detailed audits of benefit plans as needed - recommend process improvements to management - maintain accurate documentation in line with records retention policies skills and experience qualifications - bachelor’s degree preferred (or equivalent experience) - 2+ years in a benefits-related role, with experience supporting u.s.-based clients - prior experience in a peo environment, especially in benefits or accounting, is a plus skills & co...
Auxis colombia - virtual job fair location cr | co-barranquilla | co-bogotá posted date 1 hour ago(1/16/2024 11:02 am) job id 2024-3085 # positions 20 category admin job summary complete our online application to receive an invitation to our job fair from january 29th to february 2nd! during this virtual event, you will have the opportunity to have one-on-one sessions with the recruiting team, gain insight into our different functions, and learn about our core values and what you can expect from auxis’ unique culture. we currently have openings in the following positions : customer service agents (20) customer service analyst mandarin (1) staff accountant (5) auditor (1) accounts payable clerk (10) accounts recievable clerk (10) senior accountant (5) collections analyst (3) accounting clerk (10) accounts payable/receivable supervisor (1) accounts receivable lead (1) accounts payable lead (1) senior accounts receivable clerk (2) retail analyst level i (5) service desk level i (5) junior rpa (3) benefits - permanent contract (health, pension, layoffs) - prepaid medical plan - life insurance plan - career plan. - training and development programs. - employee recognition program. - paid time off and family-paid leave. - paid day off for your birthday! - auxis english internal program - referral program. -hybrid positions. responsibilities auxis is a management consulting and outsourcing firm focused on helping senior executives achieve peak performance in their back office so they can become more scalable, cost-effective and innovative. our areas of focus include: nea...
Job summary: the individual will serve as the main point of contact with senior executives of clients as well as institutions of the colombian government aimed at developing the activity of service centers in the country, networking and technology trends. also, will be responsible for leading the establishment of the business process outsourcing (“bpo”) operations for assigned clients, both existing operations as well as newly migrated accounts. responsibilities including working with the migration team on the transition of bpo functions from new clients to auxis’ colombia service center for multiple locations (bogotá, barranquilla, medellin), as well as supporting the to-be process design, organizational design, technology deployment to support these operations. duties also include managing the full range of day-to-day bpo services and operations, primarily focusing on a range of back office services, including accounting, accounts payable, accounts receivable, treasury and other related functions. this position will likely require travel to auxis or client sites that are located outside of colombia. responsibilities: ongoing bpo management - provide ongoing guidance and oversight on business process and operational best practices, key performance indicators, market and industry trends and other performance and cost drivers related to in scope processes. - serve as interface to client management on all related operational matters. - maintain regular communication with auxis executive and bpo management on all client activities, performance, issues, risks and sla a...
Job summary: as a data analyst, you’ll play a critical role in connecting the dots between our operations and business results. you will go beyond the data, to ask meaningful questions about what that data means for the performance and health of our business, helping leaders to make data-informed decisions about our operational business processes. this role offers a unique opportunity to blend strategic thinking with hands-on execution, requiring business orientation, tech-savvy, and strong communication skills. you’ll drive consistency and collaboration across gbs and it in all aspects of operational data and analytics. you will be a key member of the team building, implementing, and maintaining the infrastructure needed to help leaders answer key questions about our business, priorities, and people. this role allows you to influence how efficient operational environment is and needs someone with an internal drive, who is always looking for ways to innovate. responsibilities: - partner with business leaders to establish a robust framework for data collection, analysis, and reporting. - provide insights into key talent metrics: collaborate and develop a set of operational performance indicators to analyze and interpret data to identify trends, pinpoint issues, and forecast potential challenges or opportunities related to the gbs processes and workflows. - ensure data integrity: maintain data accuracy and implement data governance practices. - collaborate cross functionally: partner with team members to support data-informed decision-making processes. - create and m...
Job summary the hr analyst is responsible for maintaining accurate and up-to-date human resource files, records, and documentation. this role supports various hr processes, including new hire onboarding, terminations, status changes, and performance management. the hr analyst also assists with benefits administration, employee engagement initiatives, and special hr projects, ensuring compliance with company policies and legal requirements. additionally, the hr analyst provides support to hr generalists, hr business partners (hrbp), and the hr leadership team. responsibilities hr documentation and file management: - maintain and update human resource files, records, and documentation. - ensure the confidentiality and integrity of hr files and records. - conduct periodic audits of hr files and records to ensure compliance with policies and legal requirements. - archive confidential and legal documentation for all employees. employee inquiries and support: - address routine inquiries from employees and applicants regarding policies, benefits, and hiring processes. - escalate complex questions to senior hr staff or management. new hire process: - manage new hire processes, including data entry into hr systems, creating digital files, and auditing for accuracy and compliance. - handle termination processes, including coordinating exit checklists, deactivating access, and processing termination data. - process employee status changes, approvals, and acknowledgments. - manage employee codes, bank account activations, and deactivations. onboarding and training: - ...
Job summary: we are looking for a motivated and detail-oriented junior sourcer to join our talent acquisition team in colombia. this is a great opportunity for someone beginning their career in human resources—especially students or recent graduates from sena in areas such as human resources, business administration, psychology, or data analysis. in this role, you will play a key part in identifying and engaging potential candidates, supporting the recruitment process, and contributing to the growth of our teams across the organization. responsibilities: - source candidates using platforms like linkedin, job boards, and internal databases. - conduct initial candidate screenings to evaluate interest and availability. - maintain and update candidate pipelines in the applicant tracking system (ats). - collaborate with recruiters to understand hiring needs and align sourcing strategies. - schedule interviews and manage candidate communications. - assist in preparing recruitment reports and handling administrative tasks. - support recruitment events, job fairs, and initiatives with sena. skills and experience: - active sena student or recent graduate in human resources, business administration, psychology, or related fields. - english level: a2 (basic – able to hold simple conversations). - genuine interest in building a career in talent acquisition. - strong communication, organization, and interpersonal skills. - basic knowledge of microsoft office and excel. - proactive, curious, and eager to learn. - availability to work from the office twi...
Job summary the individual will serve as the main point of contact with senior executives of clients as well as institutions of the colombian government aimed at developing the activity of service centers in the country, networking and technology tre...
Job summary as a data analyst, you’ll play a critical role in connecting the dots between our operations and business results. you will go beyond the data, to ask meaningful questions about what that data means for the performance and health of our b...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo