Bcm one is looking for an experienced leader in the telecommunications industry that wants to take their career to the next level. do you have the drive to lead high-performing teams while making a direct impact on global operations? this is your opportunity to join an energetic and rapidly growing global telecommunications company that is redefining customer service and technical support within our ecommerce team. as the ecommerce operations supervisor, you will be at the forefront of leading our customer care, technical support, and line number porting (lnp) teams. your leadership will ensure operational efficiency, optimize workflows, and uphold the highest standards in customer service. you'll be a key figure in bridging communication between customers, account managers, vendors, and internal teams, ensuring seamless service delivery and problem resolution. work locations: this position will be hybrid based out of our office in makati city, philippines. we are typically in the office 3 days per week with wfh the other 2 days. this is subject to change based on the demands of the position and company. hours: night shift - 9pm to 6am local. (9am to 6pm eastern us business hours. ) what you will do: lead & inspire – supervise and mentor a team of customer care and technical support professionals, fostering a high-performance culture.optimize operations – manage ticket escalations, oversee workload distribution, and ensure efficient task completion within service level agreements (slas).drive performance – monitor and analyze team performance metrics, implemen...
Bcm one is looking for an experienced leader in the telecommunications industry that wants to take their career to the next level. do you have the drive to lead high-performing teams while making a direct impact on global operations? this is your opportunity to join an energetic and rapidly growing global telecommunications company that is redefining customer service and technical support within our ecommerce team. as the ecommerce operations supervisor , you will be at the forefront of leading our customer care, technical support, and line number porting (lnp) teams. your leadership will ensure operational efficiency, optimize workflows, and uphold the highest standards in customer service. you’ll be a key figure in bridging communication between customers, account managers, vendors, and internal teams, ensuring seamless service delivery and problem resolution. work locations: this position will be hybrid based out of our office in makati city, philippines. we are typically in the office 3 days per week with wfh the other 2 days. this is subject to change based on the demands of the position and company. hours: night shift - 9pm to 6am local. (9am to 6pm eastern us business hours.) what you will do: lead & inspire – supervise and mentor a team of customer care and technical support professionals, fostering a high-performance culture. optimize operations – manage ticket escalations, oversee workload distribution, and ensure efficient task completion within service level agreements (slas). drive performance – monitor and analyze team performance metrics, implement improv...
Bcm one is looking for an experienced leader in the telecommunications industry that wants to take their career to the next level. do you have the drive to lead high-performing teams while making a direct impact on global operations? this is your opportunity to join an energetic and rapidly growing global telecommunications company that is redefining customer service and technical support within our ecommerce team. as the ecommerce operations supervisor , you will be at the forefront of leading our customer care, technical support, and line number porting (lnp) teams. your leadership will ensure operational efficiency, optimize workflows, and uphold the highest standards in customer service. you'll be a key figure in bridging communication between customers, account managers, vendors, and internal teams, ensuring seamless service delivery and problem resolution. work locations: this position will be hybrid based out of our office in makati city, philippines. we are typically in the office 3 days per week with wfh the other 2 days. this is subject to change based on the demands of the position and company. hours: night shift - 9pm to 6am local. (9am to 6pm eastern us business hours.) what you will do: lead & inspire – supervise and mentor a team of customer care and technical support professionals, fostering a high-performance culture. optimize operations – manage ticket escalations, oversee workload distribution, and ensure efficient task completion within service level agreements (slas). drive performance – monitor and analyze team performance metrics, impleme...
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