EQA-48 CORPORATE FINANCIAL RECOVERY SPECIALIST

Job summary: we are seeking an experienced corporate financial recovery specialist to join our team. the successful candidate will be responsible for managing a portfolio of long-tail customer accounts to facilitate the recovery of outstanding debts from individuals and businesses. the ideal candidate will have at least 2 years of experience in corporate business-to-business collections and/or customer service in a fast-paced, high-volume environment. they will possess excellent analytical skills with keen attention to detail, strong communication skills, and the ability to work independently with minimal supervision. about the role - manage a portfolio of long-tail customer accounts to recover outstanding debts - provide customer service to address payment issues and respond to requests within the assigned portfolio or territory - deliver requested data to clients and internal teams, such as account summaries, copy invoices, and other documentation key responsibilities - execute dunning procedures through reviewing dunning exclusion proposals, sending dunning letters, implementing and releasing credit holds, initiating suspension, reactivation and termination of services as deemed appropriate from customer actions on outstanding debt - answer customer questions; provide invoice copies and contracts as necessary to facilitate customer payment, using internal systems (sap, salesforce, etc.) - work with customers by phone and email to get remittance details, reconcile payment discrepancies and request corrective actions in order to decrease aging and increase cash flow ...