CARGO OPERATIONS COORDINATOR [B-881]

Job title: cargo operations coordinator location: bogotá, colombia we are seeking a skilled and detail-oriented professional to administer air freight operations and customer service processes. key responsibilities: - take ownership of transport orders, ensuring timely pickup and optimizing booking processes. - prepare, control, and distribute necessary export documents, ensuring compliance with all origin export and destination import regulations. - collaborate with counterparts to validate and finalize documents. - assign tasks to supporting functions and monitor performance. - meet and exceed customer expectations as well as internal key performance indicators. - provide exceptional customer service, promptly providing accurate information related to shipment status, documentation requirements, incident resolution, and pricing/quotes. - record, track, resolve, analyze, and take necessary corrective action regarding all exceptions/operational irregularities - proactively updating the customer. - enhance service experience by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands. - effectively communicate with colleagues, focusing on stressing a sense of urgency on behalf of the customer. - obtain and maintain all company systems and commodity-related certifications. - ensure that correct costs and revenues are captured against customer profiles - taking full ownership of financial performance, promptly resolving any related issues. requirements: - strong understanding of air export regulations, documentation, a...