COMMUNITY LIAISON COORDINATOR [M-220]

Resident experience specialist this is a dynamic and forward-thinking role that focuses on building positive relationships with residents, ensuring excellent customer service and handling resident-related administration, phone interactions, and email communications with a calm and professional demeanor. the primary responsibilities of this role include: - building and maintaining positive relationships with residents by addressing inquiries, concerns, and requests promptly. - building and maintaining positive relationships with on-site teams of the properties being supported. - responding to resident inquiries via telephone, email, and text, determining and providing appropriate solutions. - providing quality customer service, processing solutions efficiently or directing issues to the correct team. - managing resident satisfaction by providing solutions to issues while adhering to policy guidelines and escalating concerns when necessary. - following up on resident matters and providing additional information as needed. - logging all communications and updates in the crm system for accurate record-keeping. requirements for this role include: - fluency in english and spanish. - 2–3 years of experience in customer service or a call center environment preferred. - familiarity with crm platforms, yardi, excel, word, and outlook advantageous. - excellent verbal and written communication skills. - strong interpersonal and emotional intelligence abilities. - ability to multitask, prioritize effectively, and work efficiently under minimal supervision. - organized and detail-or...