The client onboarding professional is a developing role. the job holder will apply project management methodologies to assigned client-facing projects and contribute to the improvement of operational client onboarding processes. responsibilities: - to lead the implementation of all onboarding deals in line with project management methodology and have end-to-end management of dedicated client deal portfolio enhancing the client on-boarding experience. - oversight of all client onboarding activity end-to-end (including standard, low complexity and complex account opening, account maintenance, product, and technical onboarding deals). ensure the solution meets the clients expectations and is line with contractual obligations and agreements - support clients through their onboarding journey – responding to technical queries, set up/entitle client profiles as per requirements, support client testing and migration to live production. - co-ordinate with sales, product management, client services and operations partners to deliver the client deals and ensure client satisfaction – navigate bank on behalf of client, leveraging global resources and escalation channels as required to ensure smooth delivery. - serve as single point of contact for the client and internal functional partners, responsible for the coordination and successful end-to-end delivery of projects. closely manage the expectations of the client organization. - develop and maintain a customized project plan tailored to client's requirements, outlining deliverables, milestones, critical path items and actions - esta...
We're looking for a seasoned client resolution leader to drive exceptional client experiences in our lac region. job description the ideal candidate will have a deep understanding of client needs and be able to develop innovative solutions to meet their expectations. - developing and implementing strategies to improve client satisfaction and retention. - leading cross-functional teams to deliver complex projects and initiatives. - collaborating with stakeholders to identify and prioritize business opportunities. - maintaining a strong network of relationships with clients, partners, and internal stakeholders. - fostering a culture of continuous learning and improvement within the team. requirements to be successful in this role, you'll need: - a minimum of 12 years of experience in client management or a related field. - strong leadership and collaboration skills. - excellent communication and problem-solving abilities. - a bachelor's degree or higher in a relevant field. benefits we offer a competitive compensation package, including: - opportunities for professional growth and development. - a dynamic and supportive work environment. - a comprehensive benefits program....
The position of a client partner is currently available within our sales team. as a key member, you will be responsible for driving our go-to-market strategy, sales, and business development activities. reporting to the vp of growth, your primary objective will be to achieve revenue targets from new target accounts. this includes traveling onsite and forecasting/achieving revenue growth targets. key responsibilities - develop and execute the go-to-market strategy for our tech services, focusing on both current and prospective clients. - be responsible for achieving revenue targets and key performance indicators (kpis) for your portfolio of strategic accounts. - create and maintain a detailed account plan outlining necessary relationships, opportunities, revenue expectations, and strategies to address potential threats and weaknesses. - strategically manage and advance customer relations, ensuring a high level of customer satisfaction, retention, and identifying upselling opportunities. - promote our full range of services within the client's organization, ensuring they are aware of the value we can provide. - conduct quarterly and monthly business reviews to assess and enhance client satisfaction. - create and negotiate complex quotes, rfis/rfps, and contracts, managing the entire sales negotiation process at the decision-making level. - collaborate with the staffing and recruiting teams to ensure client needs are met efficiently. requirements - 5+ years of professional experience in sales. - 2+ years of sales experience in the software consulting, it staffing, or it r...
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