About the collection management position this is a key leadership role for an experienced professional in collections and financial operations, requiring strategic thinking and hands-on management skills. main responsibilities: - recommend and authorize write-offs, litigation, and account settlements as necessary to optimize financial outcomes. - negotiate customer payment plans and settlements, including approval of settlements for accounts in litigation. - analyze performance data and present insights to drive business results and improve operational metrics. - develop and implement process improvements to reduce days sales outstanding (dso), past due percentages, and aged deductions. - spearhead the implementation of policies and procedures, including training and change management, to standardize processes and enhance controls within the region. - liaise with distributors and customers as needed to resolve issues. - monitor reports and metrics to identify departmental and individual strengths and weaknesses. - manage individual performance according to hr guidelines, including documentation, evaluations, and disciplinary actions. - oversee the migration of work into the global business services (gbs) and ensure seamless transitions. - lead and support technology projects to enhance productivity and efficiency. - promote productivity through process standardization, streamlining, and automation. requirements: - advanced english proficiency is essential, with a minimum b2+ level of fluency. - collections leadership experience is required....
Job opportunity a dynamic expansion of our finance team in bogotá, colombia—our largest engineering hub in the americas. this strategic move is part of our broader commitment to growth in the region, aligning with our global footprint and operational model to ensure seamless support across time zones. this offers a unique opportunity to be at the heart of our operations, contributing to innovative solutions and supporting customers in the americas. role overview responsible for managing a portfolio of complex and strategic customer accounts, with a focus on recovering outstanding debts from individuals and businesses, ensuring timely payments, and maintaining positive customer relationships. duties include resolving payment issues and addressing customer requests within the assigned portfolio or territory. this role involves: - execute dunning procedures through reviewing exclusion proposals, sending letters, implementing and releasing credit holds, initiating suspension, reactivation and termination of services as deemed appropriate from customer actions on outstanding debt. - answer customer questions; provide invoice copies and contracts as necessary to facilitate customer payment, using internal systems (sap, salesforce, etc.). - work with customers by phone and email to get remittance details, reconcile payment discrepancies and request corrective actions in order to decrease aging and increase cash flow. - identify unapplied payments, recommend adjustments or refunds as appropriate. - collaborate with billing and other internal stakeholders to resolve customer i...
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