[WNF567] - HARDWARE SUPPORT SPECIALIST

Iot support engineer this role demands a proactive approach to maintaining our high standards of data accuracy and reliability as well as outstanding attention to the customer experience. in this position, you will be responsible for troubleshooting and resolving hardware-related issues efficiently. your expertise in hardware troubleshooting and network programming will ensure seamless server communication and functionality of our deployed iot electrical, gas, and water meters, sensors, and networking devices. "> - close out hardware-related maintenance tickets using a ticketing software solution (e.g., zendesk or zoho desk) - identify, troubleshoot, and resolve hardware issues flagged by our software or reported by customers and key stakeholders - maintain accurate documentation for ticket resolution, including steps taken and outcomes - diagnose hardware issues using various communication channels such as phone, text, and email - report maintenance issues to internal teams with clear documentation and recommendations for action - provide clear and timely updates to customers - property managers, building engineers, and internal stakeholders - utilize standard operating procedures (sops) to troubleshoot and, if necessary, coordinate replacement and commissioning of equipment customer communication build relationships with property managers and building engineers to ensure effective communication, issue resolution, and strengthening relationships. collaborate with the customer success team to identify the correct client contacts when needed. provide exceptional custom...