Executive assistant & project manager role we are seeking a highly organized and proactive professional to support the leadership of our client experience team. this dual-role position is critical to optimizing internal workflows that drive client satisfaction, increase retention, and enable cross-sell/upsell opportunities across our portfolio of digital marketing services. key responsibilities - align with cx leadership on top priorities, organizing calendars, prepping materials, and following up on key initiatives. - manage internal workflows, track project progress, and surface client retention and upsell opportunities. - keep the team organized by updating task boards, documenting action items, and coordinating with cross-functional teams within strategy, revenue, and people. core responsibilities strategic support - serve as a strategic right-hand to cx leadership: manage calendars, prep for meetings, prioritize follow-ups, and ensure timely communication. - assist in preparing materials for client qbrs, cross-functional team meetings, and executive presentations. - handle sensitive information with confidentiality and professionalism. project coordination & workflow management - own end-to-end internal project coordination related to client retention initiatives, account health tracking, and upsell/cross-sell planning. - build and maintain asana task boards, timelines, and progress trackers for leadership priorities. - coordinate with internal teams (revenue, strategy, operations & people) to ensure smooth handoffs and aligned objectives. client retention & g...
Process improvement team lead "> the process improvement team lead plays a vital role in driving business growth by overseeing the development and implementation of process improvements projects. "> key responsibilities: - lead and mentor a team of professionals to ensure high levels of productivity and job satisfaction. - ensure team members apply lean and project management principles in all work, including project planning, data collection, and risk management tools. - oversee and support team members' lean training and professional development. - monitor progress, manage resources, and assist with removing obstacles to ensure projects are executed and delivered on time, within scope, and meet quality standards. - facilitate team meetings and one-on-ones to review questions and process updates. - identify opportunities to improve process management processes and implement best practices to enhance overall efficiency. professional qualifications: - 5+ years of experience in process improvement or a related field. - proven track record of successfully leading and implementing process improvements projects. - strong understanding of lean and project management principles. what we offer: a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package....
Job title: strategic communications manager about the role: we are seeking a highly skilled and experienced strategic communications manager to join our team. as a key member of our communications team, you will play a vital role in developing and implementing strategic communications plans that align with our business objectives. responsibilities:...
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