[JKY834] - CUSTOMER SUPPLY CHAIN OPERATIONS PROFESSIONAL

Job overview: we are seeking a highly skilled supply chain operations manager to join our team. this role will be responsible for managing the complexity of supply chain products and services within the americas region. the successful candidate will act as a single point of contact, ensuring seamless interaction and coordination between the customer and teams. they will drive tactical and operational performance, ensure compliance with service level agreements, lead customer-specific initiatives, and supervise the flow of cargo. key responsibilities: - customer relationship management - serve as a single point of contact, managing multiple interactions in customer and dhl teams at the regional level. - develop business relationships at all levels to ensure a seamless strategic partnership aligned with client strategy. - deepen strategic partnerships across functional and executive levels to align dhl solutions evolving needs. - operational leadership - lead the team to achieve proposed objectives. - supervise and actively engage in operations to assure sla achievement. - provide focus, leadership, and support to field operations management. - collaborate with the control tower to identify and leverage synergies. - operational performance & continuous improvement - ensure tactical and operational performance aligns with sops and slas agreed upon with the client. - leading analysis and implementation of corrective actions as needed within the region. - manage market monitoring within the region to mitigate risks and provide advisory support. - drive continuous improve...