[S318] - DIGITAL TRANSFORMATION LEADER - EMPLOYEE TECHNOLOGY SERVICE

Job overview this position offers a unique opportunity to lead and develop a high-performing team, driving excellence in service delivery and fostering a customer-centric culture. about the role - we seek an experienced senior manager to oversee the day-to-day operations of the global employee technology service desk, ensuring timely and effective resolution of incidents and service requests. - the ideal candidate will inspire and guide a team of managers and technical analysts, setting clear goals, priorities, and performance expectations aligned with kpis and business objectives. the senior manager will be responsible for building and maintaining strong relationships with internal business partners, vendors, and global stakeholders, while identifying and implementing process improvements and collaborating on automation opportunities and technology enhancements. accountabilities 1. champion a customer-focused culture to deepen client relationships and leverage broader partnerships. 2. operational excellence: oversee day-to-day operations, ensuring timely and effective resolution of incidents and service requests. 3. leadership & people management: inspire, guide, and develop a high-performing team by setting clear goals, priorities, and performance expectations aligned with kpis and business objectives. 4. stakeholder engagement: build and maintain strong relationships with internal business partners, vendors, and global stakeholders. 5. strategic planning & innovation: identify and implement process improvements, collaborate on automation opportunities and technolog...